OS X :: Apple Replacement Procedure?
Apr 29, 2009
A couple of years ago I purchased an iMac c2d 24" BTO with upgraded Graphics (7600 256mb), 2 GB of memory and a 500 GB hard drive. This has failed three times and Apple have decided to replace it with a new iMac 24 2.93GHz, NVIDIA GeForce GT 120 256MB memory etc .
I have to send my old unit back first then they will send out the new machine.
My question is how do I follow the machine trail? I have yet to receive a call to arrange pick up of my old machine and I've checked on Apples web site under my account and can see nothing about the new machine.
Can any one who as been down this road especially in the UK enlighten me as to what happens and how to view things.
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Jul 23, 2010
I need to replace the power supply in my Mac Pro (2008) but I'm stuck at getting the small cover off. I've removed the metal plate that was under the optical drives (POV when looking through the side).
But it seems there's a small cover for the power supply that's similar to the big processor cover for the liquid cooled G5 towers. I can't figure out how to remove that.
Does anyone have a link to a manual or take-apart guide for the Mac Pro?
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Sep 9, 2014
Can't remember system password and can't get procedure to reset to word using Apple ID and password. The screens I get do not match the instructions.
Info:
iMac, OS X Mavericks (10.9.4)
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Oct 22, 2010
Since I don't have any experience replacing the hard disk myself nor know anyone that can (otherwise I would definitely opt for an X-25M);
if I deliver my 13'' MBP to the apple store and ask for an SSD placement (currently having the 5400 RPM drive), will I get one of the newer SSDs that support TRIM in boot camp?
Or can't you really know beforehand ...
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Mar 24, 2009
I have misplaced my Leapord Install Disc and I need to use it. If I borrowed a disc from a friend in real life would that work or does each disc only work on the specific Mac it came with? Also, does Apple give out replacement discs or would I have to purchase Leopard again?
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Mar 9, 2010
I am looking for a replacement for my gf's - now dead - laptop (non-Apple). My preference would lean towards the MBP 13" over the 'new' MB, don't particularly like how the plastic unibody turned out and I heard about cracks and the aluminum model being superior. On the other hand, the buyer's guide states that it is due for an update (but no known refresh date yet and immediate replacement is required). However, she is currently used to Windows and is content about it - then again, she doesn't know Macs. Therefore, I am curious about possible alternatives, the laptop does not have to pack a lot of power (she would just use it for the casual things, no game or anything; office, mail, IM's, internet). I want her laptop to be of proper build-quality though and not too heavy (she's a slender girl ). So I was Interested in Lenovo too, but don't know their range of product at all. So, any suggestions? Not looking for hate on wintels here (is this the wrong forum to ask? :P), just some honest advice on good quality laptops that are not overspecced, preferably under the $1,000 mark (I know the 13" MBP surpasses that).
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May 29, 2010
I miss my "apple" key. Does anyone make a apple key that would replace the command key on a unibody MBP?
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Sep 18, 2009
im playing a song in itunes 9, not al the time but enough to be annoying either itunes song jumps and the whole mac will freeze for a split second and do this untill i stop playing the song or the song will play fine and for example safari will freeze for a split second and i can't do anything and it repeats until i stop playing the song again, anyone else had this
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Jan 4, 2010
I could purchase another power supply for my Apple TV? I managed to lose it during my last move.
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Jun 16, 2012
I have a White Macbook (early 2009) model and its starting to crack and break around the screen bezel and keyboard. I have heard that Apple were aware of this problem and was offering free replacement parts for affected Macbooks. Is this still the case and if so what is the process of booking in my Macbook for repairs.
Info:
MacBook, Mac OS X (10.7.4), Early 2009 model
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Dec 29, 2008
My friend purchased a used Macbook and needed to reinstall Leopard on it (to remove the previous owner's junk), so he borrowed my install DVDs. Alas, the first DVD got stuck in the combo drive, so he had to send it in (under Future Shop's Product Replacement Plan, not under AppleCare, but FS sent it to Apple for repair). When he got it back, many weeks later, the DVD didn't work and could not be booted from. Will Apple give me a replacement? Does it matter which one of us calls? I'm thinking they might want the serial number to find the incident information, and since it's his Mac that was sent in, that he should call.
will they let me purchase a replacement OEM DVD (with iLife and everything that came with my Macbook)? Anyone know how much?
