MacBook Pro :: Anyway Can Contact Apple's Customer Service To Express Dissatisfaction?
Jun 10, 2010
I have a 15" MBP that was bought in 2007. Since then, the SuperDrive, the display, 3 batteries, and both fans were replaced. My apple care ends today and when I tried to power it on today in the morning, nothing happened. I took it to the store and they said the logic board needs to be replaced. I will be without a machine for 5 days.
Is there anyway I can contact apple's customer service to express my dissatisfaction? The apple care ran out and seeing how this machine has been in for service so many times, I am afraid it won't last long before I need to repair it- out of my pocket.I was thinking of contacting the support number but I presume they don't deal with customer feedback.
View 8 Replies
ADVERTISEMENT
Mar 27, 2009
Not sure if this is the right topic area but :
I bought an iMac on March 9th.
Last Saturday (March 21st) it had a major system failure, would not boot and had vertical line across the screen, and I took it to the Apple store. They said it was either a HD, LED, or video card problem. The "genius" said I should have it back in 3-5 days.
So today is either day 5 (business days) or day 7 (calendar days) I called them yesterday and they said it was the video controller and no ETA on when it will be ready but they will call me when it is ready.
My question is : Is it me or is this a little ridiculous customer service for a 13 day old iMac? Would I be a little out of line going to the store and either demanding a "new" iMac or my iMac today ? A broken video card should take about a day or two to get back to the customer in my opinion...
View 8 Replies
View Related
Mar 3, 2012
have a working email address for iTunes / iBooks support?We've been trying to upload books through iTunes Producer and have never had a confirmation that the books have been approved.After waiting a month,we emailed ibookstore@apple.com a few weeks ago but have never heard back.I've been told that Apple take ages to deal with customers but I think 4 weeks is long enough.
Info:
iTunes Producer
View 2 Replies
View Related
Feb 28, 2012
I get this error message when trying to connect to the radio stations on itunes? "an error occurred while trying to contact the radio tuning service" My computer is definitely connected to the internet as I can stream from pandora and safari and mail work?
View 2 Replies
View Related
Jun 4, 2012
I live in a rural area and Apple Care will not allow mail in service. They suggested I drive 1500 kms to the Apple Store. Is there any way to actually use Apple Care in rural Canada? Or did I just waste $275.
Info:
MacBook Pro
View 6 Replies
View Related
Jun 20, 2009
Do the older macbook pro's like the Santa Rosa have liquid damage detection sensors? Or is just in the newer ones?
A year ago I spilled a tiny amount of beer on it and only a few drops got under 2 or 3 keys. I quickly popped them off, dried the area and everything was fine. My gpu failed recently due to the whole Nvidia thing and I had to ship it off to Apple. So I was wondering if they will be able to tell there was a spill and void my apple care warranty even though the failure was not caused by this?
I'm really worried because it was only a few drops and it did not leave any residue...
View 18 Replies
View Related
Jul 10, 2009
My late 2008 MBP has been running very hot (with a virtual machine running the other night, it got up to 175F/80C) so I took it in to an Apple Authorized Service Provider today about an hour ago. After reading some of the threads on here about the thermal paste, I figured I'd at least have an AASP look at it first since it's still under warranty. The gentleman there told me it'd be middle of next week before he'd have a diagnosis. Is this a normal timeframe? I guess I assumed that they'd just take a look at it right away or at the latest I'd have to stop back in later today to pick it up, but that's almost a week away just for the diagnosis!
I work in Fort Wayne, IN, so I'm 3 hours from the nearest retail store in Indy, or closer to 4 for Chicago, so this is my only option.
View 4 Replies
View Related
Apr 3, 2012
How do you print a sheet of mini labels (65 per A4 page) using 1 contact from AppleMacbook/iphone contacts? I can only print 1 label. It was quite easy with Microsoft Word but difficult with Apple contacts and not possible in pages.
Info:
MacBook Pro, Mac OS X (10.7.3)
View 6 Replies
View Related
Apr 5, 2012
My Mac Air is only 1.5yrs old and this morning it wouldn't power up even being plugged in..How long is the battery life on these normally?
