MacBook Pro :: Finding Apple Authorized Service Providers
Jul 10, 2009
My late 2008 MBP has been running very hot (with a virtual machine running the other night, it got up to 175F/80C) so I took it in to an Apple Authorized Service Provider today about an hour ago. After reading some of the threads on here about the thermal paste, I figured I'd at least have an AASP look at it first since it's still under warranty. The gentleman there told me it'd be middle of next week before he'd have a diagnosis. Is this a normal timeframe? I guess I assumed that they'd just take a look at it right away or at the latest I'd have to stop back in later today to pick it up, but that's almost a week away just for the diagnosis!
I work in Fort Wayne, IN, so I'm 3 hours from the nearest retail store in Indy, or closer to 4 for Chicago, so this is my only option.
It all started with QuickBooks 2012 for Mac. The program hangs and was displaying incorrect dates, etc.. Spoke to QuickBooks and they assured me that it wasn't their software, then spoke to Mac and they said it wasn't their hardware. Took computer into shop, because my bookkeeper's Mac worked fine with my company file. Shop cannot figure out what is wrong. They said that it might have needed to be upgraded to the latest operating system (Lion from Snow Leopard). This did not do the trick. They said that they tested the processor and it didn't show any problems.
Info: MacBook, Mac OS X (10.7), Was 10.6.7 and was upgraded to Lion
Im trying to find some service so I can watch live tv on my macbook pro. I know netflix is a great service, but I dont have a TV, and I live in an apartment with others and dont want to get the whole apartment cable.I found a thing called MacTV Pro, but it seems like a scam.
Is "ProductMetadata.plist" an apple authorized download? Trying to figure out if Flash Player pop up is Flashback malware....so doing search through system.This is in Mac HD, Library, Updates. And has stuff like...
<"string>VOICEID:com.apple.speech.synthesis.voice.joana.premium;VERSION:1.0.13;L OCALE:pt_PT;NAME:Joana;NAMEROOT:Joana;GENDER:VoiceGenderFemale;DEMOTEXT:Olá, chamo-me Joana e dou voz ao português falado em Portugal.;SYNTHID:1919902066;NUMID:386</string>" ..in it.
I thought I got infected via the web last night and am looking for anything that came in "yesterday". This could be for voice command options but an ounce of pprevention is worth... Also in reading this forum about the Flashback Malware, if you see "Adobe Flash Player Install Manager.app" in your HD Utilities Folder, is it a good idea to delete it and go to the website itself for updates?
I live in a rural area and Apple Care will not allow mail in service. They suggested I drive 1500 kms to the Apple Store. Is there any way to actually use Apple Care in rural Canada? Or did I just waste $275.
Do the older macbook pro's like the Santa Rosa have liquid damage detection sensors? Or is just in the newer ones?
A year ago I spilled a tiny amount of beer on it and only a few drops got under 2 or 3 keys. I quickly popped them off, dried the area and everything was fine. My gpu failed recently due to the whole Nvidia thing and I had to ship it off to Apple. So I was wondering if they will be able to tell there was a spill and void my apple care warranty even though the failure was not caused by this?
I'm really worried because it was only a few drops and it did not leave any residue...
I have a 15" MBP that was bought in 2007. Since then, the SuperDrive, the display, 3 batteries, and both fans were replaced. My apple care ends today and when I tried to power it on today in the morning, nothing happened. I took it to the store and they said the logic board needs to be replaced. I will be without a machine for 5 days.
Is there anyway I can contact apple's customer service to express my dissatisfaction? The apple care ran out and seeing how this machine has been in for service so many times, I am afraid it won't last long before I need to repair it- out of my pocket.I was thinking of contacting the support number but I presume they don't deal with customer feedback.
I am losing my mind taking apart my old dead emac to get the hard drive out. I put this off too long but I need something off of it TODAY no matter what. It has been taken apart (well the case is off)....I know it's in the middle somewhere but I cannot find a damn service manual online.
So I have a Samsung Synch A707 on Cingular (personal line) and I have a Blackberry Pearl 8100 on Tmobile (work line).
I have successfully tethered both of them via bluetooth on my Macbook.
However, it seems to be quite a pain to switch between the two.
Unless I am missing something, I have to actually walk through the configuration wizard for configuring/adding a bluetooth device. Granted, all the settings are there, but it still seems like this could be easier.
After I do that, then I open up 'internet connect' where I have created separate configs for each phone/provider.
I also tried to create a separate location in the 'Network' setting (in the system preferences), however, it seems to default to the phone I used last.
I'm reading that Mac Mail recognizes 30 email providers when you set up a mail account but I'm wondering if anyone could give a short list or individual providers that Mail doesn't recognize when setting up an account for the first time.
Last Saturday (March 21st) it had a major system failure, would not boot and had vertical line across the screen, and I took it to the Apple store. They said it was either a HD, LED, or video card problem. The "genius" said I should have it back in 3-5 days.
So today is either day 5 (business days) or day 7 (calendar days) I called them yesterday and they said it was the video controller and no ETA on when it will be ready but they will call me when it is ready.
My question is : Is it me or is this a little ridiculous customer service for a 13 day old iMac? Would I be a little out of line going to the store and either demanding a "new" iMac or my iMac today ? A broken video card should take about a day or two to get back to the customer in my opinion...
I just bought a Macbook pro last october, my battery life was able to last me 7 hours or so for normal usage, with playing movies and games will last 3 to 5 hours. now the batt life have depleted by half the timing? why is that so?
i have charged it full before using ytd, and the laptop subsequently reduced the batt life to 1hr26mins when its still at 97% just because im importing photos from my SD memory card. the battery life continue to deplete massively from 97% to a drop of 65% after using for one hour or so.Can i do an exchange of battery with apple service? is that within warranty?
