A friend of mine has a black MacBook and it stopped working. When I switch it on there is just a grey screen with the Apple "doing" but then nothing happens. I tried some key combination to reset the NVRAM but it didn't help. The MB was purchased around 2 years ago with the Apple Care extension of + 2 years so it still should be covered by Apple Care. My questions concerns the Apple Care since I don't know how it works: - my friend says that he just bought the Apple Care extension when he ordered the MB and that"s all. Does it need to be somehow "activated" so that the MB is covered ? He has the Apple Care box but he never opened it. - Does he need the MB order bill to make Apple Care work ? - The MB was purchased in France but he's now in Germany. Can we just bring it to a Apple store here?
I have the last Aluminum 15" MBP model to come out right before the unibodies. I bought it the day the uni's came out to save some dough. Got the Applecare and all has been good until recently.Recently I have noticed some "stage lights" showing on my screen. It looks like a string of lights coming from the bottom of my screen and fading away the further up the screen they progress.
I am going to buy my first mac when they release the arrandale MBPs. I will get the 13", I was wondering about applecare, lets say I cracked my screen on the corner and I can see everything else fine, but not the corner, how would they fix it? Send me a new one, or change the screen? I guess, what I am trying to ask is, if I break it, but it is still usable; will they replace it or fix the broken part?
I have a much loved ibook G4 14" (late 2004??). It has just died. Well, in so much as it won't boot up. The ibook either gets as far as the apple grey screen and hangs, gets to the login screen and hangs, actually loads up finder etc and hangs or none of the above. Sometimes flashing red, blue green black.
After lots of research online over the past few days I tried the following: I have tried safe mode (not working), starting the command prompt screen (single user and verbose modes), started open firmware, and tried booting from a CD. Nothing works as the boot gets so far then hangs. I have flashed the PRam, resetted the NVRam, and have stopped short of opening up the case to dismantle it!
I just really want to access the hard drive now. I have tried Target disk mode and linked the ibook (pressing T) via firewire to a PowerPC G5, but the G5 doesn't recognise the ibook. System profiler on the G5 shows the target mode connected and working fine via firewire, just the icon for the ibook/target doesnt mount on the G5 desktop so I cant access it.Currently the boot freezes within a couple of minutes.I tried the hardware test CD that came with the ibook years ago, I have also tried booting from an OSX Panther CD. I'm assuming they would be bootable.
I forgot to mention that in linking with the G5 in target mode, a disk that I put in the ibook drive appeared on the G5 desktop as an external drive, therefore I wonder why i cannot see the actual ibook drive mounted. The CD drive works as it mounted on the G5.Does the ibook have an actual PRam battery that can be replaced? Maybe this is an issue?Am I able to actually remove the hard-drive and access it as an external drive somehow?
I have an old Macintosh II that someone gave me. It powers on but when it gets to the gray screen right upon startup, it hangs there and never shows the "?" Anyone knows why it does this? What can I do about it? Thanks.
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
Macbook Air, Rev A. Worked like a charm for 1.5 years.Upgraded to a Rev c SSD and gave the Rev A to the wife.She installed NOTHING.Within a few weeks it started running VERY slow. I'm talking 2 minutes of beach ball per click.I use Disk Utility to check the drive. No problems of any kind.
Rebooting would take -- and I'm not exaggerating -- over an hour. First it would sit with a grey screen for 5 minutes. Then with an apple logo for 10 more. Then with the little spinning circle for 30. Then the desktop background would show up and sit for 20 minutes, etc.
Was gonna upgrade to Snow Leopard so what the heck, backed it all up and installed Snow Leopard. To my surprise, it instaled Snow Leopard on top of the old OS -- it kept all the files around so no need to restore from backup.
Speed problem SOLVED!Then a few weeks later the same problems.This time I check the drive AND run the hardware test. No problems.I ERASED the entire drive. I installed Snow Leopard.All is good for a few weeks.Then the problem came back a 3rd time.
I go to reinstall a 3rd time and Snow Leopard doesn't even acknowledge that there's a hard drive in the machine! And when I look in system profiler it says there's no drive of any sort. Yet it will reboot and run... just VERRRRRYYYY slowly.
