MacBook :: Swollen Battery, Still In Applecare, That Apple Won't Replace
Aug 24, 2010
I've got a Macbook Unibody which is still covered under AppleCare, and I discovered that the battery has swollen and became slightly bigger, enough for the battery cover not to close properly. The battery has only 200 cycles and is still on 84% capacity, and I have AppleCare until November 2011, so I thought it was a battery defect and took it to my local Apple reseller. (no Apple stores here yet )
So, after two days I was told that they had checked my Macbook and found the cause for the battery to swell up: there was a lot of dust on what seems the output of the processor disippator (a place I wouldn't be able to reach myself to clean, as I would have to disassemble it), and that dust caused the processor to become hotter (even though I hadn't noticed it) and that too much heat caused the battery to swell up.
But the funny thing is: Apple won't authorize the battery replacement, because they say it is not a battery defect, as it was caused by the processor heating because of the dust that got there by "normal usage" and I couldn't clean by myself. They told me I should have got there by the time I noticed my laptop becoming hotter than before so they could have cleaned it, but now it was just too late.
So I was left with the laptop and the swollen battery again, after I refused for them to charge me for the battery a little bit more than the price that I could get it from the online Apple Store.
any experience with swollen after normal usage batteries? Will the battery swell up more if I keep using it? Do you have any idea on how to convince Apple to give me a new battery? (after all, batteries aren't supposed to swell up, aren't they?)
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Sep 4, 2009
My mom noticed the other day that the battery on her MacBook (purchased May 2008) was swollen (pics below). Due to this, the battery will no longer lock in place. The trackpad button will also no longer click, as the battery is pushing it up from the inside.
The one year warranty expired 4 months ago, but I was fairly certain that Apple replaced/fixed things that were widespread issues (I know, I know, I told my dad to buy the AppleCare but he never did). Swollen batteries in MacBooks were recently recalled, but apparently this MacBook was not one of the ones recalled.
The folks at Apple told me that it was an old battery issue, meaning the battery was at the end of its life. Normal. That it was simply time to buy a new battery. Now, I don't know much about laptop batteries, but I know for a fact that the swelling isn't due to a dying battery. My mom keeps the laptop plugged into an external monitor nearly all the time, and rarely takes it anywhere. The battery has had 31 total load cycles, standing at 98% of original capacity.
They refused to replace it because the computer is out of warranty.
They recommended buying a new battery before it swells more and causes any more damage. I expressed my concern over the possibility that the battery might explode (an issue common with other swollen batteries). I was told "it is a possibility".
Here's my question. If products produced between months C-D warrant a recall due to a certain issue, and a product produced in month E has the exact same issue, shouldn't it be replaced as well?
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Aug 20, 2010
i have a 13 inch white macbook.battery is swollen. so swollen it just falls out if its not sitting.took it to apple and im past warranty and dont have apple care so i have to pay.
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Aug 25, 2010
Has anyone had any luck getting Apple to replace out of warranty batteries that are swelling?
I have a 2008 aluminum MacBook. Battery only has 170 cycles. Health is 96%. I noticed recently that, when using the system, it'd die at 8%. Just shut off. No warning or anything. I did an SMC reset, PRAM reset. Reinstalled Snow Leopard. Nothing changed. Didn't think much of it. Grabbed my system today and noticed the bottom casing was all uneven. I flipped the switch and took the one piece of the case off and noticed the battery was higher than it should be. Took it out and set it on the table and, sure enough, it wobbles all over the place.
I took some video and pictures with my iPhone 4 and emailed it to the woman who helped me earlier this year when the SuperDrive firmware update killed my DVD writer. Hopefully they'll do something about it. Battery is too young with too little use to be swelling like that.
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Nov 23, 2009
Several posts mention Apple's refusal to repair swollen batteries.I'm still so surprised they do not consider replacing a part which is clearly not without risk.
Our research lab has 8 MBP's; 3 of them had swollen batteries after little more then 1 year. Each time, the battery kept on swelling after it was taken out. Two times, Applecare replaced the battery, but only after long chats where they had to be convinced that it didn't look normal.
Now, Apple refuses to replace the battery because it is out of warranty (16 months old - 334 cycles). This time I do not have Applecare but a 3 year contract with the shop. Apples tells me to go the shop (their only officiea repair center in the region).
The shop is not able to obtain a battery from Apple either, although the shop says it is clearly a manufactuing issue.
I understand lithium batteries can explode and burn at some point.
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Nov 28, 2009
Got a Macbook. Had it since feb. 2007.
Battery has swollen a little over the last month-ish.
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Apr 5, 2012
My Mac Air is only 1.5yrs old and this morning it wouldn't power up even being plugged in..How long is the battery life on these normally?
Info:
MacBook Air (11-inch Late 2010)
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Aug 30, 2009
I for one had a swollen battery that looked like it was going to explode. Of course, it was no longer under Apple warranty.
I'm wondering what will happen if one of these new integrated batteries decide to swell up and there's no place for them to swell to???
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Mar 9, 2010
I pretty much use my Macbook in desktop mode (closed lid) since I bought it. Few days ago, I needed to do a SMC reset and the lid didn't go back on properly, it had a slight squishy feel O.O - but after a while I noticed the battery was rocking on the table. Seems like the battery has swollen up.
It might be a defective battery but I think it might be heat issues. With the lid open, it runs a lot cooler, almost a 10 degrees difference. Does any one have a similar problem?Oh, tried to get it replaced by Apple but because its more than a year they want me to buy a new battery
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Feb 16, 2012
I am looking to replace my original HHD in my laptop with a new SSD.But i want to know if this will viod my warranty?
