OS X :: Screen Goes Gray & Message Tells To Restart
Jun 19, 2007
I'm frequently getting the problem that: many times the screen goes grey and a message box appears telling me that I have to restart. Often this is preceded by the fans gradually increasing in speed until they are runing at maximum speed. BUT the fans behaving that way is NOT due to overheating. I have to use the restart button to make the Mac restart. I have used reset button to reset the motherboard but that did not cure the problem. Anyone have any ideas about how to cure this problem? I'm running 10.4.9. The mac is a dual 1.8 (June 2004). 1.5GB RAM, two SATA internal HD�s (Maxtor), two external firewire HD�s (Seagate). All the HD�s are less than a year old.
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Dec 1, 2005
I just bought a iMac M5521 from a friend and it won't boot. It looks like it's about to start up and then it goes to a gray screen and tells me to press the reset button or hold the power button, and it says that in like 3 diff. languages. What do I do? I'm a PC guy and know nothing about Macs.
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Jun 12, 2009
every 10 minutes something popped up and froze saying that i have to restart my mac book. iz there a virus?? what shud i do so it wont pop up for me to restart every 10 minutes again?
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Jun 19, 2009
im getting a message on a grey screen asking me to restart my computer when i'm trying to start my imac? So, i hold down the on / off button to do a hard restart and i get the same message again.
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Mar 15, 2012
After installing updates, I restarted my Mac and it ends up with a matte gray (cloth-like appearance) with a gray Apple logo, but does not get to the desktop. I can open/close the DVD tray, and have cursor control, but nothing else seems to work. Short of reinstallation of Snow Leopard, what are my alternatives. I did the Lion update online but do not have a system disk, hence reversion to Snow Leopard is my only option.Â
Info:
Mac Pro, Mac OS X (10.7.3)
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Mar 23, 2010
Im new to these forums. I have just (5 months) purchased a new Macbook pro. I have upgraded the RAM to 4GB, but only recently since ive been in Canada (1 month) experienced this problem. The screen goes grey once a day and the computer asks me to restart the system. I believe its called a Kernal Panic. Ive read on other places that it might be caused by recently installed apps. But i have got rid of these and now nothing has changed! I havnt got my Install CD on me therefore cannot run a reboot. Im not sure if the issues are related but the Mac also kicks me out and makes me log in again. this doesnt happen as frequently but is still concerning and rather frustrating.
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Apr 15, 2012
bought a new i mac and while using had a gray screen scroll down slowly and then said I had to restart the computer it is now happening more ofter and do not know what is causing it
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May 4, 2012
I recently noticed that when I shutdown/restart my MBP, i get stuck in a gray screen with spining wheel. I can't remember if and what i instaled, but I know that this problem happens when I open up ITunes and keep showing up even when I close/force quit manually ITunes.
Info:Mac OS X (10.7.3)
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May 5, 2012
Its screen goes gray and push to restart itself.
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Aug 3, 2010
My computer has started randomly popping up a grey screen which tells me to restart. It keeps happening and obviously something is wrong. Not sure if it is a hardware failure but something's broke! Anyone know what the deal is? Here is my latest panic log:
Latest stack backtrace for cpu 0:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x2D9C6780)
PC=0x00306440; MSR=0x00009030; DAR=0x9C95F6DC; DSISR=0x40000000; LR=0x003063BC; R1=0x1787B9C0; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x003063BC 0x002B7FCC 0x004EE0A8 0x004EDB9C 0x004EDA20 0x00465CCC
0x0049A634 0x0049A338 0x0049B6E0 0x0049BA14 0x002D1B8C 0x002D0A54 0x000A9714
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleUSBTCKeyboard(1.3.0f1)@0x4ec000
dependency: com.apple.iokit.IOUSBFamily(2.8.1)@0x463000
dependency: com.apple.iokit.IOUSBHIDDriver(2.5.5)@0x4e6000
dependency: com.apple.iokit.IOHIDFamily(1.4.13)@0x4a5000
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May 12, 2010
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
------------------------------------------------------
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: "ACPI".
"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
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Apr 14, 2012
It hangs on a grey screen, and I have to press the power button to restart again.
