App Store :: Cannot Access Sign In Itunes Store After Lion Upgrade
May 25, 2012
Have just upgraded my macbook to Lion. I logged into the app store, bought, downloaded and installed Lion no problem.
After upgrade I returned to the app store to download ibooks author. I can find ibooks author but when I try and install the app I have to sign in and I get a "connection failed" error message.
The same happens in iTunes when I try and view my account - "The network connection failed"Â
I can access the internet with no problems - including secure sites. I can access software update with no problems.Â
I have made no changes to my network settings - could sign in and download apps before upgrade, unable to after upgrade.
Info:
MacBook, Mac OS X (10.7.4)
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Jun 5, 2014
I have a Macbook Air 13'' running OS X 10.9.3.
When i try to sign into icloud via system preferences i get the msg "Unable to sign in because of a problem communicating with icloud".
I am unable to access app store too.
Info:
MacBook Air, OS X Mavericks (10.9.3)
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Mar 9, 2012
I am having some problems accessing the App Store or iTunes using MacBook Pro or iMac since I upgraded both devices to Mac OsX Lion 10.7.3 (11D50b)
a couple of weeks ago. I receive this error at each attempt: "This is not a test user account. Please create a new account in the Sandbox environment. [Environment: Sandbox]". Both devices are not jailbroken.
Info:
iMac, Mac OS X (10.7.3)
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Jun 20, 2012
why is my app store sign in saying connection failed?
Info:MacBookPro, iOS 5.1.1
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Apr 12, 2012
It appears that I'm unable to sign-in to the App Store. The place is well found under the apple sign and in the dashboard and both respond well to all demands except for the 'sign-in'. None of my other 5 Apple computers render this problem.  The actual computer is a MacPro4,1, Quad-Core Intel xeon, 16 Gb Memory and Boot ROM version MP41.0081.808. All software inclusive OS X 10.7.3 811D50d) is actual and up to date.Â
Info:
iMac24, iMac20, MacPro, Mac OS X (10.7), + some old PCs
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Jun 2, 2012
Every time I open iTunes on my Mac a message comes up asking me if I want to sign in to the iTunes Store. 99.9% of the time I don't but when I delete the message, it reappears every ten seconds or so. I can't see any way of stopping the message from appearing.
Info:
iMac, Mac OS X (10.6.8), wireless keyboard
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Jun 14, 2012
Whenever I am trying to sign in Mac App Store, a message saying "connection failed" will show up. I have no problem signing in itunes with my Apple ID, so I know my details are correct. Internet connection works just fine over ethernet, with firewall turned off and there's no other third party app (little snitch) or antivirus program which may restrict the network access from Mac App Store. I restored the OS from internet few days back because of a kernel error. Now I need to sign in Mac App Store to download my iLife applications.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Apr 6, 2012
When I open the App store I cannot sign on !! When clicking on the sign on option nothing happens!
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Dec 26, 2009
when i attempt to sign in to iTunes, or create a new account (current ver (9.0.2) i get the following error message. We could not complete your iTunes Store request. A unknown error occurred (-9813). There was an error in the iTunes store, please try again later. I can sign in via my iPod over the same wifi connection and via my brother-in-law's Powerbook, why is my MBP refusing to sign in?
I've searched high and low for the error code -9813 and can find no documentation anywhere. It has been doing this since yesterday and the error fires as soon as it attempts to connect to the server however the store content (pre-login) all loads fine i.e. adverts etc within iTunes.
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Jun 2, 2012
I used to be able to download apps from the US store, but now am told my Apple ID is only valid for the Thai store. (I live in Thailand) My Thai store page only appears in the Thai la gauge, which I cannot read.
Info:
iPad 2 Wi-Fi + 3G, iOS 5.0.1
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Feb 17, 2009
Starting yesterday, I can no longer access iTunes Store via iTunes. I've not changed any settings whatsoever on my MBP. The only thing I've recently done is run an advertised security update a couple of days ago. When I start iTunes and click on iTunes Store it just says "Accessing iTunes Store...", but never loads anything. I can update my podcasts with no problems. Could this new security update have screwed something up?
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May 31, 2012
I have a macbook pro with OS 10.7 Lion, only 6 months old but cant acces movies or itunes on the store to buy. All other features on itunes store seem ok ie Apps, books, podcast etc i have tried updating s/w and all other first line suggestions in the manual with no success.
Info:
MacBook Pro, Mac OS X (10.7.4), I have apple care protection plan.
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Jun 21, 2014
I'm trying to run iTunes Match and it simply stalls at stage 1. Yes, I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.Â
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
[Code]...
iTunes frequently also can't access the iTunes Store or comes up with unknown errors.this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
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Mar 23, 2012
iTunes cannot connect to the iTunes Store after 10.6 (40) 64 bit upgrade... then I created a new User Acount for my wife and I discover that she can connect to the iTunes Store.Â
Info:
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3), 750GB hard drive, 16GB memory
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Nov 1, 2010
Using a G4 with Mac OS 10.3. Unfortunately the computer hasn't been used in a few years and the software on it is out-of-date. It runs Itunes 5. Itunes radio stations work, but I can't access the music store, podcast directory, or sign in to my account. Is Itunes 5 not allowed to access the music store anymore?
