MacBook Pro :: New Mid-2012 Freezes Frequently Until Force Shutdown
Jul 4, 2012
I purchased the new 13-inch Macbook pro on the day of its launch and since the first 30 minutes of use it has constantly frozen intermidiatly for apperently no reason. I've tried re-installing the OS, taking it to the genius bar(They said everything looks ok and on the repair sheet it said "UNIT IS RFB"), and resetting the SMC. I checked the kernel log and it has a tendency to throw this: 7/4/12 12:02:42.000 AM kernel: Previous Shutdown Cause: 3. Read up on this and apperently it has to do with overheating issues, but this doesn't make sense condsidering it can happen even when just doing textbased web searching(I do not have adobe flash installed). I tried ressetting the SMC, changed nothing. Some days it may only happen once or twice, but sometimes it happens so frequently that the computer is barely usable. Apperently I am not the only one having this problem, some people are reporting the same thing but claiming it to be a problem with the Intel 4000 graphics card. The model is the baseline 13-inch Macbook pro running OSX 10.7.4.
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Dec 14, 2009
When I got my MacBook a few weeks back it had a faulty disc drive and subsequently got replaced to the MacBook I have now. Getting back to the point on both this macbook and the first macbook I had it had a strange issue, where sometimes the trackpad cursor would freeze for a few seconds even though I'm moving my finger over the trackpad still. It would occur more often when I have my leftside-finger on the bottom left of the corner and tracking with the my rightside-finger as you would a usual notebook...it happens quite frequently.
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Mar 13, 2012
Suddenly, while browsing, I lost the top menu in my new MBP. How do I shut down the laptop?
Info:
MacBook Pro
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Mar 22, 2012
From time to time my computer screen will just go blue and I don't know why. The only way I am able to see everything again is to force shutdown my computer by holding down the power button. Why is my computer doing that?
Info:
MacBook Pro (15-inch Early 2011), Mac OS X (10.6.8)
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Jun 7, 2012
encounter kernal force shutdown when I power on my laptop. happen agin 2 times Is there any way I could contact Apple helpdesk though email in singapore?Lost , only phone number on the website no email support.
[code]...
Info:
MacBook
Pro, Mac OS X (10.7.2)
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Aug 29, 2014
Macbook Pro 15 inch
OS X 10.9.4
2.4 GHz Intel Cor i7
4 GB 1333 MHz DDR3
I have had my macbook pro for just over 2 years. About a week ago it started randomly giving me a blue striped, grey, or black screen. The fan pins up and won't stop and either the laptop shuts itself off or I have to force it off. When it restarts it is very slow and sometimes the fan kicks on and won't stop and the screen just stays white after the initial apple and spinning wheel screen, so I have force shut it down and try again. Other times it eventually loads and lets me in but everything responds slowly and takes some time to open.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Jun 14, 2012
yesterday I bought the new Macbook Pro 2012 13 inch. In the first half hour of use it froze 5 times! I had to turn it of from the power button. I only have Google Chrome, Skype and the Diablo 3 launcher (could never play because of freezes that don't let download finish.
Info:
MacBook Pro, Mac OS X (10.7.4)
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Jun 23, 2014
and needs to be force quit. Running Mavericks on my MacBook Air.
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Dec 20, 2009
Sometimes while using computer, the entire keyboard and trackpad suddenly go completely unresponsive and I can't do anything. The only button that works is the power button. It's so annoying because I have to do an emergency shutdown and I hate doing that. Is there any relief?
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Sep 13, 2010
Say an app has crashed and I then bring up the force quit dialog. I then select the app I want to kill, and press the force quit button. Now as the little popup that says "Are you sure you want to force quit" is coming down, my machine freezes. This has happened 3 times exactly the same way. Other than that, the machine is smooth as clockwork. I'm kinda thinking there is some sort of GFX card bug or something?
17" i7 2.66 MBP
OS 10.6.4
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Jul 15, 2009
So my Mac Pro (2008, 2.8ghz quad core) won't restart or shut down. It powers up just fine and has no other issues. If I want to restart it, then my only option is to hold down the power button. Here's a console log any ideas where the problem is?
