MacBook Pro :: Apple Repair Didn't Fix Crashing?
May 30, 2012
I have a w7 dual-booted early 2010 macbook pro, and it has been exhibiting some really strange behavior for a while now. Basically, it crashes randomly. It doesn't give me the bluescreen in either mac or windows when this happens, it simply turns black, locks up, and often makes unpleasant sounds (anything from a clicking like a harddrive to bizzare sounding sound loops if I have been playing music). The weird thing is is that it doesn't seem to have a trigger. It can happen when I'm playing games, when I'm listening to music, or even when I have absolutely nothing running but Microsoft Word. It doesn't seem to have any dependancy on how long I have been using the computer, or even what time of day it is. It started out relatively infrequent--maybe once a month? But now it happens once a day, if not more.
I have still under my applecare agreement, and so I went ahead and sent it in to apple. They only had it for 24 hours before the sent it back with brand new memory... but this (maybe obviously?) didn't the problem at all--it crashed withen an hour of using it. I called apple back, and they said because sometimes it won't crash for many hours, they recommended I send it to an authorized repaire shop. I took it to the shop, and they wouldn't even look at it after I described my problem because, they said, "for problems like these, we never find solutions."
So now I'm stuck with a great laptop that runs BEAUTIFULLY.... except when it crashes. It's even still under applecare, but no one seems willing or capable of fixing it.
Does anyone have an advice? If apple can't find the problem, do I have grounds to ask for them to replace the whole MOBO, or even the whole computer? It's kind of a frustrating situation, because I bought applecare for this exact reason, but it doesn't seem to be doing me any good!
Info:
MacBook
Pro, Mac OS X (10.6.4), dual-booted with w7
View 1 Replies
ADVERTISEMENT
Jun 5, 2014
i installed beta version of mac yosemite and i got two problems:
1. iTunes icon didn't change
2. Spotlight crashes when writing the first word
what should i do?
Info:
MacBook Pro, Mac OS X (10.7.4)
View 1 Replies
View Related
Jun 13, 2012
Having just noticed there is a new range of macbook air ,i am more than slightly annoyed .I bought mine last week and was not informed by the apple store staff of the forthcoming range or i would have waited, i realize its a business but it has spoiled my entry to the mac world !Anything i can do about this to tell Apple how hacked off i am. I spent a lot over £1150 + applecare for a new macbook and ONE WEEK later its superseded.
Info:
MacBook Air
View 2 Replies
View Related
Nov 29, 2008
I am using Leopard version 10.5.5 on a Mac Pro and Mail keeps crashing when trying to sync accounts.
I have two MobileMe accounts that sync with the account, and it always crashes while doing a search for new mail.
It was working fine this morning, I then turned my computer off to go to work, the only difference now is that I started my computer up with my iPhone connected. At first I thought that may have been the problem, so I restarted without it.
Now for the actual question; If I can't resolve it, does anyone think that deleting the Preferences file will fix it.
View 3 Replies
View Related
Apr 2, 2010
I took my late 2007 macbook in because the case was cracked. I read that this was a known issue and they would repair for free.(I had no warranty) also my battery was expanding and bloated, so much that it will no longer fit in my comp.
When I took it in, the tech said that my bottom case was cracked and he said that wasn't part of the known issue. He said it was caused by accidental damage (it was cracked clean through, so much so that it could be physically separated from the comp.(I informed him that the comp had never been dropped or damaged in anyway, he apparently didn't believe me but said he would see what he could do.
Anyway, he said he could fix the top case ( but they would not fix the bottom case)and give me a new battery although he had never seen a battery with the problem that mine had. He said it was probably expanded cells. I agreed to that as something is better than nothing but then, I asked him if the battery expanding could have caused the bottom case to crack since it was cracked near the battery compartment but on the side of the comp. After he tinkered around for a bit with the battery and the cracked part, he said he wasn't sure but he would send it in for repairs and I would not be charged.
First he said he would quote me a repair price and I told him that I had no intentions of paying for anything. After several instances of him running to the back to talk to people, he agreed to send it in. On the repair form it is listed as tier 4 accidental damage and I know that the tier 4 comes with a hefty charge for repair. Anyway, I am out of town and my comp is scheduled to be returned to me today. I dropped it off at the apple store on the 30th, it was received by the repair center on the 1st, repaired today( the second) and shipped back to me today and scheduled to be delivered today as well.
