OS X :: Randomly Popping Up Gray Screen - Restart Computer
Aug 3, 2010
My computer has started randomly popping up a grey screen which tells me to restart. It keeps happening and obviously something is wrong. Not sure if it is a hardware failure but something's broke! Anyone know what the deal is? Here is my latest panic log:
Latest stack backtrace for cpu 0:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x2D9C6780)
PC=0x00306440; MSR=0x00009030; DAR=0x9C95F6DC; DSISR=0x40000000; LR=0x003063BC; R1=0x1787B9C0; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x003063BC 0x002B7FCC 0x004EE0A8 0x004EDB9C 0x004EDA20 0x00465CCC
0x0049A634 0x0049A338 0x0049B6E0 0x0049BA14 0x002D1B8C 0x002D0A54 0x000A9714
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AppleUSBTCKeyboard(1.3.0f1)@0x4ec000
dependency: com.apple.iokit.IOUSBFamily(2.8.1)@0x463000
dependency: com.apple.iokit.IOUSBHIDDriver(2.5.5)@0x4e6000
dependency: com.apple.iokit.IOHIDFamily(1.4.13)@0x4a5000
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Jun 19, 2009
im getting a message on a grey screen asking me to restart my computer when i'm trying to start my imac? So, i hold down the on / off button to do a hard restart and i get the same message again.
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May 12, 2010
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
------------------------------------------------------
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: "ACPI".
"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
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Jan 22, 2010
my dual 2.3 ghz G5 power mac with 3.5 gig memory running 10.4.11 started crashing (grey screen "you must restart your computer...) and soon stopped booting. suspecting the hard drive as it had been noisy for some time I ran "repair disk" in disk utility from my mac book (connected by firewire, G5 booted as target) and it booted again but soon crashed again and after a couple more crashes it would not boot and attempts to repair failed. I installed a brand new hard drive, installed osx 10.5 and updated it to 10.5.8 and it seemed to install and boot fine but while trying to burn a .dmg dvd with toast (10.0.5) I got the grey screen anain and repeated attempts to burn a disc with the same .dmg resulted in a crash every time. it has also crashed while downloading, playing back itunes hd video, and using an "eye tv hybrid" tv tuner as a dvr. below is the most recent crash log - note that most of them have referenced cpu 0 although the most recent it's cpu 1 -THANX & PLEASE HELPInterval Since Last Panic Report: 0 sec Panics Since Last Report: Anonymous 4A58CF1E-844-409F-8BF3-65A3A3CD2E79.......
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Oct 19, 2009
this is my first post here and i hate that it has to be on these terms. however, my mac mini today just out of no where popped up with an error message stating "you must restart your computer...." and so on in several different languages. im not a total noob...so this shouldnt be racking my brain like this. ive read every website and forum relating to this subject, and nothing anyone has to say seems to help. i understand this is a kernel error this message pops up quicker sometimes than others. sometimes it pops up at the blue screen just before my computer prompts me for my password. sometimes, it lets me log into my computer, then the error message will appear. and sometimes it wont even make it to the blue screen, it just gives me a gray screen then the error message. ive tried booting in safe mode and it lets me log in, loads my icons and my desktop, then as soon as i click a single click on the mouse, the message pops back up. ive read some people saying to try reinstalling osx, or to try loading the install disc and repairing some things. i cant get the computer to even seem to boot the disc when i put it in. i am trying to avoid reinstalling osx but if i have to reinstall osx, then i will. i did NOT install anything, upgrade anything, change any system files, change any hardware or anything. i was just downloading a torrent, left my house for a bit, came back and the error message was there. im a graphic designer with work that needs to be done...i can't have a broken computer. does anyone have any clue what to do?
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Aug 25, 2014
My macbook air has randomly developed an issue with its display. Occasionally, when t's already running, a grayish/white line runs vertically towards the middle of the screen. It's about an inch thick. The computer will still run as normal, you just can't see the part of the screen being covered by the line. When I restart my mac line goes away. It randomly comes back again and the process starts all over.
