App Store :: Not Allowed To Download Previously Purchased App (Unknown Error, Error -4)?
May 1, 2012
Trying to re-install Twitter from the Mac App Store. When I click "install" I get a prompt to type in my Apple ID (pre-filled with jonas.clement@hotmail.com; NOT ME). When I type my correct Apple ID and password in I get an "Error -4" message followed by "Unknown Error" message. Â
I have NO clue who jonas.clement@hotmail.com is. My account has not been hacked (at least no unauthorized purchases have been made). Â When I view my previously purchased apps, I see the whole list, Twitter, included...but I can't seem to download it. Â
Here's what I'm running:Â
Mac OS X 10.6.8
App Store 1.0.2 (63.1)Â Â
Here's what I've tried. Signing out of the App Store and signing back in.Signing out of the App Store and not signing back in until I try to download the App. Signing out of iTunes (trying everything). Restarting. What else is causing these errors?Â
Info:
MacBook Pro, Mac OS X (10.6.8)
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May 10, 2012
The Mac App store is giving me an "unknown error" when I try to install a purchased app or but another app. I think this is a result of me running a chmod or chown recursively on the wrong directory. I've run the "Restore Disk Permissions" on my main partition and although that said it fixed some things, it didn't solve my App store problem.Â
What user, group, and permissions do I need to set and on what files and directories do I need to set them in order for this to work? As a side-note, I'm logged into the app store with my only account. Choosing "Sign Out" from the "Store" menu does nothing. I upgraded to OS X 10.7.4 and rebooted today. I've deleted the App Store cache files and rebooted.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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May 5, 2012
Cannot update or buy new apps on appstore - everytime have same error -
Info:Mac mini, Mac OS X (10.7.3)
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May 19, 2012
After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002).
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Jun 13, 2012
I recently got hired into a Tech position and inherited the current iMac machine running Mac OS X Lion 10.7.3 (now updated to .4 build). I was in the process of De-Personalizing the machine from the previous person who worked in this office, but when I proceeded to try and install some important updates for Final Cut X and entered my Apple ID and Password, I was given an Unknown Error dialog box. Hitting OK I then noticed the 'Unknown Error (4), please try again later' dialog box. This is rather frustrating.Â
I was wondering if the reason it is not working is because the versions of the programs where purchased under a different Apple ID (the previous employee who worked here). Â
Info:
iMac, Mac OS X (10.7.4), Mac App Store
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May 2, 2012
I've getting the error, "We could not complete your purchase" followed by "unknown error". When I click "Store", "Sign Out", nothing happens. When I click "Store", "View My Account", nothing happens. I opened iTunes, logged out of my account and then closed it. I then open the Mac App Store and I'm still logged in, get the error, and am unable to log out.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Mar 18, 2012
For the few days, I could not open iTune Store on my MacBook Pro. Â
"iTune could not connect to the iTunes store. An unknown error occured (-54)."
Info:
MacBook Pro (13-inch Mid 2010)
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Jun 4, 2012
How do I redownload previously purchased music from iTunes in OS 10.6.8? The buttons for the songs and albums al have downloaded in grey.
Info:
MacBook, Mac OS X (10.6.8)
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Jun 13, 2012
How do I fix this error message?It reads: The iTunes Library file cannot be saved. An unknow error occurred (-54).
Info:
iTunes
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Aug 24, 2014
On my old IMac i purchased 3 movies and a season of a tv show. when signing into iTunes on my new macbook air it wont allow the download of theses movies or tv shows. it says to check the connection and the connection is fine. what should i do?
Info:
iMac, OS X Mavericks (10.9.3)
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Apr 6, 2012
I cannot connect to app store. I get a "unknown error has occurred" message.
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May 27, 2012
For months now I've been getting error 13 whenever I try to update apps or get new ones from the Mac Appstore. I already have six updates pending and this is starting to get on my nerves. most weren't even executable for some reason.
Using OS X Lion ever since it was launched; 10.7.3.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Mar 4, 2009
Every time i try to download an app. to my Touch, log in, or even try to create a new account, i keep getting the same error: "We could not complete your iTunes store request. An unknown error has occured (-9809)" Has anybody else had this error?
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May 19, 2012
An error occurred while downloading the app os x lion. Now when I go back to purchased apps and try to download, it just says "an error has occurred" and the download button is gray (not active). How can I reset it so it will download?
Info:
MacBook, Mac OS X (10.4.11)
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Jul 1, 2014
I am using a MacBook Air 2013 model with OS 10.9.4 (Mavericks). It has a 120 GB HD with about 17 GB of free space. I am unable to download from the Mac App Store as I get an 'insufficient space available" error whenever I try to purchase a larger App (> 2 GB). After looking through the forums I can confirm the following:
- Both the Finder and "About This Mac" report that 16.5 GB of space is available.
- I have toggled Time Machine and restarted my computer with it "On" and "Off".
