MacBook Pro :: Should Get A Refund For Repair
Apr 25, 2012
Took my dead MacBook Pro (purchased April 29, 2008) to the Genius Bar because it would not start-up. They sent it out for repairs and ended up replacing the Logic Board stating the symptom was "NVIDIA Video Issue (multiple issues)". They charged me $310 plus tax. Would this fall under the "MacBook Pro: Distorted video or no video issues" from url...I tried calling Apple Corporate and they said the logic board had a loose wire. Hmmm seems weird to me since the graphic chip is soldered on to the logic board. The invoice said the reapir was covered and showed the amount owed to me was $0. When I went to pick up the fixed laptop the associate helping me had to speak to her manager and there was some back and forth as to whether I owed anything.
Info:
MacBook Pro (15-inch Early 2008)
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Apr 3, 2012
I bought a mid 2010 imac 27 inches beginning of 2011 and the screen already have some greyish color,it takes 300yrs to boot.Apple won't take some of the responsibilities n give a new imac or repair my imac,THEY SAY IS TOO EXPENSIVE TO REPAIR...
Info:
iMac, Mac OS X (10.7.3), 27 inches
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Feb 21, 2012
i want to return it for a full refund. wha is the policy?
Info:
MacBook Pro, Mac OS X (10.7.3)
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Oct 9, 2009
My MBP recently had a bunch of problems with the logic board and speakers. I brought it into the Apple Store (on Monday) and they gave me the option of them sending it into a repair center, or them repairing it locally in store. I requested that they sent out just because I was curious to see how long it would take. To my surprise, my MBP arrived, fixed and as good as new on my doorstep today. That's amazingly fast for sending it out to a offsite repair center. The repair center is in Philadelphia. I live in Maine. You do the math. When I've had things repaired locally in the Apple Store it's taken weeks to repair instead of days because they need to order the parts.
Anyways, the point of this thread was to suggest to people that they choose the offsite repair option. It's amazingly fast, and it saved me a trip to the Apple Store (they shipped my MBP directly to my house).
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May 24, 2012
Since 10.7.4 has knocked out the loop and loop back and forth function, I want to apply for a refund.I paid $30 for a fully functional software product, and now it has become disabled without warning from Apple if one updated to 10.4.7....if I call the 800 number what department should my call be directed to.
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Jun 3, 2012
My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one.
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Jul 3, 2012
I also experienced the issue of updating the software slowing the laptop down.Updating is supposed to make it work better, that is why I have paid.
Info:MacBook, Mac OS X (10.7.4)
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Mar 31, 2012
I Bought mac os lion ages ago and had forgoten to download it
my macbook asks me for my password when i download a software and i dont remembe rmy password for a year so i could not downlaod this.
Info:mac os x, Mac OS X (10.7.3)
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May 2, 2012
I want to buy a ipad on Apple Store online.How to apply for tax refund?
Info:
iPad, iOS 5.1
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May 20, 2012
I am writing to you in regard to a download my 6 year old son had done with out me being aware to the fact he knows the password.I have recieved the bill from apps store and suddenly found out that both on the 10th of April and on the 11th of May my son had downloaded some itemes for his Ice Age Village. I was shocked when I saw it and more shocked to see the total amount that came out.I had no idea that my son knows the password.I am asking you please to refund me on these items. you can subtract this game of my i pad and take everything he bought back.
Info:
iPad 2, iOS 5.1.1
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Feb 12, 2012
How to refund the fee for the application from APPLE?
I am writing this letter to ask refund that I have paid for the Webster's New Dictionary and Thesaurus. Basically, when I have decided to buy this application, I expect a sound function whenever I have clicked the words, however it did not work. I mean it did not function as I expected! Totally, nonsense, please let me know how to refund it as soon as possible from APPLE.
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Mar 1, 2012
My app doesn't work. How do I get a refund?
