Intel Mac :: How To Diagnose System Crash
Apr 4, 2012
My son has a 2010 iMac and it crashes about once a week. I've serviced it with Disk Warrior twice. The first time it found a problem with the Volume map, but the second time nothing. How to read the Console crash report? As this is a total crash, I can't find any reports under the various application tabs that fit the dates in question.
Info:
Mac Pro Intel 2.66, Mac OS X (10.6.7)
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Aug 9, 2007
I just bought a new iMac on Aug. 7. When I enter System Preferences and they Display/Screensaver the program opens and then immediately crashes. The Display/Screensaver opened the first time I tried. I selected a picture for my background. Ever since then all it will do is crash when I try to open.
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May 2, 2012
Ever since I downloaded OSX 10.7.3 Build 11D50b, I have had problems with the system failing to wake up when it has been asleep for a couple hours or more, also it tends to crash now.Â
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.3)
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Aug 22, 2005
I have a friend who's mac has corrupted files and no longer boots. What is the best way to recover any data or backup the drive and run a install?
Or is it possible to save his current install? I'm not sure if you could just recover using his installation disk.
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Apr 27, 2009
im running OSX Leopard on my Macbook Pro and I have a mobile hard-drive attached. My bittorrent client, Azureus, is likely accessing one of the three partitions on the external drive when, for some reason, my system hangs. After a while i I just hold down the power button to force a restart.
After it starts up everything works fine, except that the partition that was in use wont mount, although the other two will without problem.
All the partitions show up in disk utility. If i try to mount the troublesome partition from within disk utility, I get a dialogue box saying the mount failed and I should try first aid. When I try to repair it with "Verify disk", it tells me that the volume "appears to be ok".
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Sep 1, 2009
I have just loaded the new operating system snow leapord on my Imac and now am having MAJOR problems with my Quickbooks 2009 for mac. Is anyone experiencing a high frequency of Quickbooks quitting during operations and getting a crash failure?
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Sep 30, 2009
I want to restore and recover OSX & Logic 8 and the software i use with it (Apogee Maestro,UAD Quad & Waves plug-ins) to a new boot disk. I have both a back up of the main OS drive on a drive with Time Machine and a disk copy of the main drive (on another) as i had it before the boot disk crashed. My question is which is the best option to take when restoring the OS etc? As I have heard that there is a couple of bugs and issues when restoring via Time Machine. Is restoring via the disk copy a simple procedure? Or, should i reinstall everything completely from scratch and copy back the receipts and authorizations perhaps? Can you point me towards the best link/method to get my setup back on track? i'm using an apogee symphony pci card
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Jun 2, 2010
I have a macbook here that is stuck in a restart loop. It boots until it gets to the blue screen and flickers and goes back to a post screen and keeps retrying. It also displays a message that a crash log was written to file xxxxxxx.I can boot into single user mode and found the folder containing the crash log, how do I view that file in single user mode? If I can't read it in single user mode how can I read it, transfer it onto usb and view on my imac?
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Jun 30, 2010
My year old MBP is at the stage where it starts to slow down [most of the time in Safari/Firefox], the beachball appears [and doesn't go away], and then I have to forcefully restart the computer (no other apps will work after this). Only things I do/downloaded for my MBP are internet, MS office, Skype, and the apps that came with the MBP. So if Flash is causing the problems, what can I do? Reinstall it? I've never seen two browsers crash consistently, I would imagine it has to be Flash. Thoughts [as to what it could be if it isn't Flash]?
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Aug 2, 2010
I have a MacBook Pro 17 inches (early 2009) with 2.8 GHz C2D and 4GB RAM on it. My OS is 10.6.4 and have all the latest updates installed. I have used this computer for 10 months and now it becomes so slow. I did all the stuffs that may help to speed it up (repair disk permission, repair disk, uninstall unnecessary software, only one user account, get rid of startup items), but none of them seems to work. I even went to the genius bar, but the genius there said there is nothing they can do. They suggested me to upgrade the memory to 8 gig. It will cost me at least 300 bucks to do that!
Don't want to invest that much on a old MacBook Pro. But the thing is, I have a lot of friends using MacBook that has only 1 or 2 gig memory but their computers are still way faster than mine. They can open a lot of programs at the same time but I cannot. If I do, the computer gonna be really sluggish, and sometimes crash. I also don't think it is the problem of the free space on my hard drive since I have a 500GB hard drive and 80GB free space on it. I have already tried to reinstall the system and restore it using time machine backup.
