Hardware :: Dead LED On New 24inch LED Display - Now Resolved By Apple Store?
Oct 23, 2009
So after getting a new 24in ACD, after my original ACD had a power supply issue, I am starting to notice that on a black screen (black power point slide shows it the best or a movie in widescreen) there are a few areas on the black screen where there are areas of white when the screen is on. I don't notice any dust under the screen. I am only 3 days into the 14 day return policy, so I am really tempted to just head back to the Apple store and swap it out for another screen. I didn't have this issue with my previous ACD, just the power supply issue.
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Aug 18, 2009
My imac made louder then usual sound for awhile. At first i thought it might be my HD, so i replaced it. But the sound came back. After few days however, it resided. But now, it's too damn quite. So, using few software utilities, to check up on the temp of the fan, it was only registering 2 out of 3.
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Mar 3, 2010
My screen has a dead pixel wich is always RED.
I have Apple Care until november, but maybe they won't even look at it as it's just 1 pixel...
Will it be covered?
will they fix it?
will they give me a new screen?
if they give me a new screen how long will it have warranty? 1 year right?
can i buy apple care for the screen if they give me a new one?
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Jun 16, 2008
I just received a Mac Pro 2 x 2.8 Quad-Core Intel Xeon and 23-inch cinema display bought overseas through an Apple official house (though not an Apple Store due to low demand in my country) and I found out that the cinema display has one dead pixel.
Mi question is: should I try for a replacement (given that I should wait for it to be shipped from Apple) or is this among what is expected and reasonable?
I have heard that as the displays are larger, the amount of tolerable dead pixels increases, and for a 23-inch near 15 dead pixels are not a justified cause for a replacement. If this is the case, I should instead be grateful that I do not have 13 dead pixels.
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May 3, 2010
If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
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Oct 7, 2010
Quick Time used to work fine, but now when I click on Watch Trailer in Apple Trailers, the link opens ok, but when Quick Time opens, it gives an error that says "A necessary data reference could not be resolved". When I click on Ok, the window closes.
Any ideas what to do? I did recently upgrade my hdd and used Time Machine to restore my data/programs.
Mid-2009 MBP, 10.6.4, QT (v10.0 114).
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Jan 16, 2009
I have a new unibody Mac Book Pro and I'm waiting for the New Mac Pros to come out, I'm looking to purchase one of the new 24in LED Cinema for my MacBook Pro but I was wondering do you guys think that the new graphic Cards in the upcoming Mac Pros will have a Mini Display port on them so I may use the 24in with the Mac Pro also?
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Feb 11, 2010
Desperate to replace my now too old G5 power Mac, I decided to order a new 27in i mac. I was cheerfully informed by the assistant in my local mac shop that I would have to wait six weeks or so and he would put me on a waiting list. I felt this was unreasonable and thought I had found a clever plan to get something better.So I bought a new 24in display, attached it to my newish laptop and away we went. After a short while I found the whole experience a little lumpywith six connections every time I wanted to take the laptop home. I bought a used power Mac instead, an intel duel 2.66 power mac. I have found out today that according to Apple that there is no connection to be made from the mac to the display, I am gutted and fed up. The display has a bunch of cables coming out, only one choice, mini DV1. The computer has DVI. No adapter is available apparently. Anyone have any suggestions apart from spending nearly ?300 on a Radeon 4870
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Nov 7, 2006
I have a dead iBook G3 that I would like to use as a 2nd display for my iMac G5. What are the connections I would need to do this? Is it even possible?
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May 13, 2009
After what was a slow and eventually stalled update I finally got the system running again. But I booted up today and ten minutes into work my second monitor cut out. I am afraid to reboot because others have had their displays disappear. I have major thunderstorms headed my way in the next 3 hours and I need to find out how to uninstall the update before they get here. I am somewhat new to Mac and this is the first update for me so how do I do this?
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Jan 25, 2010
I've got a white macbook 2.16 I believe. The screen/display will turn on when booted up, but only stay on a few minutes. I got it off craigslist this way. When I first got it, it wouldn't come on at all. I replaced the inverter with one I got off ebay that was probably used. I have tried 4 different inverters in it (all used I think) they all respond the same way. Screen comes on for just a few minutes then the light goes black. If I disconnect the power to the inverter after it shuts off, then reconnect it, it will light up again for a couple seconds only. If I leave it alone, it will come back on after about 20 minutes.
Does this sound like I have a bunch of bad inverters, or a bad lcd screen? It also drives an external monitor flawlessly the whole time and keeps an image displayed on the screen even when the light dies.
