Applications :: Ms Office Not Working / Crashed During Installing Critical Update
Sep 5, 2009
Installed MSOffice on my MBP with SL already installed. Office immediately wants to be updated with a "critical update" which is 200+ MB. Nearing the end of the update I get a message that says the update had a technical error, and it then shuts down. After this nothing in Office works.
Then I tried to post a message on MS's Mactopia forum and it won't let me log in. So I can't post, and I can't create a new account.I dragged the corrupted Office to the trash (their uninstall program wouldn't work either). Reinstalled Office and everything works. But it's not updated.
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May 4, 2009
I do the Sp1 update and the april 14th update 12.1.7 I think it is, it stops running. It keeps asking to update then close cuz it says nothing to update and then there is nothing so I do it again same thing. Just doesn't open. And I googled and I know a lot of people have had this problem. I also deleted the 2 files that most ppl said should work but when I put in my serial key after I deleted it the "continue" button doesn't take it to next page. It keeps getting clicked but it doesn't respond.
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Oct 27, 2010
Ready to install Office 2011 for Mac. Currently we are running Office 2008 for Mac.
What is the best way to eliminate Office 2008 and to ensure a clean Office 2011 install?
For most Mac programs, I would normally drag the application folder to the trash, and then do a library search for some entries related to the program. Will this work for Office 2008 to Office 2011? I ask because the M$ installers seem to more than simply add the app to your app folder and update the libraries - and don't get me started on the horrors of the Windoze registry errors.
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Jul 10, 2009
NVIDIA has released a critical Mac OS X driver update for the GeForce GTX 285 and Quadro FX 4800. It is recommended that the new drivers be installed immediately. Users must install the new drivers PRIOR to the next Mac OS X update after 10.5.7 in order to avoid system compatibility issues. The driver update is needed to prevent Mac OS X system issues and will affect users who plan to update to the next Mac OS X update after 10.5.7. Built into this driver is also improved graphics performance for both the GeForce GTX 285 and Quadro FX 4800. The latest NVIDIA GeForce GTX 285 drivers are located at: [URL]. The latest NVIDIA Quadro FX 4800 drivers are located at: [URL]
Installation Instructions:
For Safari users: Click download link above. Once the download is finished, the installer package will automatically start. Please follow the installer package instructions to complete.
For Firefox users: Click download link above. Choose "Open with DiskImageMounter.app (default)." Once the download is finished, the installer package will automatically start. Please follow the installer package instructions to complete.
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Apr 23, 2012
I attempted to download a "critical" update for Excel, however, it failed.I shut down the computer. Now I am not able to access docs in excel either ones I have already created or create new ones.I continue to get an error message.
Info:
MacBook Air, Mac OS X (10.7.3)
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Jun 20, 2012
I can download MS Office update (a critical one), but it does not install, it shows the download on Terminal, which I don't begin to understand. Where do I go from here?
Info:
iPhoto '11, Mac OS X (10.7.3)
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Dec 2, 2014
I have a later 2012 iMac 27". The computer was running slow for the past week or so. I decided to update to Yosemite today. The installation stated it had a critical error and the downloaded file was corrupted. It asked to re-download the file, and then the iMac froze. It went to a gray screen without a restart. I forced the iMac to restart. After the restart, a progress bar with the Apple symbol would come up and then the iMac would shut down. I have attempted to restart using Internet Recovery; however, the OSX will not show a drive to install to. I did another Internet Recovery and had Disk Utility come up, but it only sees a partition with approximately 2 gigs of the 3 terabytes I actually have. It seems as if iMac is not properly mounting the drive. I have two questions.
1) Is there some way to have the bios remount the drive and
2) if 1 is not possible, is it possible to recover the data off the drive?
Info:
iMac, OS X Mavericks (10.9.5)
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Oct 4, 2010
Recently just bought a macpro and my roommate had a copy of office. I installed it, but it reached the max capacity of installations already so I uninstalled it and bought a new copy and new product key. Everything works great, but when I am on the same network as my roommate and try to open up a MS application, it tells me that I have reached the max capacity for installations under my roommates product key. The installation process does not ask to me to input my new product key so I am on why it is telling me I am still on his and what I need to do next.
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Jun 13, 2012
I've installed Thunderbolt firmware update 2.1. Now, When I've started again my computer, Macbook Pro with retina display and Macbook Air doesn't work. I've tried install this update with Snow Leopard and Lion system.
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Nov 17, 2010
Does anyone know a way to install Office 2011 on a PowerPC G5? I'm currently running 10.5.8.
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Nov 20, 2009
I noticed that this box pops up everytime I go to close iPhoto and it's an extremely slow process. Each time I have closed iPhoto, it takes about 5 to 10 minutes to "save this critical information." Before I upgraded to my new 27" iMac, it would never do this and iPhoto would close right away. Is this standard now? Why does it take so long to do its thing and close?
