OS X :: Does Apple Sell/give Replacement OEM Install DVDs?
Dec 29, 2008
My friend purchased a used Macbook and needed to reinstall Leopard on it (to remove the previous owner's junk), so he borrowed my install DVDs. Alas, the first DVD got stuck in the combo drive, so he had to send it in (under Future Shop's Product Replacement Plan, not under AppleCare, but FS sent it to Apple for repair). When he got it back, many weeks later, the DVD didn't work and could not be booted from. Will Apple give me a replacement? Does it matter which one of us calls? I'm thinking they might want the serial number to find the incident information, and since it's his Mac that was sent in, that he should call.
will they let me purchase a replacement OEM DVD (with iLife and everything that came with my Macbook)? Anyone know how much?
I have an old, old 10Gig iBook - the very first one that came out in white, I think I bought it 2001 - that has been working great until the power cord broke a few months ago. I just bought a new Macbook to replace it, and I'm wondering what I should do with the old one? The only problem is that I have no power cord so I can't go in and wipe the harddrive, and I would really like all my stuff erased before I give it away. Is there any thing worth any money on that old machine?
I left mine back home (6000 miles away) and find it annoying to have to sit very close to the wall every time I'm charging my MBP and using it at the same time. The extension cords I've seen on Amazon and the like all seem quite dodgy, is there any way I can buy the extension cord directly from Apple? I haven't seen it in the online store?
Info: MacBook Pro (17-inch Late 2011), Mac OS X (10.7.2)
I just became a mac user recently and loving it. I would just like to give apple feedback on some enhances and recommendations for futher improvement. Can I get a link or e-mail address to send feedback.
Does Apple sell the bluetooth wireless keyboard with the number pad and arrows? Its something that I overlooked when looking into buying a mac. I want the aluminum wireless keyboard, but I hate not having the number pad and arrows. I couldn't find one anywhere.
Hello everyone! Hope I can get some great advice re: Apple Care and my MBP. Here are the basics.
Bought 2010 MBP brand new in June from Apple's site and also have Apple Care extended warranty. Since the beginning it's been plagued with kernel panics, gray screen of death, and lots of buggy behavior and app crashes. Have made two Genius Bar visits.
First they said it was a RAM problem and replaced that. MBP still didn't work right. Next they said it was a logic board problem and replaced that. MBP still doesn't work right! I've called customer support, they said to do OSX re-install and gave me a case ID #. Did that, MBP still has all the problems listed above.
I have my third Genius Bar appointment this week. At this point I think most people would conclude I've got a lemon MBP. So, my question is, what are some tips or recommendations on what I need to say/do to get Apple to replace with a new MBP? I'm tired of going back for repairs to this already frankenstein machine and believe that if they could have fixed it by now, it would be working fine. Any thoughts? Thanks!
I have two macs at home and am intending to sell one of them. I have two OS X Snow Leopard upgrade DVDs which I bought to install on both macs (one for each mac). Now that I am going to sell one of them, I would like to reformat the one I am going to sell. Is there any way to find out which dvd I used initially for that mac so I can use it to reformat the computer and also pass the disc to the buyer.
Since I don't have any experience replacing the hard disk myself nor know anyone that can (otherwise I would definitely opt for an X-25M);
if I deliver my 13'' MBP to the apple store and ask for an SSD placement (currently having the 5400 RPM drive), will I get one of the newer SSDs that support TRIM in boot camp?
A couple of years ago I purchased an iMac c2d 24" BTO with upgraded Graphics (7600 256mb), 2 GB of memory and a 500 GB hard drive. This has failed three times and Apple have decided to replace it with a new iMac 24 2.93GHz, NVIDIA GeForce GT 120 256MB memory etc .
I have to send my old unit back first then they will send out the new machine.
My question is how do I follow the machine trail? I have yet to receive a call to arrange pick up of my old machine and I've checked on Apples web site under my account and can see nothing about the new machine.
Can any one who as been down this road especially in the UK enlighten me as to what happens and how to view things.
I have an iMac intel core 2 duo late 2006. I have upgraded it to snow leopard. From two months ago, it began to show distorted pictures, random lines/pixels/, and regular freezing. But if I boot it into the safe mode, it works well, although there is no sound or webcam. I did a research online and it seems that I should run apple hardware test (AHT) first. But the DVDs came with this machines have been lost. where can I download this software?
How can I run AHT on my iMAC 21.5 inch, MID 2011 and Mac OS X Lion 10.7.3 (11D50)? There were no DVDs in the package, no restart key-stroke combination connected to internet-aht, no aht is included in the package I bought and downloaded from Apstore. One of the 4 rear USB ports seems to be death from the very first moment. I would like to use the AHT to see if this is some SW misconfiguration or is it a HW problem.
I have misplaced my Leapord Install Disc and I need to use it. If I borrowed a disc from a friend in real life would that work or does each disc only work on the specific Mac it came with? Also, does Apple give out replacement discs or would I have to purchase Leopard again?