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Apr 25, 2012
I bought a app thinking it was photoshop the for my Macbook Pro, but turns out it was a app that teaches you how to use Photoshop. I have no use for the app and wondering if i could get a refund for this app?
Info:
MacBook
Pro, Mac OS X (10.7.3)
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Apr 26, 2012
My six-year-old nephew bought $150.00 worth of smurfberries using in-app purchase!
Info:
iPad
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May 13, 2012
I wanted to purchase iDVD but instead purchased an instructional video.
Info:
iOS 5.1.1
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May 15, 2012
how do I get a refund for movies I just purchased?
Info:MacBookPro, iOS 5.1.1
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Jul 4, 2012
Download a wrong game (with paid).Is there a possible to refund after remove the game?
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Feb 29, 2012
I have just paid for extra subscription ($50) which I don't need. How do I get a refund? Have tried express lanes for both Icloud and Mobile Me and they are getting me nowhere!Â
Info:
iMac
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Mar 26, 2012
The guy I called from apple today was clueless and told me he didn't know how to do it, and then told me the wrong thing!I bought the storage under the impression that it was a useful product, but it wasn't doing what I thought it was supposed to do! I just want to get rid of this extra storage!! I mean, this is ridiculous if the apple employees aren't trained in this!
Info:
iPhone 4S, iOS 5.1, iCloud Storage
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Jun 10, 2012
I did a search home design software to get some ideas and ended p paint for game and would like a refund or a credit?
Info:
iPad, iOS 5, Simply want a refund or a credit
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Feb 3, 2012
I erroneously purchased the same 3 songs by the same band from 2 different albums twice.Is there any way to reverse the charges or get a refund on the double purchase? iTunes didn't ask for verification on purchase after the 1st song.. So I wasn't sure I purchased the songs.
Info:
iPad 2
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Jun 9, 2012
how long will it take to refund a purchase back to account
Info:
iPad, iOS 5.1.1
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Apr 2, 2010
I took my late 2007 macbook in because the case was cracked. I read that this was a known issue and they would repair for free.(I had no warranty) also my battery was expanding and bloated, so much that it will no longer fit in my comp.
When I took it in, the tech said that my bottom case was cracked and he said that wasn't part of the known issue. He said it was caused by accidental damage (it was cracked clean through, so much so that it could be physically separated from the comp.(I informed him that the comp had never been dropped or damaged in anyway, he apparently didn't believe me but said he would see what he could do.
Anyway, he said he could fix the top case ( but they would not fix the bottom case)and give me a new battery although he had never seen a battery with the problem that mine had. He said it was probably expanded cells. I agreed to that as something is better than nothing but then, I asked him if the battery expanding could have caused the bottom case to crack since it was cracked near the battery compartment but on the side of the comp. After he tinkered around for a bit with the battery and the cracked part, he said he wasn't sure but he would send it in for repairs and I would not be charged.
First he said he would quote me a repair price and I told him that I had no intentions of paying for anything. After several instances of him running to the back to talk to people, he agreed to send it in. On the repair form it is listed as tier 4 accidental damage and I know that the tier 4 comes with a hefty charge for repair. Anyway, I am out of town and my comp is scheduled to be returned to me today. I dropped it off at the apple store on the 30th, it was received by the repair center on the 1st, repaired today( the second) and shipped back to me today and scheduled to be delivered today as well.
I was trying to find out if they actually repaired the bottom case or not as I will not be home to receive my comp until next week sometime. The repair form also said call if additional repairs are needed to quote a price. I have not received any calls at this number and do not know if they left any messages on my home phone. The repair turnaround seems rather quick and I was just wondering if they actually repaired it or sent in back in the same condition.
Apple support has no details of the actual repair just the time it was received, repaired and sent back to me. Also will they just leave it outside because no one is home to receive it?
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Feb 4, 2012
Every-time I repair permissions using the disk utility it says that the permissions are repaired, but then I click to verify permissions and it is all as it was before... What can I do?