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Apr 18, 2007
I have used an iBook G4 for a year and a half I only use wireless Internet connections. I recently started getting error messages when I tried to perform a Software Update. The error reads: "Software Update can't connect to the update server. Make sure you're connected to the Internet, then try again. Software Update can't check for updates because of a network problem."
Perhaps at the same time (I hadn't paid too much attention at first) I found that I was unable to connect to the iTunes Store. This error message read: "iTunes could not connect to the iTunes Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." A google search shows that the second error message is common among PC users who think apple is conspiring to keep them out of the iTunes store with iTunes v7.1.1. I don't know about network settings but I don't make a point of ever fiddling with them. I assume both of these problems are symptoms of the same network mess-up. Can anyone steer me clear?
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Jun 6, 2014
It turns out that I cannot access the store at all, the iTunes window is just blank.
Info:
MacBook Air, Mac OS X (10.6.8)
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Jun 21, 2014
I am unable to access the iTunes Store on my Macbook. I open iTunes and try to go to the iTunes Store. All that is there is a blank screen. When I try to search for something, it stays on the blank screen. I have completely updated the iTunes software and am still experiencing the same issues.
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May 19, 2012
I get an error message when trying to access the mac app store from my apple menu and any browser. I want to upgrade to iMovie '11 from '09. I also want to upgrade from snow leopard to lion.
Info:
MacBook Pro, Mac OS X (10.6.8)
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Jun 29, 2012
I'm upgrading from Leopard 10.6.8 to the Lion OS, I purchased the upgrade from App Store and it start downloading but not downloading anything for 2 days.Â
Info:
MacBook Pro, Mac OS X (10.6.8)
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Apr 5, 2012
I reside in Spain and I've recently opened a joint account with a US resident here in Los Angeles at Charles Schwab bank.The financial consultant told us it's possible to deposit checks into schwab account through an app for iphone [URL]I've tried to download but it appears the following window: "your application has not been able to complete" and "The article you requested is not available at this time in Spanish Store, but is available in the U.S. Store. Click Change Store to view this article". If I click to change the Store from the Spanish to the American store, I have to fill the data but my ID apple is not working on the "foreign" store. What can I do? Is there a way to buy / download items from a different Itunes stores?Â
Info:
iPhone 4S, iOS 5.1
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Apr 13, 2012
On 6 th April my BT homehub2 updated it's firmware and that's when the problems started. Broadband went down completely and powerlineadapters adapters for bt vision fried. After 2 telephone support calls we eventually got the home hub reset and connected to broadband. Bt supplied two new powerlineadapters and bt vision is now working. Laptop, iPhones and iPad (and bt vision) all connect fine and work completely well.Â
My iMac running OS X 10.7.3, appears to work in that it connects no problem to home hub and when you run diagnostics it says your Internet connection appears to be working normally... However I cannot get a web page to load - I have tried chrome, Firefox and safari. The bizarre thing is using Outlook I can send and receive email, also my apple devices are still syncing via the iCloud - that would suggest that the iMac is indeed connecting wirelessly to the router and sending and receiving data - just no web pages at all - also it can't connect to things like iTunes store or apples app store... Everything was working fine until the firmware update! Â
Also may/may not be related but when I log in now I always have to manually connect to router, it always connects fine but it used to do it automatically, also recently upgraded to Lion and I have my doubts there too?Â
Info:
iMac, Mac OS X (10.7.3)
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Apr 26, 2012
I have been trying to find my current charges for apps and wish to return the ones that are not suitable. I follow the steps as described and after signing I have gotten the message cannot find iTunes store and it leaves me there. The instructions given do not pertain to the setup of the iTunes store.
Info:
iPad (3rd generation) Wi-Fi, iOS 5.1
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Apr 8, 2012
I have trouble signing into the app store on my macbook pro. Why is this? I have internet connection and I have authorized my computer in itunes.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jun 3, 2012
I have OS 10.7.4 running on a Intel mac tower, I have an Apple account (that works fine for the iTune store, on my iPad), but when I click on the either of the links; Sign In, or Account in the App Store app on my mac nothing happens? I have also tried the same options in the menus but with the same result? .
Info:
Apple Store app on the mac., Mac OS X (10.7.4)
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Jun 10, 2012
why can i not sign into the app store. i can sign into support discussions, but when i try to sign into the app store i never get a text field to enter my user name and password
Info:MacBookPro, Mac OS X (10.6.8)
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Jun 4, 2012
How many computers can I upgrade to Lion after purchase from the A store?
Info:
MacBook (13-inch Early 2008), Mac OS X (10.7.4)
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Jun 17, 2014
Upgraded to ITunes 11.2.2, the latest, using 10.6.8 OS on an Imac and first I noticed no images in my Wishlist. Just a blank screen, with the ability to sort by name ,etc tab.  Now when I do a search for an artist or an album on the store, I get a blank screen also for results, i see the text for showing the options of Aps, Music, Movies, but no images of search results.
Info:
iMac, Mac OS X (10.6.8)
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Apr 3, 2012
for some reason i cant sign in my app store on my mac air.
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Jun 29, 2012
Mac App store will not allow me to sign in so I can't purchase or update app's...it has worked before? I have done all updates for Mac...
Info:iMac, Mac OS X (10.7.4)
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