ITunes :: Can't Log Into Account Information Or Purchase Content
Mar 19, 2012
I'm on my 14th email to iTunes support and after 14 days of not being able to log into my iTunes account, I'm getting a bit desperate. Every time I log in, I'm redirected to the login screen that asks for my account name and password. I've reset my password 4x and Apple has done it twice. Still no change. I'm not getting any response that my password is wrong and I'm allowed to fill in my credentials as many times as I want. It's just redirecting me to the login screen and asking me again. If I log out and back in, it tells me after login that I need to press "ok" to verify my account information, after which it redirects me to... the login screen.Â
Info:
Macbook Pro 15"
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Mar 3, 2012
My son has used my iTunes a/c for his purchases and he's now going to get his own iTunes a/c.Is there any way I can transfer what he's bought to his new ID?I don't want or need to keep the music etc on my a/c.I'm guessing that this can't be done but any advice is welcome
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Feb 2, 2012
how i do change the country of purchase on my account?
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Jun 7, 2012
I have apple account. But now I can't download app and game purcharge in itune by my account. When I redeem gift-app, it show up message "Your Apple ID has been disabled".
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Apr 3, 2012
I don't usually check my itunes account, but today I actually decided I wanted to buy music. I put a $100 gift card I got from buying a Mac for college in a few months ago, and bought like $9 worth of stuff and just left it idle. It says that about 2 weeks ago there were purchases made to download an app and then some gem **** (in app content) that cost $80 ******* dollars that was bought. I'm not worried about my personal information because i don't use a legitimate adress and only buy gift cards, because I like to live off the apple grid i guess...w/e, WHO DO I EMAIL TO GET THAT MONEY BACK!!!
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.7.3)
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Feb 9, 2010
I recently had to create a new account (admin) because of problems with the old one. I've now been using the new account with no problems for a few weeks, and am ready to ditch the old one completely. I've got everything organised except my iTunes content. iTunes on the new account behaves as if there's nothing there, so I can see I've got some work left to do.
I authorised iTunes on the new account for both the iTunes store (was told it already was authorised) and for my [URL] account. I changed permissions to read and write for everyone on iTunes in the old account, but that didn't help anything.
Is there a simple way to do this? Once this is transferred I want to delete the old account completely, so setting content up to share isn't the best solution for me.
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Mar 31, 2012
I want to split my iTunes account.Currently I share with my son and now I would like to take audiobooks and a few songs purchased to a new account but leave the rest for him. Is this possible?
Info:
iOS 5.1
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Dec 7, 2014
I was trying to purchase/download music and got a message that my iTunes account was disabled. Why? And how can it be enabled?
Info:
MacBook Pro
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Dec 3, 2014
I had an iTunes account before I got my MacBook Pro and they have different IDs. The first account has all my purchased music and I would like to use it with my new computer. When I try to download music of the previous account from the Cloud, I get the message that the iTunes account information differs from the computer. Can the first account be edited, or can the two be merged without losing anything or having to buy again?
Info:
MacBook Pro, OS X Yosemite (10.10)
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Dec 8, 2009
Im trying to open an iTunes account in Spain, however the content is Spanish and I am from the UK and I want English content. I can change the country to the UK but as I start the registration process iTunes ask for the banking details, at this point it asks If the billing address of your credit card is not in the UK click here once you select Spain as your banking address all the content reverts back to Spanish. In short - How do I set up an account With English content in Spain with a Spanish bank account?
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May 17, 2012
Years ago I purchased a number of songs in my library using a corporate email address that is no longer valid and I do not remember the password. As I have no way to retrieve these songs and autyhorize them it because of the inactive account I cannot play the songs on my new computer without repurchasing them.
Info:
MacBook
Pro
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May 22, 2012
Looking at my account in the App Store, I found an item, which I have not downloaded, listed as purchased.I did not purchase this item.How do I get rid of it?
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Sep 17, 2010
I can't see purchases made by my wife when I log in to iTunes (and vice versa). We have one account and we'd like to share a few songs. We both use the same machine, however we each have our own log in
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Jun 27, 2012
I can't access my account information on my mobileme account. It justs same accessing account information but won't log into that
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Jun 9, 2012
how long will it take to refund a purchase back to account
Info:
iPad, iOS 5.1.1
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May 6, 2012
Recently i udgraded to Lion. It would not take my existing AppleID so i had to create a new one. Now i can't get my old information to go to the new account. I only want and need one. this is becoming worse than windows upgrade
Info:
MacBook
Pro, Mac OS X (10.7.3)
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Sep 4, 2014
I've been told that I need to reduce usage on my iCloud account or upgrade for more storage. I need to see what my usage is. How do I look up the usage information for my storage on iCloud?
