Intel Mac :: Will Not Shutdown - Gray Screen Appear With Apple / Loading Spiral
Jun 3, 2012
My iMac is the latest model, however when I try to shut it down I get a grey screen with the apple loading spiral and it doesn't shutdown. I have version 10.7.4 OSX Lion, all updates have been downloaded. I have resorted to leaving it on. I do not want to hard shutdown because this could damage the system, my old iMac broke after the hard drive was damaged with the same style of issue.
Info:
iMac, Mac OS X (10.7.4)
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Dec 11, 2014
Why is my Snow Leopard OSX 10.6.8 IMac screen all white when I turn it on? There is no spiral and no Apple logo and the desktop does not appear. The screen is just white. Â
Prior to this, we had a wind storm in our area with some power glitches today. After one of them, the dock items disappeared and just the wallpaper was there. The colored spinner began going around when I clicked on the mouse but nothing was happening.  I unplugged it to try to reset it, but now the screen comes up all white, there's no apple logo that appears at start up and that's it. Now what should I do?
Info:
iMac, Mac OS X (10.6.8)
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Apr 4, 2012
My computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. Sometimes it refuses to shut down. This issues started after installing OS lion. What do I do?
Info:
MacBook Air, Mac OS X (10.7.3)
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Mar 13, 2012
My early Intel iMac (2006) won't shut down - gray spinning wheel and blue screen for more than 2 hours now. Can I safely turn it off with the power button? (I'm a little paranoid after a bad experience doing that with my MacBook Pro).what I should I do then?
Info:
iMac, Mac OS X (10.4.7)
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Jun 2, 2012
the screen it got stuck on was white, gray apple sign spinning circle thing
and i left it there for more then half an hour with no progress. I did a hard shut off, and waited for about an hour and tried again. This time i waited for an hour, and still no progress. what should i do?
Info:
iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)
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May 4, 2012
I recently noticed that when I shutdown/restart my MBP, i get stuck in a gray screen with spining wheel. I can't remember if and what i instaled, but I know that this problem happens when I open up ITunes and keep showing up even when I close/force quit manually ITunes.
Info:Mac OS X (10.7.3)
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May 8, 2007
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
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Jun 5, 2014
Upon start up my screen goes to normal gray w/apple logo and spinner then goes black. Cursor is visible and still is moveable but nothing else. I safe booted and bar came up also but then back to black screen.Â
Info:
iMac, Mavericks upgrade
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Apr 5, 2012
Today I upgraded a MacBook Pro from 10.6 to 10.7.3 and every time I try to shut it down or reboot it will go to the gray screen of death and ask to be powered down manually. On reboot it gives an error report.
Here it is:
Interval Since Last Panic Report: 2344 sec
Panics Since Last Report: 8
Anonymous UUID: 731B3211-37FB-4C90-9D90-C15739B5E84C
Thu Apr 5 17:26:25 2012 .....
I've tried to verify/fix permissions/disk but that didn't work. I even reinstalled Lion, but not from a fresh install. I'm trying to avoid a fresh install as this machine is used by many different people and it would be a pain to reinstall everything that is currently installed on it. This machine does have Deep Freeze installed. Could this be related to the issue? Even though the kernel panics on shutdown/reboot Deep Freeze is still able to save it's changes and boot thawed or frozen. Conversely, I have also tried to run a thunderbolt stability update and it can not complete due to the kernel panic.
