MacBook :: Swollen Battery, Still In Applecare, That Apple Won't Replace

Aug 24, 2010

I've got a Macbook Unibody which is still covered under AppleCare, and I discovered that the battery has swollen and became slightly bigger, enough for the battery cover not to close properly. The battery has only 200 cycles and is still on 84% capacity, and I have AppleCare until November 2011, so I thought it was a battery defect and took it to my local Apple reseller. (no Apple stores here yet )

So, after two days I was told that they had checked my Macbook and found the cause for the battery to swell up: there was a lot of dust on what seems the output of the processor disippator (a place I wouldn't be able to reach myself to clean, as I would have to disassemble it), and that dust caused the processor to become hotter (even though I hadn't noticed it) and that too much heat caused the battery to swell up.

But the funny thing is: Apple won't authorize the battery replacement, because they say it is not a battery defect, as it was caused by the processor heating because of the dust that got there by "normal usage" and I couldn't clean by myself. They told me I should have got there by the time I noticed my laptop becoming hotter than before so they could have cleaned it, but now it was just too late.

So I was left with the laptop and the swollen battery again, after I refused for them to charge me for the battery a little bit more than the price that I could get it from the online Apple Store.

any experience with swollen after normal usage batteries? Will the battery swell up more if I keep using it? Do you have any idea on how to convince Apple to give me a new battery? (after all, batteries aren't supposed to swell up, aren't they?)

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MacBook :: Apple Refuses To Replace Swollen Battery?

Sep 4, 2009

My mom noticed the other day that the battery on her MacBook (purchased May 2008) was swollen (pics below). Due to this, the battery will no longer lock in place. The trackpad button will also no longer click, as the battery is pushing it up from the inside.

The one year warranty expired 4 months ago, but I was fairly certain that Apple replaced/fixed things that were widespread issues (I know, I know, I told my dad to buy the AppleCare but he never did). Swollen batteries in MacBooks were recently recalled, but apparently this MacBook was not one of the ones recalled.

The folks at Apple told me that it was an old battery issue, meaning the battery was at the end of its life. Normal. That it was simply time to buy a new battery. Now, I don't know much about laptop batteries, but I know for a fact that the swelling isn't due to a dying battery. My mom keeps the laptop plugged into an external monitor nearly all the time, and rarely takes it anywhere. The battery has had 31 total load cycles, standing at 98% of original capacity.

They refused to replace it because the computer is out of warranty.

They recommended buying a new battery before it swells more and causes any more damage. I expressed my concern over the possibility that the battery might explode (an issue common with other swollen batteries). I was told "it is a possibility".

Here's my question. If products produced between months C-D warrant a recall due to a certain issue, and a product produced in month E has the exact same issue, shouldn't it be replaced as well?

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MacBook :: Swollen Battery - Wants To Replace

Aug 20, 2010

i have a 13 inch white macbook.battery is swollen. so swollen it just falls out if its not sitting.took it to apple and im past warranty and dont have apple care so i have to pay.

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Aug 25, 2010

Has anyone had any luck getting Apple to replace out of warranty batteries that are swelling?

I have a 2008 aluminum MacBook. Battery only has 170 cycles. Health is 96%. I noticed recently that, when using the system, it'd die at 8%. Just shut off. No warning or anything. I did an SMC reset, PRAM reset. Reinstalled Snow Leopard. Nothing changed. Didn't think much of it. Grabbed my system today and noticed the bottom casing was all uneven. I flipped the switch and took the one piece of the case off and noticed the battery was higher than it should be. Took it out and set it on the table and, sure enough, it wobbles all over the place.

I took some video and pictures with my iPhone 4 and emailed it to the woman who helped me earlier this year when the SuperDrive firmware update killed my DVD writer. Hopefully they'll do something about it. Battery is too young with too little use to be swelling like that.

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MacBook Pro :: No Replacement For Swollen Battery

Nov 23, 2009

Several posts mention Apple's refusal to repair swollen batteries.I'm still so surprised they do not consider replacing a part which is clearly not without risk.

Our research lab has 8 MBP's; 3 of them had swollen batteries after little more then 1 year. Each time, the battery kept on swelling after it was taken out. Two times, Applecare replaced the battery, but only after long chats where they had to be convinced that it didn't look normal.

Now, Apple refuses to replace the battery because it is out of warranty (16 months old - 334 cycles). This time I do not have Applecare but a 3 year contract with the shop. Apples tells me to go the shop (their only officiea repair center in the region).
The shop is not able to obtain a battery from Apple either, although the shop says it is clearly a manufactuing issue.

I understand lithium batteries can explode and burn at some point.

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I for one had a swollen battery that looked like it was going to explode. Of course, it was no longer under Apple warranty.

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MacBook :: Defective Battery Was Swollen Due To Heat?

Mar 9, 2010

I pretty much use my Macbook in desktop mode (closed lid) since I bought it. Few days ago, I needed to do a SMC reset and the lid didn't go back on properly, it had a slight squishy feel O.O - but after a while I noticed the battery was rocking on the table. Seems like the battery has swollen up.

It might be a defective battery but I think it might be heat issues. With the lid open, it runs a lot cooler, almost a 10 degrees difference. Does any one have a similar problem?Oh, tried to get it replaced by Apple but because its more than a year they want me to buy a new battery

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MacBook Pro :: Swollen And Bent Out Battery In MacBook Pro?

Dec 2, 2007

A few weeks ago I've noticed a strange battery / power behaviour: my MBP began to shut off when almost reaching the end of the battery limit, and all the times these shutoffs happened without any notice / warning etc. I was loosing all the work, the machine has not been put in sleep etc., it just shut off with all the consequences. I was thinking about some bugs with power management in Leopard. After a few days, my MPB began to shutoff even sooner, in less than one hour, than in a half an hour...

Today I've noticed, that the battery aluminium closure has been bent, the battery is deformed -- and swelled. The swelling process has not gone too far, that's the reason I haven't noticed it sooner (and the bottom of the MBP is always covered by iLap), but the deformation is obvious.

I guess, the power shutoffs were due to temperature swelling of the battery. While cool, it fitted in its place as it should be. After warming up, the battery swelled out, getting out its position and contacts.

OK, I've found the reason of the problem, what can I do now? Can the swollen battery be replaced by Apple without charge? My series number has not been recalled previously, so I don't know what to think.

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I have had multiple Apple laptops in the past and never gotten (nor seen the need for) AppleCare. Both Pismo, CS1400 and MBP first gen. My experience is that any weak point will show up during the first year and I have sent in at least one to Apple and they have fixed it under original warranty during first year, no problem.
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