MacBook :: Stuck At Shutdown Screen
Jun 11, 2012
I just installed and updated some new software on our MacBook, and restarted it to enable all of the features. However, when I restarted it, the desktop picture showed up with the loading icon at the bottom. I believe this is what it does to prepare the MacBook for reboot after new software has been installed, but it has been stuck in this mode for about 25 minutes.Â
Is this normal for a MacBook to do for some software? And should I just wait it out or should I hold down the power button to force shutdown?Â
In case it is important, the software I installed is Sophos Anti-Virus for Mac Home Edition.
Info:
iMac and Macbook, Mac OS X (10.5.8), iPod Touch 2nd Gen 8GB, iPod Nano 3rd Gen 4GB, iPod Mini, iPad 1
View 2 Replies
ADVERTISEMENT
Mar 8, 2008
I'm a rather new Mac user (it's been about 6 months since I bought my new aluminum iMac). Lately, I've been experiencing difficulties in shutting down my system, or even restarting it. I should probably note that I'm using 10.5.2 Sometimes, when I try to perform a system shutdown/restart, the OS gets to a point where only my desktop is shown but nothing happens (occasionally the beach ball keeps rolling, but not always).
At that point, (as far as I know) there's nothing I can do to restart/shutdown the system, besides pressing the "power" button for several seconds until the power goes down. When similar things happened on my old XP machine, I would just use CTRL ALT DEL and force quit all applications - until shutdown succeeds. There was never a scenario where I needed to cut the power in order to get the system to shut down. On OS X when this situation occurs, the CMD ALT ESC combo doesn't seem to work.
View 4 Replies
View Related
Jul 5, 2012
I tried uploading pictures with my s.card and then I plugged in my back up storage disk to transfer pictures and then my computer stopped working as if it was overloaded or something.... I tried forcing quit but that didn't help any. So I just shut it down in hopes that when it restarted it would work but now when it restarts the login screen comes up and after I type my password it just stays on snow leopard default screen(purple sky) and stays there.
Info:
MacBook Pro (13-inch Mid 2010)
View 1 Replies
View Related
Mar 22, 2012
From time to time my computer screen will just go blue and I don't know why. The only way I am able to see everything again is to force shutdown my computer by holding down the power button. Why is my computer doing that?
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.6.8)
View 1 Replies
View Related
Jun 2, 2012
I went to a website yesterday, one that I go to every day, more than once. I was using Safari and saw a warning posted from the site owner about malware. It read this was happening with Chrome and Firefox. Everything was fine until I went back there maybe 15 minutes later and I got that warning page that he was talking about and now it was on Safari. You could click "ignore" or "continue" I think. I'm not sure cuz I don't remember. I thought it best to click out of the window. I opened a new window and a couple of weird things happened. I was scrolling down the the "page down" key and it would not stop. Then the screen started slowly moving up to the top left and disappearing in the process. It was weird. I hit Safari and and it came back. Then it seemed ok. I was as the library cuz I have no internet at home now. Then I went home and a little while later I was watching a download and all of a sudden it shut down quickly and the screen went white. The mouse was not "lit up", and I freaked - nothing worked - just a white screen. I did not know what was going on.
All I could think of to do was hold down the power button to turn it off. And I was afraid to do that - that it may never start up again. This morning I started it back up and the same thing happened. The start up sound lasted only a few seconds and then it was the white screen again. I looked at the battery underneath and all the battery lights were lit AND the power cord was plugged in. The light on the far left was blinking. I unplugged the power cord and the lights went off and then pushed in the button on the battery and all the lights went on for a few seconds like they are supposed to and then went off. My macbookpro was working fine and now it's not. It does not work at all. I'm using an older iBook and am at a local cafe wifi spot.
Info:MacBook Pro, Mac OS X (10.5.8), 2 GHz Processor, 1 GB Memory
View 14 Replies
View Related
Jun 29, 2010
I have serious problem with my MBP.I used it a couple of days ago and everything was working well. Until the next day that i tried to start it and it fail to complete it's boosting process came up with a strips on the screen and shutdown after a while.
Please can anyone advice me on what to do?Is it a virus?if it is,what should i do next.
Message was edited by: admin to remove email address to prevent spam harvesters from picking it up.
