MacBook Pro :: Sending In For Repair Vs Local Repair?

Oct 9, 2009

My MBP recently had a bunch of problems with the logic board and speakers. I brought it into the Apple Store (on Monday) and they gave me the option of them sending it into a repair center, or them repairing it locally in store. I requested that they sent out just because I was curious to see how long it would take. To my surprise, my MBP arrived, fixed and as good as new on my doorstep today. That's amazingly fast for sending it out to a offsite repair center. The repair center is in Philadelphia. I live in Maine. You do the math. When I've had things repaired locally in the Apple Store it's taken weeks to repair instead of days because they need to order the parts.

Anyways, the point of this thread was to suggest to people that they choose the offsite repair option. It's amazingly fast, and it saved me a trip to the Apple Store (they shipped my MBP directly to my house).

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OS X :: Does Apple Repair All Macs Sent In For Repair?

Apr 2, 2010

I took my late 2007 macbook in because the case was cracked. I read that this was a known issue and they would repair for free.(I had no warranty) also my battery was expanding and bloated, so much that it will no longer fit in my comp.

When I took it in, the tech said that my bottom case was cracked and he said that wasn't part of the known issue. He said it was caused by accidental damage (it was cracked clean through, so much so that it could be physically separated from the comp.(I informed him that the comp had never been dropped or damaged in anyway, he apparently didn't believe me but said he would see what he could do.

Anyway, he said he could fix the top case ( but they would not fix the bottom case)and give me a new battery although he had never seen a battery with the problem that mine had. He said it was probably expanded cells. I agreed to that as something is better than nothing but then, I asked him if the battery expanding could have caused the bottom case to crack since it was cracked near the battery compartment but on the side of the comp. After he tinkered around for a bit with the battery and the cracked part, he said he wasn't sure but he would send it in for repairs and I would not be charged.

First he said he would quote me a repair price and I told him that I had no intentions of paying for anything. After several instances of him running to the back to talk to people, he agreed to send it in. On the repair form it is listed as tier 4 accidental damage and I know that the tier 4 comes with a hefty charge for repair. Anyway, I am out of town and my comp is scheduled to be returned to me today. I dropped it off at the apple store on the 30th, it was received by the repair center on the 1st, repaired today( the second) and shipped back to me today and scheduled to be delivered today as well.

I was trying to find out if they actually repaired the bottom case or not as I will not be home to receive my comp until next week sometime. The repair form also said call if additional repairs are needed to quote a price. I have not received any calls at this number and do not know if they left any messages on my home phone. The repair turnaround seems rather quick and I was just wondering if they actually repaired it or sent in back in the same condition.

Apple support has no details of the actual repair just the time it was received, repaired and sent back to me. Also will they just leave it outside because no one is home to receive it?

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OS X V10.7 Lion :: Repair Permissions And They Don't Repair?

Feb 4, 2012

Every-time I repair permissions using the disk utility it says that the permissions are repaired, but then I click to verify permissions and it is all as it was before... What can I do?

Info:
MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.3)

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OS X V10.6 Snow Leopard :: Why Doesn't Repair Disk Permissions Repair All Disk Permissions

Jun 2, 2012

Disk Utility says there are a bunch of disk permissions that need repairing. I hit repair and disk utility says that it repaired those disk permissions. But when I verify, it says they still need to be repaired.

Info:
Mini 2.4Ghz, Mac OS X (10.6.8)

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MacBook Pro :: Apple Won't Repair

Jan 13, 2011

I was just wondering if this has happened to anybody,

A couple weeks ago I closed my Macbook Pro because the battery was low and I needed to plug it in. So I plugged it in and opened it back up...Nothing. I pressed the power button and I could hear the SuperDrive move and the hard drive spin, but that's it. No chime, no gray screen, no POST, nothing. So I did some research and found out that the same thing had happened to a LOT of people with my model. So I assumed it was the whole NVIDIA issue.

So I took it into Apple and the Genius right away told me that the NVIDIA chip/card was the culprit but he still needed to test it with their NVIDIA test drive. He comes back and tells me that they were not able to test it because it cannot boot up that far. So he tells me that since they can't tell for sure if it is the NVIDIA, my computer doesn't qualify for the free replacement. And since my AppleCare is 211 days out of warranty, he can't do anything about it. I could have it shipped out and repaired for $360 (which is better than $1000+ in-house). (BTW.. I even had the logic board replaced a couple years ago for a different reason, so the logic board is newer than my MBP)

I understand where they're coming from, but my computer should be covered in the warranty because it has a faulty part on it, NO MATTER WHAT.

