MacBook Air :: Gray Apple Screen - Looks Like DOS / Panic / Kernel
Jun 4, 2014
I am stuck with DOS-looking commands on the gray apple startup screen. Part of the commands are listed below. I can't do anything. I'm not even sure I've been able to reboot, although I've tried holding the power button, holding S+Cmd+power, and holding ctrl+option+cmnd+shift+power. I can get it to go dark like it's rebooting, but the gray apple screen pops back up and about 3 seconds later the codes come back.
panic "unable to find driver for this platform..."
Debugger called <panic>
backtrace (CPU0), Frame: Return address Â
BSD process name corresponding to current thread: unknownÂ
[code]....
Info:
MacBook Air (11-inch Mid 2012)
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Aug 28, 2014
i have a Macbook running mountain lion, which froze today on safari. I had to force close then when I restarted, it stuck on the grey screen with apple logo and pinwheel. I tried rebooting in safe mode, which eventually came up with the following   Â
panic(cpu 0 caller 0x004384FF): "unable to find driver for this platform: "ACPI".
"@/SourceCache/xnu/xnu-1228.12.14/iokit/Kernel/IOPlatformExpert.cpp: 1407Â Â
and a lot of other stuff under that. I understand this is a kernel panic? Â
i've tried a disk repair which came back as 'disk utility can't repair this disk etc'Â Â
is there any hope I will be able to connect via Ethernet to another mac and get to my hard drive or is all hope lost? Â
Info:
MacBook Pro
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Feb 12, 2012
I am experiencing black screen and kernel panic issues on a macbookpro 5,5 (Late 2009) running Mac OS X Lion 10.7.3. Theses are two of the most recent error reporting logs sent over to Apple Inc.:Â
Log 1:Â Interval Since Last Panic Report:Â 5191 secPanics Since Last Report:Â Â Â Â Â Â Â Â Â 1Anonymous UUID:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Sat Feb 11 19:27:15 2012Panic(CPU 1): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff80149c2c40, spinlock owner: 0xffffff80141c4000, current_thread:
[code]....
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May 22, 2009
Something weird has happened twice in the last week or so - I close my MacBook (black), open it later (I think both times I moved it somewhere), and when I re-open the screen is black and I have to restart using the power button.
What I noticed this time is that I could barely make out text on the screen, and although I couldn't read the whole thing, it was definitely a kernel panic "grey screen of death":
I'm wondering why this could be happening - both times it definitely had to do with closing and re-opening the laptop, and I'm wondering what the dimmed screen (I could barely make out the words) says about the issue.
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Sep 1, 2014
I tried to press shift, cmd and v during startup which notified that the os x version cannot be identified!
Info:
MacBook Air
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Jul 5, 2009
I just experienced a kernel panic while connecting to the internet on dial up using Apple's USB Modem, this is the first time it has happened and I've had the modem for over a year. It happened right after I yanked out the cable right after I clicked the connect button because I realized that the phone was currently in use. Should I post the log at /Library/Logs/PanicReporter ?
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May 24, 2012
my iMac crashed quite often recently.Everytime is crash the log shows ''com.apple.iokit.IOHIDFamily(1.7.1)'' in backtrace(not sure what does that mean...Here is my hardware overview: (not sure how much I should provide)
Model Identifier: iMac10,1Processor Name: Intel Core 2 DuoProcessor Speed:3.06 GHzNumber of Processors: 1Total Number of Cores: 2L2 Cache:Â 3 MBMemory: 12 GBBus Speed:Â Â Â Â 1.07 GHzBoot ROM Version: IM101.00CC.B00SMC Version (system): 1.53f13Â
Here is the log:Â
Fri May 25 13:15:35 2012
panic(cpu 1 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f80aaddaa, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010070a000, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0x0000000010000000, RBX: 0x010038801aefafc0, RCX: 0x0000000000000001, RDX: 0x0000000000000000
[code]....
Info:
iMac, Mac OS X (10.7.4)
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May 24, 2010
My 3+ year old MacBook is unable to startup anymore. Whenever I boot up, after the apple logo I get the Kernel Panic. This happened after one time when I forced shutdown after I thought my macbook crashed. I've read from past threads this is possibly to do with hardware problems, but I can still boot to bootcamp windows (which I am currently using) and all seems to work fine. What can I do?
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May 8, 2007
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
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Feb 12, 2010
I think it's UNIX. Not too familiar with it. I have G4 powerbook. 4 years old. Tiger. I was surfing safari, when I got the wheel. Couldn't even click the desktop to activate the finder. Did a hard reboot. Now, the mac Icon comes up, then goes to a black screen, then to the MAC OSX start up window (bar doesn't move). Then a black screen with Darwin/BSD (new-host.home) (console) login: It just comes up with a line that ends with my user name and restarted then same thing happens.
