MacBook :: Stuck At Shutdown Screen

Jun 11, 2012

I just installed and updated some new software on our MacBook, and restarted it to enable all of the features.  However, when I restarted it, the desktop picture showed up with the loading icon at the bottom.  I believe this is what it does to prepare the MacBook for reboot after new software has been installed, but it has been stuck in this mode for about 25 minutes. 

Is this normal for a MacBook to do for some software?  And should I just wait it out or should I hold down the power button to force shutdown? 

In case it is important, the software I installed is Sophos Anti-Virus for Mac Home Edition.

Info:
iMac and Macbook, Mac OS X (10.5.8), iPod Touch 2nd Gen 8GB, iPod Nano 3rd Gen 4GB, iPod Mini, iPad 1

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Mar 8, 2008

I'm a rather new Mac user (it's been about 6 months since I bought my new aluminum iMac). Lately, I've been experiencing difficulties in shutting down my system, or even restarting it. I should probably note that I'm using 10.5.2 Sometimes, when I try to perform a system shutdown/restart, the OS gets to a point where only my desktop is shown but nothing happens (occasionally the beach ball keeps rolling, but not always).

At that point, (as far as I know) there's nothing I can do to restart/shutdown the system, besides pressing the "power" button for several seconds until the power goes down. When similar things happened on my old XP machine, I would just use CTRL ALT DEL and force quit all applications - until shutdown succeeds. There was never a scenario where I needed to cut the power in order to get the system to shut down. On OS X when this situation occurs, the CMD ALT ESC combo doesn't seem to work.

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Jul 5, 2012

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Jun 2, 2012

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All I could think of to do was hold down the power button to turn it off. And I was afraid to do that - that it may never start up again. This morning I started it back up and the same thing happened. The start up sound lasted only a few seconds and then it was the white screen again. I looked at the battery underneath and all the battery lights were lit AND the power cord was plugged in. The light on the far left was blinking. I unplugged the power cord and the lights went off and then pushed in the button on the battery and all the lights went on for a few seconds like they are supposed to and then went off. My macbookpro was working fine and now it's not. It does not work at all. I'm using an older iBook and am at a local cafe wifi spot.

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Message was edited by: admin to remove email address to prevent spam harvesters from picking it up.

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Jun 3, 2012

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I tried the Power button option first, but the computer does not come back on.When I press the Power button again, it does the same thing all over again. I do not know where the "Restart button" is, so I haven tried that. I have also tried pulling the battery and restarting, restarting in safe mode by holding the shift key at start up, and trying control-r and control-s functions. None of which worked.

Info:
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Mar 30, 2012

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Info:
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Oct 3, 2009

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Jun 12, 2012

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Info:
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May 12, 2012

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Sep 21, 2010

i have the 13 in unibody macbook pro. 10.6 snow leopardd

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i dont care about this on my hard drive i just wanna get it running again

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Dec 8, 2010

I have a Macbook Pro, have had it for about a couple of years now. Monday of this week, the computer was acting a little sluggish, so I decided to shut down the computer, let it cool down for a couple of hours, then turn it back on later. Well, once I decided to do that, I noticed after the grey screen & Apple logo screen appeared, the screen showed about 2 different versions of blue & stayed on the blue screen. After 3-5 minutes I knew something was wrong, so I just tried restarting, nothing worked. So I google up similar problems, none have a conclusive ending. I didn't recently install any new hardware, all I did recently was sync new photos from a trip to NYC. I've tried a PRAM Reset, SMC Reset. Boot from Snow Leopard CD, ran Disk Utility, repair disk permissions and repaired the disk, tried a reinstall of Snow Leopard, Install failed.

I checked the log, it says:
file://localhost/System/Installation/Packages/MediaFiles.pkg
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Apr 7, 2009

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May 15, 2009

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Jul 8, 2009

I have a unibody macbook and today it was working fine, then tonight i opened it up it was frozen so after a minute of trying to get it to work with no sucess I held the power button until it turned off. when I tried turning on again the screen stayed white and would not turn on. So i turned it off and held option and the scary part is the osx partition is gone but my window partition is still there Im posting this from the window partition. How could it just randomly dissappear I didnt even use the windows part for the past month.

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Aug 23, 2009

Last weekend, my white Macbook was requiring a software update to 10.5.8. So I said, go for it and let it restart. That's when the trouble happened.

It began to restart but just stuck on the gray apple screen with the gear circle thing spinning. I tried several times to restart, but it never worked. I did all the things I knew to do (boot from DVD and run disk utility to repair permissions, zapped PRAM, ran it in the fsck thing; Booting in safe mode wouldn't work). So I booted from my backup and used SuperDuper to rewrite my boot drive. (I guess I should point out that when booting from my backup, I was able to access all my files on my internal HD, it just wouldnt boot). After doing that revert thing to 10.5.7, everything worked fine.

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Aug 25, 2009

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Dec 8, 2009

This is my first time having some serious problems with my first MacBook, and I was hoping someone out there could help me out. This macbook was bought on June 2006 (a white MB) with I believe the 10.4.6 OSX on. I gave it to my dad which is across the world and he called desperate a few days ago saying that the system won't boot up. When the power button is pushed on and the system starts, rings the Apple bell and soon after colorful vertical lines show up across the screen and the system freezes. Here's what I found out from my research on the topic, for some macs of that generation, when the system updates from 10.4.6 to 10.4.7 some video card issue causes this glitch to happen. The solution: zap the PRAM (by holding control + command + p + r when booting the computer.) My dad has tried this approach many times and it doesn't solve it. We also tried booting it with the installation disc and that didn't work. We also tried the safe mode boot and that also didnt work.

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May 30, 2010

About two weeks ago I'm using my snow leopard partition of my macbook pro and browsing the internet via firefox. My mouse freezes for a second, and then my computer just shuts down. I power back up my macbook pro to find a 'cancel or prohibitory symbol'. Strange thing is I can hold down option and boot into my windows partition no problem I go through all the motions suggested by the apple website, such as resetting the PRAM etc.. Nothing works. Flash forward to today. I finally get a hold of my snow leopard installation disc and boot my macbook with it. I run the disk utility and it finds that my hard drive's good to go.

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Mar 18, 2012

I am trying to reformat my Macbook pro. I run the reinstall disc. When I type in my user name and password then click restart, the system reboots but get stuck on a grey screen. You hear the cd spinning for a minute or so but then it goes off. Do I have a bad disk(doesn't appear to be scratched anywhere) or am I not being patience enough.

Info:
MacBook Pro, Mac OS X (10.5.8)

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Apr 14, 2012

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MacBook Pro

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Apr 18, 2012

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Here's what I've tried with no success.
1. Re-booting via Safe Mode (Command-Shift). Instead of freezing on the blue screen, it asks for my password and after a few seconds it stops on the Snow Leopard Pink/Black Stars background. Same result, only the background is different
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Apr 22, 2012

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May 4, 2012

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Info:
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May 15, 2012

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Info:
MacBook Pro, Mac OS X (10.7.4), 15"

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Jun 6, 2012

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Info:
MacBook, Mac OS X (10.7.4)

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