OS X :: External HDD Crashed-- No Utilities Working
Apr 12, 2010
I have tried:
Disk Utility
Disk Warrior
Drive Genius 2
TechTool Pro 5
When I tried to rebuild the hard drive on each one, they all gave me the result, "failed," basically, except TechTool Pro 5, which said it completed it with no problems, but obviously it had no idea what it was speaking of because the external hard drive still did not mount on the desktop. I chose basically every thing that each program offered me that might help the disk, but I think it's finally dead. I've had to rebuild it about 3 or 4 times now and it's only been a year or so...
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Apr 20, 2012
problem with my new macbook pro running osx lion 10.7.3, many of my utilities including activity monitor are are not working, there icons have also gone blank and also many of my widgets are not working, and same as utilities there icons have also gone blank!
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jun 27, 2008
I recently purchased a 500gb LaCie hard drive to use as as extra storage for media, not necessarily for back up purposes. I cannot seem to find it either under disc utilities or in the finder window. Has anyone had this issue with a hard drive and if so any suggestions?
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Sep 5, 2009
Installed MSOffice on my MBP with SL already installed. Office immediately wants to be updated with a "critical update" which is 200+ MB. Nearing the end of the update I get a message that says the update had a technical error, and it then shuts down. After this nothing in Office works.
Then I tried to post a message on MS's Mactopia forum and it won't let me log in. So I can't post, and I can't create a new account.I dragged the corrupted Office to the trash (their uninstall program wouldn't work either). Reinstalled Office and everything works. But it's not updated.
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Aug 27, 2014
So recently my Mac crashed and stopped working as explained there: Major crash?
I was thinking, as everyone, that this problem was coming from the hardware. So I got a new one, and tried to install it. BUT the problem is still here! It just doesn't detect my internal hard drives anymore!! (For the ones who didn't read the original thread, the flashing folder with a question mark on it was appearing each time I was starting my mac, and I couldn't repair the disk since it wasn't detected.)
What could prevent my hard drives from being detected??
Info:
MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)
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Aug 9, 2009
I have important information on it. is their anyways to save the information on it?
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Dec 21, 2009
My 500GB external hard drive (Hitachi DeskStar) crashed! The blue light comes on, and I can hear the hard drive spinning, then sounds like it's stuck, or clicking ...
Same thing happens to the internal HD on my iBook G4. Sometimes the internal HD works, sometimes not.
I desparately need to find someway to attempt to either fix the external 500GB HD, or recover the files. The 500GB was my main HD, and I have so much very important data that I need to recover (no backups!).
I have years of research (lots of family history), thousands of pictures (many very old), my personal journals that I've been keeping for years, personal information, letters, documents, family videos, and all of my e-mail.
Somebody was telling me that there is special software that will recognize the HD, and allow you to recover the files.
What would you recommend? At the present I have no money to do anything, but will save up for the recovery software. My uncle is getting me a new hard drive, so I'll have that to back up the files when I have the recovery software ...
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Nov 12, 2010
I had a HDD fail. I backed up as much as I could save onto an older 500 gig drive, 365 gig in total. I then bought a bunch of 2 TB drives to make proper backups so I don't loose stuff in future. Anyway I have tried to copy the 365 gig from the older 500 gig drive over to the new 2TB drive. On my Mac pro it crashed three times after getting through about 50 gig. I have just tried connecting both drives to my imac and instead of copying all 365 gig in one go I tried one folder, it is 50 gig.
I have just come home and it says "copying 35.5 gig of 50 gig, about 30 minutes to go, it has crashed. It seems I can't easily back up my drives? They are both formatted as Mac Extended Journaled. I have googled and can't find any reference to this problem. I have checked to make sure my drives don;t go to sleep after 10 minutes and they don't. The files aren't corrupt btw. I have had issues in the past backing up mac drives for some strange reason.