View 3 Replies
View Related
Feb 19, 2012
A few months ago, I bought a macbook pro and it was doing fine. But recently, every time it starts, a blue screen appears for a split second then it goes to log- in. Then, every time I shutdown, it will also show up for a split second then shutdown. It doesn't affect the computer but I'm just wondering how to stop it.
Info:MacBookPro, Mac OS X (10.7.3), blue screen
View 6 Replies
View Related
Jun 25, 2014
I was watching Netflix two days ago when all of a sudden the image froze (the audio continued). I figured my internet was slow or something and waited a little for the image to keep moving, but nothing happened only the audio kept going. I tried to press esc to exit full screen mode, but nothing happened, I pressed more keys, still no reaction, even the audio and screen brightness keys didn't work. So I held the power button to do a force shut down.Â
After a couple of minutes, I pressed the power button again, startup sound played, then the white screen with the apple logo and loading gear appeared together with a grey loading bar. I figured that meant it had to repair something and waited. After two minutes it just shut off. I decided to leave it closed for the night. The exact same thing happened last night and tonight as well. Â
I have a MacBook Pro, I think its from 2010, with iOS Maverick installed. I also have MacKeeper on there, which I just read is apparently not a good thing. I tried finding an answer in the discussion forums, but I could only find that you should do a safe boot, which is supposed to make the grey loading bar appear, but that already showed up before and even when I tried holding down the shift key, the same thing happened. Â
View 2 Replies
View Related
Mar 30, 2012
My 2009 MBP would have problems shutting down or restarting. On a shutdown, it would appear to off, black screen and no lights, but if you tried pressing the power button nothing happened. I had to hold the power button to turn it completely, then press it again to startup.Restarts had the same behaviour, it would get to a black screen and I would have to hold the power button and then press it again to startup.I ended up taking this MBP back for another problem, and they replaced it with a 2011 MBP (since I had recurring logic board that failed a few times).Anyway, I swapped the SSD from my old mac into the new one, and I have the exact same behaviour!!Seems to be some corrupt settings or something. So I booted from a Mac installation disc, wiped my hard drive and reinstalled the OS, then I restored from Time Machine, and unticked the option to restore settings.I want to also add, that my backlit keyboard isn't working either.I tried resetting the SMC, but the power light on my charger didn't cycle orange/green, so I'm not sure if it worked. I tried multiple time, following Apple instructions.I also reset the PRAM, which did work.
Info:
MacBook Pro (17-inch, Late 2011), Mac OS X (10.7.3), 16GB RAM, OCZ Vertex 3 Max IOPS 240
View 3 Replies
View Related
May 13, 2012
I cant seem to make it shut down completely or re-start, it seems to be in sleep mode and wont wake up. When I try and restart it makes a sound like its trying to eject a disc (there is nothing in the cd drive).
Info:
MacBook Pro (15-inch Early 2008)
View 1 Replies
View Related
Aug 29, 2014
Macbook Pro 15 inch
OS X 10.9.4
2.4 GHz Intel Cor i7
4 GB 1333 MHz DDR3Â
I have had my macbook pro for just over 2 years. About a week ago it started randomly giving me a blue striped, grey, or black screen. The fan pins up and won't stop and either the laptop shuts itself off or I have to force it off. When it restarts it is very slow and sometimes the fan kicks on and won't stop and the screen just stays white after the initial apple and spinning wheel screen, so I have force shut it down and try again. Other times it eventually loads and lets me in but everything responds slowly and takes some time to open.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
View 1 Replies
View Related
Jun 3, 2012
I was sitting with my MacBook Pro, when out of no where, purple vertical lines began flickering on the screen. I tried getting them to stop, then eventually just shut down my laptop. When I went to power it up again, it first popped up with the white apple screen and chime, then a gray screen dropped down with the message "You need to restart your computer. Hold down the Power button for several seconds or press the Restart button.".
I tried the Power button option first, but the computer does not come back on. When I press the Power button again, it does the same thing all over again. I do not know where the "Restart button" is, so I haven tried that. I have also tried pulling the battery and restarting, restarting in safe mode by holding the shift key at start up, and trying control-r and control-s functions. None of which worked.
