MacBook Pro :: Gets A Gray Screen Followed By A Message That Will Have To Shut Down
Apr 25, 2012
This started happening around the beginning of this year. I contacted Apple Support and they worked with me on-line and over the phone. It happened again the next day. After it happened about 20 more times, I took it into the Apple Store and they decided to reinstall the OS. Since then, it has happened about 10 more times. Â
This has happened with and without attached devices or flash drives. It has happened on different wi-fi networks. It generally happens when I am navigating with the track pad or with a mouse. I don't recall ever leaving the room and returning to find the gray screen. In other words, it happens shortly after I have moved the cursor. I've noticed the pinwheel usually appears before the gray screen.Â
Info:
MacBook Pro, Mac OS X (10.7.3)
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Mar 25, 2012
many time my screen go gray and error massege with multi language appear , that I must restart my system.
Info:
Mac OS X (10.7.3)
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Jun 19, 2007
I'm frequently getting the problem that: many times the screen goes grey and a message box appears telling me that I have to restart. Often this is preceded by the fans gradually increasing in speed until they are runing at maximum speed. BUT the fans behaving that way is NOT due to overheating. I have to use the restart button to make the Mac restart. I have used reset button to reset the motherboard but that did not cure the problem. Anyone have any ideas about how to cure this problem? I'm running 10.4.9. The mac is a dual 1.8 (June 2004). 1.5GB RAM, two SATA internal HD�s (Maxtor), two external firewire HD�s (Seagate). All the HD�s are less than a year old.
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Sep 1, 2009
I have the 2.53ghz with 4gigz of Ram MacMini from Xmas 2009.A few of you know that I had been trying out different SSD's before finally jumping on with OWC 60gig SSD. I've had it for about 2 months now and it works great except I've recently been having my computer freeze and the beach ball of death appears constantly when on Safari and sometimes iMovie. After shutting down the computer manually, sometimes booting up will leave me at the grey screen for minutes before i shut it down and wait maybe 30 mins before i fire it up again, which usually works 9/10 times.
I also noticed the beach ball delaying certain processes like loading Safari or a webpage. For example, I have my OWC External hooked up via FireWire800 with just my music and videos, however occasionally if im browsing thru websites or loading a program it'll cycle the external and have the beachball as if trying to load something before proceeding. It is more an annoyance than a problem.
I ran disk utility on all my drives as well as the Apple Hardware Test CD to see if maybe my Logic Board was the problem. I did the general test as well as the indepth test, both show negative signs of a problem.Can anyone shed some light on what could be the problem?Should I put the factory drive back in and take it to Apple to run their diagnostic test?Could the SSD be failing? (I could RMA it, but didn't know if its an Apple issue vs OWC)
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Dec 1, 2005
I just bought a iMac M5521 from a friend and it won't boot. It looks like it's about to start up and then it goes to a gray screen and tells me to press the reset button or hold the power button, and it says that in like 3 diff. languages. What do I do? I'm a PC guy and know nothing about Macs.
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May 8, 2007
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
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May 6, 2012
I am starting to have my imac go a little nuts on me. I was importing video from Iphoto to Imovie when the screen went dark and the message " Your computer must be turned off now, Please press power button.Â
Info:
imac, Mac OS X (10.6.4)
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Sep 4, 2014
I am on mac laptop OSX 10.9.2 using Mail 7.2. I tried to open a "Mailer Daemon" message and it is frozen, not even open but a grey colored blank "message". I've tried: closing the message unsuccessfullyForce Quitting the application (reads "Mail (not Responding)") when I do. (4 times)Turning off the entire computer, letting it rest and rebooting. (3 times)Opening up my server on the internet and deleting the offensive message "mailer daemon"Turning off the computer again.Â
So...as soon as I open mail, the grey "message" is open. I can click on the Mail Viewer window and have that come forward, but all is frozen.Just did it again and it hasn't changed. Had to force quit again. Never before in 8 years of using the Mail application (different computers). The rainbow wheel of death spins and spins.Â
Info:
OS X Mavericks (10.9.2)
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Dec 3, 2007
This morning the hard drive on my G5 sounded like it was at 8000 rpm's and there was a message on my screen to shut down the computer using the power button. I did this. Now anytime I try to power back up, I get the white screen with the apple and the "booting" icon, which then goes to a blue screen with the same icon, which then is just the blue screen with my mouse icon floating around. Also, on the random occasion, after booting to the blue screen it takes me to a DOS looking screen that asks for my login and password, of which I have neither.