I'm ready to replace the drive with a Runcore SSD or some such other device but I want to be sure the problem is the drive and not some other aspect of the hardware (motherboard, RAM, etc.)Anyone ever seen this? Anyone have any ideas as to how to investigate, solve, conquer, save myself from madness??
I have the 2.53ghz with 4gigz of Ram MacMini from Xmas 2009.A few of you know that I had been trying out different SSD's before finally jumping on with OWC 60gig SSD. I've had it for about 2 months now and it works great except I've recently been having my computer freeze and the beach ball of death appears constantly when on Safari and sometimes iMovie. After shutting down the computer manually, sometimes booting up will leave me at the grey screen for minutes before i shut it down and wait maybe 30 mins before i fire it up again, which usually works 9/10 times.
I also noticed the beach ball delaying certain processes like loading Safari or a webpage. For example, I have my OWC External hooked up via FireWire800 with just my music and videos, however occasionally if im browsing thru websites or loading a program it'll cycle the external and have the beachball as if trying to load something before proceeding. It is more an annoyance than a problem.
I ran disk utility on all my drives as well as the Apple Hardware Test CD to see if maybe my Logic Board was the problem. I did the general test as well as the indepth test, both show negative signs of a problem.Can anyone shed some light on what could be the problem?Should I put the factory drive back in and take it to Apple to run their diagnostic test?Could the SSD be failing? (I could RMA it, but didn't know if its an Apple issue vs OWC)
My wife's macbook will turn on, it stays on the gray screen with the apple. After a while it will just shutoff. I have tried removing the battery and holding down the power button for 5secs but did not work. I also reset the pram and also did nothing.
Last weekend, my white Macbook was requiring a software update to 10.5.8. So I said, go for it and let it restart. That's when the trouble happened.
It began to restart but just stuck on the gray apple screen with the gear circle thing spinning. I tried several times to restart, but it never worked. I did all the things I knew to do (boot from DVD and run disk utility to repair permissions, zapped PRAM, ran it in the fsck thing; Booting in safe mode wouldn't work). So I booted from my backup and used SuperDuper to rewrite my boot drive. (I guess I should point out that when booting from my backup, I was able to access all my files on my internal HD, it just wouldnt boot). After doing that revert thing to 10.5.7, everything worked fine.
So then I tried to update again this weekend. Same thing happened. I've tried the same steps. I can still get to anything I've added to my regular drive since my backup and all that. Just won't boot from that main drive.
I am stuck with DOS-looking commands on the gray apple startup screen. Part of the commands are listed below. I can't do anything. I'm not even sure I've been able to reboot, although I've tried holding the power button, holding S+Cmd+power, and holding ctrl+option+cmnd+shift+power. I can get it to go dark like it's rebooting, but the gray apple screen pops back up and about 3 seconds later the codes come back.
panic "unable to find driver for this platform..." Debugger called <panic> backtrace (CPU0), Frame: Return address  BSD process name corresponding to current thread: unknown [code]....
How to get my computer to turn on? I used it on Friday and had a normal shut down but when I went to turn it on yesterday, it gets the the gray screen with the apple and the loading bar and loads half way and then just stops and sits there until it eventually shuts itself off. I have tried turning it off and then back on and holding the D key but nothing happened.
I am trying to fix a friends macbook pro. When I turn it on the screen shows the apple and the spiral underneath it spinning like it should then when it stalls for .2 seconds it goes to a white screen then there is vertical purple lines in groups across the screen. So the screen is white/purple. Then it fades to just white and I cant do anything.
I hooked up my monitor with a DVI cable to see if it was the motherboard that was possibly bad but the monitor works just fine with the cable. I can use the computer with the laptop keyboard/mouse and it works just fine. The laptop screen just stays blank the whole time. I uploaded a vid to utube for it. If anybody has any ideas for me please help. I dont know if this is a monitor problem or the inverter or the motherboard, possibly some other piece of hardware? Here is the link to the video: http://www.youtube.com/watch?v=1JBFv-GTBmY
I Have a MacBook pro 17" 2009 with OS 10.7 Lion, I was doing the updates in the middle of the updates give a error and say you need to restart, Now, when I restarted it is showing gray screen with apple logo and spinning gear and is not moving beyond that (even after 3 hours).I tried Resetting my mac PRAM and NVRAM, nothing, I tried Safe Mode, I tried verbose mode(command V) and is show me this,The system bootstrapper has crached: Trace/BPT trap: 5. I don't have originals cd I lose them when I move.and Lion I'm download from app store I don't Have DVDÂ I don't care about information on my mac, I backup everything daily. I just want to make it work again.