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Sep 1, 2014
I just bought a Macbook Pro. When using safari, it freezes at least once a day to a point I can't force quit, and had to do a hard shut down. I've figured out that if I am using my computer and safari for more than a couple of hours, Safari just freezes. An apple support representative did mention that laptops were not meant to be constantly on, so I have been shutting it down when not in use. Still, I shouldn't have to shut down after an hour just to keep Safari from freezing.
Does this sound normal? Is there an easy fix? Do I need to look at getting this computer replaced? Or should I download a better web browser?
I'm also new to Mac, and thought switching from a windows would mean better reliability. So far I have been unimpressed with my computer. I just want it to work without worrying about having to force it to shut down once a day.
Info:
MacBook Pro, Mac OS X (10.7.5)
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Aug 31, 2014
I am using a MacBook Air. When I attempt to select a file for uploading, Safari freezes and the spinning ball goes on and on. Example: When attempting to select and upload a document from my computer to the google drive, the wheel starts to spin when attempting to choose a file. I am unable to upload anything due to this issue.
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Sep 2, 2014
It has been around 2 months since my Mac Mini started doing this.
I'm on OSX 10.9.2 and there is an update to 10.9.3 to be done.
When I try to update, it instantly jumps to this grey screen and reboot.
And shown and error log window.
Anonymous UUID: D224A1EF-F4CB-BA80-0B46-3236DDD60A2D
Tue Sep 2 09:15:34 2014
panic(cpu 4 caller 0xffffff802bcdbf5e): Kernel trap at 0xffffff802bfd6694, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000010, CR3: 0x00000000020ba03e, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x00000000011f0000, RDX: 0xffffff804c4a4230
RSP: 0xffffff8219fab730, RBP: 0xffffff8219fab730, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0xffffff804f8c8800, R9: 0x0000000000000000, R10: 0x000000000000003e, R11: 0x0000000000000000
[code]....
Ever since, when I try to reboot independently of the update, or even shut down, it does the same, and I can only force shut down holding the power button.
I tried the shift+ctrl+opt+p+r command, but I guess it didn't worked.
Info:
Mac mini, OS X Mavericks (10.9.2)
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Nov 22, 2009
I was watching a movie on my iMac and this box popped up telling me to hard shutdown and restart my computer. Now I can't get it to turn on. When I press power it makes the start noise but the screen stays white. The apple doesn't pop up and it won't load. Trying to put in disks that came with my computer don't seem to work either.
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Aug 9, 2010
My macbook pro's HD is in bad shape. S.M.A.R.T status is not ok. Sometimes the OS freezes, but so far this is the main problem I detected so far. Until now. I reinstalled the OS X - clean install - to see if things got better, but no luck. Although I think the system is more stable now, the machine is unable to restart or shut down as before. I have to hold the shut down button for a couple of seconds. With this in mind, is it dangerous for the machine to do frequent force shut-downs, or it just deteriorates the HD even more?
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Mar 28, 2012
Every time I want to shut down my late 2011 MacBook Pro, Mac Mail cancels the shut down & I have to force quit mail. I was having this problem on my old 2008 MacBook before I upgraded to the Pro (but it only started after I upgraded to Lion OSX). So what's wrong w/ Mac Mail? And is there some setting I can change? This is an annoying time suck.
Info:
MacBook Pro, Mac OS X (10.7.3), late 2011
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Mar 29, 2012
My dad has a problem with the force-shutdown operation in that when prompted for an admin account's credentials, it does not recognise/accept his credentials, even 'tho they are correct. It also doesn't accept my credentials. Like the account my dad is using, I am also an admin user. To get around this problem, we have to log out the user who is logged in and then shutdown.
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May 14, 2010
I have a MBP running Snow Leopard. The keyboard and trackpad became unresponsive, even though music was still streaming through Google Chrome. So I held down the power button to force shutdown. When something like this occurs, is there anything that should be done upon restarting the system again? Any general maintenance, system checks, etc? From my experience with Windows, not infrequently after similar scenarios, forced shutdown or crash, upon restart it'll automatically go into some type of disc scan. I wonder if anything similar occurs or is necessary with OSX. And lastly, when the system freezes like in my instance, if that's considered a freeze even though music was streaming all the while, is holding down the power button the only resolution? Are there no other safer alternatives to attempt first?