Info:
3.06GHz Intel Core 2 Duo 24-inch iMac, Mac OS X (10.7.1), Phone: iPhone 4 Camera: Canon SD990
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Sep 2, 2014
When I restart the mac with the command "reboot" of the finder. I have a gray screen and nothing more. If I use the command "Turn off" and I turn on the mac by the start button it works.
Mac pro : 10.9.4, 2x2,8 ghz DDR2 FB-DIMM
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Sep 6, 2014
My mac wont on (goes to black screen) after a gray bar that usually shows after restart has been loaded. What should I do?I already tried the safe mode and it's not working ...
Info:
MacBook Pro, iOS 7.1.1
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Apr 25, 2012
This started happening around the beginning of this year. I contacted Apple Support and they worked with me on-line and over the phone. It happened again the next day. After it happened about 20 more times, I took it into the Apple Store and they decided to reinstall the OS. Since then, it has happened about 10 more times. Â
This has happened with and without attached devices or flash drives. It has happened on different wi-fi networks. It generally happens when I am navigating with the track pad or with a mouse. I don't recall ever leaving the room and returning to find the gray screen. In other words, it happens shortly after I have moved the cursor. I've noticed the pinwheel usually appears before the gray screen.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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Jan 22, 2010
my dual 2.3 ghz G5 power mac with 3.5 gig memory running 10.4.11 started crashing (grey screen "you must restart your computer...) and soon stopped booting. suspecting the hard drive as it had been noisy for some time I ran "repair disk" in disk utility from my mac book (connected by firewire, G5 booted as target) and it booted again but soon crashed again and after a couple more crashes it would not boot and attempts to repair failed. I installed a brand new hard drive, installed osx 10.5 and updated it to 10.5.8 and it seemed to install and boot fine but while trying to burn a .dmg dvd with toast (10.0.5) I got the grey screen anain and repeated attempts to burn a disc with the same .dmg resulted in a crash every time. it has also crashed while downloading, playing back itunes hd video, and using an "eye tv hybrid" tv tuner as a dvr. below is the most recent crash log - note that most of them have referenced cpu 0 although the most recent it's cpu 1 -THANX & PLEASE HELPInterval Since Last Panic Report: 0 sec Panics Since Last Report: Anonymous 4A58CF1E-844-409F-8BF3-65A3A3CD2E79.......
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May 20, 2012
I have been trying for weeks to do a software update from 10.6.7 to 10.6.8. Whenever I install the update and restart my computer, I get the apple logo loading screen and then it locks up on the infamous blank gray screen. I have been able to get back to 10.6 with the install CD, and can then update all the way to 10.6.7 I have tried everything listed here:[URL]To no avail . including a clean install When I start up in verbose mode the last line of text I get is the following, after this it's the gray screen:
** Device in slot: SLOT--1 ** RBIOKitController found 0x5ac :0x842Â Those last two chunks of numbers change each time I restart. Â
Here are my specs:
Core 2 duo
ATI Radeon HD 2600 pro
4gb ramÂ
Info:
iMac, Mac OS X (10.6.7)
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May 10, 2012
In fact I'm getting a grey screen when I just try to restart. Have run Disk Utility (which always finds Permissions errors - even though it appears to make repairs. Also, after erasing my hard disk and recovering my user data from Time Capsule). When I restart I don't get beyond a grey screen (with moving cursor). I can't install the update as obviously I need to restart in order to start the install process.
Info:
iMac (27-inch Mid 2010), Mac OS X (10.7.3)
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Mar 25, 2012
many time my screen go gray and error massege with multi language appear , that I must restart my system.
Info:
Mac OS X (10.7.3)
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Jun 17, 2010
I turned up one day to teach using the Mac Pro and the message on the screen said I had to restart my computer. After many times I gave up. I wrongly thought the hard disk failed as one of the pupils saw some water underneath the Mac from the leaking roof. I checked and formatted the hard drive inside a pc and put Windows on it. After inserting the hard drive and the OSX into the dvd drive proceeded to re-install the software, only to find exactly the same problem as before. What to check next before trying to find someone to fix it.
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Sep 13, 2008
Mac OS X 10.4 Surfing, then all of a sudden got a message saying "you need to restart your computer"
so i restart and now i have a blue screen, with nothing on it, i'd let it sit for about 15mins then it goes to a black screen that has my computer name and asks for login and password info.