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Jun 17, 2010
I turned up one day to teach using the Mac Pro and the message on the screen said I had to restart my computer. After many times I gave up. I wrongly thought the hard disk failed as one of the pupils saw some water underneath the Mac from the leaking roof. I checked and formatted the hard drive inside a pc and put Windows on it. After inserting the hard drive and the OSX into the dvd drive proceeded to re-install the software, only to find exactly the same problem as before. What to check next before trying to find someone to fix it.
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Apr 27, 2012
Last night I was defraging my G4 OS Tiger 10.4.11 and at about 53% the power went out. Now all I get at start up is the Kernel Panic screen. What should be my first step?
Info:
PowerMac, Mac OS X (10.4.11)
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May 24, 2012
Last night I was in the middle of downloading a file and had a kernal panic (crash report below).When I now log in I either immediately get a black screen ( but can see white spots which are the corners of windows opened) or sometimes I get to my desktop but after a few minutes the screen windows deteriate (repeatative ghosting like an old 80'spop video!) which then become unresponsive. I'm figuring it's had it's day now and hope to get a new iMac tonight. I would like to migrate everything but am unsure whether this is a hard drive failure ( in which case the migration is probably out of the window) or something else?Â
Interval Since Last Panic Report: 2699211 sec
Panics Since Last Report: 4
Anonymous UUID: 3489AC4E-2DC6-4498-AF01-5828C8995EB4
[code].....
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Apr 4, 2012
My MacBook pro won't start. It's stuck on the gray screen with the apple logo.
Info:MacBookPro
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Mar 26, 2009
A friend of mine has a black MacBook and it stopped working. When I switch it on there is just a grey screen with the Apple "doing" but then nothing happens. I tried some key combination to reset the NVRAM but it didn't help. The MB was purchased around 2 years ago with the Apple Care extension of + 2 years so it still should be covered by Apple Care. My questions concerns the Apple Care since I don't know how it works: - my friend says that he just bought the Apple Care extension when he ordered the MB and that"s all. Does it need to be somehow "activated" so that the MB is covered ? He has the Apple Care box but he never opened it. - Does he need the MB order bill to make Apple Care work ? - The MB was purchased in France but he's now in Germany. Can we just bring it to a Apple store here?
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Jul 30, 2009
My wife's macbook will turn on, it stays on the gray screen with the apple. After a while it will just shutoff. I have tried removing the battery and holding down the power button for 5secs but did not work. I also reset the pram and also did nothing.
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Aug 23, 2009
Last weekend, my white Macbook was requiring a software update to 10.5.8. So I said, go for it and let it restart. That's when the trouble happened.
It began to restart but just stuck on the gray apple screen with the gear circle thing spinning. I tried several times to restart, but it never worked. I did all the things I knew to do (boot from DVD and run disk utility to repair permissions, zapped PRAM, ran it in the fsck thing; Booting in safe mode wouldn't work). So I booted from my backup and used SuperDuper to rewrite my boot drive. (I guess I should point out that when booting from my backup, I was able to access all my files on my internal HD, it just wouldnt boot). After doing that revert thing to 10.5.7, everything worked fine.
So then I tried to update again this weekend. Same thing happened. I've tried the same steps. I can still get to anything I've added to my regular drive since my backup and all that. Just won't boot from that main drive.
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Jul 8, 2010
I have a four year old Macbook that's not in the best of shape, but it hasn't failed me like this before.. ever.
I installed a new security update yesterday morning along with the new iTunes, and it worked alright for most of the day.
Around 10:30 or so, it just shut off.
I tried to turn it back on and was faced with the gray apple logo and the horrible spinning icon.
I've tried booting it up in safe mode, verbose mode, and even resetting the PRAM, and nothing works!
It eventually did go to a blue screen after maybe three or four hours, (I fell asleep so I'm not sure) but it still wouldn't let me do anything.
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Dec 2, 2014
How to get my computer to turn on? I used it on Friday and had a normal shut down but when I went to turn it on yesterday, it gets the the gray screen with the apple and the loading bar and loads half way and then just stops and sits there until it eventually shuts itself off. I have tried turning it off and then back on and holding the D key but nothing happened.
Info:
MacBook Pro, iOS 8
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Jun 14, 2012
My 13" macbook is stuck on the grey opening screen with the apple logo and progress circle.
Info:
MacBook
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Sep 29, 2010
I am trying to fix a friends macbook pro. When I turn it on the screen shows the apple and the spiral underneath it spinning like it should then when it stalls for .2 seconds it goes to a white screen then there is vertical purple lines in groups across the screen. So the screen is white/purple. Then it fades to just white and I cant do anything.
I hooked up my monitor with a DVI cable to see if it was the motherboard that was possibly bad but the monitor works just fine with the cable. I can use the computer with the laptop keyboard/mouse and it works just fine. The laptop screen just stays blank the whole time. I uploaded a vid to utube for it. If anybody has any ideas for me please help. I dont know if this is a monitor problem or the inverter or the motherboard, possibly some other piece of hardware?