This morning, I would turn it on and it'd go to the grey screen with the Apple logo for a few seconds and then go to the icon that is a circle with a line through it. After reading online, I was able to boot it up in Safe Mode. I went to Startup Disk in Preferences. I chose the MAC OS X, xxxx and then clicked the lock to prevent further changes and then clicked restart. Now when I turn on the macbook, it goes to the grey screen with the Apple logo for at least two-three minutes and then just shuts off. Won't boot into Safe Mode now. I already tried the Command-Option-P-R keys trick like five times.
i have a macbook pro 15' late 2011 and it stopped booting. The apple disappear and the. It get stuck in a gray screen.I saw on the web that it would be possible to apply a software fix, disabling the video card. IN my country a new macbook is about 3.000 usd, so buying a new one is not an option for me.Â
Info: MacBook Pro, OS X Mavericks (10.9.4), Macbook pro late 2011 15'
I am trying to install windows 7 on macbook air, through an external DVD drive, since USB didnt work for me. The DVD is detected and ounce I click start windows installation, the system boots and gets stuck at the gray boot screen with the apple logo. What is causing this? how can I solve this?
For several weeks, my black MacBook (2008) has been acting odd. Certain applications won't open, and when I attempt to open them, the computer makes a quiet clicking noise, like the drive is failing. Last week, when trying to boot it, the thing just wouldn't. Stuck on the grey Apple logo screen. Assuming a hard drive problem or failure, I ran the tests. I ran Disk Utility from the Snow Leopard install disk, checked & repaired permissions, checked & repaired disk. All okay. I ran the Apple Hardware Test from the install disk that came with the computer, using the test that runs for an hour or so, and all appears to be fine. The computer won't boot into safe mode. I've tried flashing the PRAM. I doubt I could achieve much through target disk mode, as I've already run Disk Utility. What's left to do? Something doesn't add up here.
My Macbook Pro is not starting past the grey screen and the apple logo and the rolling circle. I have tried every method and I am desperate to do anything to start my computer even erase the entire disc. I have contacted the Apple store and they told me the cost will be equivalent to $600 to just repair it and no way I will be able to afford it. I am willing to do anything and even erase my entire disc. However, for that the instructions on the Apple page state that 'Insert your Mac OS X 10.4 or 10.5 installation disc'. However, I do not have my installation disc Is there any other way I can erase the OS system and at least reboot my Macbook?
The little progress spinner thing below the apple just spins and spins. The computer said that several apps stopped responding and had to quit after falling asleep watching a movie in VLC, which had error logs that had frozen on the screen as well saying, "Computer too slow?" from dropped frames apparently. Not normal. Also, yesterday, when waking it up from the display shutting down, the whole screen was gray and smeared looking. There was nothing recognizable at all on the screen, and I hit the power button quickly for it to sleep, and back again and it worked fine for the rest of the day. Its a 1.66 Core Duo Mac mini w/ 2gb of RAM.
I got Apple Care at the same time as I bought my 2010 Macbook Pro (at an Apple Store). First of all, I did not get an Apple Care box - just a receipt with the agreement number and other Apple Care particulars. Is this normal?
Second, I read somewhere that you need to register Apple Care?? The Apple Store sales rep did not say anything about registration. So do I still need to register - or is it only for people who buy Apple Care separately from the hardware? And if I do have to register, how do I go about it?
I just got the 2.13ghz 128gbSSD off of ebay (fnjjor a great deal!). Just arrived today and everything looks great - works great etc. I wanted to see the age of my mba and when I entered the SN into the apple support site - it says that apple needs proof of purchase that whole deal. Well I don't have a legitimate proof of purchase from an authorized site (need to ask the seller), but the MBA is 11 months old according to coconut battery.
1. Should I even get applecare? Hinges can be replaced out of warranty, and I have an SSD that is failsafe. Any other issue would probably be my own fault. 2. I should be ok purchasing apple care through the customer support number yes? I think I did that for a powerbook and was able to buy apple care for it (a 12" G4 no less!)