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May 28, 2012
While i update iPhoto to new version 9.2.3, the App Store always appears that, To update this application, signin to the account you used to purchase it.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Jun 6, 2012
My hard drive crashed, so I had to get a new one. After picking my macbook up from the apple store, I can't change the account information. It is set as 'test' and i don't know the password. Is there a password? How do I change it?
Info:
MacBook, Mac OS X (10.6.8)
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Nov 5, 2009
how to remove all data, installed applications and delete password, account informations.
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May 2, 2012
I just went through the process of buying an app as a gift to be delivered via email. Typed my personal message to the recipient, confirmed the delivery address. Got the review screen. Then when I clocked to purchase the app, I got a security screen asking me to select 3 security questions and an alternate email address. Got immediate emails from Apple noting the changes to my account. But I never got an email confirming the gift purchase. How do I tell if it went through? The item is not listed in my purchases, but maybe that's by design?  Did the security question dialog hijack the purchase process?Â
(Also checked my credit card website, and it doesn't look like there's a pending charge yet. But I'd hate to purchase this app twice.)
Info:
MacBook
Pro, Mac OS X (10.6.8)
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Apr 4, 2012
Would like purchase movies and some tv shows from another countries itunes store, but not sure if they will work on my US itunes account.Â
Info:
MacBook Pro, Mac OS X (10.4.10)
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Mar 21, 2012
My daughter has just spent £70 on a game which has the type as 'in app purchase'. What does this mean and how can I stop her from doing it again
Info:
MacBook Pro
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Mar 24, 2012
how do I cancel a purchase that I haven't downloaded yet from iTunes?
Info:
MacBook Pro (17-inch Mid 2010), Mac OS X (10.7.3)
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May 2, 2012
Since switching my iTunes account to Jamaica, I am unable to purchse songs or albums. I have the latest iTunes.
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Jun 16, 2012
I ordered "The Pianist" in HD then when I clicked purchase, two versions of the movie are being downloaded. I wanted to know if it is possible to cancel the Non-HD one since I did not want to purchase that and I do not see the purpose of buying two versions of the same movie. Â
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Dec 25, 2009
I've recently seen Sky HD on my parents set up and was wondering what is the difference in quality between iTunes HD content and Sky HD. I know they're both 720p but is there any major difference watching it on a tv?
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Mar 17, 2012
I am having a very bad moment right now.I have nearly 4TB of content,movies, music apps..etc.I have not made any changes to my MAC, I installed the latest version of iTunes when it came out.Everyhthing was working perfectly fine, until tonight, simply upon closing Itunes and reopening,my iTunes was like it was just installed, there is no content in my library, (Everything in my external HD's, just not on itunes)Â only the three tabs that show content that come enabled by default are on. It is as if I had just installed Itunes..
My nearly 10,000 ratings are gone, playlists, and playcounts from two years. anybody give me some insight into how to readd my content without losing my valubable information that I just listed.I repeat, I have not installed or made any changes in weeks, it just happened upon closing and reopening.
Info:
iMac, Mac OS X (10.6.7)
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Mar 28, 2012
I have a MacBook Air (Mid 2011), and the latest version of iTunes installed (10.6).In the last version of iTunes I had been unable to play HD content, which was a problem experienced by many people. I got round it by opening iTunes in 32bit mode, starting to play the HD file, and then going back into 64bit mode, and the content would work. When 10.6 stated that you could know play 1080 content, this excited me because I thought that my problem would be over! However, iTunes still won't play any of my HD content purchased from the iTunes Store! It just comes up with an error message saying that Quicktime is required to play this file and iTunes doesn't support Quicktime.Â
Info:
MacBook Air, Mac OS X (10.7.3)
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Aug 23, 2014
I have a ton of material in the itunes store which I have not downloaded because I decided to save space on my drive, and use the streaming cloud option instead. I have the iTunes preferences setup as: Show iTunes in the cloud purchases
I have the iTunes View setup as: Show movies in the cloud However all my cloud content (links) has disappeared. I can only see what is physically downloaded. The artwork with the little cloud banner is not there anymore.Â
Info:
iMac (27-inch, Late 2012), Mac OS X (10.7.5), 3 TB, 16 GB RAM, Time Capsule
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