Info:
MacBook Pro, Mac OS X (10.7.4)
View 1 Replies
View Related
Oct 3, 2009
I'm using Macbook Pro Unibody (late 2008). 2.4GHz, 2GB Ram. Mac OS X. So I'm in the library right now and tried to start my computer, and it is just stuck on the blue screen. It worked fine like an hour ago, I don't know what happened. So I hear the chime, and the white screen with apple logo. And then, blue screen and I see that little circle thing going around and around on and off, but nothing. I do hear the fan and hardware. I tried to do PRAM reset, but it doesn't work? I tried to look for other posts with similar symptoms, but couldn't find anything.
View 2 Replies
View Related
Feb 7, 2012
Literally just bought my macbook pro today and its in the set up assistant stuck on the registration info screen.
Info:MacBookPro
View 3 Replies
View Related
Apr 27, 2012
Just completed a divx upgrade, restarted and the MacBook will not go past the white screen with the apple and the little wheel going around.
Info:
MacBook Pro
View 6 Replies
View Related
May 7, 2012
My MacBook pro is stuck on the start up screen with a circle with a diagonal line through it. I cannot get to the login screen. I tried the command+option+p+r immediately when turning on my computer but that did not work.
Info:
MacBook Pro, Mac OS X (10.7.3)
View 4 Replies
View Related
May 12, 2012
I just had a software update on my Mac Book pro, and now it is stuck on the grey screen.
Info:MacBookPro, Mac OS X (10.6.8)
View 9 Replies
View Related
Jun 12, 2012
With the Apple sign and the timer spinning. I am unable to get to the screen where i can input my password at all. The macbook is about 6 months old and is running on Lion. whether this is hardware, software or virus? I have tried some different key press combinations to reset the MacBook to factory default setting but the problem is, no image was taken of the macbook in time machine and when bought, it did not come with a disc with OSX on.Â
Info:
MacBook, Mac OS X (10.6.4)
View 1 Replies
View Related
Jun 24, 2012
My macbook pro is stuck at a white screen and doesnt boot. I tried resetting, tried to safe boot by pressing shift, nothing works,. It is stuck in white screen.
Info:MacBookPro, Mac OS X (10.7.4)
View 6 Replies
View Related
Jun 17, 2014
After downloading the latest Mavericks software on my MacBook Air, the process asked my to open my account. I could not remember my password and as instructed, requested to change it. Off it went, with the little wheel turning madly and 5 days later it continues to do so, with me unable to turn the computer off or in any way restart it. It's stuck in the on position, with the wheel madly turning around and around.Â
It says to exit windows but I can't get at it because the screen is unresponsive.Â
Info:
OS X Mavericks (10.9.3)
View 1 Replies
View Related
Sep 12, 2014
i was was using my computer when the screen went brown and striped. I **** down and restarted and the screen is now stuck on blue. I don't have the original software disc and my disc drive is broken. What can I do?Â
Info:
PowerBook g4, Mac OS X (10.5.6)
View 2 Replies
View Related
Sep 21, 2010
i have the 13 in unibody macbook pro. 10.6 snow leopardd
all of a suddden my computer froze and i turned it off with the button. when i tried to restart it would load but would stay stuck in the blue screen. i tried out the disk snow leopard disk and when i press "c" a multi languege pop up tells me i have to "hold power button untill shut down and resart in" blah blah blah
i did a hardware test and it said everything was fine..
i dont care about this on my hard drive i just wanna get it running again
View 1 Replies
View Related
Oct 21, 2010
I have an issue with a macbook pro and booting from DVD. When I try to boot from the DVD it starts reading and after a few minutes I hear the driver stops and only a gray screen with the apple logo in the screen. I have tried two snow leopard disk and the original disk that came with the macbook pro. I can boot into the operating system, repair permissions, verify disk and disk utility does not find any problem. I also tried with a usb dvd and the same symptom, after a minute it stops reading the dvd.
View 2 Replies
View Related
Dec 8, 2010
I have a Macbook Pro, have had it for about a couple of years now. Monday of this week, the computer was acting a little sluggish, so I decided to shut down the computer, let it cool down for a couple of hours, then turn it back on later. Well, once I decided to do that, I noticed after the grey screen & Apple logo screen appeared, the screen showed about 2 different versions of blue & stayed on the blue screen. After 3-5 minutes I knew something was wrong, so I just tried restarting, nothing worked. So I google up similar problems, none have a conclusive ending. I didn't recently install any new hardware, all I did recently was sync new photos from a trip to NYC. I've tried a PRAM Reset, SMC Reset. Boot from Snow Leopard CD, ran Disk Utility, repair disk permissions and repaired the disk, tried a reinstall of Snow Leopard, Install failed.