I am looking for a replacement for my gf's - now dead - laptop (non-Apple). My preference would lean towards the MBP 13" over the 'new' MB, don't particularly like how the plastic unibody turned out and I heard about cracks and the aluminum model being superior. On the other hand, the buyer's guide states that it is due for an update (but no known refresh date yet and immediate replacement is required). However, she is currently used to Windows and is content about it - then again, she doesn't know Macs. Therefore, I am curious about possible alternatives, the laptop does not have to pack a lot of power (she would just use it for the casual things, no game or anything; office, mail, IM's, internet). I want her laptop to be of proper build-quality though and not too heavy (she's a slender girl ). So I was Interested in Lenovo too, but don't know their range of product at all. So, any suggestions? Not looking for hate on wintels here (is this the wrong forum to ask? :P), just some honest advice on good quality laptops that are not overspecced, preferably under the $1,000 mark (I know the 13" MBP surpasses that).
im playing a song in itunes 9, not al the time but enough to be annoying either itunes song jumps and the whole mac will freeze for a split second and do this untill i stop playing the song or the song will play fine and for example safari will freeze for a split second and i can't do anything and it repeats until i stop playing the song again, anyone else had this
I have a White Macbook (early 2009) model and its starting to crack and break around the screen bezel and keyboard. I have heard that Apple were aware of this problem and was offering free replacement parts for affected Macbooks. Is this still the case and if so what is the process of booking in my Macbook for repairs.
Info: MacBook, Mac OS X (10.7.4), Early 2009 model
how to get replacement install discs for an older imac? I have a 20-inch 2.0Ghz 1GB ram, 250GB imac (vintage 2007) that I have misplaced the original install disks and I need to wipe it clean and re-image the whole system.
I'm replacing the stock HD with a new SSD and I'd like to have a clean install of latest OSX. I think if I use the recovery disks that it will install an older version of OSX (10.4) but I want the latest 10.9.4 installed right away and avoid having to do an upgrade.
i have a macbook pro 15" 2011, i would like to change the internal drive with an SSD (OWC Mercury Extreme Pro 6G), but i have the Apple Care plan active. Does the drive replacement void the Apple Care? or the Apple Warranty in general ?
I purchased a MBP early 2011 which I needed to return for replacement 3 days later. This was done on the spot and a replacement invoice was to be emailed to me. I purchased AppleCare with my original MBP and I was told that this would automatically transfer and be registered with my replacement model. I must say I was pretty impressed with the speed and hassle-free nature of the service (for my first ever Mac as well). Unfortunately, I have just checked the status of my Apple Care and noted that it was listed as expired !!!
Doing my research, it appears that on the invoice for the 'replacement' unit they sent me, they listed the original (faulty unit) serial number for both the unit that was returned, and the replacement unit. This was obviously an error because they gave me a brand new unit in a new box and I am typing on it right now. I also noted that they 'returned' my old AppleCare Agreement and applied a 'new' AppleCare Agreement (with new agreement number) but it has the returned MBP serial number listed (not the new one)!
I am looking for suggestions on how to get this rectified for the following reasons:
- I need my Apple Care that I paid for to be applied to the correct unit
- I need my current Apple MBP to be registered to me as the owner (I have no idea who they would have it registered to at the moment given the invoice is incorrect .........)
I'm looking to replace my current failing speakers and I'm thinking of getting the old Apple Pro Speakers (with that fancy connector) or the USB ones that came with the G4 Cube. Griffin had their PowerWave thing a while ago that could amplify the USB speakers because the USB port didn't have enough juice to power the speakers like it did on the Cube. My question is, does anyone know of an alternative USB amplifier that could get the job done? Or a way to convert the Apple Pro Speakers into a usable form? I have the unibody MacBook, is this even an issue anymore, or are the USB ports the same power as the Cube's?
I'm looking to the size of the Hard disk drive in my 2009 17-inch pro. But can't find if the case will take a 1T HDD or not. As the 1T drive are around 12mm and not 9.5mm of the smaller one right now.
If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
I replaced my hard drive at the weekend in a mid 2010 MacBook Pro with a Samsung/Seagate 1TB 2.5 inch 5400RPM SATA II Hard Disk Drive. The install of the hardware went fine, and the computer recognised it no problem. I went through the process of formatting which again went ok, then I moved on to the restore of the old image from my time machine.
After the 4 hours or so it said restore successful and a restart was required - after the restart I am presented with the apple logo and spinning wheel and can make no progress beyond this point.
I have tried 3 restores now - all of which were 'successful' and have the same issue. I have checked the disk using the repair tool and there are no recoded issues so I'm at a loss.
Been searching online for an easy way to copy DVDs to the hard drive so they can be watched without the external DVD player needed for the MacBook Air.I've converted the DVD to a .DMG file using the disk utility tool and then mounted it...but cant figure out how to make it actually execute inside of QuickTime...
