Apple replace my 2007 (June) MBP with the version just prior to this last update (June 2009 model) on April 7. Any chance Apple would swap me with the brand new MBP or am I just S.O.L. I have heard here of people purchasing MBP (because they were fed up with waiting) a week or two before the updates became public and Apple happily swapped them with the newest version
View 7 RepliesI am replacing a MacBook Pro HD with a Seagate Momentus 500gb HD. The Apple one is reconized but semi corrupted, the Seagate one isn't even reconized. The onl difference between the two that I notice is the side slot on the far right of the Seasgate. Do I need a differenct type of replacement HD or could it be the HD cord? the one on the left is the Seagate
Info:
MacBook Pro (13-inch Mid 2009), Mac OS X (10.7.3)
Hello everyone! Hope I can get some great advice re: Apple Care and my MBP. Here are the basics.
Bought 2010 MBP brand new in June from Apple's site and also have Apple Care extended warranty. Since the beginning it's been plagued with kernel panics, gray screen of death, and lots of buggy behavior and app crashes. Have made two Genius Bar visits.
First they said it was a RAM problem and replaced that. MBP still didn't work right. Next they said it was a logic board problem and replaced that. MBP still doesn't work right! I've called customer support, they said to do OSX re-install and gave me a case ID #. Did that, MBP still has all the problems listed above.
I have my third Genius Bar appointment this week. At this point I think most people would conclude I've got a lemon MBP. So, my question is, what are some tips or recommendations on what I need to say/do to get Apple to replace with a new MBP? I'm tired of going back for repairs to this already frankenstein machine and believe that if they could have fixed it by now, it would be working fine. Any thoughts? Thanks!
I took my Late 2007 Macbook to the Apple Store to have the screen checked out (there were random burn marks on the screen). They sent it out for repair and when I got it back I noticed the screen was awesomely bright!
Is there anyway to see if they used an LED backlight screen as the replacement? System profiler didn't tell me much.
I had an issue with the 9600m GT Graphics card a few weeks ago where the graphics card wouldn't display anything when plugged into an external monitor. The apple store checked it out and said the logic board was faulty and that it would need to be replaced under warranty. (Late 2008 15" macbook pro).
When I received the laptop back, they not only replaced the logic board, but they also replaced the SSD with a 250gb 5400rpm hard drive. I called in and, after being upgraded to the top level supervisor, he said that all of the hard drives being replaced were sent to be refurbished or recycled and that my hard drive had a fault in it so they replaced it. He says that they restore it to the apple original condition and originally they sold it with a 250gb hard drive in it so that's what they replaced it with. Their policy is that only if they replace aftermarket ram with apple ram will they return the aftermarket parts back to you. This repair was conducted yesterday, the 15th of January by apple Tech ID #612525.
I don't expect to get my data back, but if anyone has any idea on how I can get my hard drive back, I'd be willing to reward $100. A new Intel SSD X25-M G2 would be around 250 so I wouldn't want to do that.
I've been on the phone all day with the apple support so I am very frustrated right now.
I have a 15" quad i7 Macbook Pro purchased in November of 2011 with Apple Care. One thing I noticed about my MBP was that it had a noticably brighter display and backlight than my roommates older Core 2 Duo 15" MBP. In March of 2012, I had the displayed replaced by Apple Care because of a blotch that appeared on the screen over time.
Since then, I noticed that certain YouTube videos I used to enjoy seemed dimmer, darker, and a bit more contrasted than they used to, and the display doesn't seem as bright as it used. Before the replacement, I could only tolerate a brightness setting of 70%, now I use 100% in the dark with no problem. Also earlier today, my friend brought over his polycarbonate unibody Macbook; when he turned it on, with a room lamp on, it was noticably brighter than mine, his 80% was my 100%.
I also read that a Macbook isn't supposed to have a brighter display than the MBP. I've read unofficial reports that the older Core 2 Duo's had slightly less powerful displays, and that Apple uses many different brands that are compatible with the MPB. Is it possible the Apple Store replaced my display with a more inferior but compatible type? Or could I just have another defective display? I'm planning on returning to the Apple Store to have this work done, it's just that I want a stronger case than "it seems a little darker than before".
Info:
MacBook Pro, Mac OS X (10.7.3)
A friend accidently spilled water on her Macbook and now when she turns on the laptop, it will start and as soon as it goes to the home screen it will shut off. What exactly could the water have damaged?
