MacBook Pro :: Better Influence Customer Care To Cover Known Defective NVidia 8600 Processor
Feb 1, 2012
I have an 11/2007 MBP... 4 yrs, 2 months and 3 weeks old tomorrow. Yesterday I got the "black screen of death". I won't bore you with what I tried, but today a local expert assessed the situation: reset SMC and PRAM, noted that it booted into target disc mode and would screen share, in other words, he proved it was one of the known MBP's of this genre (15", 2.4/2.2GHz) to have a defective NVIDIA 8600 graphics processor. I called the recommended local Apple Authorized repair facility only to be told that, while these WERE being repaired at no charge, out of warranty, it had been discoved that, OMG they were repairing a WHOLE BUNCH of them and a time limit had been imposed and there were no longer being repaired after they reached four years from purchase date.WHY WAS NO ONE EVER NOTIFIED OF THIS DEFECT? And why am I just SOL because my computer chose to work an extra two months and eighteen days?
I plowed through the "you don't have phone service" with battering ram efficiency this evening, past the Apple care agent, his supervisor, and to "Customer Care" with whom I will be speaking again tomorrow. I have told them I "EXPECT" a "customer satisfaction code" which will provide me with a free repair. I have armed myself with the absolutely outrageous information that Apple, after booting NVidia out three years ago (one guesses after the rotten graphics bit) is welcoming them BACK this spring - Oh, so ANOTHER generation of MBPro users can get screwed?I sure could use some help here when I need another argument! Does anyone know the magic language to induce Apple to behave in an Apple-like manner concerning this matter?
Info:
iMac/MacBook Pro, Mac OS X (10.5.1), also Windows xp on a Dell Inspiron 5150
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Oct 31, 2010
ATI Radeon HD 5750 or the Nvidia 8600 sli?
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Apr 3, 2009
Like they do with the Apple iPhone when the battery goes down to a certain charge? If not, what are the advantages of getting Apple Care then?
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Jul 6, 2008
As u can see I have a 17" mbp and had it for a few months but after the nvidia announcement, Im seriously thinking about selling the mbp and using the which will cover for a 2.8ghz 8 core mp.
One of my fears is that the gpu will die over the years on the mbp and when apple care runs out or even if the mbp is covered by ac knowing that one day I would need to get it serviced..
I know I had the mp before and know what to expect and while the 17" mbp is a desktop replacement it is portable. Damn nvidia!
Sorry this is more of a venting thread than anything else.
Also curious anyone else on the same boat as I am with selling their mbp fora mac pro?
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Aug 30, 2009
Does apple care cover battery for MBP
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Jul 3, 2012
My iMac 27" started cutting out/powering down for no apparent reason... I took it to an authorised repairer to be 'fixed'; 19 days later, It's had a new power supply, new power inverter and logic board (still not tested at this point in time to see if it resolves the issue). When i dropped it in it had the official VESA mount adaptor fitted not its original stand (that was in the box); I asked them to put the stand back on, they can't, they're saying the mechanism's damaged and AppleCare doesn't cover it.... Hardware is it not? The VESA adaptor is designed for home install, how can that not be covered?
Info:iMac, Mac OS X (10.6.7)
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Nov 26, 2010
With the Introduction of Civilization V for the Mac and its huge need for power. Now i'm not gonna attempt to try to play this game. But I downloaded Ship Simulator Extreme on my windows partition. Now on Steam it has the system requirements.
OS: Windows XP (Min. service pack 2), Windows Vista or Windows 7. 32 and 64 bits OS supported
Processor: 3 Ghz P4 Intel or AMD equivalent processor
Memory: 2GB (Windows XP) or 3GB (Vista or Windows 7)
Hard Disk Space: 3.5 GB
Video Card: Geforce 8800GT or ATI Radeon 4850 with 256MB ram (At least Shader model 3.0)
Sound: DirectX compatible
DirectX�: 9.0c
I have a MacBook Aluminium, Intel Core 2 Due 2.0GHz with 2GB Ram and NVIDIA 9400M. The game plays incredibly slowly and keeps jumping, like the refresh rate is so slow. I have downloaded the latest driver from NVIDIA but still it plays slow. Is my problem here the lack of RAM and I have a dual core processor which is above the requirements? I thought the good video card and processor would be enough? A lot of games seem to have minimum requirements much more than my mac, its not ever that old and seems outdated already.
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Dec 29, 2009
I wanted to do some research on this processor, do you guys know what is the processor model code for the iMac's processor?
Is it a mobile processor or a desktop processor?
What is the difference between this one and this one?