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May 24, 2009
So last night, my Macbook started to show a folder icon with a question mark on it when I tried to boot it up. I tried to restart a couple different ways, using the Install disc, and when nothing worked, decided to reinstall OS X entirely.
Well, after the first disk finished installing, it said to restart the computer and be prepared with disc 2. Unfortunately, after the restart, I just get a blank gray screen, while my optical drive makes short repetitive noises.
Any advice on how to get the reinstall to work right?
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Jun 1, 2012
MacPro late 2008 running 10.5.8;during startup I hear the tone and the apple appears on screen and the little spinning symbol appears...a few seconds later a grey screen decends and a message appears;"You need to restart your computer" ...so I do and the process is repeated... and repeated. Tried checking the battery/full and seems to OK .....
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May 8, 2007
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
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Apr 29, 2009
I have just shipped my Mac Mini to its new home and I've had reports that the panic error is appearing on boot up: "You need to restart your computer. Hold down the power button for several seconds or press the Restart Button." This screen appears on the blue window just after the grey apple screen has disappeared and does not get as far as the desktop at the same point each time. We have tried to reinstall mac OS from the original install disk but holding the "C" Key or the "Option" Key down on restart doesn't boot from disc. Is there a way you can view the Kernel Panic log before you boot into Mac OS so we can try and pin point the source of this problem. I'm wondering if this could have been the result of the shipping that has caused some hardware to come loose.
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May 12, 2012
I was using garage band when the screen popped up saying that i need to restart my computer. i tried holding down the power button but the screen is frozen. the computer is making a quiet clicking sound. if i close the laptop the light stays on and the sound persists.
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Apr 6, 2008
I started up my iBook today and it took me all the way through sign-in to my desktop before giving me a grey overlay with a little box saying that I need to restart. So I did and then it took me to my desktop again before scrolling code across the screen in a very messy, un-mac-like way. I tried getting into safe boot (restarting and pressing shift from after the tone until the apple and wheel show up) and it just ran the apple and wheel grey start-up screen for a while before kicking back into a normal restart and giving me the earlier results. So I went and got myself into single-user mode and ran the fsck -yf command. It told me this: Checking Catalog file Invalid extent entry (4, 190) Volume check failed Is there any way to fix this, to save my computer? I don't know anything about code or computers. My general mode of operation has been "I bought a /mac/. I shouldn't ever have to look at code."
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Sep 4, 2014
I am on mac laptop OSX 10.9.2 using Mail 7.2. I tried to open a "Mailer Daemon" message and it is frozen, not even open but a grey colored blank "message". I've tried: closing the message unsuccessfullyForce Quitting the application (reads "Mail (not Responding)") when I do. (4 times)Turning off the entire computer, letting it rest and rebooting. (3 times)Opening up my server on the internet and deleting the offensive message "mailer daemon"Turning off the computer again.Â
So...as soon as I open mail, the grey "message" is open. I can click on the Mail Viewer window and have that come forward, but all is frozen.Just did it again and it hasn't changed. Had to force quit again. Never before in 8 years of using the Mail application (different computers). The rainbow wheel of death spins and spins.Â
Info:
OS X Mavericks (10.9.2)
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Dec 21, 2008
i start up my macbook pro (only about two weeks old, bought from apple store) and the grey screen with the apple logo and a little moving cirle underneath comes on and stays on for VERY long and then a message comes up saying there has been a problem so please restart. it does not say what error. i have tried putting in the hardware diagnostic dvd but that obviousl wont run because it doesn't get past the apple logo before giving me this message. it was working five minute before and:
-there was no new drivers installed,
-i have never opened up the macbook
-no new software installed before it stopped working
-i charged it regularly and the battery was on 90+%
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Mar 30, 2009
i have a year with a mackbook pro an it's work excelent. recently i leave my laptop doing a rip process, when i came back the screen was 'dirty' (a crazy carachteres forming down lines in the scrreen). I restart it then. but when it's staring, the apple sign apears 'dirty' again, and before that, a message in 4 idioms tell me that i must have restart my machine. I'been doing this several times... and the same happends again and again.
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