ITunes For Mac :: Can't Access Store - Comes Up With Unknown Errors
Jun 21, 2014
I'm trying to run iTunes Match and it simply stalls at stage 1. Yes, I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.Â
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
[Code]...
iTunes frequently also can't access the iTunes Store or comes up with unknown errors.this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
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May 4, 2012
We've been trying to download the latest digital copy of Mission Impossible from iTunes and have had no luck. It stops downloading and gives an error message (unknown error occurred (-50)) and have received (err - 8008). We've checked for software updates, rebooted the system and tried again, but nothing.Â
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Mar 18, 2012
For the few days, I could not open iTune Store on my MacBook Pro. Â
"iTune could not connect to the iTunes store. An unknown error occured (-54)."
Info:
MacBook Pro (13-inch Mid 2010)
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Jul 6, 2012
Tried to scan Mac this morning: got message "unknown errors received from scanners". So tried McAfee's Virtual Technician which reported '1.0.0.2 - platform not supported' against Internet Security, Application Protection, Desktop Firewall and Antimalware.
Info:
iMac, Mac OS X (10.7.4)
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May 25, 2012
Have just upgraded my macbook to Lion. I logged into the app store, bought, downloaded and installed Lion no problem.
After upgrade I returned to the app store to download ibooks author. I can find ibooks author but when I try and install the app I have to sign in and I get a "connection failed" error message.
The same happens in iTunes when I try and view my account - "The network connection failed"Â
I can access the internet with no problems - including secure sites. I can access software update with no problems.Â
I have made no changes to my network settings - could sign in and download apps before upgrade, unable to after upgrade.
Info:
MacBook, Mac OS X (10.7.4)
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Jun 23, 2012
I went to run some updates and found a copy of Angry Birds, bought with an ID attached to a Russian email address. I didn't recognise it, so it looks pretty dodgy.Â
Info:
MacBook Pro (15-inch Mid 2009), Mac OS X (10.7.4)
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May 19, 2012
After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002).
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Jun 2, 2012
I used to be able to download apps from the US store, but now am told my Apple ID is only valid for the Thai store. (I live in Thailand) My Thai store page only appears in the Thai la gauge, which I cannot read.
Info:
iPad 2 Wi-Fi + 3G, iOS 5.0.1
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Feb 17, 2009
Starting yesterday, I can no longer access iTunes Store via iTunes. I've not changed any settings whatsoever on my MBP. The only thing I've recently done is run an advertised security update a couple of days ago. When I start iTunes and click on iTunes Store it just says "Accessing iTunes Store...", but never loads anything. I can update my podcasts with no problems. Could this new security update have screwed something up?
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May 31, 2012
I have a macbook pro with OS 10.7 Lion, only 6 months old but cant acces movies or itunes on the store to buy. All other features on itunes store seem ok ie Apps, books, podcast etc i have tried updating s/w and all other first line suggestions in the manual with no success.
Info:
MacBook Pro, Mac OS X (10.7.4), I have apple care protection plan.
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Nov 1, 2010
Using a G4 with Mac OS 10.3. Unfortunately the computer hasn't been used in a few years and the software on it is out-of-date. It runs Itunes 5. Itunes radio stations work, but I can't access the music store, podcast directory, or sign in to my account. Is Itunes 5 not allowed to access the music store anymore?
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Apr 18, 2007
I have used an iBook G4 for a year and a half I only use wireless Internet connections. I recently started getting error messages when I tried to perform a Software Update. The error reads: "Software Update can't connect to the update server. Make sure you're connected to the Internet, then try again. Software Update can't check for updates because of a network problem."
Perhaps at the same time (I hadn't paid too much attention at first) I found that I was unable to connect to the iTunes Store. This error message read: "iTunes could not connect to the iTunes Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." A google search shows that the second error message is common among PC users who think apple is conspiring to keep them out of the iTunes store with iTunes v7.1.1. I don't know about network settings but I don't make a point of ever fiddling with them. I assume both of these problems are symptoms of the same network mess-up. Can anyone steer me clear?
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Mar 9, 2012
I am having some problems accessing the App Store or iTunes using MacBook Pro or iMac since I upgraded both devices to Mac OsX Lion 10.7.3 (11D50b)
a couple of weeks ago. I receive this error at each attempt: "This is not a test user account. Please create a new account in the Sandbox environment. [Environment: Sandbox]". Both devices are not jailbroken.
Info:
iMac, Mac OS X (10.7.3)
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Jun 6, 2014
It turns out that I cannot access the store at all, the iTunes window is just blank.
Info:
MacBook Air, Mac OS X (10.6.8)
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Jun 21, 2014
I am unable to access the iTunes Store on my Macbook. I open iTunes and try to go to the iTunes Store. All that is there is a blank screen. When I try to search for something, it stays on the blank screen. I have completely updated the iTunes software and am still experiencing the same issues.