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Jan 17, 2009
My Early 08's 8600 failed recently (was still working but I got like 10fps on games and it failed the test) so I had it replaced at a few apple stores (an ordeal and frustration in and of itself). Anyways I was wondering if I need to do anything since the logic board has been replaced. Is a format necessary (for optimization and speed and for compatibility)? When I turned on my computer it gave me a warning about my clock being set to March 20, 2000 and a Y2K compatibility error. Should I be worried? All in all everything seems to be OK - unfortunately since my MAC addy changed I can't access Time Machine backups anymore and have to start a new backup
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Jun 10, 2010
I have a 15" MBP that was bought in 2007. Since then, the SuperDrive, the display, 3 batteries, and both fans were replaced. My apple care ends today and when I tried to power it on today in the morning, nothing happened. I took it to the store and they said the logic board needs to be replaced. I will be without a machine for 5 days.
Is there anyway I can contact apple's customer service to express my dissatisfaction? The apple care ran out and seeing how this machine has been in for service so many times, I am afraid it won't last long before I need to repair it- out of my pocket.I was thinking of contacting the support number but I presume they don't deal with customer feedback.
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May 21, 2012
I recently bought a Hp OfficeJet pro 8600 plus printer and have set it up fine on my desktop pc. When I went to install it on my MacBook it wont let me set it wirelessly because it states that The wireless network settings were successfully downloaded to your device. However, your Mac was unable to locate the device on the network.
Please make sure that:
- Your Mac is connected to a wired or wireless network that has access to your device.
- Your device is connected to the wireless network "home".
Click "Retry" to attempt to connect again using the current settings. Click "Go Back" to enter different settings. The weird part is that everything is set up fine as far as the printer it seems that the mac doesn't want to cooperate. I am running OS X Lion with the newest downloads and updated.
Info:
MacBook Pro (17-inch Mid 2010), Mac OS X (10.7.4)
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Apr 14, 2010
So, I bought myself new Macbook Pro exactly 21 days ago, and was disappointed to find out that they refreshed it today.
However, I am heading to Apple Store Friday afternoon to find out what I can do to get that refreshed one. (I waited 7 month, until the last day of the presentation)So, to people with 320m graphics, are there any big difference? Does the battery lasts longer?
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Mar 27, 2009
Not sure if this is the right topic area but :
I bought an iMac on March 9th.
Last Saturday (March 21st) it had a major system failure, would not boot and had vertical line across the screen, and I took it to the Apple store. They said it was either a HD, LED, or video card problem. The "genius" said I should have it back in 3-5 days.
So today is either day 5 (business days) or day 7 (calendar days) I called them yesterday and they said it was the video controller and no ETA on when it will be ready but they will call me when it is ready.
My question is : Is it me or is this a little ridiculous customer service for a 13 day old iMac? Would I be a little out of line going to the store and either demanding a "new" iMac or my iMac today ? A broken video card should take about a day or two to get back to the customer in my opinion...
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Dec 21, 2008
picked up a unibody last Saturday night, and opened the battery cover tonight. The latch was opened with little resistance, but now won't close. The latch edge sits about 1/8" up, and I can't find anything which would seem to prevent it from closing.
Anyone else had a troublesome battery latch, and how did you resolve it?
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May 20, 2012
How do you delete incorrect cover art and replace it with the correct cover art?
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Mar 3, 2012
have a working email address for iTunes / iBooks support?We've been trying to upload books through iTunes Producer and have never had a confirmation that the books have been approved.After waiting a month,we emailed ibookstore@apple.com a few weeks ago but have never heard back.I've been told that Apple take ages to deal with customers but I think 4 weeks is long enough.
Info:
iTunes Producer
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May 14, 2012
After apple driver update, can't print to my networked HP 8600
Info:iMac (24-inch Mid 2007), Mac OS X (10.7.4)
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Apr 23, 2009
Short version:If you have an Early 2009 white Macbook (with the nVidia 9400M integrated video), you may have a defective LCD. I'm collecting serial numbers to establish a pattern of which notebooks have the defective LCD and which are usable. Please post the first 5 characters of your serial number, which model LCD you have, and if you notice lines/pinstriping (see below for how to find out all three of these easily)
Code:
Build Week : LCD Model : Lines present
03 : 9C5F : No
03 : 9C5F : No
04 : 9C5F : No
04 : 9C5F : No
08 : 9C5B : Yes
08 : 9C5B : Yes
11 : 9C5B : Yes
12 : 9C5B : Yes
13 : 9C5B : Yes
13 : 9C5B : Yes
15 : 9C5B : Yes
The fun stuff:
I recently picked up an Early 2009 white Macbook after owning a Late 2006 Macbook for the past two years. The performance has been great, but the LCD is another story.
I noticed faint horizontal lines on the LCD when viewed at a normal 90 degree angle, typically where solid light colors are displayed.
