MacBook Air :: Cannot Update Software - Old Account Info Appears
Jun 19, 2014
I desperately need to update my MacBook Air -- however - when I attempt to do so, the login window appears - and it has my OLD email account from YEARS ago, not the one associated with this computer. If I go to iTunes - the correct email address for my account appears. If I go into my settings - the email address is correct. I don't get it -- it's the right email address associated with this computer and my APPLE ID account - but when I try to perform my software updates - it has an OLD unused email account in the APPLE ID box, and it is NOT changeable -- you can't click on it or change it in any way.Â
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Jun 9, 2012
I am unable to get into my account info on the iTunes store to check my account info. I keep getting a message that it is unavailable and try later, but this has been going on for weeks.
Info:
iPad 2 Wi-Fi + 3G, iOS 5.0.1
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Oct 11, 2009
I bought the new 13" MBP and I'm selling my Late 2007 15" MBP to cover the cost. I will be formatting the hard drive so that my account and info on the computer are erased. My question is, how can I erase my account on the system so that whenever the new owner gets it, he/she gets the Leopard start up screen (The one like when you purchase a new Mac and you have to setup your account i.e. the "welcome" screen)?
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May 27, 2010
I have a MacBook Air with Mac OS X 10.5.7 When i turned on my laptop, the guest account was active and i could login to it. However my own personal admin account was not found on the startup screen. Just the guess account. This occurred overnight. WHERE IS MY ACCOUNT!?
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Jan 6, 2011
I'm unable to either login or access account info on the Mac App Store. I click "Login" or "Account" from the sidebar and absolutely nothing happens. I sit and wait, thinking perhaps it's just a little slow, and nothing. Anybody else having this issue and is there any way to fix it?
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Mar 1, 2012
I'm trying to edit my address on the account and keep getting a temporarily unavailable note. Everything is up to date on software.
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Jun 27, 2012
I have credit cards from Thailand and the UAE. When I try to enter my information it comes up with Thai for the the Thai cards and Arabic for the UAE cards. I have tried uisng the US associated with my account but it asks for different credit card info. I need to know how to enter the information in English.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Dec 26, 2009
Anyone else here use Ally Bank in Safari? The purple bar winds up blocking account information and looks even more out of "alignment" on the account screens once logged in. When I adjust the size using the + and - adjustments, other page elements appear wrong. I have the most updated version of Safari (4.0.4) and OS X 10.6.2 on my iMac. (1680 X 1050) [URL].
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Jun 25, 2012
contact itunes support to confirm this action appears when i review my account
Info:
iOS 5.0.1
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Apr 2, 2012
when I delete an app it appears in mac app store's update label immediately, how can i delete it thorough?
Info:
MacBook Air, Mac OS X (10.7.3)
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Jun 25, 2012
I can't update software because a message appears that I have to log with the same Apple ID that was used to purchase them: iMovie, Garage Band, iPhoto, but those apps came with OSX Lion.How can I get the "original" Apple ID?
Info:MacBook Pro (13-inch Early 2011), Mac OS X (10.7.3)
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Jun 6, 2012
When I try to update my IMAC with software updates a box appears saying:  none of the selected updates could be saved. You don't have permission. How can I fix this.
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7)
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Apr 2, 2009
This started to happen a few days ago after installed a SSD drive in my Mac Mini and putting the iTunes library on my external HD.
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Nov 22, 2009
I have MYOB, liquid ledger I just downloaded the free trial version to see if I could download bank info, haven't fond it yet. MYOB I have oaid for but cant figure how to download from my bank. I don't want to pay 200 dollars for quick books, I have 2 employees in my painting business which is a s-corp. So it's pretty simple and strait forward.
1. I need to find a software that I can download from bank to this software.
2. Need to update the transaction once a week and edit my books.
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Dec 16, 2009
So like many people I have (had) a very unorganized iTunes folder. I decided it was time to basically put all my files in the same format and add a bunch of the missing information to the files, most notably the artist name. I have always saved my files in the following format: Artist name - song name .mp3. then I would just add the files into itunes and of course it would not add any info into the artist field for those songs. Through windows explorer, I added artist names to all of my files and changed some of the file names but how do I go about updating iTunes to reflect these changes?
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Mar 15, 2012
Two days ago I updated my Macbook Pro to the latest version using the "Software Update" utility. It restarted and I just shut it down.Yesterday I attempted to log to my account and I realized that it's not possible. No matter the account I try it:Â
1. Asks for a password (Enter password correctly).
2. A gray screen appears for one or two seconds as if it's loading the session.
3. It comes back to the accounts screen.Â
After many tries then I entered to the Recovery utilities ( Command + R on boot). I analized the disk and it's fine, no errors on it. So I decided to reinstall OS X When I try to re-install it starts to download some components and after few minutes of download it states that it cannot download these components. I thought it was a problem with my wireless network so I plugged an ethernet cable to the mac but the same error still happens after one minute or two.