I just recently submitted a service request for my Apple Mighty Mouse, which despite all attempts at cleaning still refuses to scroll down. A hold was put on my account in the amount of $69 for the new mouse, until I return the old of course. Does this mean that Apple is going to replace my mighty wireless mouse with a Magic Mouse? The Mighty "Mice" are no longer available for purchase in the Apple store, not even in the refurbished section. I sure hope that they do...but I was wondering if anyone else has recently sent in their old mouse and what you got back.
This was a big selling point of the service -- being able to send direct links to people via email to allow them to download files from your iDisk (like [URL]). Not only is it not there, but according to a thread on Apple Support, Apple has removed the video presentation of the feature from the web site.
I am not able to cut, copy and paste files on my mac air. I have version 10.8.5. This is a new issue and I now keep on receiving the error message, "The operation can’t be completed because you don’t have permission to access some of the items." I have checked permissions on my files and folders and I (the administrator) have read and write access.
Can anyone confirm any online authorized reseller with no sales tax for NY resident?? I want to buy the MBP 15" i7 I am a graduate student on budget with a baby on the way, so the $175 in sales tax will mean much for me...
The Air Force uses IMT forms but the reader they provide is not compatible with Apple, the files are .xfdl, is there any IMT or .xfdl readers for apple?
I have the base model 13" MBP in my possession, but I have been trying to return it for a 13" 2.53ghz machine since last Friday. And even until today, they have been out of stock of this particular model. I have called all the Apple Stores in my area and they have been out of stock for about 5-6 days. I checked the online store and all 2.53ghz models (13" or 15") are backordered 5-7 days. All other models ship within 24 hours.
So, what are your experiences at your Apple Store in regards to the stock of 13" 2.53ghz model? Are the higher end 13" selling this well, or could there be a problem producing/sourcing enough 2.53ghz processors?I will continue to wait until they are back in stock until then.
I am trying to enable home sharing and I get an error message you already have 5 computers you need to de-authorize 1. How cna I tell what 5 are authorize. I suspect that some computers I know longer have are on the authorize list.
I noticed that iTunes wasn't updating my purchases on my MBP so checked and it's not listed as an authorized computer in my iTunes account. But when I click "Authorize Computer" it's telling me it's already authorized. You can see from the screenshots that nnone of the the 3 computers listed are MacBook Pros. It's an old MBP running 10.6.8, don't know if that has any bearing.
I have two devices I no longer own that are still listed as devices that can be used to authorize iCloud. How do I deauthorize them and get them off the list?
I've recently begun to get an error message saying that "my display is not authorized to play" TV episodes downloaded from iTunes, and that I need to connect a display that is "HDCP-compatible."
I use a new Mac mini, bought in December, and a 24'' HP display that is also fairly new (purchased last summer). Up until now, I've had no problems playing these episodes on my mini, nor on my older computer (where they were first downloaded).
Both computers were hooked up to the same monitor via mini-DVI-DVI / DVI-HDMI cables. I've searched these forums as well as around the internet, and most of what I've found is from people using mini-displayport.
I also haven't found anyone who randomly had this problem start after having viewed content on their machines successfully. It was literally not happening one day, and then started the next.
I just bought an album on iTunes (same account I always use, the only one computer I have), and for some reason only ONE of the songs is telling me "This song is not authorized to play on your computer." I tried typing in my info to see if that would work, but it didn't, it said this computer is already authorized (which I already knew, because every other song on my iTunes plays, including all the other songs on this particular album). I followed all the tips on the support website for this particular issue and nothing worked. I also went into my account, deauthorized all the computers (my old computers that I don't have anymore were still on there), then reauthorized this one, and still no luck. How do I get this song to play?
There was an error storing your authorization information on this computer.
The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.
I just made the move to iCloud from MobileMe. Following the directions on iCloud for iTunes to push of applications to this computer. iTunes said this computer was not authorized. Tried to authorize and got the above. I repaired the permissions, got the above again. Tried to deauthorize the computer and got the above again. What file has to be rebuilt. Reinstalled iTunes hoping the file would rebuild. I've deactivated all computers, the iPad and other MacBookPro (authorized with no problem) show up in the devices. When I authorized the other MacBookPro it said it was one of three out of five allowed.
Ive tried everything I know to no avail. Can't get the 17" authorized.
Info: MacBook Pro, Mac OS X (10.7.4), Early 2011, 2.2 GHz i7, 8GB Mem
I have an new imac.Everyhting is working in itunes.all songs play no problem through the computer (including purchased songs)Computer has been authorized.Old imac has been unauthorized already.Latest itunes update done.Everything was working fine until I plugged in my ipod for the first time on the new imac.A pop up came up that reads that the computer is not authorized to put the downloaded songs onto the ipod. I click authorize and enter in my user name and password. Another pop up comes up and reads "this computer is already authorized".I click OK.Immediately a pop up comes up that reads that the computer is not authorized this happens over and over.if I click "don't authorize" the program starts syncing my ipod without my downloads.so I just unplugged the ipod.The computer will play the downloaded songs no problem the problem comes when I plug in the ipod.
I'd love to be able to add a Blu-ray drive (internal) to my Mac Pro, now that the Format War is over. But I don't want to just buy some BD-ROM drive and pray that it will work in my machine.
Does anyone have any clues about when Apple will announce a BD-ROM drive, available as a purchase-time option or an optional later-on add-on from Apple, which Mac Pro users can buy and install?