The effect is similar to pinstripes, and appears regardless of color profiling, calibration, OS, application, displaying 2D or 3D graphics modes, full screen video, or if booted from the hard drive or install DVD. Menus are a good example - faint lines where there are none on the Late '06 version, or on two 2007 Macbooks I'd initially checked side by side. If watching videos or playing games, any solid light colored region would exhibit the same issue - sky/clouds are a good example. From past experience, this looked like banding due to poor dithering in the LCD itself.
Example image: These menus should be translucent and uniform. The defective LCDs render the menu with pinstripes and bands.Thinking this was a single bad LCD, I proceeded to check 22 other 2009 white Macbooks on display at Apple stores and other retailers. Approximately half of the notebooks exhibited the exact issue, while others had the same clean display as I'd had on my original system.
Several past threads mention issues with Samsung LCDs - sure enough, this notebook and all that display the pinstriping have a display model of 9C5B (associated with Samsung). The notebooks that had clean displays without the pinstriping have a display model of 9C5F (associated with LG).
After pointing out the pinstriping to the lead genius at a local Apple store, he immediately noticed the issue as well and agreed that it was not normal (he described it as something that would drive him crazy. My sentiments exactly). Out of the 5 white Macbooks on display at the store, 3 had the issue and 2 were usable. After further digging, he discovered that Apple engineering is aware of the issue and states that no hardware should be replaced. As the system was new, he offered to exchange the notebook, with the caveat that if the replacement had the same LCD, they wouldn't be able to exchange the notebook again. The other option given was to pay for upgrading to the Unibody Macbook which doesn't appear to have the same issue (at least, not to the same degree).
Having originally purchased the notebook at Microcenter, I returned to the same store and pointed out the issue to the Microcenter sales rep. Kudos to Microcenter, their support is fantastic - he offered to check several more systems prior to my leaving the store. We proceeded to open and check 3 other Macbooks hoping to find one that was usable - all had the same LCD, and same issue (all from build weeks 12 and 13).
The goal:
Collect as many date codes from serial numbers as possible and determine which weeks shipped with defective LCDs. Personally I would like to increase my chances of exchanging this notebook for one with a usable LCD, and if you're looking to purchase, you may want to avoid particular build weeks. The build week from the serial number is the only identifier that can be checked without opening the box and starting up the system to check the LCD directly.
How to check your serial number/build week and LCD model:Serial#: Launch System Profiler. In "Hardware Overview", pull the first 5 characters of the serial number. For example: W8913 (W8 = Shanghai, 9 = 2009, 13 = Week 13)
LCD model: System Preferences -> Displays -> Color -> Open Profile -> #13 'mmod' -> Model. For example: 00009C5B
How to detect the lines:
The default Leopard wallpaper is great for detecting this issue - set this wallpaper (System Preferences -> Desktop -> Nature -> Aurora). Pull down the Finder menu. If you don't notice anything, tilt the screen back and the lines will be more prominent (but is perfectly visible at standard viewing angles).
Macro shot - if functioning properly, the LCD should display this entire menu without lines. The top half of this image is fine, the lower half has lines running through it. The graphic below this menu has a region of light solid color underneath "Show Original" and "Add to Sidebar": post your system information here so we can get a good idea of which weeks are affected. If your LCD is displaying the same issues, please contact Applecare and open a support case, or work with your local Apple store to see if you can locate a notebook with a usable LCD.
Ultimately, this is unacceptable given the typical quality standards for Apple products if the issue is widespread. Hopefully with enough information we can get some changes made to the replacement policy to recognize this as the defect that it is, rather than something that is "functioning normally".
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Feb 14, 2009
I was thinking of buying a Rev A MB Air. Don't really need the hard drive space as I have external storage. But after going through the posts it seems almost all the Rev As have video and over heating problems. The MB Air I am getting is with Apple Care until 2011.
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Oct 17, 2009
So I read online that my PowerBook G4 that I've had since about 2004 may have the defective memory slot that caused Apple to introduce the "PowerBook G4 (15-inch 1.67/1.5GHz) Memory Slot Repair Extension Program" in 2008. However, my serial number isn't within the program's parameters, and as I understand it, the program ended in 2008. It says it applies to serial numbers W8503xxxxxx through W8518xxxxxx; mine begins with W84.
