App Store :: Getting Unknown Mac Update?
Apr 28, 2012
This morning I start up the Mac App Store and see there are 2 updates available. One for an application I know I have, the other for an application I do not have installed on my system. Clicking "Update All" spins and does nothing.It looks to be attempting to download the update for the application I do have. When I manually click on the application I do not, to see what is going on a App Store login comes up with the "Enter the Apple ID you've used to purchase this app." I have seen another post saying this is due to installing non authorized Mac App Store applications then how can i know which app is connected with this update? It has this update for this application, not installed, never was and will not either go away or process the real update. I have restarted, cleared out the cache. OS X 10.7.2
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Apr 24, 2012
I have the app store icon in my dock indicating that an app has an update. I click the app in the the update section and another window appears telling me I have updates for other accounts and that I need to sign into that accound to update applications for that account. The email address for that account is unknown to me. I am not aware of anyone having hacked my account, but it is in the back of my mind naturally that this has occurred. I have changed password on my account so far. I cannot delete the update from the app store even though I have deleted the iphone app from my itunes list.
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May 21, 2012
I created 2nd profile account yesterday and i can update all software on it except on mine
Info:
iMac, Mac OS X (10.7.4)
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Jun 23, 2012
I went to run some updates and found a copy of Angry Birds, bought with an ID attached to a Russian email address. I didn't recognise it, so it looks pretty dodgy.
Info:
MacBook Pro (15-inch Mid 2009), Mac OS X (10.7.4)
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May 5, 2012
Cannot update or buy new apps on appstore - everytime have same error -
Info:Mac mini, Mac OS X (10.7.3)
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Jun 13, 2012
I recently got hired into a Tech position and inherited the current iMac machine running Mac OS X Lion 10.7.3 (now updated to .4 build). I was in the process of De-Personalizing the machine from the previous person who worked in this office, but when I proceeded to try and install some important updates for Final Cut X and entered my Apple ID and Password, I was given an Unknown Error dialog box. Hitting OK I then noticed the 'Unknown Error (4), please try again later' dialog box. This is rather frustrating.
I was wondering if the reason it is not working is because the versions of the programs where purchased under a different Apple ID (the previous employee who worked here).
Info:
iMac, Mac OS X (10.7.4), Mac App Store
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May 2, 2012
I've getting the error, "We could not complete your purchase" followed by "unknown error". When I click "Store", "Sign Out", nothing happens. When I click "Store", "View My Account", nothing happens.I opened iTunes, logged out of my account and then closed it. I then open the Mac App Store and I'm still logged in, get the error, and am unable to log out.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jun 21, 2014
I'm trying to run iTunes Match and it simply stalls at stage 1. Yes, I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
[Code]...
iTunes frequently also can't access the iTunes Store or comes up with unknown errors.this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
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Mar 18, 2012
For the few days, I could not open iTune Store on my MacBook Pro.
"iTune could not connect to the iTunes store. An unknown error occured (-54)."
Info:
MacBook Pro (13-inch Mid 2010)
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Dec 2, 2014
a friend in another country who bought a secondhand Mac (OSX 10.4.11) and doesn't know the admin password. She's unable to update the browsers and media players, etc. Is there a way for her to access or change the admin password in order to run her Mac properly?
Info:
iBook G4 and desktop
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May 1, 2012
Trying to re-install Twitter from the Mac App Store. When I click "install" I get a prompt to type in my Apple ID (pre-filled with jonas.clement@hotmail.com; NOT ME). When I type my correct Apple ID and password in I get an "Error -4" message followed by "Unknown Error" message.
I have NO clue who jonas.clement@hotmail.com is. My account has not been hacked (at least no unauthorized purchases have been made). When I view my previously purchased apps, I see the whole list, Twitter, included...but I can't seem to download it.
Here's what I'm running:
Mac OS X 10.6.8
App Store 1.0.2 (63.1)
Here's what I've tried. Signing out of the App Store and signing back in.Signing out of the App Store and not signing back in until I try to download the App. Signing out of iTunes (trying everything). Restarting. What else is causing these errors?
Info:
MacBook Pro, Mac OS X (10.6.8)
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Apr 6, 2012
I cannot connect to app store. I get a "unknown error has occurred" message.
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May 10, 2012
The Mac App store is giving me an "unknown error" when I try to install a purchased app or but another app. I think this is a result of me running a chmod or chown recursively on the wrong directory. I've run the "Restore Disk Permissions" on my main partition and although that said it fixed some things, it didn't solve my App store problem.
What user, group, and permissions do I need to set and on what files and directories do I need to set them in order for this to work? As a side-note, I'm logged into the app store with my only account. Choosing "Sign Out" from the "Store" menu does nothing. I upgraded to OS X 10.7.4 and rebooted today. I've deleted the App Store cache files and rebooted.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Feb 28, 2012
I bought a used mac mini and I was viewng the App Store and wanted to purchase IPhoto app but it was purchase previously and could not update because not associated with my Apple ID. The error message reads I would need to purchase it again My issue I have it the icon for the application just give me a the options to "update" and not purchase. What do I need to do to purchase this app?
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Feb 4, 2012
Error "The file “DMAccount.h” couldn’t be saved in the folder “Headers”" after 10.7.3 update. While app update download starts normaly the error msg pops up every time right at the end of download process and it starts all over (dnld-error-dnld-error... ("Try again", she asks me)).
Info:
Mac OS X (10.7.3)
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Jun 2, 2014
My Softward Update and App Store repeatedly "crash unexpectedly" (along with Dashboard, Finder and a whole host of other applications).
I have tried everything but it seems there is no way I can use either of them.