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Apr 11, 2012
Heard this may be a virus but have seen so many complicated fixes through google search that I really don't know where to begin
And yes, I am lame to say that I had not backed up and of course need the files for school and home office
Info:
MacBook, Mac OS X (10.6.8)
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Feb 12, 2009
I mistakenly installed microsoft office 2004 (Upgrade edition), which requires office 2001 for it to work, onto my computer before discovering it wasn't the actual package. I then removed it (or thought I did) so I could install Microsoft Office 2004. When I try to open any of the office applications I'm told that I need to locate microsoft office 2001 because it thinks it is still the upgrade
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Dec 16, 2010
The full message is below. I already have updated to 12.2.7 and running the latest Mac OS but suffering continual Entourage crashes, which I'm hoping this will fix.
Office 2008 12.2.8 Update can't be installed on this Disk. A version of the software required to install this update was not found on this volume.
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Jan 14, 2009
I've been using Office X for some time. I bought Office 2004 for Mac (Student Teacher Edition) from a friend who upgraded last May. I got the manual and the Product ID with it. I never got around to Installing it, but my hard drive failed recently and Apple replaced it, obviously without any of my stuff on it. So I decided if I have to reinstall all my software, I'd go ahead and use the Office 2004 as I don't think the Office X is fully compatible with Tiger (because of it's age and a few issues I've had with it over the past two years). Now, here's the problem. When I tried to install it, the product ID didn't work as the Product/CD Key.
I called my friend and she no longer has the box or the Product Key, and of course, the Product key from my Office X doesn't work. Is anyone familiar with Office 2004 for Mac? Is there any difference between the "retail" version and the Student/teacher version that would prevent the Product Key from one with working with the other? Would anyone be willing to share their Product key with me, to install the software so I can get back to work? I've already lost 4 days in time (and have to recreate 2 days worth of work that was done after my last file backup) and don't have time to deal with this stuff.
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Jul 10, 2009
I have my 17" MBP besides me when it pronated me to restart after a software update. I am working in my other mac pro. Then I see the MBP with the blue screen for a while with no sign of activity. I press the power button, goes black and that is it. It won't want to start up again. The hard drive tries to read or something inside moves just once and that is it. Is not the hard drive broken, there is not reason and is not the sound of a broken drive, it sounds like the optical drive too. But the thing is that there is not activity, no sound of any sort. I disconnected the battery, unplugged the machine, power up, reconnect the battery and power and nothing. Is dead. The power light is on. It seems the software update did something to the computer. It has been on my desk for a week with Skype and messenger mostly.
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Jun 7, 2012
After finding some things going wrong with my system such as Wineserver and Java I suspect to not be working correctly as I attemped to play Minecraft (Uses Java) and League of Legends for the Mac otherwise known as iLoL (Uses Wine) I decided maybe it was for the best to update the OS as some updates might have "borked" some code up.
I originally tried to update to 10.7.4 with the software update button found in the apple menu, but after updating it said it had failed after restarting to install the software with the error of "The installer encountered an error that caused the installer to fail, contact the software manufacturer for assistance" Leaving me with 10.7.3, I have tried repairing my disk permissions but that did not work neither did reinstalling 10.7.3 as it had the same error or restarting my computer all the same. But I did find this informative log in my console, if only I could understand it as I'm not the most technilogicily advanced person ever but I do enjoy software development, anyhow here is the log that I discovered in my console.
[code]...
Info:Mac Pro, Mac OS X (10.7.3)
Thread 0 Crashed:0
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Oct 11, 2009
My old iMac desktop with Tiger OS installed crashed. I couldn't reboot. I tried the Hardware checkout I got with my MacBook and everything passed. I tried to start-up from the Tiger install disk--but couldn't. So, I went to my old 9.2 OS install disk and was able to startup. Problem is that it didn't let me do anything. I couldn't see my hard drive or attempt any kind of repair. I also can now not eject the system disk. What do I do to first get the 9.2 OS install disk out of my computer and then how do I retrieve my system? I thought I would try rebooting from my MacBook OS X install disk, which I probably should have tried before the 9.2 OS.
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Dec 2, 2009
I've got iMac PowerPC G5, running OS X 10.4.11.
I ran an update two days ago (Nov 30, 2009) for iTunes and Safari. The iTunes update installed, but the Safari update failed. Now none of the main Mac software will run, including Update, Mail, Safari, or iTunes. The icons just bounce once and do not proceed with the application. Thank goodness for Firefox.
What should I do? I've downloaded the MaxOSXUpdCombo10.4.11PPC.dmg today, but can't run it. I've already tried to run the auto update through Utility Terminal, and while it said it was updating I'm still not getting anything to open. I tried deleted the Safari phist and and History files from Library Preferences, but that didn't help.
I ran Disk Utility to Verify Disk Permissions and Repair, and everything ran without any error messages. Interestingly, when I click on either of the two disk icons (149.1 GB ST3160023As) and (Macintosh HD), neither will allow the Repair Disk icon on Disk Utility to work, it stays shaded.