Info:
MacBook Pro, Mac OS X (10.7.3)
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Aug 29, 2014
Macbook Pro 15 inch
OS X 10.9.4
2.4 GHz Intel Cor i7
4 GB 1333 MHz DDR3Â
I have had my macbook pro for just over 2 years. About a week ago it started randomly giving me a blue striped, grey, or black screen. The fan pins up and won't stop and either the laptop shuts itself off or I have to force it off. When it restarts it is very slow and sometimes the fan kicks on and won't stop and the screen just stays white after the initial apple and spinning wheel screen, so I have force shut it down and try again. Other times it eventually loads and lets me in but everything responds slowly and takes some time to open.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Dec 10, 2014
I'm selling my old iMac and while cleaning the hard drive it froze. I forced shut down and when I turned it back on a circle with a diagonal came up initially, followed by flashes of that, a question mark and the apple symbol. Now it won't get past the grey screen and the flashing symbols. Â
Info:
iMac, Mac OS X (10.4.11)
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Jun 25, 2014
I was watching Netflix two days ago when all of a sudden the image froze (the audio continued). I figured my internet was slow or something and waited a little for the image to keep moving, but nothing happened only the audio kept going. I tried to press esc to exit full screen mode, but nothing happened, I pressed more keys, still no reaction, even the audio and screen brightness keys didn't work. So I held the power button to do a force shut down.Â
After a couple of minutes, I pressed the power button again, startup sound played, then the white screen with the apple logo and loading gear appeared together with a grey loading bar. I figured that meant it had to repair something and waited. After two minutes it just shut off. I decided to leave it closed for the night. The exact same thing happened last night and tonight as well. Â
I have a MacBook Pro, I think its from 2010, with iOS Maverick installed. I also have MacKeeper on there, which I just read is apparently not a good thing. I tried finding an answer in the discussion forums, but I could only find that you should do a safe boot, which is supposed to make the grey loading bar appear, but that already showed up before and even when I tried holding down the shift key, the same thing happened. Â
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Apr 4, 2012
My MacBook pro won't start. It's stuck on the gray screen with the apple logo.
Info:MacBookPro
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Mar 26, 2009
A friend of mine has a black MacBook and it stopped working. When I switch it on there is just a grey screen with the Apple "doing" but then nothing happens. I tried some key combination to reset the NVRAM but it didn't help. The MB was purchased around 2 years ago with the Apple Care extension of + 2 years so it still should be covered by Apple Care. My questions concerns the Apple Care since I don't know how it works: - my friend says that he just bought the Apple Care extension when he ordered the MB and that"s all. Does it need to be somehow "activated" so that the MB is covered ? He has the Apple Care box but he never opened it. - Does he need the MB order bill to make Apple Care work ? - The MB was purchased in France but he's now in Germany. Can we just bring it to a Apple store here?
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May 1, 2009
I recently required a Power Mac G4, and it was working fine, albeit a bit slow but I just assume that was because there's too many files on it, but that's another story. I shut it down before I left work, when I came back in the morning it was just the grey screen with the apple. I reset it, still no response. I reset the PRAM, nothing. I tried to boot in Single user mode, nothing. I tried to boot in verbose mode, nothing. I force ejected the CD and put in an OSX disk one from my laptop, asked it to force read by restarting and pressing "C" and still nothing. I am not sure if a cable inside has been jarred lose.
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Jul 30, 2009
My wife's macbook will turn on, it stays on the gray screen with the apple. After a while it will just shutoff. I have tried removing the battery and holding down the power button for 5secs but did not work. I also reset the pram and also did nothing.
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Aug 23, 2009
Last weekend, my white Macbook was requiring a software update to 10.5.8. So I said, go for it and let it restart. That's when the trouble happened.
It began to restart but just stuck on the gray apple screen with the gear circle thing spinning. I tried several times to restart, but it never worked. I did all the things I knew to do (boot from DVD and run disk utility to repair permissions, zapped PRAM, ran it in the fsck thing; Booting in safe mode wouldn't work). So I booted from my backup and used SuperDuper to rewrite my boot drive. (I guess I should point out that when booting from my backup, I was able to access all my files on my internal HD, it just wouldnt boot). After doing that revert thing to 10.5.7, everything worked fine.
So then I tried to update again this weekend. Same thing happened. I've tried the same steps. I can still get to anything I've added to my regular drive since my backup and all that. Just won't boot from that main drive.
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Jul 8, 2010
I have a four year old Macbook that's not in the best of shape, but it hasn't failed me like this before.. ever.
I installed a new security update yesterday morning along with the new iTunes, and it worked alright for most of the day.
Around 10:30 or so, it just shut off.
I tried to turn it back on and was faced with the gray apple logo and the horrible spinning icon.
I've tried booting it up in safe mode, verbose mode, and even resetting the PRAM, and nothing works!
It eventually did go to a blue screen after maybe three or four hours, (I fell asleep so I'm not sure) but it still wouldn't let me do anything.