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Jun 23, 2012
my new MBA crashed two times without any particular software running. Here's below my configuration : MacBook Air 13-inch, Mid 2012Processor 2 GHz Intel Core i7Memory 8 GB 1600 MHz DDR3Graphics Intel HD Graphics 4000 512 MBSoftware Mac OS X Lion 10.7.4 (11E2705)  FIRST CRASH (i was just browsing something with Chrome)Â
Fri Jun 22 11:37:42 2012
panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8169a7b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x000000000000008c, CR3: 0x000000016f34a030, CR4: 0x00000000001606e0
RAX: 0x000000000000007c, RBX: 0xffffff80d15cb000, RCX: 0x00000000ffffffff, RDX: 0xffffff801140a770
RSP: 0xffffff8102e43d70, RBP: 0xffffff8102e43d90, RSI: 0x0000000000000188, RDI: 0x0000000000000001
[code].....
Info:
MacBook Air (13-inch, Mid 2012), Mac OS X (10.7.4), brand new MBA, no migrations done
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Jun 22, 2014
Following a system freeze-up (happened while browsing with Safari) with Aperture 3.5.1 open and a forced shut-down, my Aperture library got messed up. Aperture suggested to rebuild the database and I did. After two or three rebuilds (all by Aperture's advice), there's no visible previews/photos in the library. The library listing is right, with all folders, projects and so on in place. But no visible photos. Only empty frames. When I click on a project or folder, my Qnap NAS drive (I have the complete Aperture library on it) sounds and behaves as if it searches and finds the photos, but Aperture shows nothing. It's as if the previews have gone missing. My library, when asked to show the content in the folder from finder, seems complete.
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Jul 17, 2008
So my friend and I played a trick on an intern here at work who just got a new MBP. We swapped his background out for a vista one - real simple, right.
Well, he got back and had a good chuckle about it UNTIL - the system preferences panel crashed after he tried to switch it back.
So here is the only symptom:
Open system preferences
Click "backgrounds and screensaver"
window opens, looks ok
window closes and error screen pops up saying "system preferences unexpectedly closed"
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Mar 23, 2012
Some apps consistently crash on system restore
Info:
MacBook, Mac OS X (10.6.8)
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Jun 3, 2012
Macbook pro recusing my password on the login screen after a system crash. I use filevault2 and efi with password too. None of the passwords are being accepted and the recovery key text field don't let me put numbers.
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.7.4)
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Jun 29, 2014
Recently had operating system crash. When Apple got me back up and running, my library and playlists were gone. Fortunately I have them on my ipad. When I next sync with the new itunes where these songs are not present, will they be lost. Is there some way to "upload" them from my ipad to itunes?
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Jul 4, 2009
The first time I connected to my HDTV using a mini displayport-dvi and a dvi-hdmi adapter, it worked flawlessly. Stupidly, I set my TV to a resolution it couldn't support. Now the screen only turns blue until System Preferences eventually crashes and the TV gets no signal.
I've tried clearing my PRAM, deleting the profile in the colorsync folder, and even deleting /Library/Preferences/com.apple.windowserver.plist out of desperation. I've confirmed that it's not a problem with the adapters by successfully getting another HDTV to work. Where could could OS X be storing the display's settings?
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Dec 30, 2007
Started G5, got a question mark. Rebooted from disk. Tried to repair. Told me it could not exit and complete repair to HD. Restarted again. This time everything in utility window red. Message is Fatal Hardware error to disk utility. Back-up if not completely failed and replace with new drive.
Not great at behind the scenes with my mac. Does this mean a shop visit. Any estimate on cost to me. Had lots of Macs. This is the first to crash and burn and its not that old.
Information:
G5
Mac OS X (10.4.11)
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Mar 24, 2010
As anyone found a way to create a video playing screen saver in Quartz Composer in Snow Leopard. These screen savers work fine in Leopard but crash System Preferences when you attempt to load them in Snow Leopard. They seem to work just fine within Quartz Composer.
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Mar 26, 2012
I have a 2009 2.26 Mac Pro with 4x4Gb Apple/Hynix RAM and 4x1Gb Apple/Hynix and Samsung RAM. I have been having occasional kernel panics (once/twice a week). I tested the 4x4Gb with memtest in single user mode and got a kernel panic with all 4 sticks in. However, when testing the modules individually or in pairs, they all pass memtest (at least 3x each). But testing all 4 causes a panic every time. Is there something wrong with the motherboard or RAM board, or could it still be the RAM? Should I be trying the RAM in 3s instead of 4s?Â
Info:
Mac Pro, Mac OS X (10.6.8)
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Sep 26, 2010
I built a Hackintosh a while ago, and it's had this problem since I built it. The curser seems to randomly accelerate/jump while moving the mouse as steady as possible across the screen.