Info:
MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.3)
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Jun 2, 2012
Disk Utility says there are a bunch of disk permissions that need repairing. I hit repair and disk utility says that it repaired those disk permissions. But when I verify, it says they still need to be repaired.
Info:
Mini 2.4Ghz, Mac OS X (10.6.8)
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Jan 13, 2011
I was just wondering if this has happened to anybody,
A couple weeks ago I closed my Macbook Pro because the battery was low and I needed to plug it in. So I plugged it in and opened it back up...Nothing. I pressed the power button and I could hear the SuperDrive move and the hard drive spin, but that's it. No chime, no gray screen, no POST, nothing. So I did some research and found out that the same thing had happened to a LOT of people with my model. So I assumed it was the whole NVIDIA issue.
So I took it into Apple and the Genius right away told me that the NVIDIA chip/card was the culprit but he still needed to test it with their NVIDIA test drive. He comes back and tells me that they were not able to test it because it cannot boot up that far. So he tells me that since they can't tell for sure if it is the NVIDIA, my computer doesn't qualify for the free replacement. And since my AppleCare is 211 days out of warranty, he can't do anything about it. I could have it shipped out and repaired for $360 (which is better than $1000+ in-house). (BTW.. I even had the logic board replaced a couple years ago for a different reason, so the logic board is newer than my MBP)
I understand where they're coming from, but my computer should be covered in the warranty because it has a faulty part on it, NO MATTER WHAT.
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Sep 29, 2008
My little brother threw a toy at my macbook and cracked the screen. Was wondering if any of yall knew a good place to have this repaired.
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May 19, 2009
A bit of background:
Back in January I slipped on some ice and regrettably the LCD on my Blackbook did not survive. I have been making due with my computer plugged into a video out (A real pain to do work on) but I really want to get the darn thing fixes. I was really stupid and did not get the Apple Care (which likely would not cover this repair anyway).
Upon taking the laptop to Apple they quoted 800 to replace the unit with a refurb since it was well out of warranty. Everything but the LCD works just fine so I was wondering about getting a replacement screen and doing the repair or sending it out to another company.. My question:
1) What is your opinion on doing this (I cannot replace the whole laptop and I have a 2.16 C2D), is it really worth it? Is this a big repair job?
2) What price should I be looking at. These guys have the screen for $150 but I don't know if they are any good nor do I know of anybody who will do this. Is it something that can be done on my own (i would have a friend assist me). I am not bound to one vendor, but I have never had to do out of warranty repairs on a mac before so I don;t know where to go.
3) Any advice on where I should get the screen at or do business?
4) Am I just wasting my time?
THe reason I ask is that I really cannot afford a new machine right now, but if I can fix the screen like new for around $200 that would be much better. Any advice would be grateful.
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Jun 26, 2009
So I just got my MacBook Air (rev A) back from AppleCare after my hinge (like many others', apparently) decided to randomly bust itself. I was very pleased that when I took my MBA to the Apple Store, they didn't bat an eye about replacing the hinge (I'd heard horror stories about Apple denying the part was defective and calling the damage a user error, even with computers covered under warranty). But I was shocked when my package arrived today and the letter inside detailed the parts replaced. Keep in mind, the only thing wrong with my computer (as far as I could tell) was a broken hinge. Here's what they replaced:
Antenna window
Video Display Panel
Camera
Bottom Case
Display Housing
Clutch
Clutch (two different part numbers)
Bezel
Top Case
Logic Board
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Aug 25, 2009
I have a Macbook Pro that is a few years old. It's been fine until recently - it shuts off - poof - when I try to play certain games on Facebook, or watch a video on Facebook. I can watch videos fine on a site like YouTube. I thought perhaps it was the browser I was using (Firefox) but it's not. I ran disk Utility and that didn't . Software Update says I'm up to date. I'm running OS 10.4.11
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