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Jun 4, 2014
I am stuck with DOS-looking commands on the gray apple startup screen. Part of the commands are listed below. I can't do anything. I'm not even sure I've been able to reboot, although I've tried holding the power button, holding S+Cmd+power, and holding ctrl+option+cmnd+shift+power. I can get it to go dark like it's rebooting, but the gray apple screen pops back up and about 3 seconds later the codes come back.
panic "unable to find driver for this platform..."
Debugger called <panic>
backtrace (CPU0), Frame: Return address Â
BSD process name corresponding to current thread: unknownÂ
[code]....
Info:
MacBook Air (11-inch Mid 2012)
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Dec 2, 2014
How to get my computer to turn on? I used it on Friday and had a normal shut down but when I went to turn it on yesterday, it gets the the gray screen with the apple and the loading bar and loads half way and then just stops and sits there until it eventually shuts itself off. I have tried turning it off and then back on and holding the D key but nothing happened.
Info:
MacBook Pro, iOS 8
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Sep 5, 2010
I have a 2009 2.53ghz 8gb 500gb 7200 macbook pro, running latest version of snow lep 10.6.4. It's been running fine since I got it last august, now today I started it and I get the blue screen that seems to refresh itself with a slight flicker every 10 seconds with a new blue screen with the spiraling activity dots. I tried booting from a disc, and it nothing changed. I tried booting in safe mode and it the bar would fill up, then it goes right back to bluescreen. I don't have a screwdriver on me, so I can't take the battery out.
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Apr 15, 2012
White screen stays on with spiral continuing but does not go to desktop screen after turning computer on.
Info:iMac (24-inch Mid 2007), Mac OS X (10.7.3)
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Jun 3, 2009
It will turn on and go to the white screen with the gray apple but even after several hours it wont do anything. I tried holding down C since my copy of leopard is stuck inside and it does the same thing.
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Oct 20, 2009
So, today I tried to install windows through boot camp assistant on my mac. When it got to partitioning my drive I got an error that my hard drive needed repairing. So I opened up disk utility and clicked verify disk (I can't click repair) and got this error Disk Utility stopped verifying �Chris Hard Drive� because the following error was encountered: Filesystem verify or repair failed. I then researched this and learned to fix the problem I must boot from my leopard install disk and use the DU from their. Unfortunately I don't have access to the disk. But I have the install disk from my old macbook (the white one) so I used this. I put in the disk and shut down. When I turn it on I hold C but all I get is a grey screen but with out the apple logo. When I try turning it out holding alt I don't get the option of the CD just Chris Hard Drive. But when I boot up holding D i do get to the hardware test screen but I get the error that's something like "Hardware test does not support this hardware". Will the Leopard install of a different type of macbook not work on my new macbook pro (13" aluminium)?
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Feb 27, 2012
Mac mini with 10.7 boots to grey screen with apple logo? Any way to overcome this?
Info:
Mac mini, Mac OS X (10.7.3), new machine
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May 9, 2012
While updating my imac, I got an error message saying that there is an error. And then it restarted by itself. Now its stuck on the loading screen.
Info:
iMac
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Jun 14, 2012
My 13" macbook is stuck on the grey opening screen with the apple logo and progress circle.
Info:
MacBook
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Jul 8, 2009
Ok i just put boot camp on my Mac about 2 weeks ago. I put Windows Xp Prof on and have been only useing that... about 4 days ago i started useing Mac then just the other day i went to go on to mac and it was at the Apple loading screen then it shut down and it does this every time i try to go on to mac... it has done this with Windows also and i just reboot camp it but this time i dont know what to do.... can any one help?
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Apr 18, 2012
Cannot Restart or Shutdown my iMac from the Apple menu.
Info:iMac, Mac OS X (10.6.8)
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Mar 2, 2010
I'm noticing some weird behavior in my Mac Pro first gen.
Basically, when I start it up, the displays just stays black for some time, until the Desktop loads up and the computer is functional, but never displays the gray screen with the Apple logo. This just happened all of a sudden and stayed like this.
I know is not a big deal now, but I'd like to sell it in the near future and this could be problematic for that.
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