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Apr 3, 2009
Like they do with the Apple iPhone when the battery goes down to a certain charge? If not, what are the advantages of getting Apple Care then?
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Jun 15, 2012
i have a macbook pro 15" 2011, i would like to change the internal drive with an SSD (OWC Mercury Extreme Pro 6G), but i have the Apple Care plan active. Does the drive replacement void the Apple Care? or the Apple Warranty in general ?
Info:
MacBook Pro, Mac OS X (10.7.4)
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Jun 23, 2012
I purchased a MBP early 2011 which I needed to return for replacement 3 days later. This was done on the spot and a replacement invoice was to be emailed to me. I purchased AppleCare with my original MBP and I was told that this would automatically transfer and be registered with my replacement model. I must say I was pretty impressed with the speed and hassle-free nature of the service (for my first ever Mac as well). Unfortunately, I have just checked the status of my Apple Care and noted that it was listed as expired !!!
Doing my research, it appears that on the invoice for the 'replacement' unit they sent me, they listed the original (faulty unit) serial number for both the unit that was returned, and the replacement unit. This was obviously an error because they gave me a brand new unit in a new box and I am typing on it right now. I also noted that they 'returned' my old AppleCare Agreement and applied a 'new' AppleCare Agreement (with new agreement number) but it has the returned MBP serial number listed (not the new one)!
I am looking for suggestions on how to get this rectified for the following reasons:
- I need my Apple Care that I paid for to be applied to the correct unit
- I need my current Apple MBP to be registered to me as the owner (I have no idea who they would have it registered to at the moment given the invoice is incorrect .........)
Info:
MacBook Pro, Mac OS X (10.7.4)
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Oct 27, 2008
I'm looking to replace my current failing speakers and I'm thinking of getting the old Apple Pro Speakers (with that fancy connector) or the USB ones that came with the G4 Cube. Griffin had their PowerWave thing a while ago that could amplify the USB speakers because the USB port didn't have enough juice to power the speakers like it did on the Cube. My question is, does anyone know of an alternative USB amplifier that could get the job done? Or a way to convert the Apple Pro Speakers into a usable form? I have the unibody MacBook, is this even an issue anymore, or are the USB ports the same power as the Cube's?
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May 3, 2010
If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
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Aug 26, 2014
I replaced my hard drive at the weekend in a mid 2010 MacBook Pro with a Samsung/Seagate 1TB 2.5 inch 5400RPM SATA II Hard Disk Drive. The install of the hardware went fine, and the computer recognised it no problem. I went through the process of formatting which again went ok, then I moved on to the restore of the old image from my time machine.
After the 4 hours or so it said restore successful and a restart was required - after the restart I am presented with the apple logo and spinning wheel and can make no progress beyond this point.
I have tried 3 restores now - all of which were 'successful' and have the same issue. I have checked the disk using the repair tool and there are no recoded issues so I'm at a loss.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Dec 22, 2009
I am trying to install a web cam and i am not sure how to do it. When i plug in the usb i do see it listed as a usb device but it will not work with skype etc. I have tried this on my macbook pro and a macbook G4. Do i need to install a driver for it perhaps? if so how would i do this?
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Nov 12, 2010
I'm continually upgrading my drives to larger drives. While in the time being that is fine, but my disk space usage is also increasing. Rather than replacing my 2TB drives in a year for 4TB drives (or whatever size they may be), I'd love to add more drives.