Information:
Power Mac G5
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Jun 25, 2012
Well gang the problem has been resolved by starting up while pressing command V. Worked like a charm. I don't know why the "genus bar" folks did't try it but it worked...I'm just saying.
Info:MacBook Pro with Retina display, Mac OS X (10.7.3), in safe mode QT,Iphoto,photo booth
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Sep 10, 2014
Last week when starting my Mac Book Pro I was faced with a gray screen. On start up the it won't boot fully. Turn onGray Screen with apple logo - loading bar and wheelOnce fully loaded it turns itself off..I have tried control R to do a reinstall of the OS, however it won't let me complete it saying Apple account does not match (yet there is no login for this).
Info:
Mac Pro
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Jun 27, 2014
I've been experiencing the "gray screen of death" every time I've turned on my laptop. What would occur is that after I press the on button, I would hear the two dings and a gray screen with a metallic apple logo and a gray pinwheel would appear. It would stay on for however long I've had the patience for it (more than an hour) and disabled me from using my computer. After doing some research, I've tried everything I could besides for rebooting the computer to factory mode. I've tried doing a safe boot by pressing the shift button upon turning on the computer but this didn't work because the booting loading bar would appear and then disappear midway. I've tried doing a repair on my hard drive using disk utility.I've even tried reinstalling Mac OS X (Snow leopard), which was successful, but upon restarting my computer, I was greeted with the same gray screen and nothing appeared to have changed. I have also tried resetting the PRAM but that didn't work either.
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Apr 20, 2009
I was using my computer normally, it started to move slowly, so I properly shut it down. After leaving it off for a few minutes, I started it up again. However, every time I press the power button, it comes on and there is just a blank gray screen. No folder with a question mark on it, just a blank gray screen.
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Jul 25, 2009
Specs:
2007 MBP, using a clear hard Speck case
15 inch
4mb RAM
160gb HD, 650gb external HD
I've had it sent into Apple once for the horizontal flashing lines, but these are new... it's like a gray vertically striped film covers the whole screen, and unlike the horizontal lines, shaking/hitting the screen does not help.
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Mar 23, 2010
Im new to these forums. I have just (5 months) purchased a new Macbook pro. I have upgraded the RAM to 4GB, but only recently since ive been in Canada (1 month) experienced this problem. The screen goes grey once a day and the computer asks me to restart the system. I believe its called a Kernal Panic. Ive read on other places that it might be caused by recently installed apps. But i have got rid of these and now nothing has changed! I havnt got my Install CD on me therefore cannot run a reboot. Im not sure if the issues are related but the Mac also kicks me out and makes me log in again. this doesnt happen as frequently but is still concerning and rather frustrating.
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Aug 2, 2010
first i'd like to give you a few pieces of information on what was going on before I restarted my mac. 1. My mac is a 13'' late 2008 mb with 2gb of ram (running leopard). 2. I JUST had my hard drive replaced due to a failure. 3. Before i restarted my computer i was having several "system extenstion" errors and when i tried to repair i recieved the message 'Underlying task reported failure on exit.' At the time, i was also trying to install Adobe CS5 Master Collection trial and i couldn't get past a password screen. This also prompted me to restart. Once the computer began to restart, it began updating boot caches. This was taking a very long time so i walked away from the mb. When i came back i realized the battery had died and when i plugged it back in and tried to get it to boot, it would get to the gray screen with the apple and the spinning logo underneath. But then it simply reboots.
I've tried restarting the pram. I've tried rebooting in single user mode (cmd + S) and got to the point where i could rebuild the tree (fsck_hfs -r /dev/disk0s2) and that did it's thing for about ten minutes and it didn't fix the problem. I don't have my install disk but apple is sending me a new one and will be here by friday.
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Mar 17, 2012
I was browsing with safari reading email from my msn account when safari failed to load the page. I then decided to do a force quit. Usually, when I hit command option escape, it will show me the programs then show which program was not responding, this time, it did not say that Safari wasnt responding. After waiting for at least a couple of minutes, I decided to restart the Mac by pressing on the power button to shut down. When I powered up after a minute, the gray screen with the apple in the center appeared and the cursor was forever spinning. After waiting, I decided to shut down again and then tried to zap the PRAM. This did not work so I shut down again and tried to reset the SMC.
Info:
MacBook, Mac OS X (10.7.1), 2 gb ram
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Apr 4, 2012
My MacBook pro won't start. It's stuck on the gray screen with the apple logo.
Info:MacBookPro
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Apr 9, 2012
macbook pro hung up on gray screen/spinner after reboot.
Info:
MacBook Pro
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Apr 10, 2012
macbook pro frozen on gray screen with spinner.