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MacBook :: Doing Screen Repair?

Sep 29, 2008

My little brother threw a toy at my macbook and cracked the screen. Was wondering if any of yall knew a good place to have this repaired.

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MacBook :: Using Screen Repair?

May 19, 2009

A bit of background:

Back in January I slipped on some ice and regrettably the LCD on my Blackbook did not survive. I have been making due with my computer plugged into a video out (A real pain to do work on) but I really want to get the darn thing fixes. I was really stupid and did not get the Apple Care (which likely would not cover this repair anyway).

Upon taking the laptop to Apple they quoted 800 to replace the unit with a refurb since it was well out of warranty. Everything but the LCD works just fine so I was wondering about getting a replacement screen and doing the repair or sending it out to another company.. My question:

1) What is your opinion on doing this (I cannot replace the whole laptop and I have a 2.16 C2D), is it really worth it? Is this a big repair job?
2) What price should I be looking at. These guys have the screen for $150 but I don't know if they are any good nor do I know of anybody who will do this. Is it something that can be done on my own (i would have a friend assist me). I am not bound to one vendor, but I have never had to do out of warranty repairs on a mac before so I don;t know where to go.
3) Any advice on where I should get the screen at or do business?
4) Am I just wasting my time?

THe reason I ask is that I really cannot afford a new machine right now, but if I can fix the screen like new for around $200 that would be much better. Any advice would be grateful.

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MacBook Air :: MBA Rev A Hinge Repair?

Jun 26, 2009

So I just got my MacBook Air (rev A) back from AppleCare after my hinge (like many others', apparently) decided to randomly bust itself. I was very pleased that when I took my MBA to the Apple Store, they didn't bat an eye about replacing the hinge (I'd heard horror stories about Apple denying the part was defective and calling the damage a user error, even with computers covered under warranty). But I was shocked when my package arrived today and the letter inside detailed the parts replaced. Keep in mind, the only thing wrong with my computer (as far as I could tell) was a broken hinge. Here's what they replaced:

Antenna window
Video Display Panel
Camera
Bottom Case
Display Housing
Clutch
Clutch (two different part numbers)
Bezel
Top Case
Logic Board

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MacBook Pro :: Shutting Off By Itself - How To Repair

Aug 25, 2009

I have a Macbook Pro that is a few years old. It's been fine until recently - it shuts off - poof - when I try to play certain games on Facebook, or watch a video on Facebook. I can watch videos fine on a site like YouTube. I thought perhaps it was the browser I was using (Firefox) but it's not. I ran disk Utility and that didn't . Software Update says I'm up to date. I'm running OS 10.4.11

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MacBook Pro :: Not Charging After Repair?

Oct 18, 2009

I also had an issue with my MagSafe where the cable was coming out of the housing and there are wires exposed. Had to replace it myself as they said the issue on that was not covered. It also had a very dim green light (only notice it in a dark room), and the not charging message by the battery icon after the repair but I figured this was due to the MagSafe, however was only able to buy a new one yesterday.

So got the new charger home, plugged it in and same thing, so definitely not the MagSafe at fault. Took the MBP and new MagSafe back to the shop and same there. They then plugged the charger into one of their MacBooks, red light came on the charger fine. The weird bit was they then plugged it back into mine and the red light came on again.

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MacBook Pro :: Should Get A Refund For Repair

Apr 25, 2012

Took my dead MacBook Pro (purchased April 29, 2008) to the Genius Bar because it would not start-up. They sent it out for repairs and ended up replacing the Logic Board stating the symptom was "NVIDIA Video Issue (multiple issues)". They charged me $310 plus tax. Would this fall under the "MacBook Pro: Distorted video or no video issues" from url...I tried calling Apple Corporate and they said the logic board had a loose wire. Hmmm seems weird to me since the graphic chip is soldered on to the logic board. The invoice said the reapir was covered and showed the amount owed to me was $0. When I went to pick up the fixed laptop the associate helping me had to speak to her manager and there was some back and forth as to whether I owed anything.

Info:
MacBook Pro (15-inch Early 2008)

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MacBook Pro :: Its Still Scratching Cds After Repair?

Jun 4, 2012

I went today to get my macbook pro fixed in Genius Bar, cause the superdrive was scratching cds, and the display (hinges) made some noise when closing, due to the misplaced display. Well ! So, now the display is well placed, but still making a bit of noise (that's not that important), but my superdrive, now scratches more severely my cds ! Tried a cd, and it ejects scratched in form of L more or less. The superdrive is "brand new", and makes very strange noises when inserting the cd or turning on the laptop... 