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Apr 10, 2012
There is the hardware test, but it does not seem to include the Optical drive, I did the extended test and it says that everything is working fine, obviously it is not, everytime I insert a CD/DVD it plays it right, but it does not come out on its own and i have a hard time to get it out somehow, this happen exactly 1 week after the guarantee run out! I have a MacbookPro 15 inch 2.4GHZ, 2GB Ram 250 Hard Drive?
Info:
MacBook Pro, Mac OS X (10.6)
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Nov 18, 2009
I need your expertise in figuring out whether my 12" PB G4 is worth salvaging. I tripped over the cord a few nights ago and it came crashing to the ground, landing open in a V. I was sure the screen's hinge would be damaged, but it wasn't, and the screen appears to be a little blurry in the middle, but avoided catastrophic damage. Here's what happens, though. When I turn it on, it loads, though it takes 20 mins to get up and running. Then it loads my background picture, but nothing on my desktop. And the toolbar at the bottom shows up, but if you click an icon, the computer does the spinning wheel for about 5 mins and then the spinning wheel disappears and you're still just looking at the background picture.I'm really upset at the prospect of having lost all of my files. At the same time, this computer is 4+ years old, so it seems silly to spend $500 on getting it fixed. Does anyone recognize what might be wrong here -- is it something I might be able to repair on my own? Or that could be done cheaply at a repair shop? Or is this poor laptop finally d-e-a-d ?
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Jan 4, 2010
Have a white iMac (2Ghz Core Duo, 20" screen). It has started misbehaving slightly: it usually takes two or more tries to start from off, and has to have a hard restart if I've let it go to sleep on its own.If I have made it sleep myself, by pressing the power button, it always comes back, but it refuses to do so if I let it sleep on its own.My local reseller suggests that it may be a logic board fault: I'll have to pay ?70 to diagnose this and, if that's the case, the repair is uneconomic, meaning I've also wasted
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Apr 10, 2012
My HD is at 410GB used out of 500. I only have about 230GB in Music and 65GB in Movies. Can I really have 100GB's of applications? The only big app I have is LibreOffice. How to diagnose the missing space?
Info:
MacBook Pro, Mac OS X (10.7.3)
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Dec 1, 2014
diagnose this kernel panic. I recently installed a SSD and 16gb of RAM both from Crucial, and was wondering whether that is potentially the problem. This is on an early 2011 Macbook Pro.Â
Anonymous UUID:Â Â Â Â Â Â F50EBC9D-D65E-62EA-9F52-E10973A07940Â Â
Mon Dec 1 14:38:44 2014 Â
*** Panic Report ***
[Code]....
Info:
MacBook Pro (13-inch Early 2011), OS X Yosemite (10.10.1)
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Mar 13, 2012
Sometimes when I my computer shuts down unexpectedly, then I start up again, all the programs I had open previously open again automatically. How do I set my prefs so it won't do that?
Info:
iMac 27, Mac OS X (10.7.2)
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Sep 27, 2009
I've been playing a bit of Poker using the PKR application (It's a cider port from what I've seen). I'm finding that on my iMac (and not my MacBook Pro), after playing for a while the graphics go a little bit screwy then it freezes the entire system. To try and diagnose the problem I want to see if it's the app or the GPU which is causing the problem. Does anyone know how I can stress test the GPU?
What's odd is that even though the app seems to be very CPU and GPU heavy, I don't really notice any fan noise from the iMac. I'm just concerned that it may be overheating.
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Mar 28, 2012
Pretty sure my external hard drive has crashed. I have unplugged and reconnected the USB, restarted the mac but it is just gone and the Mac can't find it. Â
I keep my itunes and iphoto files on this hd. I use Time machine as the back up. My question is if I buy a new external HD, how do I recover everything from the time machine backup?
Info:
iMac, Mac OS X (10.7.3)
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Apr 7, 2012
Here's an interesting one for all you intelegent people out there. Â
I have a 2011 iMac running Lion. I have a USB harddrive connected which stores digial versions of all my DVDs so that I can stream them to my AppleTV. Has no issues with it before now. A moment ago my Mac crashed and had to be restarted by holding down the button at the back (first time ever!!). When i turned the thing back on, the drive didn't mount so I went into disk utility and repaired the drive which resulted in it mounting. Â
Here lies the problem, I can access files on my drive in every other folder but the Movies on. See the below video. [URL]
have I lost my 660gb+ collection of movies?Â
Info:
iMac, Mac OS X (10.7.3), 12gb RAM
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