I again ran Disk Utility and this time clicked on the top Disk Drive and then clicked "Verify Disk". A window popped up saying "First Aid Failed - Disk Utility stopped verifying Macintosh HD because the following error was encountered: The underlying task reported failure to exit"
Below this, here's what Disk Utility Reported:
Verifying volume �Macintosh HD�
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
%)
Checking Extended Attributes file.
Checking volume bitmap.
Volume Bit Map needs minor repair
Checking volume information.
Invalid volume free block count
Invalid volume free block count
%@ instead of %@)",2)
32772515
32772513
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
Please help. Honestly, all I did was run auto update. I have the original system disks, and can run them if someone shows me how to fix this, as long as I'm not risking all my photos and files, etc. Yes, I should buy an external drive, will do.
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Feb 22, 2012
Currently using OS X Lion, started the latest software update and computer crashed during the update. I forced the computer to turn off, but when I turn it on, it returns to the same "crashed" condition (grey screen with an apple logo in the center, plus the time symbol spinning).
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Apr 6, 2012
As when he was updating it to the latest java due to this Trojan, the computer crashed, he shut it down, but it will not reastart.Â
Do i need to do a clean install or repair permissons?Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jun 12, 2012
Just did Software Update from Apple and it crashed severely. Now it will not boot-up. I had the fading down screen with a message saying to hold down the on Button to reboot but it will not, it starts up with the same massage. It also comes up with some and more of the info below, whatever it means?
Panic CPU 0 <Panic>
Unable to find perform text scan:
Debugger called <Panic>
Can't perform text scan:
SD process name corresponding to correct thread
MAC OS Version: Not yet set.
I also updated a Mac Mini and iMac with no problems.
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
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Feb 6, 2012
I was updating Lion and my computer was completely hung up for a long time. So I used the power button to turn it off and now it won't boot.
Info:
MacBook Pro (15-inch Early 2008), Mac OS X (10.7.2)
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Apr 12, 2010
I have tried:
Disk Utility
Disk Warrior
Drive Genius 2
TechTool Pro 5
When I tried to rebuild the hard drive on each one, they all gave me the result, "failed," basically, except TechTool Pro 5, which said it completed it with no problems, but obviously it had no idea what it was speaking of because the external hard drive still did not mount on the desktop. I chose basically every thing that each program offered me that might help the disk, but I think it's finally dead. I've had to rebuild it about 3 or 4 times now and it's only been a year or so...
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Feb 20, 2012
While trying to restart after downloading an iTunes update, my computer won't go past the grey screen with the apple and loading bar. When I hit command+s it says my system bootstrapper crashed. I've repaired the disk and disk permissions and it still won't load.
Info:
MacBook Pro
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Mar 23, 2012
Every minute my server reports this message: servermgr_info: unexpected Software Update state: crashed A restart of the server stopps messaging this until the automatic nightly looking for software updates.In preferences the automatic software updates are disabled! How can I turn off the automatic looking for software updates of servermgr?Â
Info:
Xserve, Mac OS X (10.6.8), 4 GB RAM, 1TB RAID (mirror)
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Aug 27, 2014
So recently my Mac crashed and stopped working as explained there: Major crash?Â
I was thinking, as everyone, that this problem was coming from the hardware. So I got a new one, and tried to install it. BUT the problem is still here! It just doesn't detect my internal hard drives anymore!! (For the ones who didn't read the original thread, the flashing folder with a question mark on it was appearing each time I was starting my mac, and I couldn't repair the disk since it wasn't detected.)Â
What could prevent my hard drives from being detected??
Info:
MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)
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Jan 26, 2009
When I get about halfway through installing Office it asks me to sign in as administrator, but won't recognise my name or password. Any clues?
Also when logging in, my space bar won't work unless I press the alt key down at the same time.
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May 14, 2009
I installed Vista Ultimate on my Rev B. MBA last night and nearly everything has been fine.
However, some of the Microsoft updates continually fail, primarily the Office 07 SP2 update, which I really would like.
Also, the keyboard backlighting worked fine initially, and could be controlled with the function keys, but since installing 79 updates overnight to bring the OS up to speed, my keyboard backlighting no longer works in Vista, but everything else controlled by the fn keys work as they should. When I press the keyboard backlighting fn keys, it just comes up dimmed out and with a circle with a line through it indicating that I can't use it.
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Aug 28, 2009
I am brand new today to Mac. I'm a PC user of 15 + years. I purchased a brand new IMac today, 2.66 ghz, 4 gigs of ram, etc. I purchased a copy of MS Office 2008 along with it as I need it for school. The computer came with an upgrade to Snow Leopard so I installed that first, had no issues. I am now trying to install my copy of Office and it keeps spitting out the CD. I put in a music cd and it played fine.
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