As a result, I haven't been able to update anything for months and my OSX is now thoroughly screwed up.
Is there any way I can update OSX without using Softward Update or App Store? Is there an update file I can download without having to go through them?
I'd prefer not to resort to OSX Restore as I don't want have my Microsoft Office product key.
Info:
MacBook Pro with Retina display, OS X Mountain Lion (10.8.5), Macbook Pro in use since 2012.
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May 3, 2012
I have a problem. My Mac app store notifies me that I have to update an app which I don't have. I never had bought this application, but I do get the update?Does anyone have a soluiton for me?
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
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May 19, 2012
After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002).
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Jan 31, 2012
Mac App Store says that I didn't use my account to purchase FCPX, but I only have the one account. Now it won't let me update it.When I look at my purchased history, it lists all the apps I've bought, but it has an "Install" next to FCPX. However, it is installed. In fact I've been using it quite recently. However, when I click on the "Install" button, it gives me a message: We could not complete your purchase. Fincal Cut is already installed on this computer. Choose Software Update from the Apple menu to check for available updated. When I do that, it says everything is up to date! How can I correct this? I'm on a MacBook Pro 2.3 i7 running 10.7.2.
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Mar 14, 2012
So I have this game I'm trying to update... When I click the update buttin it ask's for my age since it is GTAIII... when I click ok.. the update turns gray as if its about to update then goes back to dark gray and nothing happens.
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Mar 14, 2012
I can not update or install new apps. Some work though, some do not. For example I can update GarageBand and UberStrikeHD(2 random apps that I have an update available for) and I can not update LevelHelper and Trillian(also just 2 random apps I have an update available for).As for new apps ... Well, all that I tried they didn't download(ReadLater, CodeCollectorPro and RamOptimizer Lite, Apple Configurator are 4 of the apps I tried downloading). I get to enter my password, the app "goes" into the Launchpad, but the bar that should show the progress of the download gets filled instantly and the Appstore shows "Installed" instantly, while the Launchpad icon also shows the bar full instantly, but the app is obviously still greyed out since it didn't really download anything. Then after a few seconds I get an error:"The application could not be downloaded. The requested URL was not found on this server". Cancel or Retry, retrying doesn't work either.
I am using a broadband internet connection, but I tried it with several USB devices and I got the same result (also tried sharing the broadband connection from a macmini and connect to it through internet sharing, still didnt work)... And I do not have 10.7.3 installed, since it is a 2GB update and my broadband data plan is capped at 4GB, but I doubt it will fix anything, since in the past I got this error before, but I have no idea how it got fixed. I also tried every Apple provided support article.
Console log shows 3 errors, as follows:
14.3.12 3:47:50.511 PM storeagent: *** Assertion failure in -[SoftwareInstallOperation _startInstall], /SourceCache/Pisa/Pisa-93/Source/iTunes Protocol/Built Into App/SoftwareInstallOperation.m:265
14.3.12 3:47:50.511 PM storeagent: error Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7fdedae385b0 {NSUnderlyingError=0x7fdedae2dcd0 "The requested URL was not found on this server.",
[code]....
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.2)
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Apr 6, 2012
I'm seeing indication I have 1 update of my app store apps, but when I click it all apps are up to date. How do I clear the tag?
Info:iMac, Mac OS X (10.7.3)
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Apr 22, 2012
The Mac App Store tells me there's an update available for one of my applications, however, the install button is disabled and indicates that the new version of the app is already installed. The version number of the app (About...) shows v120...., the update in the App Store shows v121, so there's something available, it seems. How can i either download the update, or get rid of the update indication in the App Store?
Info:
MacBook Air, Mac OS X (10.7), 13", 4GB, 128, Late 2010
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Apr 29, 2012
I bought iWork on DVD but would like to get the updates via the Mac app store. How can I do that?
Info:
MBP 15 CD, MBP C2D 17, 17 Uni; TiBook, G4 MP500; iMac Grape, Orange,, Mac OS X (10.6.7), 32GiPhone4.64 3G iPad.2TTimeCapsule.60GiPodPhoto.4Gnano.8GiPhone
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May 21, 2012
I'm running OS X 10.6 on mid 2010 MBP. Got bullseye notice to update a game app the other day, but update requires OS X 7 so I can't update. I've still got the irritating bullseye however. I deleted the app (didn't play it much anyway) but I've still got the notice.
Info:
MBP 13
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May 28, 2012
The App Store tells me that there is an update for Amadeus Pro - and, sure enough, there is. But when I try to install the update, by clicking on the Update button, it doesn't begin downloading.I haven't moved the app or anything - it just won't download. Is there a manual way to update?
Info:
Mac OS X (10.7.4), 16 GB RAM, 512 GB SSD
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Jun 23, 2012
When i try to update an app it will tell me "can't be installed on this computer because it requires at least 2 GB of memory."
Info:iMac, Mac OS X (10.6.8)
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Mar 10, 2012
I get the error, The application could not be downloaded. The installation could not be started. However, my internet connection is fine. I tried deleting my safari, iTunes and app store caches to no effect.
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Mar 22, 2012
Ok we all love apps but every single day, I'm faced with updating at least two of my apps when I turn on my phone, then same thing all over again on my IPad , ohALANd wait there are 6 more on my desktop..can they not just automatically update and sync across all devices?
Info:
iPad, iOS 5
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Apr 15, 2012
I just bought a MacBook Pro and for some reason there is an update available for angry birds. When i try to update it tells me i have to log on to an account that is not mine. Even crazier, I've never in my life saw that Apple ID before and i only logged on with my own ID on my brand new Mac. I know it's a small thing but it is annoying.
Info:
MacBook Pro, Mac OS X (10.7.3)
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