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Mar 5, 2010
I think I may have a dead pixel in my MBP. I've got the October 2008 model, the LED display. Today I noticed a little grey-ish speck in the display. And trust me, it is IN it, not ON it. Believe me, I wouldn't be wasting anyone's time if this was something that could simply be cleaned off. It is not visible when the display is off; when that area is dark, the spot is visible as a lighter grey as compared to the surrounding area; when that area is white/light, it appears as a darker grey color compared to the surrounding color. Having said all that, I have still cleaned the screen thoroughly several times but to no avail. It is visible from the boot screen (white screen with the apple) and as long as the screen is on, but again it disappears when I turn it off. From all this, I gather that it is likely a dead pixel. I have reset the PRAM and of course that didn't help. I called Apple and they agreed with me, so I went ahead and set up an appointment for the Genius Bar (almost an hour away).
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Sep 10, 2009
We (the wife and I) both use our iphones to enter events on our calendar. We've set it up so that it should sync with mobile me (thus updating our mac and iphones). The problem is that things are getting deleted A lot! When I open ical on my mac, there are at least 20 "calendars" in the far left column (I didn't know we were creating a "new" calendar every time we used a new color for an event). Anytime we plug our iphones in the ical comes up saying that there are duplicates that need to be resolved. I hit ok. I thought I was doing the right thing.
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Jun 19, 2008
It appears that I have a stuck or dead pixel at the bottom of my MacBook Pro's display. It's relatively small and unnoticeable, but I use my Dock a lot, which is how I noticed it. I originally mistook it for dust. I tried a few tricks for removing stuck pixels, but none worked, which is why I wonder if it's truly dead. I think the pixel functions; it remains a constant gray color when the screen is on, but I don't think it's completely black nor does it change colors regardless of what is supposed to be showing on it. Flashing different colors with the help of a few pixel tools didn't help either. "Massaging" the pixel didn't work, and I don't feel entirely positive about adding pressure the screen as it is. The pixel must have gone out a couple of weeks ago. I only noticed it recently, and I doubt that it's been there the whole time I've had this model. Now it doesn't affect the functionality of the machine in anyway, and it's only one pixel, so there's not anything I can do about it unless I can determine if it can be brought back or not. I doubt that too. I think it is quite gone since it is dark in color and it has not responded to any method of restoration. But for all I know, it could just pop on one day. I don't think anything can be done about it, but I'd like to hear some other takes on it.
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Dec 15, 2010
A friend gave me one of these, said he didn't test it. i tested it but have observed the following: ring on PSU plug illuminates fine, was orange but now greed thus battery charges ok. battery button works too, pressing that initially showed 1 dot, now shows 4. charge ok and accepted. pressing the power button though, i hear the fan spin for 1 sec, the disk and the cd drive click in, but no chime and nothing on the display. no response nothing, a hard reset (hold power) turns it off. I did the PMU reset, and the pmu did do a reset, but nothing. I also did the PRAM, and again nothing. I am suspecting a faulty logic board, I hope i can get this going as aesthetically it's in good condition. For the info it appears to be an iBook G3 model A1007, If you need any more info then give me a shout.
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Jun 22, 2009
I'm on my third LED Cinema Display (for various issues) but I've noticed all of them have DOZENS of very tiny specs of color that are only apparent on a black screen. Furthermore, they seem smaller than an actual pixel (have to be up very close) and they are only apparent at certain angles (and even sometime change color) as opposed to dead/stuck pixels. These always pass my initial dead pixel check over a full black or white screen but I find them once I get in real close.
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Aug 23, 2014
A moment ago the 3rd retina display of my MacBook (and only a month after replacement) the display showed dead pixels again.
Info:
MacBook Pro with Retina display, OS X Mountain Lion (10.8.2), None
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Apr 5, 2012
I reside in Spain and I've recently opened a joint account with a US resident here in Los Angeles at Charles Schwab bank.The financial consultant told us it's possible to deposit checks into schwab account through an app for iphone [URL]I've tried to download but it appears the following window: "your application has not been able to complete" and "The article you requested is not available at this time in Spanish Store, but is available in the U.S. Store. Click Change Store to view this article". If I click to change the Store from the Spanish to the American store, I have to fill the data but my ID apple is not working on the "foreign" store. What can I do? Is there a way to buy / download items from a different Itunes stores?
Info:
iPhone 4S, iOS 5.1
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Jun 5, 2012
All of a sudden a notification badge has appeared on the Apple Store icon on my MacBook Pro dock. While it seems there is an update for an app that I once downloaded, there is no indication as to how I can download the update.
Info:
MacBook
Pro, Mac OS X (10.6.8)
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Jan 5, 2010
I bought a MBP 13" at the end of november and had no problems untill last night. On the glowing white apple on the front of the laptop there is now what looks like a grey smudge. It doesnt rub off though and it appears to be inside and not a surface mark. Could this be a dead pixel or something? it doesnt affect the main screen but is really bugging me.
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May 22, 2010
my G5 (10.5.4)in work has some HD errors (From the Disk utility program) that need to be resolved by restarting with the os CD. But The OSX Disc will not load i just get a light blue screen. Is there anyway i can fix these problems?
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Dec 1, 2014
I used my hotmail email address as my Apple ID. But I am in the process of getting rid of this address as it receives too much mucky spam.