Note: I checked my network with other devices and it's working fine.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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Apr 23, 2012
I got a new MacBook Pro (very happy!) and it came with iPhoto and Garage Band. I had not upgraded before, so these were 'new' for me. They seem to have been added to my Apple account - they appear as 'purchased' in the App Store, But when I try to update them, I get this message: "You have updates available for other accounts" and "To update this application, sign in to the account you used to purchase it."
Info:
MacBook Pro, MacBook Air, Mac mini, iPhone 4, Mac OS X (10.6.4)
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Mar 20, 2012
I bought over a Mac Book Pro from a friend. I can't update iPhoto and other apps as it seems like these are tagged to the previous owner's account. It basically requires me to sign in to my fren's account which is absurb! Because iphoto comes with mac isn't it?
Info:
MacBook Pro, iOS 5.1
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Feb 1, 2012
Today when I turned on my iMac, it went to the login screen and then something odd happened. I saw a second account on the login list that i never made. It is called "Other: and has an icon with lines and spheres (like a networking icon). Also when I click on it, it asks for a name and password.I logged into account and went straight to System Preferences ->Accounts and there is no "Other" in the list of accounts there on the left.just my account. Is this a virus or have I been hacked? Or is this is bug?
Info:
iMac (27-inch Late 2009), Mac OS 8.6 or Earlier
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Jun 9, 2012
how to update my steam account with errors.
Info:
iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)
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Feb 15, 2012
having difficulty with accessing app store account since updating to 10.7.3Â Cant see my purchased apps or get into my account pages since i updated to 10.7.3 this morning also struggles with updates page.
Info:
Mac OS X (10.7)
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Apr 24, 2012
I have the app store icon in my dock indicating that an app has an update. I click the app in the the update section and another window appears telling me I have updates for other accounts and that I need to sign into that accound to update applications for that account. The email address for that account is unknown to me. I am not aware of anyone having hacked my account, but it is in the back of my mind naturally that this has occurred. I have changed password on my account so far. I cannot delete the update from the app store even though I have deleted the iphone app from my itunes list.
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May 11, 2012
Did the 10.7.4 update yesterday and now I have a duplicate mail account with all the same email. I had my incoming mail server set to 535box.bluehost. Now I also have one set to mail.mywebhost. I tried deleting the duplicate yesterday but it screwed up all the mail in the other account. How to eliminate one without messing with the other?
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May 15, 2012
Software update downloaded and installed a system update. Opened Mail to find that it had duplicated one of my accounts. I now have two accounts with the same email address.Â
I'd like to delete one of them (no big deal), except that Mail tells me it will delete all messages associated with this address. That would be a lot of messages and messages that I need.Â
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May 28, 2012
While i update iPhoto to new version 9.2.3, the App Store always appears that, To update this application, signin to the account you used to purchase it.
Info:
MacBook Pro, Mac OS X (10.7.4)
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May 24, 2012
I bought this new MacBook Pro a month ago. When I try logging into my guest account, it froze. I had no other alternative but to get out of it by pressing the power button. Then I tried open a new user account to see if it also has the same problem. Unfortunately it did have the same problem - froze after I logged in. I had done a harddisk check, there seemed to be no problem.
Info:
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.2)
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Jun 2, 2014
MacBook Pro 15" mid 2009..After my 2 year old had a tantrum and threw a toy at my Mac which unfortunately had a drink next to it-with a consequential spillage-my MacBook is rebelling.Â
Issue: keys Cap lock, R and 4 do not work and Mac boots only in safe mode. Account is pw protected-my pw begins with R and have no guest a/c active. Do i need a new keyboard or is there a cheaper way?
Info:
MacBook Pro, iOS 5
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Feb 27, 2012
Not sure if it's the right place, but my MacBookPro is showing storage memory of ca.500GB almost full. Checked fotos, movies, music, apps, etc. and they are under 50GB in total.
Info:MacBookPro, Mac OS X (10.7.3)
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Mar 4, 2012
Appears Java is not installed on my MacBook Pro. How can I verify this? If not installed where do I go to get the proper download? I have a late 2011 Mac OS X version 10.7.3.
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May 21, 2012
I'm using a MacBook Pro, purchased in 2008, running Lion 10.7.4. My problem is that my cursor is jumping all over the place, will occasionally block out a section of text and then erase it, or the cursor will jump up to other points in my text, having me type into words already formed!! It has been a struggle to type this little bit of information. Tried restarting and zapping PRAM. Not sure what else to do. HELP. Is it on the way out?
Info:
MacBook Pro, Mac OS X (10.6.6)
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