I was trying to find out if they actually repaired the bottom case or not as I will not be home to receive my comp until next week sometime. The repair form also said call if additional repairs are needed to quote a price. I have not received any calls at this number and do not know if they left any messages on my home phone. The repair turnaround seems rather quick and I was just wondering if they actually repaired it or sent in back in the same condition.
Apple support has no details of the actual repair just the time it was received, repaired and sent back to me. Also will they just leave it outside because no one is home to receive it?
View 6 Replies
View Related
Apr 5, 2009
Recently I deleted all of my iMovie Events (Events NOT Projects) Because it was using about 80GB+ of my HDD space. I deleted these from the finder, not from within iMovie.
Now whenever I launch iMovie it will try to load the events, nothing happens, then searches for iPhoto movies, then in the video preview window I see an image saying Source Missing.
View 2 Replies
View Related
Dec 26, 2008
My wife's computer (PowerBook G4) won't load iPhoto. It gets to the "loading photos" screen, then promptly crashes. I have run permission repair but everything was perfect
View 3 Replies
View Related
May 19, 2012
I can't understand why Apple didn't support Snow Leopard for iCloud.There are a lot of us who still have computers that can't run Lion.I have three Macs running at home, but only one will run Lion,but I'm running SL on it, because Lion keeps crashing, locking up, or failing to boot. Now comes along Mountain Lion.I'm not sure I will upgrade to it, due to the problems I've had with Lion.I have an iPad coming in about two weeks and I'm hoping I can use this to access all my iCloud data. Jobs must have been out of the loop on this one.
Info:
MacBookPro Dual 2.8GHz 4GB, Mac OS X (10.7.2), I now have 8GB memory
View 2 Replies
View Related
Jan 13, 2011
I was just wondering if this has happened to anybody,
A couple weeks ago I closed my Macbook Pro because the battery was low and I needed to plug it in. So I plugged it in and opened it back up...Nothing. I pressed the power button and I could hear the SuperDrive move and the hard drive spin, but that's it. No chime, no gray screen, no POST, nothing. So I did some research and found out that the same thing had happened to a LOT of people with my model. So I assumed it was the whole NVIDIA issue.
So I took it into Apple and the Genius right away told me that the NVIDIA chip/card was the culprit but he still needed to test it with their NVIDIA test drive. He comes back and tells me that they were not able to test it because it cannot boot up that far. So he tells me that since they can't tell for sure if it is the NVIDIA, my computer doesn't qualify for the free replacement. And since my AppleCare is 211 days out of warranty, he can't do anything about it. I could have it shipped out and repaired for $360 (which is better than $1000+ in-house). (BTW.. I even had the logic board replaced a couple years ago for a different reason, so the logic board is newer than my MBP)
I understand where they're coming from, but my computer should be covered in the warranty because it has a faulty part on it, NO MATTER WHAT.
View 24 Replies
View Related
Jan 19, 2009
After many MANY issues with My beloved 7 - 8 month Macbook black 2.4ghz, 2gm RAM, 250GB HDD I have decided its time to take it in for a repair
The issues are as follows
1) Cracked Keyboard, right palm rest area where the magnet touches the palmrest area, this has led to:
2) Due to there being the crack, the magnet actually fits neatly into the crack when the lid is closes, this has scratched the right maget and the LCD bezel
3) The LCD has a purple horizontol line going through it, cant see it all when on net where there is a white backround like in Macrumors forum however when watching a film where it is black the purple line is highly visible making film viewing difficult
4) On the left bottom side where the two screws are located there is a "Bulge" as in the plastic housing is loose, this affects the entire left side where the ports are more or less but in between the two screws and to some extent up to the headphone jack you can practically push it in around 2mm, when doing this it makes a really annoying squeaky sound. Due to the bulging, there is a small crack forming under one of the two screws
5) This Baby has major overheating issues, right now Ive just got back from College and had this thing on for about an hour, just with simple Safari Browsing the CPU has temp of 55 degrees celsius and airport card is a whopping 64 degrees celsius, this will easily rise to a temp of around 60 for the CPU and around 68 for the airport card in the next hour again with simple internet browsing such as looking at forums and news
6) The Hinge is very loose, If I pick up my macbook and sort of shake it like thurst it forward the Hinge will come move and I could technically close it like that but cant as it hits hard.