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Apr 28, 2012
This morning I start up the Mac App Store and see there are 2 updates available. One for an application I know I have, the other for an application I do not have installed on my system. Clicking "Update All" spins and does nothing.It looks to be attempting to download the update for the application I do have. When I manually click on the application I do not, to see what is going on a App Store login comes up with the "Enter the Apple ID you've used to purchase this app." I have seen another post saying this is due to installing non authorized Mac App Store applications then how can i know which app is connected with this update? It has this update for this application, not installed, never was and will not either go away or process the real update. I have restarted, cleared out the cache. OS X 10.7.2
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May 5, 2012
Cannot update or buy new apps on appstore - everytime have same error -
Info:Mac mini, Mac OS X (10.7.3)
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Jun 13, 2012
I recently got hired into a Tech position and inherited the current iMac machine running Mac OS X Lion 10.7.3 (now updated to .4 build). I was in the process of De-Personalizing the machine from the previous person who worked in this office, but when I proceeded to try and install some important updates for Final Cut X and entered my Apple ID and Password, I was given an Unknown Error dialog box. Hitting OK I then noticed the 'Unknown Error (4), please try again later' dialog box. This is rather frustrating.Â
I was wondering if the reason it is not working is because the versions of the programs where purchased under a different Apple ID (the previous employee who worked here). Â
Info:
iMac, Mac OS X (10.7.4), Mac App Store
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May 21, 2012
I'm unable to update the applications I've purchased through the Mac App Store. I've tried numerous workarounds (listed below), but to no avail. I've got a MacBook Pro (early 2011) running Lion 10.7.4. When I initially click either the Update or Update All (I've got multiple apps needing updates), I get error 13 after entering my Apple ID and password. I'm prompted yet again for my password for each app (why?), but then I get error 100, saying that I need to try again later.
Here's what I've tried, which have not worked for me:
* Removing Library/Caches/com.apple.appstore
* Removing Library/Preferences/com.apple.appstore.plist
* Clearing cache and cookies from Safari, and restarting Safari
* iTunes workaround by d/l'ing a new app, then getting the T&C form doesn't apply: I don't get that form since I agreed to the latest version before this issue started.
* Removing the file in Library/Cookies/ pertaining to the App Store doesn't exist for me, so wouldn't apply
* Rebooting my machine
* Deleting an app from my machine (only tested with a free app I don't use often), then trying to Install it; this worked back with Lion 10.7.3, but no longer works with 10.7.4.
I saw another workaround which involved creating another user on one's machine, but that seems over the top to have to get Mac App Store updates to work again. Are there any other workarounds where I could update my apps?
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Aug 23, 2014
Since a couple of day I am not able to download anything from App Store it show an unknow error as well my iMessage has stopped working, I am unable to sign into my apple ID on iMessage on my MacBook Pro 13inch.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Apr 24, 2012
I have the app store icon in my dock indicating that an app has an update. I click the app in the the update section and another window appears telling me I have updates for other accounts and that I need to sign into that accound to update applications for that account. The email address for that account is unknown to me. I am not aware of anyone having hacked my account, but it is in the back of my mind naturally that this has occurred. I have changed password on my account so far. I cannot delete the update from the app store even though I have deleted the iphone app from my itunes list.
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May 2, 2012
I've getting the error, "We could not complete your purchase" followed by "unknown error". When I click "Store", "Sign Out", nothing happens. When I click "Store", "View My Account", nothing happens. I opened iTunes, logged out of my account and then closed it. I then open the Mac App Store and I'm still logged in, get the error, and am unable to log out.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Apr 13, 2009
so my iMac running leopard on my college campus was forced to install this application called "Policy Key.app" This program allows me to connect to the internet for my campus, yet, as I dug through the permissions of this app, I see that there is system access, admin access, myself with access, and then...."Unknown" with read and write capabilities. Is this normal? I assume the write part must be to deactivate my internet if I am doing something illegal obviously but I must say I feel uncomfortable knowing that there is the "Unknown" user that can read and write my internet access levels.
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Jun 3, 2012
i got this errors message to contact the i tunes support to complete this transaction
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May 1, 2012
Trying to re-install Twitter from the Mac App Store. When I click "install" I get a prompt to type in my Apple ID (pre-filled with jonas.clement@hotmail.com; NOT ME). When I type my correct Apple ID and password in I get an "Error -4" message followed by "Unknown Error" message. Â
I have NO clue who jonas.clement@hotmail.com is. My account has not been hacked (at least no unauthorized purchases have been made). Â When I view my previously purchased apps, I see the whole list, Twitter, included...but I can't seem to download it. Â
Here's what I'm running:Â
Mac OS X 10.6.8
App Store 1.0.2 (63.1)Â Â
Here's what I've tried. Signing out of the App Store and signing back in.Signing out of the App Store and not signing back in until I try to download the App. Signing out of iTunes (trying everything). Restarting. What else is causing these errors?Â
Info:
MacBook Pro, Mac OS X (10.6.8)
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Apr 6, 2012
I cannot connect to app store. I get a "unknown error has occurred" message.
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May 10, 2012
The Mac App store is giving me an "unknown error" when I try to install a purchased app or but another app. I think this is a result of me running a chmod or chown recursively on the wrong directory. I've run the "Restore Disk Permissions" on my main partition and although that said it fixed some things, it didn't solve my App store problem.Â
What user, group, and permissions do I need to set and on what files and directories do I need to set them in order for this to work? As a side-note, I'm logged into the app store with my only account. Choosing "Sign Out" from the "Store" menu does nothing. I upgraded to OS X 10.7.4 and rebooted today. I've deleted the App Store cache files and rebooted.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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Mar 31, 2012
The iTunes Library file cannot be saved. An unknown error occurred (-54)Â Â Â Â
Info:
MacBook Pro, Mac OS X (10.7.1)
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May 12, 2012
A movie I purchased stops downloading almost immediately and the error message above comes up. The rest of iTunes works properly and my internet connection is fine. I was downloading numerous TV episodes before and during while this movie was in the cue without any issues. I've restarted my network and that did not seem to fix it.Â
I've deleted the movie from the cue and re-downloaded it but still same issue.Â
Info:
Mac OS X (10.7.4), iTunes
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May 12, 2012
how to fix an unknown error occurred -54
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