MacBook Pro :: Apple Repair Took Intel X-25M SSD And Replaced With HDD 250gb 5400RPM.
Jan 16, 2010
I had an issue with the 9600m GT Graphics card a few weeks ago where the graphics card wouldn't display anything when plugged into an external monitor. The apple store checked it out and said the logic board was faulty and that it would need to be replaced under warranty. (Late 2008 15" macbook pro).
When I received the laptop back, they not only replaced the logic board, but they also replaced the SSD with a 250gb 5400rpm hard drive. I called in and, after being upgraded to the top level supervisor, he said that all of the hard drives being replaced were sent to be refurbished or recycled and that my hard drive had a fault in it so they replaced it. He says that they restore it to the apple original condition and originally they sold it with a 250gb hard drive in it so that's what they replaced it with. Their policy is that only if they replace aftermarket ram with apple ram will they return the aftermarket parts back to you. This repair was conducted yesterday, the 15th of January by apple Tech ID #612525.
I don't expect to get my data back, but if anyone has any idea on how I can get my hard drive back, I'd be willing to reward $100. A new Intel SSD X25-M G2 would be around 250 so I wouldn't want to do that.
I've been on the phone all day with the apple support so I am very frustrated right now.
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Apr 3, 2012
I bought a mid 2010 imac 27 inches beginning of 2011 and the screen already have some greyish color,it takes 300yrs to boot.Apple won't take some of the responsibilities n give a new imac or repair my imac,THEY SAY IS TOO EXPENSIVE TO REPAIR...
Info:
iMac, Mac OS X (10.7.3), 27 inches
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Apr 11, 2012
I have a 27" iMac that I recently took to the Apple Store to have the LCD replaced. When I got my machine back and started it up, the fans kicked on full speed and will not stop...this didn't happen prior to me taking it to repair...it ran nearly silent.My firmware and so forth is all up to date.... I downloaded SMC Fan Control to see what was going on... my computer is operating at 97 degrees farenheit. but my CPU fan is spinning at 4035 rpm. That's crazy over the top. Optical drive fan (with no disk in it) is spinning at 3736rpm...and my HD fan is at 1098rpm (which is probably about right.
Info:
iMac, Mac OS X (10.7.3), 27" i5 2.66 Ghz, 8 gb RAM
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May 8, 2012
I am replacing a MacBook Pro HD with a Seagate Momentus 500gb HD. The Apple one is reconized but semi corrupted, the Seagate one isn't even reconized. The onl difference between the two that I notice is the side slot on the far right of the Seasgate. Do I need a differenct type of replacement HD or could it be the HD cord? the one on the left is the Seagate
Info:
MacBook Pro (13-inch Mid 2009), Mac OS X (10.7.3)
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Nov 2, 2010
Hello everyone! Hope I can get some great advice re: Apple Care and my MBP. Here are the basics.
Bought 2010 MBP brand new in June from Apple's site and also have Apple Care extended warranty. Since the beginning it's been plagued with kernel panics, gray screen of death, and lots of buggy behavior and app crashes. Have made two Genius Bar visits.
First they said it was a RAM problem and replaced that. MBP still didn't work right. Next they said it was a logic board problem and replaced that. MBP still doesn't work right! I've called customer support, they said to do OSX re-install and gave me a case ID #. Did that, MBP still has all the problems listed above.
I have my third Genius Bar appointment this week. At this point I think most people would conclude I've got a lemon MBP. So, my question is, what are some tips or recommendations on what I need to say/do to get Apple to replace with a new MBP? I'm tired of going back for repairs to this already frankenstein machine and believe that if they could have fixed it by now, it would be working fine. Any thoughts? Thanks!
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Jun 12, 2009
I took my Late 2007 Macbook to the Apple Store to have the screen checked out (there were random burn marks on the screen). They sent it out for repair and when I got it back I noticed the screen was awesomely bright!
Is there anyway to see if they used an LED backlight screen as the replacement? System profiler didn't tell me much.
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Apr 17, 2010
Apple replace my 2007 (June) MBP with the version just prior to this last update (June 2009 model) on April 7. Any chance Apple would swap me with the brand new MBP or am I just S.O.L. I have heard here of people purchasing MBP (because they were fed up with waiting) a week or two before the updates became public and Apple happily swapped them with the newest version
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Jun 3, 2012
I have a 15" quad i7 Macbook Pro purchased in November of 2011 with Apple Care. One thing I noticed about my MBP was that it had a noticably brighter display and backlight than my roommates older Core 2 Duo 15" MBP. In March of 2012, I had the displayed replaced by Apple Care because of a blotch that appeared on the screen over time.
