ITunes :: Reverse The Charges Or Get A Refund On The Double Purchase?
Feb 3, 2012
I erroneously purchased the same 3 songs by the same band from 2 different albums twice.Is there any way to reverse the charges or get a refund on the double purchase? iTunes didn't ask for verification on purchase after the 1st song.. So I wasn't sure I purchased the songs.
Info:
iPad 2
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Jun 9, 2012
how long will it take to refund a purchase back to account
Info:
iPad, iOS 5.1.1
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Apr 26, 2012
My six-year-old nephew bought $150.00 worth of smurfberries using in-app purchase!
Info:
iPad
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May 15, 2012
how do I get a refund for movies I just purchased?
Info:MacBookPro, iOS 5.1.1
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Jun 10, 2012
I did a search home design software to get some ideas and ended p paint for game and would like a refund or a credit?
Info:
iPad, iOS 5, Simply want a refund or a credit
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Apr 29, 2010
My MBP Itunes library was 100% wiped out! But all of the playlists/mp3's are STILL in my Iphone. Is there some way I can do some kind of reverse sync back into my Mac?
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May 2, 2012
I just went through the process of buying an app as a gift to be delivered via email. Typed my personal message to the recipient, confirmed the delivery address. Got the review screen. Then when I clocked to purchase the app, I got a security screen asking me to select 3 security questions and an alternate email address. Got immediate emails from Apple noting the changes to my account. But I never got an email confirming the gift purchase. How do I tell if it went through? The item is not listed in my purchases, but maybe that's by design?  Did the security question dialog hijack the purchase process?Â
(Also checked my credit card website, and it doesn't look like there's a pending charge yet. But I'd hate to purchase this app twice.)
Info:
MacBook
Pro, Mac OS X (10.6.8)
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Apr 4, 2012
Would like purchase movies and some tv shows from another countries itunes store, but not sure if they will work on my US itunes account.Â
Info:
MacBook Pro, Mac OS X (10.4.10)
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Mar 21, 2012
My daughter has just spent £70 on a game which has the type as 'in app purchase'. What does this mean and how can I stop her from doing it again
Info:
MacBook Pro
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Mar 24, 2012
how do I cancel a purchase that I haven't downloaded yet from iTunes?
Info:
MacBook Pro (17-inch Mid 2010), Mac OS X (10.7.3)
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May 2, 2012
Since switching my iTunes account to Jamaica, I am unable to purchse songs or albums. I have the latest iTunes.
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Jun 16, 2012
I ordered "The Pianist" in HD then when I clicked purchase, two versions of the movie are being downloaded. I wanted to know if it is possible to cancel the Non-HD one since I did not want to purchase that and I do not see the purpose of buying two versions of the same movie. Â
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Oct 31, 2007
Just got my new mac and im having a bit of trouble with itunes. I transfered my music over from my PC and now whenever I add music to itunes on my mac it makes doubles of those any songs I put in.
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Mar 26, 2012
we lost an Ipod touch and someone tried to purchase from itunes. question is can apple see which device the attemped purchase came from. and from what IP address. to try to find the device were not running cloud so that isnt an option. trying to figue out if it went through my wifi which would narrow down the location
Info:
Mac OS X (10.1.x)
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Apr 16, 2012
I've been looking for songs for a wedding. However, the song is so old, it can only be bought from the U.S. May I know how to do so when resides in Singapore?
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Apr 17, 2012
I nearly purchased and downloaded James Cameron's Aliens, when I noticed below the purchase buttons the note that This movie will not be available from iTunes in the Cloud. Why? Isn't that point of a digital copy? I could just as easily buy a used DVD cheaper and rip it. The film is still for sale in the iTunes store, why could I not get it in the Cloud? Does this also mean I can't download it again if it's deleted?
Info:
MacBook Air, Mac OS X (10.7.3)
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Apr 20, 2012
I'm running iTunes 10.6.1 and Configurator 1.0.1. I just purchased 32 copies of an app for one of our school iPad carts. The last time I did this I made the purchase, ran iTunes, input the first app code, and downloaded the app.
Now when I input the code for a new app, it begins to download 32 copies of the the last app I bought, which was iMovie. I can cancel all of the downloads, but when I go in to add a another new app, it then starts to download 64 apps: 32 copies of iMovie and 32 copies of the app I just installed.Â
Info:
iPad 2
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May 24, 2012
New computer new problems.. Videos purches in itunes will not play, the audio plays but no video. the same film will play with same display on apple tv just fine.
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May 26, 2012
How do I permanently delete a purchase?
Info:
MacBook Pro
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Jun 17, 2014
Is there a way to determine which device was used to make an i tunes purchase? We have 5 iPhones plus iPads.
Info:
iPad 2 Wi-Fi, iOS 7
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May 27, 2012
So basically I was using itunes and wanted to Maximise by clicking the top right arrows.. However I double-clicked by mistake and now my toolbar is gone. The options to close, minimise, maximise on the top left are also gone.
Info:
MacBook Pro (13-inch Late 2011)
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Jun 4, 2014
I purchased an album on iTunes some time ago, but I keep getting double track entries. Seems like there is a problem with downloaded tracks from iTunes. iTunes is indicating double track entries. Locally stored on my iPhone and and a duplicate track entry asking me to re-download the track from iCloud. I don't get it. I already downloaded the tracks and every time, I need to delete the double entries but they keep coming back and asking me again to re-download the same track again from iCloud.
Info:
GarageBand (Mac) '11, Mac OS X (10.6.8)
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Jul 3, 2010
Is there any way to disable the purchase receipt e-mails Apple sends you after purchasing an app / track in the iTunes store?
Rather annoying ...
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Feb 2, 2012
how i do change the country of purchase on my account?
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Feb 28, 2012
I obtained a song Banjo from iTunes. Now I want to remove it permanently from iTunes so it will not sync with my iPad or iPhone. I have removed the item from my Music Library and my iTunes Media on my Mac. Then I synch my iPad and then the song reappears in iTunes. I would like to remove the song from iTunes and the iPad and IPhone PERMANENTLY.
Info:MacBookPro, Mac OS X (10.7)
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Mar 13, 2012
Is there a way to get your full iTunes purchase history from Apple? Things randomly stop showing up in our play lists. We've been using iTunes for years.We have numerous devices and teenagers making purchases. It is next to impossible to determine something is missing and to troubleshoot.
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Mar 19, 2012
I'm on my 14th email to iTunes support and after 14 days of not being able to log into my iTunes account, I'm getting a bit desperate. Every time I log in, I'm redirected to the login screen that asks for my account name and password. I've reset my password 4x and Apple has done it twice. Still no change. I'm not getting any response that my password is wrong and I'm allowed to fill in my credentials as many times as I want. It's just redirecting me to the login screen and asking me again. If I log out and back in, it tells me after login that I need to press "ok" to verify my account information, after which it redirects me to... the login screen.Â
Info:
Macbook Pro 15"
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Apr 22, 2012
Why I cannot purchase videos with an English subtitles? I always stuck on movies which I want see on my iPad there are not much an English subtitles for Hard of Hearing and Deaf people?
Info:
iPad 2, iOS 5.1, Video App Films
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May 1, 2012
I want to make a purchase (like a movie) as a gift to some one, but how to transfer this purchase to this person ?
Info:
Mac mini, Mac OS X (10.7.3), itunes store
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May 24, 2012
When I transfer. I get told that 75 songs can't be do to an unauthirized computer. When I authorize the computer I get told it's already authorized. I repeated that sequence 3 times. no change.
Info:
iPhone 3G, Windows XP
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