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Jun 28, 2014
I had to force a shutdown as Safari, mouse and Word would not respond. Command+Option+Escape would not work.
Turning on now will only boot into OS X Utilities with options of:
1. Restore
2. Reinstall OSX
3. Get Support Online
4. Disk Utility
1. Trying to restore I found my backup but the next screen lists no hard drive at all??? Can't go on.
2. Can't reinstall OSX Mavericks as when I click on the "Recovery HD" it says, "This disk is locked"
4. Disk Utility says everything is fine
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Jan 13, 2010
The problems:
Yesterday and the day before were particularly warm. I didn't really notice until yesterday that my computer was running particularly hotter than normal, even while sitting on my desk for long periods of time. Later in the day yesterday, it was pretty warm and my MBP was running hotter than normal for just sitting on my desk. Noticeably hotter too. At the time, I was running quite a few programs: Safari, Firefox, Msn, Text Edit, and possibly Photoshop as well.
All of a sudden, when I try to open Photobooth, the computer freezes itself for the first time since I can remember... it takes nearly 5 minutes to unfreeze itself, force quitting Photobooth in the process. I wasn't sure what was going on, so I tried opening Photobooth again after everything was back to normal. Same thing, but this time it was taking even longer to try to unfreeze itself. I got kind of impatient and pissed, so I closed a bunch of programs. Tried to log into msn to tell my friends why I left randomly... and yeah, the computer freezes up again. I tried to click into the Finder to force quit the program, but the Finder freezes up and won't even open the "force quit" panel. At that point, I waited a few minutes and then forced a shut down via holding the power button.
I waited a few minutes again, and tried to turn on my MBP. I log into my account like normal... my desktop image comes up, but it just sat there. No files, no HD, not even the Finder toolbar at the top showed. I let it sit like that for about 15 minutes. Nothing. Fed up, I forced a shut down again. Closed the lid, and went to sleep. The next morning, it was cooled down considerably, so I started up the computer again. Same deal, except after about 15-20 minutes the HD image loads. And then a minute or so later, my files load, along with the Finder toolbar at the top. Hooray! ...not really.
I open up Safari. Things seem alright. I get to my email, then try to open Firefox. Firefox immediately gives me the "Well, this is embarrassing..." message upon loading the window, and about 20 seconds later quits itself without warning. I tried opening it a couple of times, nada. Same thing happens over and over. Same with Photoshop. I haven't really tried any other programs... because eventually my problems got worse.
I went through the day taking notes for my classes on Text Edit, because apparently Text Edit and Safari are okay with my computer at the moment (using this right now, actually). When I get back, I try to restart my computer to hopefully give it a chance to shut off and start up again to fix the application force-quitting problem. Worse. It goes to restart, and then gets itself stuck on the load image of the purple aurora/galaxy default desktop background. Considering the issue that I had that morning, I let it sit for a considerable time. Nothing happened. So I had to force a shut down again. The ONLY way it seems to be able to start up is to force the shut down and then start it up again. The desktop takes several minutes, if not 5 or more, to load my desktop files. If I try to do anything upon it immediately loading my files, icons, etc., it will freeze up for several minutes trying to execute the command. Ex: clicking on my HD to get to the Disk Utilities application. Eventually, I got the Disk Utilities to open and run a disk repair. The repair was quick and suggested only a few issues with things like Quicktime.
^ it was a bit too late at this point to call a mac place about my issue, so I called my parents. I tried to print something out for my mom via Text Edit and the computer froze up again. Couldn't even get the Finder to unfreeze itself. Forced a shut down, and now I'm here. Safari's up. Just about the only thing that is actually still working. And so is the Disk Utility.
I'm unsure of what to do next... I have two external HD's. One is brand new, nothing on it. I'd love to attempt backing up all of my files before taking my computer in to get it checked out. Not really 100% sure how I might attempt that, considering the way my computer has been handling doing much of anything at all lately. Any advice on what to do next before I take this sucker into a mac shop would be really great.
~Admittedly, I don't treat my computer the best that I could... once I left it on my bed for a while and it had to shut itself off because it overheated. It was fine afterward, but a few times I've fallen asleep after leaving my computer on my bed. When I would wake up, I would immediately check it. Sometimes it would wake up from being asleep (checked the temperature; usually not that warm thankfully), other times it seemed to have turned itself off. I attributed this to the battery running low... but I'm actually not sure. Maybe I let it overheat itself again? I'm not entirely sure, sadly. This is my first laptop though, so I'm kind of slowly learning the "no-no's" of how to treat my computer. Thankfully, I read enough around here to invest in the extended warranty.