Since then, I noticed that certain YouTube videos I used to enjoy seemed dimmer, darker, and a bit more contrasted than they used to, and the display doesn't seem as bright as it used. Before the replacement, I could only tolerate a brightness setting of 70%, now I use 100% in the dark with no problem. Also earlier today, my friend brought over his polycarbonate unibody Macbook; when he turned it on, with a room lamp on, it was noticably brighter than mine, his 80% was my 100%.
I also read that a Macbook isn't supposed to have a brighter display than the MBP. I've read unofficial reports that the older Core 2 Duo's had slightly less powerful displays, and that Apple uses many different brands that are compatible with the MPB. Is it possible the Apple Store replaced my display with a more inferior but compatible type? Or could I just have another defective display? I'm planning on returning to the Apple Store to have this work done, it's just that I want a stronger case than "it seems a little darker than before".
Info:
MacBook Pro, Mac OS X (10.7.3)
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Apr 2, 2010
I took my late 2007 macbook in because the case was cracked. I read that this was a known issue and they would repair for free.(I had no warranty) also my battery was expanding and bloated, so much that it will no longer fit in my comp.
When I took it in, the tech said that my bottom case was cracked and he said that wasn't part of the known issue. He said it was caused by accidental damage (it was cracked clean through, so much so that it could be physically separated from the comp.(I informed him that the comp had never been dropped or damaged in anyway, he apparently didn't believe me but said he would see what he could do.
Anyway, he said he could fix the top case ( but they would not fix the bottom case)and give me a new battery although he had never seen a battery with the problem that mine had. He said it was probably expanded cells. I agreed to that as something is better than nothing but then, I asked him if the battery expanding could have caused the bottom case to crack since it was cracked near the battery compartment but on the side of the comp. After he tinkered around for a bit with the battery and the cracked part, he said he wasn't sure but he would send it in for repairs and I would not be charged.
First he said he would quote me a repair price and I told him that I had no intentions of paying for anything. After several instances of him running to the back to talk to people, he agreed to send it in. On the repair form it is listed as tier 4 accidental damage and I know that the tier 4 comes with a hefty charge for repair. Anyway, I am out of town and my comp is scheduled to be returned to me today. I dropped it off at the apple store on the 30th, it was received by the repair center on the 1st, repaired today( the second) and shipped back to me today and scheduled to be delivered today as well.
I was trying to find out if they actually repaired the bottom case or not as I will not be home to receive my comp until next week sometime. The repair form also said call if additional repairs are needed to quote a price. I have not received any calls at this number and do not know if they left any messages on my home phone. The repair turnaround seems rather quick and I was just wondering if they actually repaired it or sent in back in the same condition.
Apple support has no details of the actual repair just the time it was received, repaired and sent back to me. Also will they just leave it outside because no one is home to receive it?
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Jan 13, 2011
I was just wondering if this has happened to anybody,
A couple weeks ago I closed my Macbook Pro because the battery was low and I needed to plug it in. So I plugged it in and opened it back up...Nothing. I pressed the power button and I could hear the SuperDrive move and the hard drive spin, but that's it. No chime, no gray screen, no POST, nothing. So I did some research and found out that the same thing had happened to a LOT of people with my model. So I assumed it was the whole NVIDIA issue.
So I took it into Apple and the Genius right away told me that the NVIDIA chip/card was the culprit but he still needed to test it with their NVIDIA test drive. He comes back and tells me that they were not able to test it because it cannot boot up that far. So he tells me that since they can't tell for sure if it is the NVIDIA, my computer doesn't qualify for the free replacement. And since my AppleCare is 211 days out of warranty, he can't do anything about it. I could have it shipped out and repaired for $360 (which is better than $1000+ in-house). (BTW.. I even had the logic board replaced a couple years ago for a different reason, so the logic board is newer than my MBP)
I understand where they're coming from, but my computer should be covered in the warranty because it has a faulty part on it, NO MATTER WHAT.
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Jun 29, 2012
Wondering if anyone knows what the security policy and process is that is followed by Apple when a damaged hard disk is replaced by Apple. Is the disk destroyed, or demagnetized. How do we know that the data on the disk is will not be accessed and copied anywhere? Is there a stated policy document available somewhere in the Apple Store that discusses this?
