MacBook :: Stuck At Shutdown Screen

Jun 11, 2012

I just installed and updated some new software on our MacBook, and restarted it to enable all of the features.  However, when I restarted it, the desktop picture showed up with the loading icon at the bottom.  I believe this is what it does to prepare the MacBook for reboot after new software has been installed, but it has been stuck in this mode for about 25 minutes. 

Is this normal for a MacBook to do for some software?  And should I just wait it out or should I hold down the power button to force shutdown? 

In case it is important, the software I installed is Sophos Anti-Virus for Mac Home Edition.

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I'm a rather new Mac user (it's been about 6 months since I bought my new aluminum iMac). Lately, I've been experiencing difficulties in shutting down my system, or even restarting it. I should probably note that I'm using 10.5.2 Sometimes, when I try to perform a system shutdown/restart, the OS gets to a point where only my desktop is shown but nothing happens (occasionally the beach ball keeps rolling, but not always).

At that point, (as far as I know) there's nothing I can do to restart/shutdown the system, besides pressing the "power" button for several seconds until the power goes down. When similar things happened on my old XP machine, I would just use CTRL ALT DEL and force quit all applications - until shutdown succeeds. There was never a scenario where I needed to cut the power in order to get the system to shut down. On OS X when this situation occurs, the CMD ALT ESC combo doesn't seem to work.

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Message was edited by: admin to remove email address to prevent spam harvesters from picking it up.

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