App Store :: Purchase Getting Stuck At Security Questions?
Apr 21, 2012
This has happened over the past few days. I've attempted to make new purchases both in the App Store and on iTunes. I'm queried for my Apple ID, then I'm asked to enter three new security questions and answers. When I complete this step, I receive a message that the App Store (or iTunes, depending on where I am) is "temporarily unable to process" my request and to try later. I've even reset my Apple ID password, logged out, logged back in, and attempted a purchase, but to no avail. I've run into the same problem attempting to purchase new apps on my iPhone and iPad as well. Updates to previously-purchased apps work, but not new purchases.Â
I've bought apps before but now I get a list of security questions, some I have no answer for, and I'm not allowed to use my email address because it's already in use. Why?
I recently got a letter from apple that my apple ID birthdate/security questions & answers had been changed. I think this was because of a previous letter that told me I had to update my account with the new security features, but I don't recall.Â
Anyway, I decided to check on the appleID site, got logged in, changed my password successfully, but I couldn't see how to change the security questions or answers - and the answers I did try submitting weren't accepted.Â
So now I'm stuck: my account is OK, my password is OK, but I can't remember the security answers and can't see how to change them.Â
Was updating some iOS apps, when the App Store (assuming it was the app store), requested my password a second time, and then proceeded to request security questions and answers..It looked like pushing, and since I'd not heard of Apple instituting this procedure I elected not to input the information.Feedback submitted to Apple on this..
Info: iMac, Mac OS X (10.7.2), Powerbook G4, Mac Plus
I have had an iTunes account now for about 4 years and now all of a sudden when trying to download an app on my itiuch it is asking me to set up 3 security questions and a backup email? Is there a change in Apple Security or something?
Info: iMac 27, Mac OS X (10.6.8), 2.8Ghz Intel Quad Core i7 / 8GB / 1TB
I have tring to buy stuff on itunes and they have been asking to answer sercurity questions. I dont remember what I put down for my answer is there a way I can change my answers?
I want to buy something on the APP Store but the store ask me the security questions. I just cannot remember the correct answers. Is there any way I can reset them?
My daughter recently had a virus on her Macbook pro, the symptoms were that she would frequently log out of her internet connection, she was guided by this support community to clean up her macbook, however, i'm a bit scared that the trojan virus she might have had, could be on my macbook also since we communicate frequently via email or skype. how can I find out if my Macbook Pro is also infected? and, is there a recommended virus protection software to purchase for Macs?
I have been trying to find my current charges for apps and wish to return the ones that are not suitable. I follow the steps as described and after signing I have gotten the message cannot find iTunes store and it leaves me there. The instructions given do not pertain to the setup of the iTunes store.
I have a credit card for one of my companies that I used to buy the iPhone and create an Apple ID for purchases on the app store. Subsequent to that I created a new company, with its own credit card, and created a new Apple ID specifically for purchases for that company. Now when I go to make a purchase on the app store with my iPhone how do I switch between the two Apple IDs so that the purchase I make uses the appropriate credit card?
I have some apps that I bought sometimes ago when I'm still living in newzealand. Now I moved to other country permernantly. Therefore, I have to change newzealand mac app store to us mac app store(Apple forces me, because my new credit card is us base). Â
Problem is, I have to switch back to newzealand store everytime I needed to install something, then switch back to US store to install some other thing. that's annoying.Â
Now, I can rebuy the apps that I've already have for my US store, but that's hideus, why should I pay twice for the same thing ? Is that the best if Apple let me transfer the apps ? what big deal about it ? beside's the country flag the apps are rather look and cost the same, why don't let me do it?
I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at [URL] but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either. I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here. This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.Â
just tried to purchase garage band from the App store by redeeming a gift card.Even though I'm logged in it either goes to update account or tells me to login to purchase even though I'm already logged in. when i login to purchase, it goes back to update account. seems to be going in a circle.
I purchase Numbers because I have been unable to save my work. I install it and then when it goes to sleep or I turn off my computer it doesn't save my install and I have to reinstall the purchase all over again. Why? How can I fix this cause everyday I can't save my work....
I installed the app Ticket to Ride on my iMac. I bought extra maps for that game; an in app purchase.Now i installed Ticket to Ride also on my MacBook. That was easy and free! Now I also want the in app purchases free on my MacBook. Is that possible or do I have to buy them a second time?Â
Info: MacBook Pro (13-inch Early 2011), Mac OS X (10.7.4)
Bought for account # 1 app iPhoto - no more access. Deleted the app and want to go to the current account to buy a # 2 application iPhoto, but instead of "Buy now" show "Accept". App Store says you need to buy again. How to buy, if the function is missing?
I have downloaded the latest security update and my MacBook has been stuck on this blue screen with a little download wheel at the bottom of the screen for about seven hours now. What should I do?
I just discovered the copy of imovie on my computer was installed by my son who got it from a torrent site. I unistalled it and now the app store will not let me purchase it through my account. I'm trying to make things right, but have hit a roadblock. I wanted to use the imovie app to work on some family video.
