I have paid for and downloaded Pages on my iMac last year. I want to add it to my MacBook but the app is no longer in my purchased list. When I search pages it show as needing to be purchased again! How I can resolve this without paying twice?
Info:
MacBook Pro (13-inch Mid 2009), Mac OS X (10.7.4)
On 6 th April my BT homehub2 updated it's firmware and that's when the problems started. Broadband went down completely and powerlineadapters adapters for bt vision fried. After 2 telephone support calls we eventually got the home hub reset and connected to broadband. Bt supplied two new powerlineadapters and bt vision is now working. Laptop, iPhones and iPad (and bt vision) all connect fine and work completely well.Â
My iMac running OS X 10.7.3, appears to work in that it connects no problem to home hub and when you run diagnostics it says your Internet connection appears to be working normally... However I cannot get a web page to load - I have tried chrome, Firefox and safari. The bizarre thing is using Outlook I can send and receive email, also my apple devices are still syncing via the iCloud - that would suggest that the iMac is indeed connecting wirelessly to the router and sending and receiving data - just no web pages at all - also it can't connect to things like iTunes store or apples app store... Everything was working fine until the firmware update! Â
Also may/may not be related but when I log in now I always have to manually connect to router, it always connects fine but it used to do it automatically, also recently upgraded to Lion and I have my doubts there too?Â
I know what it is, so I know simply deleting it won't help. I don't understand why it's suddenly showing up on the desktop though! More of a nuisance than anything.
I downloaded pages and numbers from the app store. Both apps downloaded to my phone and iPad but not on the iMac? I thought this was compatible with the iMac also? Did I download the wrong thing? Is there a seperate app for the imac?
I went to run some updates and found a copy of Angry Birds, bought with an ID attached to a Russian email address. I didn't recognise it, so it looks pretty dodgy.Â
Info: MacBook Pro (15-inch Mid 2009), Mac OS X (10.7.4)
I recently moved from France to the USA. So, I modified my Apple account to USA, but I losted all my purchases. Is there a way to recover them ? Or is it still on the French store, so I just have to re-change my country to found my precedent purchases ?
I purchased quite a few apps on my husband's iTune because we synched on the same computer. Now that I am using the iCloud I want my own iTune account so that my husband's devices don't synch with my devices. Do I have to purchase the apps again in my new account or can I transfer them from my husband's account?
I open App Store application and it shows that I have 1 update available for an app I never purchased. I try clicking the update button and get the message "You have updates available for other accounts: Sign in to [url]... to update applications for that account." -- I have no clue what this account is or where it came from but it's not mine. MY updates seem to be working OK but I can't get rid of this 1 update available message.
When I bought my Macbook Pro on Thursday I also purchased Pages whilst in the Apple store in town. The assistant helped me start the installation whilst I was there and he told me that it would continue when I got home, even if i shut the laptop down there. So this is what I did, however, since I've been home, every time I click Install on Pages in the App Store a message comes up saying : "There was an error in the App Store. Please try again later."Â Another thing I should mention is that I purchased Pages on a different Apple ID account when I was in the store, but I was told I only had to log in to that account from my Macbook Pro and I could easily download Pages.
I hope that this post is original, but if not I apologize. I did some searching, but found nothing specifically in the area where I'm having networking problems.First, I very much enjoy using the newest MacMini (10.6). I got it a few months ago, and have been slowly migrating from Windows. This is where I am having difficulty solving an issue.
In the beginning I was able to network the three computers I have together and was able to "see" the two windows machines in the Finder under "network"; the laptop (Vista) and the desktop (XP). Soon there after, the Finder stopped listing the two windows machines in the Finder's "network" category. The odd thing about this issue is that by this point in time I was able to "see" the Mac from both Windows machines (dragging files from windows to the mac), but not the other way around.
Now, and the reason for this post, neither lists each other (Mac vs. Windows). I can still "see" the windows machines from each other's Explorer, but alas not the Mac.To wade through allot of questions that may crop up, I have gone through all three machine's networking "sharing" setups, and I cannot locate where the problem lies. I can also use the networking utility from the Mac and be able to "ping" the other machines. I can use Safari and "address" (http) pages from the machines, but nothing in the way of "drag-n-drop" files from the Finder.I greatly appreciate this forum, and in other areas I was able to solve other issues.
Since early this morning, I have had issues with my iCloud mail account. As of now I am able to send and receive mail fine, but the folders I used to organize messages are no longer showing up on Mail and my iPhone.
Running Mavericks 10.9.4. For some reason Launchpad is no longer showing on the dock. I probably inadvertently trashed it, but how do I get it back?Â
I can no longer log into my iCloud account. On both my home and work mini mac I get a dialog box that asks me to cancel or learn more about iCloud (a link to a website). I could use iCloud before.
my Macbook no longer recognises any "alien" accounts.It started with mail no longer accepting my gmail and hotmail accounts and constantly asking for the passwords and rejecting them even though I'm 100% sure I used the right password.