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Jan 19, 2009
After many MANY issues with My beloved 7 - 8 month Macbook black 2.4ghz, 2gm RAM, 250GB HDD I have decided its time to take it in for a repair
The issues are as follows
1) Cracked Keyboard, right palm rest area where the magnet touches the palmrest area, this has led to:
2) Due to there being the crack, the magnet actually fits neatly into the crack when the lid is closes, this has scratched the right maget and the LCD bezel
3) The LCD has a purple horizontol line going through it, cant see it all when on net where there is a white backround like in Macrumors forum however when watching a film where it is black the purple line is highly visible making film viewing difficult
4) On the left bottom side where the two screws are located there is a "Bulge" as in the plastic housing is loose, this affects the entire left side where the ports are more or less but in between the two screws and to some extent up to the headphone jack you can practically push it in around 2mm, when doing this it makes a really annoying squeaky sound. Due to the bulging, there is a small crack forming under one of the two screws
5) This Baby has major overheating issues, right now Ive just got back from College and had this thing on for about an hour, just with simple Safari Browsing the CPU has temp of 55 degrees celsius and airport card is a whopping 64 degrees celsius, this will easily rise to a temp of around 60 for the CPU and around 68 for the airport card in the next hour again with simple internet browsing such as looking at forums and news
6) The Hinge is very loose, If I pick up my macbook and sort of shake it like thurst it forward the Hinge will come move and I could technically close it like that but cant as it hits hard.
Ive found it really disgusting that paying a small fortune for this laptop (Im a student and this Mac really required some hard work to pay for it) It has this many problems, I was going to give it in earlier but as this is my primary computer I didnt have the time to give it in but now as Exams are over I think it needs a major repair, even an upgrade which Im sure I deserve
So as a newbie to this Apple repair process what happens, Ive booked a genius bar appointment for tomorrow (can change if needed) Do I simply walk up to the genius and tell him my problems, and what to Apple do, do they repair it in store or send it out as Ive read some pretty bad stories about how Apple take care of your product, ive got a small few scratches on the bottom base which are unavoidable and one small hairline one the back but other than that its in tip top condition
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May 30, 2012
I have a w7 dual-booted early 2010 macbook pro, and it has been exhibiting some really strange behavior for a while now. Basically, it crashes randomly. It doesn't give me the bluescreen in either mac or windows when this happens, it simply turns black, locks up, and often makes unpleasant sounds (anything from a clicking like a harddrive to bizzare sounding sound loops if I have been playing music). The weird thing is is that it doesn't seem to have a trigger. It can happen when I'm playing games, when I'm listening to music, or even when I have absolutely nothing running but Microsoft Word. It doesn't seem to have any dependancy on how long I have been using the computer, or even what time of day it is. It started out relatively infrequent--maybe once a month? But now it happens once a day, if not more.
I have still under my applecare agreement, and so I went ahead and sent it in to apple. They only had it for 24 hours before the sent it back with brand new memory... but this (maybe obviously?) didn't the problem at all--it crashed withen an hour of using it. I called apple back, and they said because sometimes it won't crash for many hours, they recommended I send it to an authorized repaire shop. I took it to the shop, and they wouldn't even look at it after I described my problem because, they said, "for problems like these, we never find solutions."
So now I'm stuck with a great laptop that runs BEAUTIFULLY.... except when it crashes. It's even still under applecare, but no one seems willing or capable of fixing it.
Does anyone have an advice? If apple can't find the problem, do I have grounds to ask for them to replace the whole MOBO, or even the whole computer? It's kind of a frustrating situation, because I bought applecare for this exact reason, but it doesn't seem to be doing me any good!
Info:
MacBook
Pro, Mac OS X (10.6.4), dual-booted with w7
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Jun 20, 2009
Do the older macbook pro's like the Santa Rosa have liquid damage detection sensors? Or is just in the newer ones?
A year ago I spilled a tiny amount of beer on it and only a few drops got under 2 or 3 keys. I quickly popped them off, dried the area and everything was fine. My gpu failed recently due to the whole Nvidia thing and I had to ship it off to Apple. So I was wondering if they will be able to tell there was a spill and void my apple care warranty even though the failure was not caused by this?
I'm really worried because it was only a few drops and it did not leave any residue...
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Jan 19, 2010
So, I screwed up a couple months ago and stuck my MBP in my backpack's padded laptop compartment within a SECOND case, only to pull it out at my destination and immediately notice this:
The way out of line upper case was like that before, but the bent optical slot was new. I guess I had too much in my bag, even though it was all clothing and, again, the laptop was inside TWO cases. Anyways, for about a month I got by getting discs in and out only when I really needed to, with various techniques to get the gap open just enough to let it slip out. More recently I opened the computer up to see what I could do. I removed the optical drive, but absolutely could not find a way to bend the aluminum back into shape. I thought it would be easy enough with some care, but there's a piece of steel, probably to support that very part of the case, glued to the case there - and it won't budge.