Info:
Macbook Pro 2.4GHz, Mac OS X (10.6.5)
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Dec 2, 2007
A few weeks ago I've noticed a strange battery / power behaviour: my MBP began to shut off when almost reaching the end of the battery limit, and all the times these shutoffs happened without any notice / warning etc. I was loosing all the work, the machine has not been put in sleep etc., it just shut off with all the consequences. I was thinking about some bugs with power management in Leopard. After a few days, my MPB began to shutoff even sooner, in less than one hour, than in a half an hour...
Today I've noticed, that the battery aluminium closure has been bent, the battery is deformed -- and swelled. The swelling process has not gone too far, that's the reason I haven't noticed it sooner (and the bottom of the MBP is always covered by iLap), but the deformation is obvious.
I guess, the power shutoffs were due to temperature swelling of the battery. While cool, it fitted in its place as it should be. After warming up, the battery swelled out, getting out its position and contacts.
OK, I've found the reason of the problem, what can I do now? Can the swollen battery be replaced by Apple without charge? My series number has not been recalled previously, so I don't know what to think.
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Apr 5, 2009
I have had multiple Apple laptops in the past and never gotten (nor seen the need for) AppleCare. Both Pismo, CS1400 and MBP first gen. My experience is that any weak point will show up during the first year and I have sent in at least one to Apple and they have fixed it under original warranty during first year, no problem.
Since battery seems to be the weak link I was planning on getting AppleCare for my new MBA. However if that is not the covered by AppleCare then I am looking for some pointers/reason why I should even consider AppleCare for my MBA.
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Sep 29, 2010
I have a base level 1st Gen Unibody 15" Macbook Pro. It has the removable battery and I bought it refurbished online because it was way cheaper. I do have Applecare. A few weeks ago it began randomly turning off. Like I will be doing stuff, have plenty of battery left according to both the software meter and the green lights on the side, then it will click, the screen will turn black and I won't be able to turn it back on.
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Jul 4, 2012
I have problems with the battery of my macbook mid 2009 and would like to know if I can replace it by warranty since I bought the applecare, I am currently in Venezuela and here I was told at the authorized service center when they opened the case in apple technicians indicated that they change does not apply because it has 360 cycles and apple and just change up when they have 200 cycles and Latin America also does not apply to the warranty, and the warranty is almost expired I have until July 16,
Info:
MacBook
Pro, Mac OS X (10.7.4)
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Jul 5, 2012
- Is applecare cover battery or damage body on macbookpro 15"
- Is applecare for iPhone available for Thailand because i can't see applecare for iPhone on online store for Thailand.
Info:
applecare, I live in Thailand
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Nov 16, 2010
If I buy a MacBook Pro from Microcenter or somewhere else, can I go to an Apple store and buy AppleCare and use it for the MacBook?
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Apr 10, 2010
I'm looking to get applecare on my 13" MBP.
It's so much cheaper to get it on ebay. Is this a good way to go? Or should I go through Apple? thoughts?
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Jun 11, 2012
Can you get AppleCare on a refurbed MacBook Pro bought through Apple?
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Jul 11, 2009
My two year old macbook pro battery life is getting shorter after recharging. I only get about 40 minutes on a full charge when it used to be 3 hrs. Is it time to replace the battery?
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Apr 2, 2012
the battery of my Macbook White is not ok. It is showing a cross in its icon sometimes and i would like to know how can i get it replaced for a new original one and how much would it cost.
Info:
MacBook 2.26 GHz, 2Gb,
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May 17, 2009
I routinely put my Macbook to sleep with a full-charge at night, then unplug it (the power cord doesn't reach where I keep my computer at night). When I wake it up, it generally has 93% of a charge left. This has never happened and I am wondering if it is time to replace the battery.
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Mar 8, 2012
My Macbook Pro does,nt seem to have any life in the battery does it need a new one
Info:
MacBook Pro, Mac OS X (10.6)
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Apr 4, 2012
Can I replace my bulging bettery for macbook? I bought late 2006 model.
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Oct 4, 2010
I have noticed that over the past few weeks, my battery continues to fluctuate between 43% health (Replace Soon) and 95% health (Normal).The weird part is that, when the battery is listed as 95% health, it functions normally (2 hours of charge). However, when the battery is listed as 43% health, it lasts significantly less even when doing the same light web browsing.
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Mar 15, 2012
After how many charging cycles do I need to replace the battery?
Info:
PowerBook G4 (15-inch 1.67/1.5 GHz), Mac OS X (10.7.3)
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Apr 9, 2012
Does Apple provide replacement batteries for out of warranty early 2008 Macbooks? Just wondering as my old MacBook is giving a "replace soon" or similar message under the battery status also would it be worth the cost to replace it considering its age?
Info:
MacBook, Mac OS X (10.7.3), White plastic early 2008 model
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May 22, 2012
I have my Macbook late-2006 and suddenly the battery do not charge at cycle 103. I tried to talk to guys at Apple Store but the only thing they can do is to sell me a new battery. In fact, the battery was in recall before 2009 but I was not be able to send it back at that time. If the battery die only at cycle 103, is this normal?
Info:
MacBook, Mac OS X (10.7.4)
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Mar 12, 2012
I am just curious if I can actually remove and replace the battery of my macbook white mid 2010 model with a special screw driver?
Info:
MacBook (13-inch Mid 2010), Mac OS X (10.7.3), Serial number: IQ0351EYF5W
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Oct 8, 2010
How and where do you get Apple Computers repaired after Applecare has run out, and what sort of costs would be involved. Only asking because I have equipment that it has run out on and the wife wants the box/boxes gotten rid off....
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Jun 6, 2012
so the question is : will buying a new charger fix the problem? or do i have to change the battery. this happened after i stopped using it for about one month when i went overseas and didnt touch it.
Info:
MacBook
Pro, Mac OS X (10.6.8)
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