Basically, I have a couple of questions before I a) shell out money for diagnostics and possible repairs or b) buy a new laptop: Is this a memory slot problem? My 15" PowerBook G4 (Model A1045; 1 GHz; 256 MB; 60G; Combo; BT) had been getting the beach ball for awhile, and was very slow operating and online. My sound card had been on the fritz. The internal speakers would sometimes not work, but the headphone jack would still work. So yesterday, the mouse froze while in Firefox, and after waiting awhile, I forced it to shut down. When it booted up again, I got a blank screen and three short beeps, followed by the LED light blinking periodically. All these symptoms seem to point to what Apple said was the memory slot problem [URL]
If this is a memory slot problem, what might the repairs involve and are there price estimates available? Is it better to just get another laptop? (I'm thankful I've had it for this long without any major problems, it's had a good life). If I do get another laptop, am I able to retrieve my information from my old laptop and transfer it to the new one? Is this an expensive procedure? Or is this laptop entirely kaput and my files forever trapped on there? What the recommendations out there (if I buy a new one instead doing repairs to the G4) for a laptop that will be used as my only computer (i.e., what's a good workhorse Mac)?
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Oct 3, 2010
Booted up my one month old MacBook Pro this morning to find what looked like a mark on the screen.On closer inspection it looks to be a defective pixel, which is red in colour. It really stands out against pretty much any colour accept red.I have Apple Care, would they replace the screen?If not is there, is there anyway to fix this?
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Aug 14, 2009
I got my Macbook Air about 3 weeks ago and love it. However after the first 2 weeks, one day I turned it on and it was making a loud grating, spinning noise. The noise could be equated to if you try to play a CD but it hasn't been secured in the CD player fully so its banging around. But of course I have no disc drive...
So I stopped using it, tried turning it off and on again a couple of times over the next few days to no avail. I'm about to go back and demand a new one, but yesterday I turn it on and it's suddenly stopped making the noise.
My question is, is this problem likely to return, and is it due to a defective laptop? Should I see about exchanging it while it's still brand new or just wait and see if it happens again?
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Mar 9, 2010
I pretty much use my Macbook in desktop mode (closed lid) since I bought it. Few days ago, I needed to do a SMC reset and the lid didn't go back on properly, it had a slight squishy feel O.O - but after a while I noticed the battery was rocking on the table. Seems like the battery has swollen up.
It might be a defective battery but I think it might be heat issues. With the lid open, it runs a lot cooler, almost a 10 degrees difference. Does any one have a similar problem?Oh, tried to get it replaced by Apple but because its more than a year they want me to buy a new battery
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Jun 2, 2012
Why has Apple not recalled the batteries in the white macbooks(early 2009) when it is very evident that these batteries have a manufacturing fault? Mine has swollen after 112 recharges but should have lasted 300 recharges before only having 80% capacity after which it will still work, just not as many hours. Because of the excessive cost of Apple batteries and Apple's releuctance to recall defective products my next laptop will be a windows8 machine.
Info:
MacBook, Mac OS X (10.7.4)
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Apr 14, 2012
is it possible to switch processor apple power pc to the Intel processor?
Info:
PowerBook, Mac OS X (10.5.1)
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Apr 13, 2012
Recently bought a mac air and while trying to charge it, the battery sign says not charging but the computer is running on ac. I tried another adapter and it works. Does that mean my adapter is defective?
Info:
MacBook Air, Mac OS X (10.7.3)
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Jun 18, 2012
I just got my macbook pro retina 2.6 with 16 gigs of ram. It was working great for the first 40 minutes then on the left side of the screen two inches went black, then the screen went fuzzy then cleared up. I reinstalled the OS just to be on the safe side and sure enough it happened again. Called support and they told me DOA, however they can't do anything because apple support systems are down! Check out the photos of my screen. It will clear up if I don't use it for a few minutes which makes me think it is the graphics card. Hope this isn't a displaygate for apple all this money and I get a DOA - whatever happened to QA?
Info:
MacBook Pro (Retina, Mid 2012)
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Dec 26, 2007
Also, Will I have any trouble running panther on this machine? I am now using 10.3.9
Information:
Mac G-5
Mac OS X (10.3.x)
I use the computer for music production
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May 12, 2012
Upgraded mac pro 1.1 processor to Xeon X5355, now processor is unknown
Info:
Mac Pro, Mac OS X (10.7.4), About My Mac displays processor
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Jul 2, 2012
After waiting 3-4 weeks I was so excited to finally receive my retina macbook pro today. To my dissapointment as soon as I turned it on this glaring white light/cloudy mark behind the screen stabbed me in the heart. So dissapointing to wait so long just to get a defective unit.Â
I called AppleCare and they said I could either ship it back for a refund, or I could take it into the apple store for a refund. Apple store is only 30 minutes away so instead of putting any trust in fedex I decided to just go return it in person.Â
So now I'm waiting up to five days for the money to be refunded so I can order again and wait ANOTHER 3-4 weeks to receive a unit because I upgraded the base model to 16GB of ram, and it may have the same exact problem when it arrives... who even know... Â
I saw on macrumors a few others have had this issue so I'm not alone, but I do hate that I was unlucky this time around.  [URL]
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