IMac :: Stuck After Software Update / Restart
Jun 7, 2009
I recently installed the iTunes update plus 3 others that were in the list (don't remember what they were). After they installed, it said that a restart was necessary. I let it restart and when it came back the "beach ball" was spinning. The hockey game was about to start so I went off to watch the first period. When I returned the beach ball was still spinning. Thinking that there was no way it could take that long, I went ahead and shut down the iMac. I waited about 30 seconds and then turned it back on. It started normally and did not seem to have any problems.
Is there something else I should have done? How long should it take the iMac to restart after a software update?
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Jun 8, 2009
I have a Macbook with OS X version 10.5.2. After being prompted to restart my computer while doing software updates, it brought me to a screen telling me to restart my computer. Every time I restart it, it takes me back to this screen, I can't get it to boot!
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Sep 8, 2014
I've got a problematic iMac running mavericks. I tried to do a disk repair in Recovery Mode which didn't work (said it needed a disk repair but could not repair and that I should backup everything). So then I tried to quit out of recovery and restart by choosing the Mac OS HD...it won't restart...it just keeps giving me the Recovery options front page. What should I do?
Info:
iMac, OS X Mavericks (10.9.1)
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Sep 10, 2014
New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem.
Info:
iMac (27-inch, Late 2013), OS X Mavericks (10.9.4)
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Feb 21, 2012
My computer was stuck doing an update. I shut it off. When I started it later, it was stuck on start up. 8 hours later I threw in the os disk and now I have that stuck in there also.
Info:
iMac (20-inch Mid 2007), Mac OS X (10.7.3)
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Jun 4, 2014
My Mac at work is due for an update but everytime I attempt to update it I am given the notification that the computer needs to restart in order to continue with the update. So I follow the prompt to restart it but all it does is go to an empty screen that only shows the background and the mouse. No service bars above the screen or below. Just the background and the mouse. It wont do anything passed that. What can I do to get it to actually restart?
Info:
iMac
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May 20, 2012
I have been trying for weeks to do a software update from 10.6.7 to 10.6.8. Whenever I install the update and restart my computer, I get the apple logo loading screen and then it locks up on the infamous blank gray screen. I have been able to get back to 10.6 with the install CD, and can then update all the way to 10.6.7 I have tried everything listed here:[URL]To no avail . including a clean install When I start up in verbose mode the last line of text I get is the following, after this it's the gray screen:
** Device in slot: SLOT--1 ** RBIOKitController found 0x5ac :0x842 Those last two chunks of numbers change each time I restart.
Here are my specs:
Core 2 duo
ATI Radeon HD 2600 pro
4gb ram
Info:
iMac, Mac OS X (10.6.7)
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May 9, 2012
While updating my imac, I got an error message saying that there is an error. And then it restarted by itself. Now its stuck on the loading screen.
Info:
iMac
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Mar 29, 2010
I just confirmed it myself. I had a myriad of colorful "blobs" all over my iSight. I only noticed them really when I put my hand over the iSight so the image was BLACK. But, like the patch notes said, this update fixes them! They are ALL GONE. So for people complaining about stuck/dead pixels etc with your iSight, update to 10.6.3! I'm guessing the update maps them out, somehow. Very cool stuff.
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Jul 1, 2014
I updated my 15" MBP (MD 104) to the latest version of OS X and while restarting, it got stuck and has not recovered for quite a while. It shows my wallpaper and even if I close the lid, the screen refuses to turn off. I cannot access anything as it is stuck in the phasing out stage so I see my wallpaper as a blur.when the battery finally runs out, it will have to shut down which I cannot do right now despite holding down the power button for quite a while.
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Jul 22, 2010
I recently got a MacBook from my school. Last night it was freezing quite a bit so I shut it down. This morning when I boot it up I get a screen saying 'you need to restart you computer. Hold down the power button until it turns off, then press the power button again'. Each time I do this though I get the same screen. I think the start up disk for the computer is at my school. is there anyway I can get it working just for today? I have also tried holding down F8 as I start it.
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Jan 2, 2010
I got my IMac 3 years ago just recently started running slower in the past couple months, nothing too bad though. However just yesterday it became unbearable to use. 10 min to start up, once it was on took forever to open up any files etc. So I did some research online and I decided my best option was to reinstall the OS with my startup disk. I did that and erased all my harddrive (nothing important on it.) After doing that it ran great like brand new. Today I turn it on, it continues to work great for a few hours then it freezes in me. I held down the power button to restart. Turned back on and it was stuck on the white apple startup screen. After 15 min I decided to power it off and let it rest a while. After resting it still won't start up.
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Apr 19, 2012
My laptop is stuck on restart after updating software. It will not let me log in.
Info:
MacBook Pro, Mac OS X (10.7.3), I just moved to Lion a few days ago
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Mar 8, 2008
I'm a rather new Mac user (it's been about 6 months since I bought my new aluminum iMac). Lately, I've been experiencing difficulties in shutting down my system, or even restarting it. I should probably note that I'm using 10.5.2 Sometimes, when I try to perform a system shutdown/restart, the OS gets to a point where only my desktop is shown but nothing happens (occasionally the beach ball keeps rolling, but not always).