Ive found it really disgusting that paying a small fortune for this laptop (Im a student and this Mac really required some hard work to pay for it) It has this many problems, I was going to give it in earlier but as this is my primary computer I didnt have the time to give it in but now as Exams are over I think it needs a major repair, even an upgrade which Im sure I deserve
So as a newbie to this Apple repair process what happens, Ive booked a genius bar appointment for tomorrow (can change if needed) Do I simply walk up to the genius and tell him my problems, and what to Apple do, do they repair it in store or send it out as Ive read some pretty bad stories about how Apple take care of your product, ive got a small few scratches on the bottom base which are unavoidable and one small hairline one the back but other than that its in tip top condition
View 14 Replies
View Related
Jun 20, 2009
Do the older macbook pro's like the Santa Rosa have liquid damage detection sensors? Or is just in the newer ones?
A year ago I spilled a tiny amount of beer on it and only a few drops got under 2 or 3 keys. I quickly popped them off, dried the area and everything was fine. My gpu failed recently due to the whole Nvidia thing and I had to ship it off to Apple. So I was wondering if they will be able to tell there was a spill and void my apple care warranty even though the failure was not caused by this?
I'm really worried because it was only a few drops and it did not leave any residue...
View 18 Replies
View Related
Jan 16, 2010
I had an issue with the 9600m GT Graphics card a few weeks ago where the graphics card wouldn't display anything when plugged into an external monitor. The apple store checked it out and said the logic board was faulty and that it would need to be replaced under warranty. (Late 2008 15" macbook pro).
When I received the laptop back, they not only replaced the logic board, but they also replaced the SSD with a 250gb 5400rpm hard drive. I called in and, after being upgraded to the top level supervisor, he said that all of the hard drives being replaced were sent to be refurbished or recycled and that my hard drive had a fault in it so they replaced it. He says that they restore it to the apple original condition and originally they sold it with a 250gb hard drive in it so that's what they replaced it with. Their policy is that only if they replace aftermarket ram with apple ram will they return the aftermarket parts back to you. This repair was conducted yesterday, the 15th of January by apple Tech ID #612525.
I don't expect to get my data back, but if anyone has any idea on how I can get my hard drive back, I'd be willing to reward $100. A new Intel SSD X25-M G2 would be around 250 so I wouldn't want to do that.
I've been on the phone all day with the apple support so I am very frustrated right now.
View 24 Replies
View Related
Jan 19, 2010
So, I screwed up a couple months ago and stuck my MBP in my backpack's padded laptop compartment within a SECOND case, only to pull it out at my destination and immediately notice this:
The way out of line upper case was like that before, but the bent optical slot was new. I guess I had too much in my bag, even though it was all clothing and, again, the laptop was inside TWO cases. Anyways, for about a month I got by getting discs in and out only when I really needed to, with various techniques to get the gap open just enough to let it slip out. More recently I opened the computer up to see what I could do. I removed the optical drive, but absolutely could not find a way to bend the aluminum back into shape. I thought it would be easy enough with some care, but there's a piece of steel, probably to support that very part of the case, glued to the case there - and it won't budge.
The situation right now is that I have a disc in the drive that I can't get out (it's gone past the point of tricking it into just barely making it), which would be okay except for a few points: (1) I can't use optical media any more, and while I don't usually do a lot of that, I do need to once or twice a month minimum. (2) The computer has to spin up the optical drive every few minutes while moving around the operating system, which takes a few annoying and unnecessary seconds. (3) I'll never be able to sell this machine in a year or so for what it's worth without this damage.
I've done about all the communication I can with Apple, including trying the sjobs@apple(..) route, which has worked in the past for other issues. I am covered by Apple Care, I'm about 6 months into the two years, the laptop is about 18 months old. I was told at the Genius Bar twice that it would not be covered, but I forgot both times to get an approximate cost, but I'm thinking expensive.
So I'm looking for a few tips...How much is the repair cost typically for a bottom case?
Where is the best place to find either a new bottom case (i.e. not used), or a used one that is in good cosmetic condition (i.e. not scratched and dented)?