View 3 Replies View RelatedI have a early 09 iMac 2.93Ghz with 6GB of ram. About a month ago it kept freezing at the grey startup screen. I took it to Apple and two trips to Apple later my hard drive was replaced. One month later here I am and the problem is happening again, the same exact problem. I turn on the iMac it goes to the grey screen, the beach ball "like" thing starts spinning and then it freezes in the middle of it and I have to do a hard power off(hold down the power button). Any ideas!? I already scheduled a appointment with Apple tomorrow afternoon but its a royal pain in the a** to keep shuffling my iMac between home and the Apple store. This will be my 4th trip in for the same problem, btw.
View 2 Replies View RelatedAfter replacing the first one due to a surprisingly noisy hard drive, and the replacement itself being returned due to having a massive hardware failure, I'm still not using the iMac I ordered over a month ago. Funny thing is, the second iMac had the same rumbling hard drive as the first which I was prepared to put up with. With no more than a few days of usage, it just stopped working. It's been over a week since the second was returned and the new one hasn't been shipped!
View 19 Replies View RelatedWondering if anyone knows what the security policy and process is that is followed by Apple when a damaged hard disk is replaced by Apple. Is the disk destroyed, or demagnetized. How do we know that the data on the disk is will not be accessed and copied anywhere? Is there a stated policy document available somewhere in the Apple Store that discusses this?
View 3 Replies View RelatedIm planing on buying a 27" iMac with the quad i7. I was wondering if it would be possible to replaced the superdrive with an intel ssd for the operating system. Has anybody done this yet on a previous generation imac and how did it work out.
View 3 Replies View RelatedAfter inatalling Lion do we have to uninstall the previous operating system?
Info:
Mac OS X (10.6.8)
I was ripping a DVD last night and also surfing web and a couple other things all at same time (have 4gb memory) and the macbook crashed and was just stuck. It stayed that way for a long time, so I held down the power button and turned it off. After that, I couldn't get it to book back up. It would just stay stuck at the grey screen with the spinning wheel.
So I got out my original DVD disk and reinstalled. I do not remember how it worded it, but I did the option where it kept my previous system information. I now have Leopard installed again and I have a folder called "previous system" and I can view my old desktop files, applications, etc.
Because my email address has changed, I changed my Apple ID (on my Mac) and set a new password. ICloud messages keep popping up, on the Mac and Ipad telling me it cannot sync and asking me to log in, but providing the old Apple ID in the prompt. I have tried the old password, the new password and a lot of other words, but cannot log in to make any changes. It offers the option of resetting the password for the old Apple ID, but I don't see the point in doing this. I want to get into iCloud somehow, make it use the new Apple ID and do this on my iPad also. I do not use a mobile phone as part of this network.
Info:
MacBook Pro (15-inch Early 2008), Mac OS X (10.7.4), and iPad
What are the reasons and solutions for the slow running of a Mac OS X System? I did an archive and reinstall a while ago to solve a drag and drop problem but since then the systems sometimes gives me what I have learn is referred to as the spinning wheel of death. I have also read somewhere else that there is a folder named the Previous Systems folder which is supposed to be where everything from the previous system (before the archive and reinstall) is stored. It was advised that this folder be thrashed to get a faster system and avoid hangs but I am a bit reluctant to touch anything that may cause further problems.
My systems info: IMAC Version 10.5.8
I am near the end of an extensive editing project in FCS 2 and I am having problems with the system hanging up constantly. I have 8gb of ram (the max for my machine) and my main internal drive is a 250 gb HD. I'm wondering if I can backup & delete files from my main drive to free up space and hopefully improve performance, and if it will cause any problems.
I plan to backup the Soundtrack Pro Loops to an external drive, which will free up about 21gb of space. Is there anything else that's safe to do this with (if this process is safe, that is.)? Can I also backup the "Previous systems" folder & delete it from my main drive?
On restart after software update, apple logo is replaced by circle with diagonal line and won't continue.
Info:
iMac, Mac OS X (10.6.7)
I recently check my 150 GB hard drive and noticed that I only have 10 GTB left. While going through my files to check what I don't need or want, I noticed that I have a folder called Previous Systems. Inside this folder are two other folders with dates for names. Each folder has approximately 20 GB for a total of 40 GB. Can I simply toss this folder? It does not seem to do anything. The folder must have been created from a backup some time ago. I don't recall doing that.
View 3 Replies View RelatedI've upgraded to mavericks. Everything works fine except Time Machine. I want to continue using my 'old' time machine backup on an external server. When I try to reconnect I get the following message: The disk image "..." is in use Try ejecting the disk image.