Info:
MacBook Air, OS X Mavericks (10.9.1)
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Mar 15, 2012
After installing updates, I restarted my Mac and it ends up with a matte gray (cloth-like appearance) with a gray Apple logo, but does not get to the desktop. I can open/close the DVD tray, and have cursor control, but nothing else seems to work. Short of reinstallation of Snow Leopard, what are my alternatives. I did the Lion update online but do not have a system disk, hence reversion to Snow Leopard is my only option.Â
Info:
Mac Pro, Mac OS X (10.7.3)
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Jun 19, 2007
I'm frequently getting the problem that: many times the screen goes grey and a message box appears telling me that I have to restart. Often this is preceded by the fans gradually increasing in speed until they are runing at maximum speed. BUT the fans behaving that way is NOT due to overheating. I have to use the restart button to make the Mac restart. I have used reset button to reset the motherboard but that did not cure the problem. Anyone have any ideas about how to cure this problem? I'm running 10.4.9. The mac is a dual 1.8 (June 2004). 1.5GB RAM, two SATA internal HD�s (Maxtor), two external firewire HD�s (Seagate). All the HD�s are less than a year old.
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Mar 23, 2010
Im new to these forums. I have just (5 months) purchased a new Macbook pro. I have upgraded the RAM to 4GB, but only recently since ive been in Canada (1 month) experienced this problem. The screen goes grey once a day and the computer asks me to restart the system. I believe its called a Kernal Panic. Ive read on other places that it might be caused by recently installed apps. But i have got rid of these and now nothing has changed! I havnt got my Install CD on me therefore cannot run a reboot. Im not sure if the issues are related but the Mac also kicks me out and makes me log in again. this doesnt happen as frequently but is still concerning and rather frustrating.
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Apr 15, 2012
bought a new i mac and while using had a gray screen scroll down slowly and then said I had to restart the computer it is now happening more ofter and do not know what is causing it
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May 4, 2012
I recently noticed that when I shutdown/restart my MBP, i get stuck in a gray screen with spining wheel. I can't remember if and what i instaled, but I know that this problem happens when I open up ITunes and keep showing up even when I close/force quit manually ITunes.
Info:Mac OS X (10.7.3)
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May 5, 2012
Its screen goes gray and push to restart itself.
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Apr 14, 2012
It hangs on a grey screen, and I have to press the power button to restart again.
Info:
3.06GHz Intel Core 2 Duo 24-inch iMac, Mac OS X (10.7.1), Phone: iPhone 4 Camera: Canon SD990
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Sep 2, 2014
When I restart the mac with the command "reboot" of the finder. I have a gray screen and nothing more. If I use the command "Turn off" and I turn on the mac by the start button it works.
Mac pro : 10.9.4, 2x2,8 ghz DDR2 FB-DIMM
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Sep 6, 2014
My mac wont on (goes to black screen) after a gray bar that usually shows after restart has been loaded. What should I do?I already tried the safe mode and it's not working ...
Info:
MacBook Pro, iOS 7.1.1
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Dec 1, 2005
I just bought a iMac M5521 from a friend and it won't boot. It looks like it's about to start up and then it goes to a gray screen and tells me to press the reset button or hold the power button, and it says that in like 3 diff. languages. What do I do? I'm a PC guy and know nothing about Macs.
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May 20, 2012
I have been trying for weeks to do a software update from 10.6.7 to 10.6.8. Whenever I install the update and restart my computer, I get the apple logo loading screen and then it locks up on the infamous blank gray screen. I have been able to get back to 10.6 with the install CD, and can then update all the way to 10.6.7 I have tried everything listed here:[URL]To no avail . including a clean install When I start up in verbose mode the last line of text I get is the following, after this it's the gray screen:
** Device in slot: SLOT--1 ** RBIOKitController found 0x5ac :0x842Â Those last two chunks of numbers change each time I restart. Â
Here are my specs:
Core 2 duo
ATI Radeon HD 2600 pro
4gb ramÂ
Info:
iMac, Mac OS X (10.6.7)
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May 6, 2012
I have a problem with my new 13" macbook air. Randomly the screen gets grey and a sign prompts me to restart.
Info:
MacBook Air, Mac OS X (10.7.3)
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May 10, 2012
In fact I'm getting a grey screen when I just try to restart. Have run Disk Utility (which always finds Permissions errors - even though it appears to make repairs. Also, after erasing my hard disk and recovering my user data from Time Capsule). When I restart I don't get beyond a grey screen (with moving cursor). I can't install the update as obviously I need to restart in order to start the install process.