Even tried resetting the passwords for all google and hotmail accounts and using those passwords.I deleted all accounts in system preferences and then tried adding them again to accounts.It still wouldn't accept any passwords.I deleted the passwords stored in keychain but that didn't work either.Now I have the same with twitter and Facebook accounts set up on my mac.
And now it doesn't let me add my iCloud account to mail anymore.Is there some sort of reset button to just wipe the whole macbook clean or something as it is quite unworkable this way.
I have a JVC Everio HD camcorder and am having some trouble importing the video. This morning, the camcorder was recognized by Finder and I could enter and view the files. However, the files are in .MOD/MP4 format so they would not import directly into iMovie.
This afternoon, I found a tutorial on how to convert the files so plugged my camcorder in again, only to find that Finder is no longer acknowledging it. It is recognized in iPhoto and Disk Utility.
I have two accounts at the moment. One is [URL] and a second one [URL] The unread count badge appears perfectly on the first account, but not on the second account. I've tried the solution of deleting the files "Envelope Index". Does not work.Â
Info: MacBook Pro, Mac OS X (10.6.7), 17' early 2011
Just today I received about 6 e-mails that when I went to open them all I got was a blank page. I tried to delete them but can not seem to do so. When I hit delete nothing happens. The e-mails are from at least two different senders, both known to me and frequent exchangers of e-mails. Any idea of what the problem may be and how to correct it?
I purchased Call of Duty 2 on the app store, played it through and then deleted it, expecting that I could download it again when I wanted to play it again. That has been possible with other games - and Call of Duty 2 - but now COD2 isn't in my purchased list, and the App store asks me to pay again for it.
Info: MacBook Pro, Mac OS X (10.7.3), late 2011 model
I have two POP email accounts that have been working quite well on my MacBook for several months. About a week ago one of them stopped receiving emails. I have deleted the account and set it up again to no avail. If I check the account information it lists all the emails on the server. I can open it on my browser and the mail is being delivered just fine there - just not on my imail account. The two email accounts that I have are set up the same and only one is receiving mail.
My main account is unable to log in any longer. The message says "You are unable to log in to the user account "username' at this time. Logging in to the account failed because an error occurred."Â
I was able to create another admin account to at least start the iMac.  I had upgraded to Yosemite but I restored back to 10.9 - still no luck. I found a thread to attempt to repair the sparse file - running legacy file vault (which sounds like a mistake). double clicking the sparse file does not open disk utility.Â
Info: iMac (24-inch Mid 2007), OS X Yosemite (10.10)
I get the error, The application could not be downloaded. Â The installation could not be started. However, my internet connection is fine. I tried deleting my safari, iTunes and app store caches to no effect.Â
I've been having lots of issues with my iMac in the past week.Mail doesn't seem to be working correctly. I'll find messages that are many hours late. Messages that I see on my phone are not up to date on my iMac.We pages are showing up as script, no content, no pictures. Facebook shows up with no pictures.Memory isn't an issue and I've checked the internet connection and mail settings. I am also up to date with apple updates.
Info:iMac (21.5-inch Late 2009), Mac OS X (10.6.8)
OS 10.4. I know it has worked in the past month. My user account ( first one set up on system) no longer has administrator privileges. I went to do daylight savings update last week, and reply back says must enter administrator name and password......... Stuck because I can not even do a archive and reinstall because you need admin to do anything
Is anyone else having problems with the email? I am not receiving any emails, nor can I send anything out. Spent 30 minutes on online chat last night with someone most unhelpful, only to be told that the reason I'm not receiving anything is because my email is being forwarded to another address. I set my preferences to do that several years ago when this mac.com/me.com server began having so many issues, to ensure I was receiving email so I could check from my other address. The only comment I got was well, we no longer support 10.4.1 so there isn't anything we can do to help you. The status update says 33% of their customers are unable to migrate. So I'm pretty sure I'm not alone and that is a pretty large base of customers to no longer provide support to. Is anyone else who has not migrated to iCloud experiencing these email problems? Currently my iDisk works to transfer my larger files, but my email does not.
I've run into a nasty problem in that my main user account is no longer visible at the login screen, only the guest user account. Basically there is no way I can figure out to get back into my Air other than the safe Safari guest account.Â
I'm in desperate need for a solution as I need to access files for a conference call in 3 hours.
Info: MacPro, MacBook Pro, MacBook Air, Power Mac Dual 2GHz G5, Mac OS X (10.5.5)
I can no longer receive my emails from the icloud to my mac even though it has been doing it fine since I moved to the icloud a number of weeks now. I only get my mail if I log into icloud or I get it on my phone, it is not synching to my iMac.