The situation right now is that I have a disc in the drive that I can't get out (it's gone past the point of tricking it into just barely making it), which would be okay except for a few points: (1) I can't use optical media any more, and while I don't usually do a lot of that, I do need to once or twice a month minimum. (2) The computer has to spin up the optical drive every few minutes while moving around the operating system, which takes a few annoying and unnecessary seconds. (3) I'll never be able to sell this machine in a year or so for what it's worth without this damage.
I've done about all the communication I can with Apple, including trying the sjobs@apple(..) route, which has worked in the past for other issues. I am covered by Apple Care, I'm about 6 months into the two years, the laptop is about 18 months old. I was told at the Genius Bar twice that it would not be covered, but I forgot both times to get an approximate cost, but I'm thinking expensive.
So I'm looking for a few tips...How much is the repair cost typically for a bottom case?
Where is the best place to find either a new bottom case (i.e. not used), or a used one that is in good cosmetic condition (i.e. not scratched and dented)?
If I do choose to do the repair myself (likely the plan if Apple is going to charge over $400), it seems like a very extensive and somewhat risky job. I know there are iFixIt guides to get me through it, but I have had big problems in the past with messing up screws (guess I just need a better set of small screwdrivers). I also can't seem to get a decent Torx T6/4 that can handle some of the more serious case screws - I've twisted the head right off one and malformed another pretty badly. Is doing the repair myself realistic? How would you rate the risk, and any suggestions for a kit that will let me do the job as best as possible?
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May 3, 2010
If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
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Feb 24, 2012
So my MBP was really making horrible clicking noise and I figured out that my start up Lion OSX disk partition is corrupted. I have three partitions. One for Lion OS X, another for Documents and another for Movies and Downloads. When I run disk utility and verify other two partitions(documents and movies/downloads), they appear to be okay but when I do the same with Lion OS X then it says:
The volume Lion OS X was found corrupt and needs to be repaired.Error: This disk needs to be repaired....then use Disk Utility to repair this disk. Is my hard drive gonna die soon? Or will it be okay if I just format my 500gb hard drive completely and install the fresh copy of Lion OS X again? I don't have a recovery disc or what so ever provided by Apple anymore. I have a DMG installation file of Lion OS X and a USB flash drive(4 GB approx). How can I repair the disk partition without the recovery start up disc?
Info:
MacBook Pro, Mac OS X (10.7.2), 2009 17 inches
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May 24, 2012
On restart after software update, apple logo is replaced by circle with diagonal line and won't continue.
Info:
iMac, Mac OS X (10.6.7)
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Nov 21, 2008
I recently bought a used MBA, I always want one when it first came out, finally wait until now because of the big price drop My first mod to my MBA is to upgrade the hard drive. I wasn't pay much attention when I purchase this replacement hard disk, didn't notice the MBA only takes 5mm height, as most 1.8" in the market are 8mm. But since it's in my hand right now, I decided to put it on see if the MBA recognizes it. Not too much surprise, leopard installation went very smoothly. After the installation, the available space is about 95gb. And because of the 5400rpm, it feels faster.
Too bad the bottom won't close because of the height of this drive. But at least this gives me an idea, and I know there's a Toshiba 1.8" 120gb 4200rpm 5mm out there, and it should fits perfectly in MBA. Anyway, I'm still debating myself rather getting this Toshiba drive or a Samsung 32gb SSD(Same drive as used in the Rev.A SSD version, but different capacity) As the price of these two drives are pretty much the same (around $150 range) I have another computer for my main work, so I'm toward getting a 32gb SSD
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Aug 8, 2008
Anyone using a 250GB G-Drive Mini with their MBA? The drive requires too much power to be used on my 12" Powerbook via USB. I have to use firewire. Obviously this would present a problem with the MBA. (Oddly, my Xbox 360 has no problem mounting the drive via USB).
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Jan 17, 2010
I've seen a few of these threads but I need more information.
5400rpm HDD is a bit slower but uses less power.
Exactly how much power is lost to upgrading? I know its not much but its important. The 7200rpm upgrade is like an extra 40 GBP or if I downgrade the spec to a 320gb its cheaper than the 5200rpm 500gb.
If I get 4 hours of battery life on a 5400rpm, how long would a 7200rpm last? Is there a loss of an hour? or a mere 15 minutes?
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Jul 20, 2010
any experience with one of these drives in a MBP?
Newegg has a 640GB one on sale for $65.98 through 7/25.
For $65, I would like to double the size of my current HDD (even though it's 7200RPM).
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Jul 29, 2010
I am looking at buying a 15" MBP next weekend. I was nearly set on the i7 model with the high res AG screen, but now I am looking at other configurations and am wondering if that is the best choice.