Info:
MacBook Pro, Mac OS X (10.0.x)

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MacBook Pro :: Acting Slow After Repair?

Aug 31, 2010

I just picked up my MBP yesterday from the Apple Store after the display was replaced. I've noticed it's been acting a little slower. For example when I scroll down it lags sometimes (when it never used to), and when I am deleting a word or something it might freeze or take a few seconds to delete. Also on occasion it goes into the spinning wheel which I rarely ever saw before.

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MacBook Pro :: What To Do When Repair Disk Not Working

Sep 2, 2010

Model Name:MacBook Pro
Model Identifier:MacBookPro3,1
Processor Name:Intel Core 2 Duo
Processor Speed:2.4 GHz
Number Of Processors:1
Total Number Of Cores:2
L2 Cache:4 MB
Memory:2 GB
Bus Speed:800 MHz
Boot ROM Version:MBP31.0070.B07
SMC Version (system):1.16f11
Serial Number (system):W87422DCYAM
Hardware UUID:00000000-0000-1000-8000-001B63A49B75
OS X 10.5.8

I am unable to use my OS X disks to boot from. The DVD drive tries to read and then ejects them. Blank DVD's can be formatted and written. The text below is what repair disk reports: ACL found but not expected on "Applications/Utilities". Permissions repair complete

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MacBook :: Red LED Light From Jack - How To Repair

Dec 6, 2010

but when i start xp up the red light comes on from the headphone port and speaker doesnt work and when i put in the headphone it also doesnt work.

I've read pages and pages of solution , about the sticking 1001 tools in and wriggle it around and i did , none worked. the evil red light is still there and only on xp.

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OS X :: Using Archive And Install To Repair MacBook's

Mar 27, 2009

I am attempting to use Archive and Install to repair my MacBook's OSX. It finished the DVD check and began installing, only to stop with an error saying some files could not be installed. I am making a second attempt, but if this does not work, should I contact Apple? I'm afraid the drive might be failing and there are important school documents I need to try and retrieve.

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MacBook Air :: Buzzing Noise On New Rev B - How To Repair

May 14, 2009

I purchased a Macbook Air from Amazon. The display is excellent but i've been having this constant buzzing noise going. It's very irritating and I'm not sure what is causing it. I definitely didnt hear this noise in my rev A Macbook Air or in Macbook air sin the Apple store.

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OS X :: Macbook Is Slow/Freezing - How To Repair

Jun 9, 2009

To preface this, this is my friends macbook and I'm very unfamiliar with how they work. However, she had dropped her laptop off her bed (i'm not sure how bad of fall it was) , suffice it to say her screen broke and she asked me to fix it. This turned out to be a fairly routine job, save for the hinge that is a total pain to get back on.

On starting the macbook up, the screen/camera work fine but it is moving at a terribly slow rate. I timed it and it took 3 minutes to get to the login screen, 30 seconds to log in and another 2 minutes for her desktop to load. Once loaded, the applications take forever to start, lag terribly and some crash automatically (safari, ichat) despite being connected to network. On top of this, I have tried restarting/shutting down the computer but this freezes and will show the "thinking circle" for an infinite amount of time.

I have tried the disk utility, and it fails to verify the disk. I'm not sure what else to try, as I am unfamiliar with macs. I fear though, that she damaged her hard drive when it dropped, although once again I'm not sure.

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MacBook :: Lasts Longest - Need Repair?

Jun 17, 2009

Oh well. I'll just ask what you guys think. So which macbook is least likely to need repair? I'm looking for a used macbook on ebay preferably with applecare. If it didn't have applecare--it would have to be the model that lasts the longest.

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MacBook Pro :: System Freezing = How To Repair

Jul 3, 2009

I've recently been having a LOT of problems with my MBP freezing. I was wondering if anyone else has had similar problems? I'm running a early 2008 MBP with OSX 10.5.7. I use time machine and have bootcamp installed too.

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MacBook Pro :: Cracked Screen - Repair It?

Jul 3, 2009

I took my MacBook Pro on holiday with me to do some work whilst away, and I have acquired an unwanted crack down the side of my screen.

It doesn't cause any problems with my viewing as the majority of it is offscreen on the black boarder, however whenever I catch a glimpse of it in my periphery it breaks my heart a little bit- no-one wants a huge crack on the thing they love the most.

Shall I get it repaired? If so, how much, where would be best/cheapest?