Right now I have my 'backup' drives in an 8-bay SansDigital eSATA cage. This is fine for backups, but for simplicity and drive speed sake, I'd love to just add more drives to my machine. I'm using up all 5 available SATA ports on my 2010 MP. I don't use the Optical drive much, so got to thinking: what about putting my optical drive into an external firewire/USB housing and plug it in when I need to use it. This would free up one extra drive port, which would suffice for the next 2 years or so.
So, are they are good external casing's that will allow me to use my current MP SATA optical drive? Is this method bootable, what pitfalls might I run into?
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Mar 25, 2009
So it looks like I'm going to have to reinstall Mac OSX on my IBook but before I do I would like to back up the majority of the files and applications I have installed over the years.. Is it possible to do this if the .dmg and .iso files, etc. are long gone? If it is what's the best solution?
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Jul 4, 2009
How do I put a large quantity of emails into the trash all at once? I need to get rid of emails in my inbox and also in my
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Feb 11, 2012
In the apple store they told me that i had do something to my mac to keep it clean and free from bad stuff at least once a week. This was not a program they had installed but it was already on the mac. I have a mac book pro 13'.
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Feb 1, 2008
i am new to this forum. i am just wondering that if i can install Leapord on G4/500 single proc and if i can is there any procedure i ahve to follow.
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Aug 29, 2009
I am looking to try using the injector method with an XFX 4890. can someone detail the exact steps and files for doing this on snow Leopard?
I see the full 4890 thread but do not see it tailored to SL... It seems all over the place now...
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Feb 23, 2010
There is a commercial version of the entire downloaded offline Wikipedia for mobile phone OS's called WikiPock available preloaded on an 8Gb Micro SD card
However, I realize Wikipedia is always available in a current version for download. What I'm looking for is a procedure to download it in a readable format onto an SD card myself. I would prefer to have it cross-platform so it could be read on either Win XP or OSX.
Does anyone know of an application to do this or a link to a detailed written procedure?
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Jun 4, 2012
My hard drive is nearly full so I have been trying to empty trash. Every time I try it starts to empty then abandons the procedure.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Oct 22, 2010
After hours of research, I'm finally making a thread about this. It's very simpleI know you can sync Google Calendars(GC) with iCal, so anything you change on your GC will sync to iCal, but I need a way to do the opposite. iCal››Google Calendar.
I know there is a $60 service that does this, but there must be a free way! I've had no luck searching Google for answers... Why I want to sync with GC is because I want my family to be able to see my calendars, but I don't like using GC, I much rather enjoy using iCal. Much nicer user interface; unlike Google which is very bland. (As is Google's way) Anyone able to help me out?
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Dec 21, 2009
My 500GB external hard drive (Hitachi DeskStar) crashed! The blue light comes on, and I can hear the hard drive spinning, then sounds like it's stuck, or clicking ...
Same thing happens to the internal HD on my iBook G4. Sometimes the internal HD works, sometimes not.
I desparately need to find someway to attempt to either fix the external 500GB HD, or recover the files. The 500GB was my main HD, and I have so much very important data that I need to recover (no backups!).
I have years of research (lots of family history), thousands of pictures (many very old), my personal journals that I've been keeping for years, personal information, letters, documents, family videos, and all of my e-mail.
Somebody was telling me that there is special software that will recognize the HD, and allow you to recover the files.
What would you recommend? At the present I have no money to do anything, but will save up for the recovery software. My uncle is getting me a new hard drive, so I'll have that to back up the files when I have the recovery software ...
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Dec 31, 2009
I have an iMac that is rapidly filling up. I would like to move my iTunes and iPhoto library to my external harddrive (I currently use for Time Machine). Is this possible or even adviseable? If I were to do this, what would I need to do. Is it as simple as moving the folders that hold these files on to the external. Would the programs find them.
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Sep 19, 2009
On my new MBP I fired and set-up the system, and SL was already installed.
I followed the procedure of cloning my Leopard HD on to a local back-up drive, using CCC, plugged it in to the MBP and booted from the clone.It has booted up without any noticeable issues but when I go to open Disk Utility, or any other program on the cloned disk, I get the '...application X quit unexpectedly' dialogue box
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