- The application description does not mention needing more space for installation (specifically I am now trying to download BioShock 2 which needs about 9 GB).Â
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Apr 24, 2012
"The iTunes application could not be opened. An unknown error occurred (13014)" I'm not quite sure what do do.
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May 17, 2012
When I attempt to upgrade I get an error message, "Could not purchase "iTunes Plus Upgrade". An unknown error occured (1004)." This has occurred over the last few days and after restarting.
Info:
iMac (20-inch Late 2006), iOS 5.1.1
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Jul 2, 2012
after deleting "com.apple.appstore.plist" I get the same message but with (13). Now it#s always the same: (100).Â
Info:
Mac Pro (Early 2009), iOS 5.1.1
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May 21, 2012
I created 2nd profile account yesterday and i can update all software on it except on mine
Info:
iMac, Mac OS X (10.7.4)
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Mar 31, 2012
The iTunes Library file cannot be saved. An unknown error occurred (-54)Â Â Â Â
Info:
MacBook Pro, Mac OS X (10.7.1)
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May 12, 2012
A movie I purchased stops downloading almost immediately and the error message above comes up. The rest of iTunes works properly and my internet connection is fine. I was downloading numerous TV episodes before and during while this movie was in the cue without any issues. I've restarted my network and that did not seem to fix it.Â
I've deleted the movie from the cue and re-downloaded it but still same issue.Â
Info:
Mac OS X (10.7.4), iTunes
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May 12, 2012
how to fix an unknown error occurred -54
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Jun 20, 2012
I'm trying to download a movie and this message keeps showing up (unknow error occurred (-50)) check your internet connection and try downloading again. I have an internet connection but every time I try to download the same message keeps showing up.
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Jun 16, 2009
I have spent all day with a colleague wrestling with a 4 and 1/2 year old G5 tower that has been throwing up all sorts of cranky errors. (i.e. firefox crashes, flash crashes, programs wont load, itunes stops working, firewire drives make it insane). As part of the diagnostic flow, I attempted to verify permissions on the core HD. Disk utility only took a couple seconds to determine that there is some unknown error with the HD, and it cant continue. This leads me to believe that we are dealing with a flailing drive, which very well MAY be the root of the problems! Time to make an external clone onto a fresh HD, and see if that helps.
Install CCC 3. Open CCC 3, it hiccups on the dock, and then nothing. *roll eyes*. Install super duper. Run super duper. Now super duper refuses to let me make a bootable clone of the core HD? Fine, if that is how you want to play this game. I get two SATA enclosures. Put the suspect drive in one, and then a fresh drive in the other. Plug both into my MBP where i run a CCC bootable clone. Couple hours later, it is complete. Plug the new clone into the G5 tower, and it does not see it as a bootable drive. Okay, lets try the CCC clone again. Same result. I am desperate for options.
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Feb 18, 2010
Long time reader at MacRumors, first time posting.Here's the rundown of the issue I'm having:About a week ago, I switched from DSL to a Cable Modem (10x faster, 50% cheaper... hurray, right?) and two days later my computer stopped connecting to the internet, or so I thought. It seemed I was unable to connect to google, or anything google-related, i.e. picasa, youtube, google reader, gmail.My website uses google HTML snippets, which do not load (http://raisedby.tv)? Using a 2006 15" MBP with snow leopard 10.6
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Apr 10, 2012
Recently I had my Macbook pro reformatted back to factory conditions. After downloading all the software updates I tried to log into the iTunes store, but everytime I get the message " We could not complete your iTunes Store request. An Unknown error occurred (-54)" Â
I am able to connect to the iTunes store itself and look around and preview songs. but I can't log in to my account. I have the latest version of iTunes, and I haven't altered any settings in iTunes, so I'm confused as to why I am receiving this error message. Â
The other discussions and trouble shooting pages referencing the error (-54) seem to all talk about ipod sync issues or not being able to access the store in general.
Info:
MacBook Pro (13-inch Mid 2010), Mac OS X (10.6.8)
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Apr 20, 2012
I've never had an issue with renting from iTunes before, but I'm getting the following message tonight: "An unknown error occurred (- 50)."  I'm not seeing any support links or "report problems" from within iTunes. (I know I'm connected because I just updated a ton of apps.)
Info:
MacBook, Mac OS X (10.6.6)
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Jun 21, 2014
It didn't work: An unknown error occurred (-45054)
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Jul 2, 2012
I'm trying to empty the trash on my iMac (running Snow Leopard) but I just get an error message: The operation can’t be completed because an unexpected error occurred (error code - 8003).Â
Info:
Mac OS X (10.6.8)
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Apr 26, 2012
Everytime I open my iTunes I get one of two errors. The one in this title is the latest and it is annoying.Â
The second I think has to do with Genius, states it cannot connect to the iTunes store at the moment.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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