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MacBook Pro :: Unibody Mac/LCD/Iphone Repair?

Aug 12, 2009

I have a 15" MacBook Pro that is loaded. About 1 month after I purchased it, it came out of a zipped bag onto the floor (near heart attack!). I bent a corner on the upper and lower case. It worked fine until recently (it has been awhile).
I am getting an intermittent band of screwed up display. I went to the Apple Retail Store. They said it would cost about $1200 for a new case! They said they replace the entire display (it isn't cracked). Hell, I could buy a new one for close to that. They said they don't repair individual parts. How convenient.

This is after I ordered a 24" display that took three months to show up(their screw-up). It had some dead pixels to boot. The store supposedly fixed it. Not. I had to make trips totaling close to 600 miles (working out of town) to get it. They have the nerve to tell me to make a separate appointment at the genius bar when my Iphone went down too.

I have missed a lot of time for work, business interruption etc, then they have the nerve to charge me $1200! I don't mind paying fair price, but this is crap. This is fair warning to everyone, who might be thinking about buying these products, or getting service.

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MacBook Pro :: Looking For Technician Repair Guide

Oct 1, 2009

Need the complete disassembly/ reassembly guide for the 2009 13" Macbook Pro.

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MacBook Pro :: Cannot Reply On Email - How To Repair

Oct 7, 2009

Few days I have the same problem - I cannot reply to anyone's e-mail!

All the time I got the same warning that my smtp outgoing server is not good. But I checked it few times - everything is ok!

And I can compose new e-mail (with any adress) and everything is working fine!

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MacBook Pro :: Logic Board - Wants To Repair

Dec 10, 2009

My Early 2008 MacBook Pro 15" has a logic board problem. I took it to the Apple Store today and they said they would have to repair it but it would cost me $300 as the one year warranty coverage was over.

$300 seemed like a lot to me because I could get a new Macbook for $999 + Student Discount. However it wouldn't be the same configuration obviously.

My question is whether I should spend the extra cash and fix the old computer or should I get a new one instead?And if I get a new MacBook should I go for the Macbook Pros? I was doubtful about them because they are due to be upgraded

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MacBook :: Up Arrow Key Broke Off - How To Repair

Dec 21, 2009

I have the white Macbook (non-unibody). As I was cleaning it a few minutes ago, I broke off the cover to the up arrow key. The key and white/clear hinge thing is still attached to the underside of the key. The key works fine when I press the rubber button but the top plastic key is off.

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MacBook Pro :: Startup Volume Keeps Need Repair?

Jan 14, 2010

I'm using Onyx every so often when things start to get sluggish. Recently, things keep flying out of whack for no obvious reason. Like, USB ports stop working, or icons won't load. When I run Onyx, it tells me that the startup volume needs repair. I'll put in the Snow Leopard disk, repair the startup volume and return to Onyx, which then says everything is fine and goes about its business. Then, after not too long, things fly out of whack again and I'll need to repair the startup volume again.

What causes the startup volume to need repair? Is there some way I can avoid this kind of thing? Is there something I'm doing that's making this happen?

This would be an obnoxious problem to try and recreate for the Apple store people. Taking it in there, they'll probably just repair the startup volume and send me on my way.

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MacBook Pro :: Unibody Case Repair?

Apr 16, 2010

I have an original Unibody MBP 15". It has taken a few spills off of the bed due to very slick comforter material and is now bent on both of the back corners. Because of this, when the computer is closed it only magnetically latches on one side. I'd really like to get this fixed because the machine will sometimes wake from sleep because its lid is not completely closed.

Any clue on what the repair cost for this might be?

Also, the bottom piece (battery cover) is somehow bent as well, any thoughts on the cost of that piece? At least this piece I could replace myself.

I wonder if I could simply try to bend the back edges back into place myself... somehow that doesn't sound like it would end well.

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MacBook Pro :: 2008 Not Turning On - How To Repair

May 31, 2010

My 15" MBP purchased in August of 2008 does not want to power on anymore. I went to fire it up today for the first time in a week or two and it does not do anything when the power button is pushed. The charger is plugged in and it has the green light. Pushing the battery test button yields no response at all. Any thoughts on troubleshooting or how to proceed from here?

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MacBook Pro :: Cracked Screen Repair?

Jun 24, 2010

One of my employes dropped something on my new MacBook pro it dented the outside and cracked the screen. I was checking to see if anyone new the cost of repair. Also would it help any to by AppleCare I know it doesn't cover accidental but i am just checking on what I need to do.

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