If I do choose to do the repair myself (likely the plan if Apple is going to charge over $400), it seems like a very extensive and somewhat risky job. I know there are iFixIt guides to get me through it, but I have had big problems in the past with messing up screws (guess I just need a better set of small screwdrivers). I also can't seem to get a decent Torx T6/4 that can handle some of the more serious case screws - I've twisted the head right off one and malformed another pretty badly. Is doing the repair myself realistic? How would you rate the risk, and any suggestions for a kit that will let me do the job as best as possible?
View 12 Replies
View Related
May 3, 2010
If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
View 2 Replies
View Related
Feb 24, 2012
So my MBP was really making horrible clicking noise and I figured out that my start up Lion OSX disk partition is corrupted. I have three partitions. One for Lion OS X, another for Documents and another for Movies and Downloads. When I run disk utility and verify other two partitions(documents and movies/downloads), they appear to be okay but when I do the same with Lion OS X then it says:
The volume Lion OS X was found corrupt and needs to be repaired.Error: This disk needs to be repaired....then use Disk Utility to repair this disk. Is my hard drive gonna die soon? Or will it be okay if I just format my 500gb hard drive completely and install the fresh copy of Lion OS X again? I don't have a recovery disc or what so ever provided by Apple anymore. I have a DMG installation file of Lion OS X and a USB flash drive(4 GB approx). How can I repair the disk partition without the recovery start up disc?
Info:
MacBook Pro, Mac OS X (10.7.2), 2009 17 inches
View 11 Replies
View Related
May 26, 2009
I've been trying to install and use BootCamp from Apple, so I can use Visual Basic for my classes. Obviously, I need Windows for this. Anyway, i downloaded BootCamp, installed it, and then Windows XP. After this I was told to insert my OSX disc to get the drivers. Well nothing happened at all. I suppose because this install of Leopard didn't include BC, it was a seperate download.I then read that BC Assistant should give me the option to burn a drivers disc. I looked at the provided screenshots, and right where the button should have been, there was nothing.
View 6 Replies
View Related
Mar 27, 2009
Not sure if this is the right topic area but :
I bought an iMac on March 9th.
Last Saturday (March 21st) it had a major system failure, would not boot and had vertical line across the screen, and I took it to the Apple store. They said it was either a HD, LED, or video card problem. The "genius" said I should have it back in 3-5 days.
So today is either day 5 (business days) or day 7 (calendar days) I called them yesterday and they said it was the video controller and no ETA on when it will be ready but they will call me when it is ready.
My question is : Is it me or is this a little ridiculous customer service for a 13 day old iMac? Would I be a little out of line going to the store and either demanding a "new" iMac or my iMac today ? A broken video card should take about a day or two to get back to the customer in my opinion...
View 8 Replies
View Related
Apr 3, 2012
I bought a mid 2010 imac 27 inches beginning of 2011 and the screen already have some greyish color,it takes 300yrs to boot.Apple won't take some of the responsibilities n give a new imac or repair my imac,THEY SAY IS TOO EXPENSIVE TO REPAIR...
Info:
iMac, Mac OS X (10.7.3), 27 inches
View 4 Replies
View Related
Apr 11, 2012
I have a 27" iMac that I recently took to the Apple Store to have the LCD replaced. When I got my machine back and started it up, the fans kicked on full speed and will not stop...this didn't happen prior to me taking it to repair...it ran nearly silent.My firmware and so forth is all up to date.... I downloaded SMC Fan Control to see what was going on... my computer is operating at 97 degrees farenheit. but my CPU fan is spinning at 4035 rpm. That's crazy over the top. Optical drive fan (with no disk in it) is spinning at 3736rpm...and my HD fan is at 1098rpm (which is probably about right.
Info:
iMac, Mac OS X (10.7.3), 27" i5 2.66 Ghz, 8 gb RAM
View 7 Replies
View Related
Oct 9, 2009
My MBP recently had a bunch of problems with the logic board and speakers. I brought it into the Apple Store (on Monday) and they gave me the option of them sending it into a repair center, or them repairing it locally in store. I requested that they sent out just because I was curious to see how long it would take. To my surprise, my MBP arrived, fixed and as good as new on my doorstep today. That's amazingly fast for sending it out to a offsite repair center. The repair center is in Philadelphia. I live in Maine. You do the math. When I've had things repaired locally in the Apple Store it's taken weeks to repair instead of days because they need to order the parts.