Info:
iMac (27-inch Mid 2010), Mac OS X (10.7.3)
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Feb 19, 2010
I have a 20" iMac G5 1.8 GHz which has been pretty reliable since new. A few weeks ago I fitted a new Hard-drive (Western Digital Caviar Black 1TB), other than that the computer is bog standard. For the last few days when I start up, the computer switches itself off straight away and I have to press start again. Sometimes it gets as far as the grey screen and sometimes it gets to a complete desktop screen before this happens. This may happen 2 or 3 times and then the computer works fine all day, I can even restart with no problems once it is running fine. As it stands I can live with the problem but I worry that it may get worse. Anyone know what this might be? Could it be related to the new hard-drive? Could it even be related to the cold weather?
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Feb 9, 2012
While working on the computer, sometimes the screen will turn gray (from top to bottom) and a message will appear saying the computer must be restarted.So far the local Apple store has not been able to find the problem. The last solution the store tried was to replace the Airport Card, but that didn't work. Computer was purchased in December 2011.
Info:iMac (27-inch Mid 2011), Mac OS X (10.7.2)
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Jun 17, 2012
I turn on my computer and it has a blank/gray screen. I can turn it on and off, but that's all.
Info:
MacBook Air
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Aug 22, 2014
After the computer has been in sleep mode for a little while, when i try to wake up the computer, it turns to a cray scree, a loading bar appears and then it takes like 5 mins for the icons to appear and for the mouse to work!
Info:
iMac, OS X Mavericks (10.9.4), Stock mottle 21.5inch
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Jun 10, 2010
Allright so my girlfriend accidentally spilled a drink on her macbook the other day. We thought we had cleaned it off and everything was fine. We were mistaken. During normal usage the computer crashed so we restarted it and are now greeted upon startup with a gray screen and a gray application folder with a question mark on it flashing repeatedly. What is the course of action guys? I'm not computer whiz and I'm wondering if we can fix this ourselves without having to take it in for repair. And FYI she does not have apple care
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Apr 17, 2012
My computer is stuck on gray apple page with swirl moving and never opens-
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Nov 1, 2009
I have a ibook G4 that's been randomly shutting down. It started doing this maybe about a month ago but it's started getting really bad lately. At first it would shut down if I unplugged the adapter. Not every time I unplugged it, but probably about 50% of the time. When I press the battery button all of the green lights would light up. About half of the time it will start up again if I just hit the power button but the half of the time I have to reset the pRAM. Lately this same thing has been happening except when the computer is still plugged in. And when in say shutting down I mean essentially instantaneously. One second it's on and then the screen goes black and it makes that turning off noise. Not a chime, but like all the fans and hardware are coming to a stop.
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Mar 2, 2010
I'm noticing some weird behavior in my Mac Pro first gen.
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I know is not a big deal now, but I'd like to sell it in the near future and this could be problematic for that.
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Sep 29, 2010
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I hooked up my monitor with a DVI cable to see if it was the motherboard that was possibly bad but the monitor works just fine with the cable. I can use the computer with the laptop keyboard/mouse and it works just fine. The laptop screen just stays blank the whole time. I uploaded a vid to utube for it. If anybody has any ideas for me please help. I dont know if this is a monitor problem or the inverter or the motherboard, possibly some other piece of hardware?
Here is the link to the video: http://www.youtube.com/watch?v=1JBFv-GTBmY
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Nov 12, 2009
I got a 3 year old white macbook. I was surfing the net when suddenly it turned off. On restart, I got the grey screen for a while, the a picture of a file with a question mark in it, waited for ten minutes, still the file. I have done the following:
1.- Reset the PRAM: I use the combination of keys, and it reboots, but on rebboting it goes back to the picture of the file.
2.- Use the option key on startup: I get a grey screen with the curso on it, which I can move with my mouse, but no buttons to click or nothing.
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Nov 1, 2006
So I've got a powerbook G4, thats 8 days past its warranty. Conveniently, it now won't turn on. It won't wont boot from CD. If I turn it on, I get a gray screen that usually just turns my computer back off, if thats not the case I get a screen that shows the finder icon and a question mark and then turns off.
All it will do is boot into open firmware mode. Currently the install disc is inside of it and I've tried booting the cd using "cd:, bxi" and "dir hd", and it can't open both. Does anyone know how to wipe the HD, and start the installer using firmware? Otherwise, I think I'll have to take out the harddrive and plug it into an external case and then wipe it.
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