Info:
MacBook Air (11-inch Late 2010)
View 1 Replies
View Related
Feb 1, 2012
I have an 11/2007 MBP... 4 yrs, 2 months and 3 weeks old tomorrow. Yesterday I got the "black screen of death". I won't bore you with what I tried, but today a local expert assessed the situation: reset SMC and PRAM, noted that it booted into target disc mode and would screen share, in other words, he proved it was one of the known MBP's of this genre (15", 2.4/2.2GHz) to have a defective NVIDIA 8600 graphics processor. I called the recommended local Apple Authorized repair facility only to be told that, while these WERE being repaired at no charge, out of warranty, it had been discoved that, OMG they were repairing a WHOLE BUNCH of them and a time limit had been imposed and there were no longer being repaired after they reached four years from purchase date.WHY WAS NO ONE EVER NOTIFIED OF THIS DEFECT? And why am I just SOL because my computer chose to work an extra two months and eighteen days?
I plowed through the "you don't have phone service" with battering ram efficiency this evening, past the Apple care agent, his supervisor, and to "Customer Care" with whom I will be speaking again tomorrow. I have told them I "EXPECT" a "customer satisfaction code" which will provide me with a free repair. I have armed myself with the absolutely outrageous information that Apple, after booting NVidia out three years ago (one guesses after the rotten graphics bit) is welcoming them BACK this spring - Oh, so ANOTHER generation of MBPro users can get screwed?I sure could use some help here when I need another argument! Does anyone know the magic language to induce Apple to behave in an Apple-like manner concerning this matter?
Info:
iMac/MacBook Pro, Mac OS X (10.5.1), also Windows xp on a Dell Inspiron 5150
View 2 Replies
View Related
Apr 15, 2010
i have a week 5 model i7 iMac while the screen is not perfect it is a lot better then week 45 and week 2 that i had. now that the whole screen issue is behind us, has anyone been able to contact apple and using applecare have a new (NO ISSUE) screen put in their iMac ?
View 12 Replies
View Related
May 21, 2012
I'm trying to figure out a way to contact Apple US to report several warranty issues concerning Authorized seller in Greece.
Info:
iMac, Mac OS X (10.6.8)
View 1 Replies
View Related
Feb 2, 2012
I just bought a Macbook pro last october, my battery life was able to last me 7 hours or so for normal usage, with playing movies and games will last 3 to 5 hours. now the batt life have depleted by half the timing? why is that so?
i have charged it full before using ytd, and the laptop subsequently reduced the batt life to 1hr26mins when its still at 97% just because im importing photos from my SD memory card. the battery life continue to deplete massively from 97% to a drop of 65% after using for one hour or so.Can i do an exchange of battery with apple service? is that within warranty?
Info:
MacBookPro, Mac OS X (10.7.2)
View 3 Replies
View Related
May 7, 2012
I work for a Dorset school and have a whole suite of iMacs and a number of iPads. I would like to further stimulate my pupils with a few Apple posters etc. Does anyone know if there is a contract email or address for those in the company who might help with this?
View 1 Replies
View Related
Jun 25, 2014
I have a bunch of contacts in my Apple Contact book but am using Outlook for Mac 2011 for email, contact management, and calendar. I have read that you have to sync your Apple contact book to your exchange account rather than directly to the Outlook for Mac 2011 programs so you don't create duplicates (contacts coming from the Apple address book AND the Exchange server). However, I can't find anything that tells me how to sync the Apple Contacts with my Exchange account. I figure at that point once synced, my exchange account will push the new contacts from the Apple Contact book back into Outlook for Mac 2011 making everything whole.
View 2 Replies
View Related
Dec 12, 2009
I have a contact for my mom which used to be her first name and last name which I later changed to just "Mom" in the first name box after getting an iPhone. At the same time I started syncing with MobileMe and have been having this problem for about 2 years. Every time I send her an email it changes her name from just Mom to Mom and then adds her last name back into the last name field.
View 2 Replies
View Related
Aug 22, 2010
I just recently submitted a service request for my Apple Mighty Mouse, which despite all attempts at cleaning still refuses to scroll down. A hold was put on my account in the amount of $69 for the new mouse, until I return the old of course. Does this mean that Apple is going to replace my mighty wireless mouse with a Magic Mouse? The Mighty "Mice" are no longer available for purchase in the Apple store, not even in the refurbished section. I sure hope that they do...but I was wondering if anyone else has recently sent in their old mouse and what you got back.
View 1 Replies
View Related
Jul 11, 2008
This was a big selling point of the service -- being able to send direct links to people via email to allow them to download files from your iDisk (like [URL]). Not only is it not there, but according to a thread on Apple Support, Apple has removed the video presentation of the feature from the web site.
View 39 Replies
View Related
Mar 8, 2009
can you use Apple TV or Airport Express as a remote feed for amp/speakers and I don't mean from iTunes I mean the system audio out? It seems such a basic request but I can't seem to find anything about it.