Here is the link to the video: http://www.youtube.com/watch?v=1JBFv-GTBmY
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Feb 17, 2012
I Have a MacBook pro 17" 2009 with OS 10.7 Lion, I was doing the updates in the middle of the updates give a error and say you need to restart, Now, when I restarted it is showing gray screen with apple logo and spinning gear and is not moving beyond that (even after 3 hours).I tried Resetting my mac PRAM and NVRAM, nothing, I tried Safe Mode, I tried verbose mode(command V) and is show me this,The system bootstrapper has crached: Trace/BPT trap: 5. I don't have originals cd I lose them when I move.and Lion I'm download from app store I don't Have DVDÂ I don't care about information on my mac, I backup everything daily. I just want to make it work again.
Info:
MacBook Pro, Mac OS X (10.7.3), 17" 2009
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May 6, 2012
when i start up my macbook it goes the the gray screen with apple logo then the logo turns in to a circle with a line in it
Info:
MacBook
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May 29, 2012
This morning, I would turn it on and it'd go to the grey screen with the Apple logo for a few seconds and then go to the icon that is a circle with a line through it. After reading online, I was able to boot it up in Safe Mode. I went to Startup Disk in Preferences. I chose the MAC OS X, xxxx and then clicked the lock to prevent further changes and then clicked restart. Now when I turn on the macbook, it goes to the grey screen with the Apple logo for at least two-three minutes and then just shuts off. Won't boot into Safe Mode now. I already tried the Command-Option-P-R keys trick like five times.
Info:
MacBook Pro
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Sep 2, 2014
i have a macbook pro 15' late 2011 and it stopped booting. The apple disappear and the. It get stuck in a gray screen.I saw on the web that it would be possible to apply a software fix, disabling the video card. IN my country a new macbook is about 3.000 usd, so buying a new one is not an option for me.Â
Info:
MacBook Pro, OS X Mavericks (10.9.4), Macbook pro late 2011 15'
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Mar 6, 2010
I am trying to install windows 7 on macbook air, through an external DVD drive, since USB didnt work for me. The DVD is detected and ounce I click start windows installation, the system boots and gets stuck at the gray boot screen with the apple logo. What is causing this? how can I solve this?
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Jul 25, 2010
For several weeks, my black MacBook (2008) has been acting odd. Certain applications won't open, and when I attempt to open them, the computer makes a quiet clicking noise, like the drive is failing. Last week, when trying to boot it, the thing just wouldn't. Stuck on the grey Apple logo screen. Assuming a hard drive problem or failure, I ran the tests. I ran Disk Utility from the Snow Leopard install disk, checked & repaired permissions, checked & repaired disk. All okay. I ran the Apple Hardware Test from the install disk that came with the computer, using the test that runs for an hour or so, and all appears to be fine. The computer won't boot into safe mode. I've tried flashing the PRAM. I doubt I could achieve much through target disk mode, as I've already run Disk Utility. What's left to do? Something doesn't add up here.
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Apr 26, 2012
My Macbook Pro is not starting past the grey screen and the apple logo and the rolling circle. I have tried every method and I am desperate to do anything to start my computer even erase the entire disc. I have contacted the Apple store and they told me the cost will be equivalent to $600 to just repair it and no way I will be able to afford it. I am willing to do anything and even erase my entire disc. However, for that the instructions on the Apple page state that 'Insert your Mac OS X 10.4 or 10.5 installation disc'. However, I do not have my installation disc Is there any other way I can erase the OS system and at least reboot my Macbook?
Info:
MacBook Pro
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Nov 26, 2010
For the past few days (never happened before) my apps started crashing continuously and kernel panic screen started appearing very frequently. I am still wondering what may be the cause of it, then I tested my RAM with Rember, and this log showed up:
Memtest version 4.22 (64-bit)
Copyright (C) 2004 Charles Cazabon
Copyright (C) 2004-2008 Tony Scaminaci (Macintosh port)
Licensed under the GNU General Public License version 2 only
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Nov 29, 2009
I did a quick search through the forum and didn't see anything specific about this problem. It just started to occur yesterday and nothing has changed on the computer. (Nothing new installed and no external hardware plugged in.)
Basically, it just pops up with the grey screen advising to restart. Sometimes it occurs after waking from sleep, sometimes it occurs after starting up, and sometimes it occurs in the middle of a task. I haven't noticed a specific pattern.
I ran the AHT and everything passed. I also ran Rember and the memory seemed fine in the test. I reset the PRAM and VRAM and the SMC after speaking with Apple. Finally, I reinstalled the OSX clean on the machine and the panics are still occurring.
This is the last panic report from the Macbook 1,1 2.0 with 1.25 GB RAM. I'm hoping it is the RAM and not something with the logic board, but am not sure if that can be ascertained without finding replacement RAM first.
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