Anyways, the point of this thread was to suggest to people that they choose the offsite repair option. It's amazingly fast, and it saved me a trip to the Apple Store (they shipped my MBP directly to my house).
View 2 Replies
View Related
Dec 21, 2007
First the question, then the story:
Does anyone suspect that a dead hard drive in a 20" iMac G5 could somehow be related to the component failure described in the iMac G5 Repair Extension Program offered by Apple?
Although the article does not list hard drive failure as one of the symptoms caused by this component failure, I am still concerned that it could possibly be related, based on the fact that it was purchased during the date range specified, and the serial number falls within the range specified.
So here's the story: A short while back, the iMac suddenly stopped booting. It only got as far as a gray screen with a small folder image in the center, alternating between a question (?) mark and the Mac Finder face. After asking around and checking a few forums, the ultimate consensus was that it was unable to detect the hard drive. So I took it to a Genius Bar; the fellow who was helping me tested the startup, then took out the hard drive and put it in an enclosure to test it, and concluded that the hard drive is dead. He pointed out that, even in the enclosure, it had no power at all; the only solution would be to buy a new hard drive.
I did some more online searching after coming home, and found quite a few forums discussing the above warranty extension, several of which cited the logic board as the problem component referenced in the article from Apple, and that there were bad caps in these models that were overheating. Sadly, I don't really know what any of that means... But should I be hesitant to simply replace the hard drive, for fear that the same thing could happen again? And does the fact that the article references power issues, combined with the fact that the Mac Genius told me that there was no power in the hard drive, mean that it could perhaps be related? Do I have a case to try and pursue the extension repair?
View 3 Replies
View Related
Jun 8, 2009
So this is weird. the USA apple store website is crashing safari 4 on my imac running 10.5.7. I did the update today from safari beta 4. I reset safari and emptied the cache with no luck. when it tries to load the site things freeze up for a few seconds then the app tanks
View 1 Replies
View Related
Feb 16, 2012
Safari is giving me the "wheel of death" a lot lately. Also crashes and will not let me send a report to Apple.
View 2 Replies
View Related
Feb 22, 2012
I just purchased my MacBook Pro, yesterday, and it isn't loaded with iLife '11 :X I've checked my purchased apps and still cannot find anything there.
Info:MacBookPro, Mac OS X (10.7.3)
View 5 Replies
View Related
Mar 17, 2012
I got a new Macbook Pro and I didn't recieve any discs and someone I know has an older Macbook Pro and got discs with theirs so I was wondering what happened to those discs and why I didn't get any.
Info:
MacBookPro
View 4 Replies
View Related
Mar 14, 2012
We updated Migration assistant on the macbook... We activated the Migration assistant on the new and old computer..
the new one is a macbook pro...it ran all day, and then said it had completed the migration. But we can't find the files, or nothing really got transfered..
Info:
MacBook PRo, Mac OS X (10.5.8), NA
View 1 Replies
View Related
Apr 3, 2012
Sent my MacBook Pro in for repair and when I used time machine to transfer my files. It only transferred my documents. Help I would really really like my music and photos ba
View 5 Replies
View Related
Jun 10, 2012
didn't find delete key in keyboard
Info:
MacBook Air, Mac OS X (10.7.4)
View 2 Replies
View Related
Feb 13, 2009
I bought a WD 320 Gig 5400 RPM hard drive for my new White NVIDIA MacBook. I stuck it in an external casing, copied everything to it with the "restore" feature, and swapped out the hard drives. I rebooted the computer with the new hard drive, and it didn't work. I did some hard drive swapping last year on my old MacBook and everything was a breeze. I don't know what I did wrong this time.
View 6 Replies
View Related
Jul 24, 2010
3 days back bought a MacBookPro 2.66ghz i7, 8gb ram, 128SSD. It came with Snow leapord 10.6.3.
I installed Bootcamp > Windows XP 32bit> inserted OS dvd to install Bootcamp drivers Version 3.1 (Build 2232). Now the problem starts.
While installing the drivers, the installer stops at "Installing Audio drivers" and didn't proceed. So, i copied the Bootcamp drivers to local hdd and tried installing again. This time the installer stops at "Installing Apple Keyboard". I tried three times.
View 14 Replies
View Related