View 1 Replies
View Related
Jul 20, 2009
I feel really dumb asking it, having been "into" computers for over half my life; However I digress. Will an aiport express work with my router that came with the internet service I have? Or will it only work with an airport extreme base station?
View 8 Replies
View Related
Feb 19, 2010
I'm sure this has been asked upwards of a million times around here, and I've read a few of them. What I'm looking for is updated information. I was all set to buy a Linksys WRT54G as suggested by Arstechnica in 2004. However reading the first reviewer here suggests that Linksys has changed their internal firmware, and that I may not be able to use it anymore. All that has put me back at square one. Since this is a hack, different versions of each router may or may not work. I really want to know what currently sold routers people have managed to work with their Airport express.
Network information, current:...............
View 6 Replies
View Related
Aug 26, 2008
My DSL modem came unplugged. After that, I had to reset my wireless network. All went well (I reset the time capsule) until it was time to reset the airport express. After going through the procedure of a hard reset and a factory reset, I go through the setup steps with airport utility. At the end of which, it says "The settings for this apple wireless device have been successfully updated, but there was a problem rejoining the wireless network or finding the Apple wireless device.
I've read about this on the forums and none of the solutions works or applies. (For example, I've got a WPA2 password protection, not WEP.) Never had this problem before today, even when I've had to reboot in the past. NOTHING has changed, except now I can't use the airport express. I'm using it to stream music, and so checked the appropriate boxes during the setup process.
View 6 Replies
View Related
Nov 7, 2010
My Mac mini 2.0GHz :120GB (early 2009) purchased March 2009 doesn't recognize my Apple Express Router anymore.I'm running Snow Leopard OS 10.6.4 My other Mac computers in the home don't have a problem. I think I have a hardware issue? It might be my airport card? What do you think?
View 1 Replies
View Related
Oct 1, 2009
I have a DrayTek Vigor 2800G wireless router which is connected to my phone line. I would like to use an Airport Express in the living room to connect to my stereo system in order to share my iTunes library from my Macbook. Therefore, is it possible to connect the Airport Express to the DrayTek router over wireless rather than a network cable? Or is a hard connection required?
View 1 Replies
View Related
Apr 16, 2010
I really would like to get the cheaper, lighter, smaller, more portable 13" if at all possible. However, I need it to smoothly run Final Cut Express (I do some video editing for work) and Logic Express (I'm a full time musician). I travel a lot with my computer and my current 15" 2.16GHZ MBP has always been a bit bulky and heavy, and lags a bit when using Final Cut.
Will I get smooth performance running FCE and LE with the 13", and will it be a capable computer (keep up with updated software) for the next 4 years or so? I'd probably max out the RAM and maybe get a faster processor if I was to settle on the 13". If not, I'm looking at having to get the 15", any suggestions on which 15" model would be the best for me in terms of what I need it for? Would I be set with a lower end 15"?
View 10 Replies
View Related
Apr 23, 2012
I'm trying to set up lists to send emails to a group of people without typing in their names individually. How do I set it up.
View 2 Replies
View Related
Nov 2, 2010
If I send a msg from Apple Mail to i.e. Outlook Express. The same msg shows up with "clean" text formating. That will say, no formatting at all. See this screen: [URL:...] I have just gotten back to the Mac now from 10-11 months in hell with Windows-stuf, so I am really eager to get this fixed. In Apple Mail the same message looks this: [URL:...] I dont want to change to Entourage, so excellent if you can help me out with this.
View 8 Replies
View Related
Dec 15, 2008
I've accidentally lost all my contacts from my macbook and iPhone how do I recover them?
View 2 Replies
View Related
Mar 11, 2012
how do i print a contact sheet of pictures?
Info:
Mac Pro, Mac OS X (10.7.2)
View 2 Replies
View Related
Apr 8, 2012
About 4 days ago, MS Entourage stopped receiving email and sending emails. In fact I can't even delete old email because I keep getting a message that Entourage can't contact the Mac mail servers. I have not changed any mail settings or my password. I swithed over to Mac Mail and was able to received and send messages for about a day and now this program just freezes up when I attempt to use it. Since this problem cropped up I have been able to go to icloud to retrieve and send email. I would like to use the email programs on my MacBook. Is Apple having a problem with their mail servers or this an icloud sync problem with my desktop email programs?
Info:
iPod (5th generation), Mac OS X (10.7.2)
View 2 Replies
View Related