Info:
MacBook Pro
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Apr 14, 2012
When booting up on my Mac Book Pro side it gets stuck on a gray screen and wont boot even when in safe mode. I have cleared the P/Ram and still have acces to the partioned windows side on the same computer. How should I procede to get my Mac OS running again.
Info:
MacBook Pro
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May 3, 2012
About 1 week ago, I noticed 2 faint grey smudges in the middle of my MacBook Pro screen. I dismissed it at the time because I could barely see them unless I looked extremely close on a dark screen. I opened my computer up yesterday to see that the amount of spots had tripled from 2 to 6, are becoming more apparent, and all in the same area in the middle of the screen. They are still only able to be seen on a dark screen. The smudges are about the size of the cursor Also, when I tilt my head or tilt my laptop screen far back on a white screen, I can see that those spots turn slightly brighter white than the rest of the screen. While the grey smudges aren't connected, these white areas appear to connect to make a circle. Â
Another quick note, in December, I had a similar problem with my screen. The white spots were in the same circular shape and clear on any background, however, instead of grey smudges, I had spots that were black in the exact same circular shape. Apple labeled it as pixel anomalies and replaced my screen for me with no problems. Do you think it is pixel anomalies or something different? I bought the laptop in September 2011 and it is under every?
Info:
iPhone 4S, iOS 5.0.1, GameCenter
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May 5, 2012
Its screen goes gray and push to restart itself.
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May 15, 2012
I came home to discover my power cord had died and my laptop turned off due to no power. I used a friend's power cord to turn it on later that night and send some emails. I bought a new power cord the next day, plugged in, and turned the laptop on. It stayed on the gray screen with a spinning wheel beneath the apple logo for a while. I restarted it and it turned off after a few seconds of the gray screen. An empty bar flashes twice horizontally at the bottom before the spinning bar begins.I tried booting in safe mode, but it would just stay on the gray screen. I tried doing shift+command+v and received a message about keys out of order and disk error full, can't repair. I was able to boot from the install disc, and when I click "Repair Disc" I get the same erros. Not sure what to do now?
Info:
MacBookPro, Mac OS X (10.6.4)
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Jun 13, 2012
Flashing file icon with question mark on gray screen.Fan is going. I read other posts.Tried booting in safe mode. No progress Tried resetting PRAM. No progress.I don't have a system boot disk with me. It just shut down by itself.
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Jun 15, 2012
I just came inside after being outside for about 6 hours. When I opened my shell, there was no screen light-up, no keyboard lights, etc. I had already plugged into my power adapter and external hard drives (just as I always do). I punched keys, tried to use the trackpad - nothing. So I hit the power button for a few seconds. My screen came up seriously grayed out with 'indicator bars' (such as the ones that control brightness, sort of, but larger) at the bottom of my screen. Once they al went on, from left to right, my computer was awakened from it's normal sleep mode.Â
Info:
Mac OS X (10.7.4), 16 GB RAM, 512 GB SSD
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Jun 17, 2014
I bought a used MBP (early 2011) with OS X 10.6.8. It's been running just fine, but last night moving files the screen suddenly went black. I rebooted and it will come up to a gray screen and then sit there. The fans start revving up and it gets really really hot. Of course I haven't done a backup recently, so I need the information on the computer.
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Dec 10, 2014
Mac pro has a gray screen with apple logo running pinwheel but wont load up. Tried shutting it down and restarting a couple of times with no success
Info:
MacBook Pro
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Mar 18, 2012
My battery is at 36% and all of a sudden, my screen went black for about two seconds, then came back on for a second, then repeated by came back on and remained on.
Info:MacBookPro
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Nov 24, 2010
So bare with me I want to be thorough so hopefully someone can help me out. My MBP (08) will not boot past the grey screen. The wheel just spins infinitely. I've read about it trying to figure it out.
1) I tried to boot from the install disc, when I do there are weird diagonal lines and the thing is unreadable.
2) I hooked it to my Mac Pro in target disc mode. I was able to get some of the information off, but it would eventually freeze up and freeze the finder on the Pro. It wouldn't verify the disc in disc utility. It would freeze if I tried to repair the disc.
3) It won't boot in safe mode or single user mode (CMD + S)
4) I tried removing the ram and switching it and using only one stick of ram (to make sure it wasn't a ram problem).
5) I tried to boot without the battery
Needless to say I am a bit frustrated. My applecare is long gone and there is no apple certified repair place anywhere near here. I've also noticed the thing is very hot. If nothing else I'd like to have an idea of what I should be expecting from the repair place.
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