MacBook :: Apple Refuses To Replace Swollen Battery?

Sep 4, 2009

My mom noticed the other day that the battery on her MacBook (purchased May 2008) was swollen (pics below). Due to this, the battery will no longer lock in place. The trackpad button will also no longer click, as the battery is pushing it up from the inside.

The one year warranty expired 4 months ago, but I was fairly certain that Apple replaced/fixed things that were widespread issues (I know, I know, I told my dad to buy the AppleCare but he never did). Swollen batteries in MacBooks were recently recalled, but apparently this MacBook was not one of the ones recalled.

The folks at Apple told me that it was an old battery issue, meaning the battery was at the end of its life. Normal. That it was simply time to buy a new battery. Now, I don't know much about laptop batteries, but I know for a fact that the swelling isn't due to a dying battery. My mom keeps the laptop plugged into an external monitor nearly all the time, and rarely takes it anywhere. The battery has had 31 total load cycles, standing at 98% of original capacity.

They refused to replace it because the computer is out of warranty.

They recommended buying a new battery before it swells more and causes any more damage. I expressed my concern over the possibility that the battery might explode (an issue common with other swollen batteries). I was told "it is a possibility".

Here's my question. If products produced between months C-D warrant a recall due to a certain issue, and a product produced in month E has the exact same issue, shouldn't it be replaced as well?

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I've got a Macbook Unibody which is still covered under AppleCare, and I discovered that the battery has swollen and became slightly bigger, enough for the battery cover not to close properly. The battery has only 200 cycles and is still on 84% capacity, and I have AppleCare until November 2011, so I thought it was a battery defect and took it to my local Apple reseller. (no Apple stores here yet )

So, after two days I was told that they had checked my Macbook and found the cause for the battery to swell up: there was a lot of dust on what seems the output of the processor disippator (a place I wouldn't be able to reach myself to clean, as I would have to disassemble it), and that dust caused the processor to become hotter (even though I hadn't noticed it) and that too much heat caused the battery to swell up.

But the funny thing is: Apple won't authorize the battery replacement, because they say it is not a battery defect, as it was caused by the processor heating because of the dust that got there by "normal usage" and I couldn't clean by myself. They told me I should have got there by the time I noticed my laptop becoming hotter than before so they could have cleaned it, but now it was just too late.

So I was left with the laptop and the swollen battery again, after I refused for them to charge me for the battery a little bit more than the price that I could get it from the online Apple Store.

any experience with swollen after normal usage batteries? Will the battery swell up more if I keep using it? Do you have any idea on how to convince Apple to give me a new battery? (after all, batteries aren't supposed to swell up, aren't they?)

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I took some video and pictures with my iPhone 4 and emailed it to the woman who helped me earlier this year when the SuperDrive firmware update killed my DVD writer. Hopefully they'll do something about it. Battery is too young with too little use to be swelling like that.

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I understand lithium batteries can explode and burn at some point.

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