I have disconnected and reconnected to the external server. This had no effect. At first glance it seems I am able to access my old backup clicking "Browse other backup disks". But the I don't get my backed up files. It's stuck at today
I've had the Rev A 64SSD for about 4-6 weeks (brand new from Apple), and last night when it reached low battery with 18 minutes left I plugged in the charger.
A couple of hours later I unplugged it and it still only had 18 minutes remaining. That was bizarre because it was obviously plugged in and switched on (the screen goes brighter once the charger is plugged in).
I tried again this morning and the same thing It only stays on if it's plugged in!
Do I need to return it? Can I go into the Apple store if I bought it online? If it does have to be sent away, do they provide a replacement?
I left my mac unplugged for 3 weeks and now the battery isn't recognized and is not charging. I have tried removing it, but that hasn't worked.
Info:
MacBook
I've been unable to get sound from internal speakers of headphones on MacBookPro. Did updates, restarted several times, it's not muted, I can adjust volume control, settings are set for internal speakers, can't even hear an itunes song
Info:
MacBook Pro, Mac OS X (10.6.8)
I've been reading this site for a while now, first time I'm posting. I recently purchased 8 GB of RAM for my 2010 13" MBP. There are two 4 GB DDR3 PC3-10500 1333mhz sticks. When I install them in the laptop my computer does not get past the apple logo boot screen (the spinning disc freezes). However, I can boot into Windows (boot camp) without issues.
Also, when I pair either of the 4 GB sticks with one of my old 2 GB stock sticks the laptop boots up fine in OS X. The system profiler registers it as 6 GB of 1067 mhz RAM (the stock sticks are 1067 mhz)
My batteries only last 3 to 4 weeks. Is this normal and if so can I use rechargeable batteries. Apple Support had me reset PRAM and NVRAM. Was this a legitimate solution?
Info:
Aperture 3, Mac OS X (10.7.2)
After I delete my message, it goes to the trash. I have changed the preference to go to the new folder and not automatically delete the messages after 30 days, but they are not working. My messages are gone after 2 weeks and not in any folder.
Info:
MacBook Pro, Mac OS X (10.7.3)
does anyone know if it's possible to copy an entire week in iCal and paste it onto the next week? I've tried fiddling around with it a little bit, but to no avail. The reason for my inquiry is because I have my college class schedule on iCal, and I want to be able to have every week just show up, instead of re-typing it every week.
View 2 Replies View RelatedI have just erased all of my architecture honours year et all off my computer.
I have two laptops at the moment as one is faulty. Needed to free up some data from time machine as it was nearly full before back up my computer to transfer to the new one. This is going to sound like madness but i deleted all of the time machine backups, because I also have old backups for a previous laptop and there is only enough room for both. Then to free up even more space i downloaded Back-in-Time to remove some rubbish from the old mac back ups, found a file I had been looking for and tried to restore that to the desktop. HOwever i clicked the wrong button and it started restoring my whole computer. It wiped my desktop and everything. I managed to stop it after only 66 KB were written. I have removed the time capsule. Is there any way to get my stuff back ? I really need it because it has all the work from my honours year, and i have deleted all back ups...
Today I was running iTunes, editing play lists, syncing them to one of 4 iPods registered to this iMac/iTunes version. 6 hours later, iMac still in same configuration, I left the desk and my son began using iMac choosing a different song on iTunes, logged on Firefox and connected his iPod (one of the 4 registered). The iTunes application froze. He called me and after seeing it crashed, I right clicked on the iTunes dock icon and force quit the application. I restarted the iMac and after it rebooted I clicked the iTunes icon and iTunes opened without our music libraries, just as it was when I ran iTunes the first time when the iMac was brand new. The top banner says, "iTunes1".
Info:
iMac (21.5-inch Late 2009), Mac OS X (10.6.8)
Sinces APtril email stooped downloading emailk from my yahoo, hotmail, gmail accounts, it starts but do not dowload anything in hours
Info:
Mac mini, iOS 5.1.1
I'm running a fully-loaded 2011 iMac (still the latest model as of this writing) and it stays up 24x7 (it's a work machine that is constantly compiling and testing software). I listen to music, mainly using Spotify, during the day. Parallels, VPN Tracker, Skype, and Chrome is always on as well.
After 20-30 days, the audio, across the board, starts to get choppy (music, Skype, even system sounds). After a day or so, it eventually gets to where the choppiness is so bad that audio is completely unusable. The only thing that I've found that fixes it is a reboot. Sigh... I've tried closing every application, plugging and unplugging the speakers, and chanting, and nothing but rebooting helps. As far as I can tell, there is no way to "restart" the audio system specifically.
Info:
iMac, Mac OS X (10.6.8)