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Jun 2, 2009
My macbook refuses to boot and freezes with either the blue or grey screen of death. I took my computer to the Genius Bar and the guy said my drive was dead but said I could possibly recover some of my files with an external hard drive. How exactly would I go about doing this? I've searched through posts but haven't really found anything specific. Do I go through Disk Utility or do I need a third party program like Data Rescue? He said to just boot from an external drive and then browse my old hard drive (which does show up in Disk Utility) and move things over.
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Feb 15, 2012
Had everything conolsodated on an external drive which crashed. I have it stored on another system so I can easily get a new drive and put it on there. My questions are: I have around 200gbs of music, the extensions or whatnot are on the iMac drive, but the bulk of the music itself was on the crashed drive. I'd like to clean up the huge selection of songs when I copy to the new drive. So say I copy half of it to the new drive...obviously all the extra extensions and whatnot will still be on the iTunes on iMac.
Is there an easy way around this, meaning to get all the extra/old itunes extensions out of iTunes without wiping iTunes completely? Or will I have to manually delete all unwanted extensions and so forth? Also, maybe 100 sings were purchased through the iTunes Store (the rest was from years of CD collecting), those were on the crashed drive as well. I think I can, but want to double check...am I able to redownloaded those directly from the iTunes store? All software and such are up to date running Snow Leopard.
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Apr 11, 2010
I have tried a few thinsgs to try and get it to work including reseating the cables and that has not helped. As the title says, the back light works as i can see the screen getting blacker/greyer. Also the external output works as well. I'm not sure what to do at this point because I can't find information on an inverter board for the LCD, only the LED backlight think this could be an issue with the video card 8600M or is my LCD dead and I need a new one?
On a side note I have taken very good care of this computer, no drops, making sure the HDD is parked before moving, having it in a protective case, etc. The only difference is that I gave this to my sister to use and after a few days it died. (seems everything she gets that's electronic dies these days, meaning I probably shouldn't give her anything that has a circuit board in it....)
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Oct 17, 2009
what does finger do in network utilities?
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Apr 25, 2010
I'm upgrading from Leopard to Snow Leopard, and I want to format my HDs before installing, because I want to repartition them.
However, I can't find "Utilities" and "Disk Utility" in the installer (I am at the point where after you click agree to the agreement and where you choose your disk to install SL on)
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Apr 8, 2012
I am having serious issues with my Mac Book Air. Upon start-up it brings me to Mac OSX Utilies page and not my log in page. Has anyone got an idea on how I repair it so that I can get onto my normal start up page.
Info:
MacBook Air, Mac OS X (10.7.3)
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Sep 25, 2010
I recently upgraded to 10.6.4 but stupidly did not create a back up immediately afterwards. Now, a couple of weeks on, after some music software crashed I appear to have lost all my system utilities files in the Utilities folder inside the Applications folder. This includes my disk Ulity File. I cannot locate them via finder and although I have certainly not deleted them, they have gone. I can't repair my permissions etc. I tried restoring the Utility folder contents from the previous OX version via Time Machine, however ( as expected) I got a message declaring the Utilities file was not the correct version.
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Jan 3, 2009
I was able to get my iTunes streaming to my airport express last night after much frustration. I have a question though. In order for me to stream music to my stereo I have to direct my airport utilities to the express manually, and when linked to it I lose my internet access. Is this the normal routine, or should I be able to do both at once and never have to manually switch the airport utilities? After reading all the trouble people have had with the AE, I guess I should just be happy it's actually working. I started to question the purchase after some research.
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Aug 18, 2009
I was wondering if it is okay to move applications in the "Applications" folder to the "Utilities" folder. Does it actually make any difference? Will everything work just as fine as if it was in the "Applications" folder?
I am asking because there are apps like Automator, which I never use, but would like to keep. And since Automator comes with OS X, it makes it look like as if I shouldn't remove it.
