PowerPC :: Dead HD - Repair Extension Program Offered By Apple?

Dec 21, 2007

First the question, then the story:

Does anyone suspect that a dead hard drive in a 20" iMac G5 could somehow be related to the component failure described in the iMac G5 Repair Extension Program offered by Apple?

Although the article does not list hard drive failure as one of the symptoms caused by this component failure, I am still concerned that it could possibly be related, based on the fact that it was purchased during the date range specified, and the serial number falls within the range specified.

So here's the story: A short while back, the iMac suddenly stopped booting. It only got as far as a gray screen with a small folder image in the center, alternating between a question (?) mark and the Mac Finder face. After asking around and checking a few forums, the ultimate consensus was that it was unable to detect the hard drive. So I took it to a Genius Bar; the fellow who was helping me tested the startup, then took out the hard drive and put it in an enclosure to test it, and concluded that the hard drive is dead. He pointed out that, even in the enclosure, it had no power at all; the only solution would be to buy a new hard drive.

I did some more online searching after coming home, and found quite a few forums discussing the above warranty extension, several of which cited the logic board as the problem component referenced in the article from Apple, and that there were bad caps in these models that were overheating. Sadly, I don't really know what any of that means... But should I be hesitant to simply replace the hard drive, for fear that the same thing could happen again? And does the fact that the article references power issues, combined with the fact that the Mac Genius told me that there was no power in the hard drive, mean that it could perhaps be related? Do I have a case to try and pursue the extension repair?

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PowerPC :: Repair Extension Program For The Powerbook G5?

Sep 8, 2008

My neighbor's 3 year old iMac G5 (iSight) recently developed the all-too-common lines problem. She took it to the genius bar and they told her it would be $760 to fix. This was rubbish, so I set her up with an external monitor until I could figure something else out.Today, I decided to call Apple and try my luck at getting them to repair it for her. The first person I talked to told me to take it to the genius bar, so I asked politely to speak to his supervisor. At first, he tried to tell me about the repair extension program for the power issue, which this computer was not eligible for, though the serial number was close. He thought the problem was related to that. I told him several times that it was not related in any way. I then explained to him that I felt Apple should fix the screen free of charge because it was a defective product. He then said "I'm going to have to say no. You've used the computer for almost three years, I don't see how that is defective" I countered back by saying that it was not an isolated issue and that hundreds of people are having the same problem with their computers in the same serial number range.

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Over the last few weeks, I have been experiencing crashes on my Macbook Pro. The crash would appear as such: I'll be using Chrome and all of a sudden pages won't load. The mouse continues to work, but if I navigate to the desktop, folder won't open. Then, if I try to quit programs, the dock either becomes unresponsive or programs will only quit if "forced quit." Then the beachball of death appears. The beachball of death will continue for a very long time—perhasp indefinitely, so I decide to manually power down the computer.  

I have tried to verify the hard drive in Disk Utility, and a few times I have gotten this error: Volume bitmap needs minor repair for orphaned blocksChecking volume information.Invalid volume free block count(It should be 46122698 instead of 42839276)The volume Macintosh HD was found corrupt and needs to be repaired.Error: This disk needs to be repaired using the Recovery HD. Restart your computer, holding down the Command key and the R key until you see the Apple logo. When the Mac OS X Utilities window appears, choose Disk Utility. So I restart from the system (command-R) and repair the disk. But now within a day or two I get the same error.  Does my hard drive need to be replaced? Am I on borrowed time? My computer is under warranty. Do you think Apple will replace the hard drive?  

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Are there multiple layers to the display when they fix specific issues? For example, let's say the dead pixels are on one layer while the yellow tinge is on a different layer, or are both issues on the same layer? I ask because if there are two or more separate layers, there is more of a chance to mess up so I may want to submit the iMac that has the least amount of issues.

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Apr 2, 2010

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I was trying to find out if they actually repaired the bottom case or not as I will not be home to receive my comp until next week sometime. The repair form also said call if additional repairs are needed to quote a price. I have not received any calls at this number and do not know if they left any messages on my home phone. The repair turnaround seems rather quick and I was just wondering if they actually repaired it or sent in back in the same condition.

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Nov 13, 2010

I have a 5 year old Ibook G4, which I belive just quit on me 4 nights ago. Ive had problems with it the last couple of months, like spotlight not longer working, the wifi indicatior, batteri indicator and the clock dissapeard from the top hand right corner.. and could not seem to get them turned on again. What happend; I was going to watch a movie with VLC, which kept switching itself of, I tried to restart it several times,. I then restarted the whole computer, but it would not boot up to the OS, but instead it was a black screen with a few lines written, but it did not stay on long enough that I could see what was written. Afterwards the window with MacOSX is starting up.. and the regular light blue screen. Then the MacOSX "tablet" dissapeard, and all that where visible was the light blue screen, and the mouse courser.. I could not turn up or down the brighness of the screen, nor would the volume. I restartet the machine 3-4 times but the same results. Tried the morning after, but to no use. I did download a Flash blocker program 2 days prioer to this happening, but I dont think that would "kill" of the Mac. I did try to restart it after some advice on another board, with holding the Shift button in.. this is what happend.

Darwin/BSD(m192k.studeby.ntnu.no)(console)
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