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Feb 11, 2008
I installed 10.5.2 just about an hour ago, and I've noticed that my Dock is having serious Stacks problems now. If I have the Stacks set to List, there's no problem, but if I try to use fan or grid, the whole Dock freezes and I have to force-quit it from Activity Monitor.Anyone else having this problem? I'm experiencing it on both my Power Mac G5 and on my MBP.
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Feb 1, 2012
I have a (big?) Problem with my Mac Mini Server (Mid 2011, Lion with all updates): It works all perfectly fine but in 10 til 50% of the shutdowns (depends on the weather i fear ) it will freeze at the gray screen with the spinning wheel for hours and longer. I have to use the power button to shut it down.
I had a look at the terminal serveral times and besides the last "shutdown: halt by...." there are always different entrys.
Info:Mac mini, Mac OS X (10.7.2)
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Jun 23, 2014
I have got a problem with my brand new Mac Pro. It randomly freezes at start-up and shutdown. I sometimes am able to work around the problem by turning on the monitors last or switching them off first but it does not always work and is a pain anyway. While waiting for Apple or another manufacturer to release a decently priced 4k display, I am using 2 HP 24' monitors inherited from my previous desktop.
One is connected via an HDMI cable (HP2405) and the other via a thunderbolt to HDMI cable with a DVI adapter (HP2448).Would I be better of using a Thunderbolt connection for both displays ? Or any other connection?
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Jan 20, 2010
I have an older iMac, 2006 white version, running leopard. I am one of the many people who experience semi-frequent freezes which forces me to manually power the machine down. After much research it seems everyone has diagnosed the problem has hardware, specifically the graphics card running hot. I installed smcFancontrol and have ran it for four to five months. Since then I have experienced maybe 4 or 5 freezes, but the freeze occurs while doing nothing "heavy", just browsing in safari or chrome. Has there been any updated or new information concerning this problem? I have scanned the web a little and can't really find anything really recent. The most recent article/discussion i have found is roughly a year old.
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Nov 16, 2008
For the past couple of weeks we have had a problem with itunes causing the computer (an iMac running OS X 10.5.5) to freeze and we can't even do a forced quit, but must turn off the machine manually. This seems to happen specifically when we are in the itunes store, not just working with the playlist. The computer has also frozen when in safari - the last time when we were trying to copy a page into Word. We thought it might be a wireless connectivity problem, but I have switched to an ethernet connection and still have the same problem happening.
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Dec 18, 2010
Sometimes, when I try to turn off my computer, it doesn't shut down. It would either quit all programs (including finder) and just show the wallpaper, or it would go to the blue-ish screen (a normal phase in the shutdown process) and the wheel on the bottom would spin forever. In either case, the computer just freezes at that point and I have to power cycle it manually.
I noticed that this occurs more frequently if I don't restart it for a couple of days (3-4 days max), but my friends are able to go on without a restart for 2-3 weeks at a time. I tried reinstalling OS X to no avail. I now also quit all my programs manually before I try to shutdown (don't know if they affect anything) but that does not appear to help. I'm using a late 2008 MBP with OS X 10.6.5 (10H574)
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Apr 15, 2012
My iMac 27 late 2010 does not shut down when shut down in the normal way. I have to shut down with the push button. I have tried disconnecting all the usb connected hardware still no use. Can any body help.I have OS Lion 10.7.3?
Info:
iMac, Mac OS X (10.7.3)
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Oct 21, 2010
I own a 15 inch mid-2010 macbook pro and have Windows installed via bootcamp. Because of this, I often shut down and reboot the computer into the other partition. I would say I switch between Windows and Mac OS X about six times a day.
Since I reboot often, I was just wondering if doing this does any damage to the hard drive or other hardware.
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Mar 4, 2008
My MBA has the clicking and it is quite annoying but when I am using Windows through Bootcamp, the clicking occurs less frequently and is not as noticeable. Does XP access the hdd differently than OS X.
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