I checked the log, it says:
file://localhost/System/Installation/Packages/MediaFiles.pkg
Failed to load (or something along the lines of that).
So, I went and got the Leopard disk that came with the computer and tried an archive and install, 15 mins later Install failed once again, yet it used about 4 GB in the process, so I went from 82 GB to 78 GB of space available. So I put in the SL disk once again and tried to see if I still had the files on my HD still there by goign all of the way to the section where it asks you to accept the license agreement and if you want to save it. I clicked save to search my files, and they're still there, but I can't access them. I'm currently stuck at Purdue in the middle of Indiana and the nearest Apple Store is over an hour away. I really need to get my files off of that MBPro. If I can't even login, how can I go about doing so if I have a iMac with over 800GB of space & an ethernet cable?
View 11 Replies
View Related
May 29, 2008
After my great experience the last day with my two days old MBA 1.8Ghz/SSD I stopped smiling after I discover a stucked RED pixel in the middle of the screen. Normally I'm not such a whiner, but $3000 is a lot of money for a laptop, and I think you should expect a 100% flawless product for this huge amount of money. What to do? I tried the online video fixer for more then 10 minutes... didn't work. Should I give it a try at Apple? Or is it a no go? The problem is, I bought it at an Apple reseller who had this MBA as showroom demo for a month. So even though for me the product is only 2 days old, i think for Apple it is one month old and that would imply that I lost all my warranty and refund rights already. What to do?
View 17 Replies
View Related
Jul 5, 2009
the screen has about 6 stuck pixels! 2 are big and the others are quite small. The notebook is covered under AppleCare until 2011. So if i take it to the Apple reseller near me, will they repair it???(they helped me out with my Mac mini before)
View 10 Replies
View Related
Aug 25, 2009
I noticed shortly after I bought my Mac last week that I had a stuck pixel. I don't know if it was there when I first turned it on or not, but I have been trying to ignore it, and really the reason is that if people see it, they will think what I have is defective, when it is really only one pixel that I can probably work back awake. I know I have OCD-tendencies, so I was wondering if there are people out there that have a stuck/dead pixel that they are okay with having on the screen! Sorry for the weird post, but I was hoping to find some posters who have gotten over the fact that a pixel of theirs is dead/stuck.
View 24 Replies
View Related
May 30, 2010
About two weeks ago I'm using my snow leopard partition of my macbook pro and browsing the internet via firefox. My mouse freezes for a second, and then my computer just shuts down. I power back up my macbook pro to find a 'cancel or prohibitory symbol'. Strange thing is I can hold down option and boot into my windows partition no problem I go through all the motions suggested by the apple website, such as resetting the PRAM etc.. Nothing works. Flash forward to today. I finally get a hold of my snow leopard installation disc and boot my macbook with it. I run the disk utility and it finds that my hard drive's good to go.
I read online and it seems that the best option would be to install snow leopard again. I decide install it again, but about halfway through the installation, the installation fails and pretty much freezes. I had to shut down the macbook via the power button. Now, whenever I try to boot up my macbook I hear the chime, but nothing happens after that. I am just left with a grey screen. I cannot enter safe mode, single user mode, and when I try to choose the start up disk by holding down option, the arrow pops up to choose which disk to pick, but there are no disks to choose from.
View 22 Replies
View Related
Mar 18, 2012
I am trying to reformat my Macbook pro. I run the reinstall disc. When I type in my user name and password then click restart, the system reboots but get stuck on a grey screen. You hear the cd spinning for a minute or so but then it goes off. Do I have a bad disk(doesn't appear to be scratched anywhere) or am I not being patience enough.
Info:
MacBook Pro, Mac OS X (10.5.8)
View 1 Replies
View Related
Apr 14, 2012
When booting up on my Mac Book Pro side it gets stuck on a gray screen and wont boot even when in safe mode. I have cleared the P/Ram and still have acces to the partioned windows side on the same computer. How should I procede to get my Mac OS running again.
Info:
MacBook Pro
View 6 Replies
View Related