I have therefore changed my Apple ID to a new hotmail email address. I did not have any problems for a wk or so, but now when I click on the Mail icon, nothing happens. It is dead. Due to the time lapse, I don't even know if the two are related.
I have read that once you use an Apple ID, you can't use the new one for certain things. This is daft. Do I have to revert to my spammy old email address? But why after a wk is Mail acting dead? I have tried to change my Apple ID to my new one for my iCloud email address, which I now want to use for everyday use, but I can't see how I do it.
This problem only relates to my MacBook Pro. I can send and receive emails on my iPhone; and I have not even tried to change anything on it.
When I get into managing my Apple ID, Apple want to send me emails, but Mail isn't working. Now really fed up. Hackers must be really good, cos I can't get into my own emails!
Info:
MacBook Pro, Mac OS X (10.6)
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Mar 25, 2012
New iPad can't connect to itunes
Info:iPad, iOS 5.1, New iPad can't connect to apps stor
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May 16, 2012
I just bought a $10 iTunes card and I want to by iMovie from the Mac App Store. (which brings my balance to $16.48) My problem is whenever I try to buy this product I'm sent to the billing page. I don't have a credit card so I select "none" and try to purchase iMovie again. But it just sends me back to the billing page. I don't want to buy another card in order to redeem something on the billing page so what do I do?
Info:
Macbook White 13" spring 2010, Mac OS X (10.4.6)
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May 28, 2012
i just wanted to simply get the updated free Facebook App on my ipod, i dont have a credit card so it wont let me review my apple ID...is there anything else i can do?
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Jun 10, 2012
Using an existing Apple ID with the iTunes Store and Mac App Store
Info:
iPhone 4S, No
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Jun 15, 2012
How do I get Apple to return the paid version of a certain app back to the App store? The free limited version is still available but the paid version with more features has been removed. I know people who want to get this app and cannot. It is Word Play Online and has a very loyal following with over 50,000 names playing and yet is gone from the App Store. How can I find out where it went?
Info:
iPad 2, iOS 5.1.1
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Dec 21, 2007
First the question, then the story:
Does anyone suspect that a dead hard drive in a 20" iMac G5 could somehow be related to the component failure described in the iMac G5 Repair Extension Program offered by Apple?
Although the article does not list hard drive failure as one of the symptoms caused by this component failure, I am still concerned that it could possibly be related, based on the fact that it was purchased during the date range specified, and the serial number falls within the range specified.
So here's the story: A short while back, the iMac suddenly stopped booting. It only got as far as a gray screen with a small folder image in the center, alternating between a question (?) mark and the Mac Finder face. After asking around and checking a few forums, the ultimate consensus was that it was unable to detect the hard drive. So I took it to a Genius Bar; the fellow who was helping me tested the startup, then took out the hard drive and put it in an enclosure to test it, and concluded that the hard drive is dead. He pointed out that, even in the enclosure, it had no power at all; the only solution would be to buy a new hard drive.
I did some more online searching after coming home, and found quite a few forums discussing the above warranty extension, several of which cited the logic board as the problem component referenced in the article from Apple, and that there were bad caps in these models that were overheating. Sadly, I don't really know what any of that means... But should I be hesitant to simply replace the hard drive, for fear that the same thing could happen again? And does the fact that the article references power issues, combined with the fact that the Mac Genius told me that there was no power in the hard drive, mean that it could perhaps be related? Do I have a case to try and pursue the extension repair?
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Jun 17, 2010
I've got two iMacs in my posession currently from getting replacement machines. Both have screen issues as follows: iMac A - dead & stuck pixels, feint grey horizontal bar running along bottom portion of screen, bottom left corner has noticeable backlight bleed. iMac B - dead & stuck pixels, yellow tinge in bottom portion of screen. So here are my questions. Which iMac should I keep and submit for repair? (does it matter and why or why not?) How does the actual repair get done? For example, if I submit iMac B for repair, could I end up with a grey bar or backlight prob like in iMac A?
Are there multiple layers to the display when they fix specific issues? For example, let's say the dead pixels are on one layer while the yellow tinge is on a different layer, or are both issues on the same layer? I ask because if there are two or more separate layers, there is more of a chance to mess up so I may want to submit the iMac that has the least amount of issues.
Lastly and most importantly, has anyone submitted their iMac for screen repair for these issues and got it back 100% repaired? (no dead/stuck pixels, yellowing, grey bar, backlght bleed) These are #4 and #5 in terms of the number of replacements I've gotten now and I'm sick of it so I may opt to go for repair on either of these existing machines instead of going for replacement #6. But do you think a 6th replacement would be better than going for repair on either of these? Or not?
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May 30, 2012
When I switched to ICloud I thought my Apple ID and password would work for Apple store. It turns out they have a different Apple ID at the Apple store with a diferent password that I do not remember. HOw can I make the ICloud Apple ID and password work for all other platforms?
Info:
iMac, Mac OS X (10.7.4), 2.4 Ghz Intel Core 2 Duo
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