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Jul 23, 2010
The problem is with a mbp running Snow Leopard. I created a dual boot with win 7. I was playing around with the partitions, and at one point installed SL on both partitions, sure i did some other bone head moves that i can't remember. Now cannot remove the second partition. I think i may need a boot disk with a application to partition the HD from the disk?
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Apr 29, 2009
Our macbook woke up with a blinking hard drive. I went to boot up with a CD and run Disk Utility, and used the install disk that came with our Mac Mini.
Instead, it says I can't install on that mac, and all options are disabled.
I didn't expect to be able to install from that disk, but why can't I even use disk utility?
Obvious answer to obvious question - I can't find the Leopard disk I used with the macbook.
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Sep 28, 2009
I inserted the Mac OS X install disc. Went through utilities --> reset password. Problem is when I tried to save the new password it gave me this prompt: "The password you entered has not been saved for the user System Administrator(root). You may not have permission to edit this disk or a general failure has occurred." It's a 13" MacBook with leopard.
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Feb 2, 2012
when starting my mac air a lot os utilities opens, I would like to change the start up, how?
Info:
iPod shuffle, iOS 5.0.1
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Feb 6, 2012
I am looking for a program that will facilitate customization of screen captures on my MacBook. I really do not want to have to go into terminal assigning commands etc...just a great program or app that will help me easily accomplish renaming captures, reassigning locations of captures, etc.
Info:
MacBook Pro, Mac OS X (10.7.2)
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Apr 16, 2012
reinstall link is not on my utilities.
Info:Mac Pro, Mac OS X (10.7.3), new
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May 27, 2012
airport utilities not updating on 10.7.4 from v 5.5.3 to 5.6 nor 6.0, what can I do?
Info:
iMac, Mac OS X (10.7.4)
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Dec 8, 2014
My late 2008 macbook pro 2.4 ghz 4gb Ram 250 gb HD has mavericks on it im not sure exactly which version but I know its mavericks. When I boot it sticks on the apple logo with spinning wheel. When I boot into OSX utilities I get stuck. I can move the mouse but cant click on anything. Hitting the up and down keys lets me highlight the 4 available options which are "restore from time machine backup" + " reinstall osx" + "get support online" + "disk utility" I cannot choose any of these options no matter what buttons I press or how many times I try to click on it. Press up or down and I can change what is highlighted between the 4 choices immediately.
Info:
MBP 15" unibody 2.4 ghz 4gb Ram, Mac OS X (10.6.3)
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Dec 1, 2014
I have an old MacBook (not sure how old - it was a handed down to me by a friend). It was working fine until this past week. I downloaded a Yosemite update and One Drive and now it won't start!
Basically, when I power up it displays a 'No Entry' sign, spends around 20 minutes on the Apple logo and the 'creeping' progress bar, and then when it gets to the end opens OS X Utilities. I am trying to get in contact with Apple Support but I cannot do this without the serial number, which I cannot seem to locate in OS X Utility.
Info:
MacBook
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Nov 19, 2009
After having a mac for many years I never knew what grab did. So I opened it up and now I know whatit does. I don't think I will ever have a chance to use it. So I quit it. After I shut the computer down and later opened it up the gab icon was back in the dock. I again quit the application and again it is back in
the dock. I don't know what else to do. Can anybody help?
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Oct 15, 2010
I am trying to hook a macbook pro up to a windows workgroup. I follow the directions to go into utilities and then Directory Access. The Directory Access is not there.
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Mar 28, 2009
i come from the pc world and am learning on a new mac. i want to access the utilities folder on install disk but cant seem to figure it out. in windows its right click explore. what is the trick on a mac?
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Apr 28, 2009
I received my macbook this afternoon and am currently trying to network my old dell with it so I can transfer my files. However, I cannot find the 'directory access' which is supposed to be in my utilities file- I have 'directory utility' but this has nowhere for me to enter the name of my windows workgroup (as per networking guide says I should) and thus cannot enter it into finder>go>connect to server!
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