I'll be doing a lot of coding but I do that fine on my 1st gen macbook, so I am not worried about performance in that regard.
The main thing I am thinking of is video editing with Premier Pro CS5. If I get the i5 I can upgrade the hard drive to the 7200 RPM version which I think will get me better performance on editing HD video than the i7 will as it will be accessing the hard drive a lot for the video. Will the performance boost of the 7200 RPM beat out the i7 in video production?
Also I am wondering about battery life, I have heard that the i7 gets around 4.5 hours in normal usage. That is fine but will the i5 + 7200 get more than that or about the same? (Not while editing video, just web browsing, email, maybe photoshop)
Anyone have any thoughts on this? or any experience editing video with the i5 or i7 mbp?
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Aug 4, 2010
I have a year old 15' MBP, with a 2.66GHz C2D, 4GB of RAM, and a 320GB 5400RPM drive. I just purchased a 250GB Seagate 7200RPM drive which I use in an external enclosure for my Time Machine. I have no complaints for my computer being terribly slow, but I was wondering if I would get a significant boost from having the 7200RPM drive in my MBP. Before anyone recommends that I get a SSD, I do plan on buying one once prices keep dropping. Right now $1600 for a 480GB OWC SSD is a little steep for me.
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Dec 15, 2010
It's been a looong time since I've posted on these forums, it's good to be back though! I have just dug out my old white MacBook- specs are as follows:1.83GHz Core Duo 1.25GB RAM 60GB 5400RPM HDD Put simply, this thing is really starting to chug! Modern websites such as eBuyer, engadget etc cause the HD to go crazy and it's generally pretty slow, even when doing 'simple' things like making powerpoint presentations.
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Sep 17, 2009
Got a MPB 13". I need a good external drive, but I'm wondering which is the data bottleneck: FW800 or 5400RPM?
The reason I ask is I have an old iMac with FW400 and an external Hitachi 7200RPM 200GB 16MB cache in an OWC case that's (suppesedly) capable of FW800. It seems to have taken the same amount of speed to restore a very large file to my iMac (FW400) vs. my new MBP (FW800).
I would like to replace this drive with something bigger, but if FW800 is the bottleneck, then I'm thinking I should just get a 5400RPM drive to both save money and get a larger drive.
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Jul 30, 2010
so i'm going to be a freshman in college and have decided to buy a 13" Macbook Pro laptop. I'd be getting the cheapest one ($1199) and using it for the internet, writing papers, storing music and photos, and whatever else I may become interested in while i'm in college. My question is, when ordering, for $40 I can bump the hard drive up from 250GB to 320GB...is it worth it for what i'd be using the computer for?
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Mar 30, 2012
Can someone who's 'up' on imacs give me a steer here.At the beginning of the week, with only a 14 days to go on my 3 year Applecare warranty, I noticed a grey streaky 'misting' on the screen when it was turned off. It was really quite bad. Called Applecare, who got their servicing company to collect it, screen replaced with no problems. Got it back today, new screen, looks great.
So far so good. Except that the fan is now whirling around and making an incredible noise after about 10 minutes of the machine being turned on. I'd say it's around 5 times as loud (or hyperactive) as it was before I sent it off for a new screen. One of the things I turned to the imac for was it's quietness, so this is worse for me than a misty screen, to be honest. Sounds like a hairdryer.
Put it this way: I often listen to music late at night, very low, but now the fan would drown out the sound of the music. Called Applecare, who are going to get it collected again, but from what I've read in these forums this evening (& I'm no expert) it could be a software related problem (temperature controls and all that...) I'm not sure that the guy I was talking to at Applecare today quite understood what I was trying to explain, and said it was definitely a hardware problem. I want to call Applecare back on Monday before the mac's collected again to just make sure it has to be carted off again, with a bit of back up info from anybody who might help here.
Info:
imac, Mac OS X (10.6.2)
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Apr 10, 2012
How can I recover a file I by mistake replaced?
Info:
iMac, Mac OS X (10.5.8), I prepared the document in Word/Mac
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Jun 22, 2012
How do I reinstall Mac OS X after the hard drive has been replaced? I had an authorized Apple repair facility replace the hard drive on my IMac when the original drive died. I have the Mac OS X Install DVD which says "To start up from Mac OS X, hold down the C key as the computer starts up." I've tried that and all I get is a folder icon with a question mark on it. I'm guessing that's because I don't have the the OS installed to start from. How do I get the OS X installed?
Info:
iMac, Mac OS X (10.5.6), dead hard drive replaced
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