At that point, (as far as I know) there's nothing I can do to restart/shutdown the system, besides pressing the "power" button for several seconds until the power goes down. When similar things happened on my old XP machine, I would just use CTRL ALT DEL and force quit all applications - until shutdown succeeds. There was never a scenario where I needed to cut the power in order to get the system to shut down. On OS X when this situation occurs, the CMD ALT ESC combo doesn't seem to work.
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Feb 11, 2008
When I backup Time Machine it's just stuck on Preparing. I've tried stopping it then starting again. I've also tried dismounting the drive then remounting then backing up
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Oct 5, 2009
So yesterday I updated a bunch of programs on my macbook via the auto update function. Some of the programs I updated required a restart, which I performed when it prompted me to. Now my macbook won't restart all the way. It turns on and gives the chime then goes to a gray screen with an apple on it. After about a minute a spiral loading image appears underneath the apple and about a minute after that the computer shuts off and immediately restarts again only to do the same thing (its stuck in some sort of cycle). I've tried resetting the PRAM and a few other things but nothing seems to work.
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Jun 22, 2012
Power just went out and now our iMac ('11) wont restart. When I power on, the start up sound plays and then a white screen with the apple and an spinning circle underneath. After 10 mins, I shut it down and tried again.
Info:
iMac
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Dec 2, 2014
I accidentally connected my wife's MacBook Air to my docking station at work today. Nothing seemed to happen so I undocked it and the computer displayed a black screen and I could see and move the cursor using the trackpad. I then tried shutting down by holding the power button for 5 seconds, 10 seconds, 1 min, etc. Nothing worked and it's stuck on the black screen so I can't use Yosemite's menu to shut down or restart. When I leave the computer idle for around a minute, the cursor disappears but it will reappear after pressing keys on the keyboard.
Info:
MacBook Air, OS X Yosemite (10.10.1)
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May 10, 2012
I'm trying to update my Macbook Pro to the new 10.7.4 I have downloaded the update twice (no interruptions during download) and when i click to restart the computer to install the update, the update dosent install. I keep getting an error message saying the download is corrupted, when the update tries to unpack to install.
Info:
MacBook
Pro, Mac OS X (10.7.3)
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Jul 13, 2008
System update to 10.5.4 without difficulty. Today I followed instructions for Mobile Me system update. Then attempted restart. Now start up sequence stops with gray screen and spinning gear. I ran disk utility from Leopard start-up disk- no problem found. Still can't start from Mac Hard drive. What to do next?
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Jul 10, 2009
I have my 17" MBP besides me when it pronated me to restart after a software update. I am working in my other mac pro. Then I see the MBP with the blue screen for a while with no sign of activity. I press the power button, goes black and that is it. It won't want to start up again. The hard drive tries to read or something inside moves just once and that is it. Is not the hard drive broken, there is not reason and is not the sound of a broken drive, it sounds like the optical drive too. But the thing is that there is not activity, no sound of any sort. I disconnected the battery, unplugged the machine, power up, reconnect the battery and power and nothing. Is dead. The power light is on. It seems the software update did something to the computer. It has been on my desk for a week with Skype and messenger mostly.
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Jun 27, 2010
so i have a macbook unibody late 2008 and i wanted to go on the itunes store and it said to update java. So i did the update that ocmes up on your mac and once it restarted it gave me an error that will not go away.
I am running bootcamp and windows works just fine. Also not sure if it makes a difference but i jailbroke my iphone right before i restarted and my iphone was connected so im not sure if that makes a difference when it boots up.
it would be very annoying to have to reformat.
Also if i do have to reformat can i leave windows intact?
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Mar 11, 2010
I ran Software Update to install the update to Safari (4.0.5), and after it installed, it went into the portion where it needs to restart the computer. Where it installs after the OS shuts down, the update FAILED, and the computer restarted. After restart, Safari and Mail will NOT open, they go straight to the crash report prompt. Airport is connected, but opening Chrome will not get online. I'm led to believe the update corrupted something, because everything errors out, and I can't get anything done.
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Apr 13, 2012
Just did an Apple update to my iMac. Is it recommended to to a restart after the update has downloaded? By the sounds of the prompt afterwards "The update was done successfully" or something like that, sounds like it is not.
Info:
iMac 27 i5, 1TB., Mac OS X (10.7.1), 4 GB RAM, Lacie 500GB d2 Quadra, WD Passport 160,Linksys WRT160N
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May 15, 2012
after I update and restart, it will keep on restarting. Now I can get to my desktop but I can't dont do anything. If I click on safari, finder etc, it will just restart.
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Jun 12, 2012
The Mac doesn't properly restart to install software update (along with other updates), instead it goes directly to the log in for different users.
Info:
iMac, Mac OS X (10.6.8)
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Jun 20, 2012
I installed the software update on my MacBook and it never restarted. I have tried most easy fixes but nothing seemed to help. I pulled the drive and then tried to update the software back to Snowlepord but I thnk the install failed. I've seen others with the same problem but can't seem to figure this out.
Info:
MacBook, Mac OS X (10.6)
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Jun 27, 2012
For some bizzare reason my Mac wont restart or update, not to sure when the problem started as I normally just put it into sleep! But basically when I click update it says the updates need the Mac to be restarted, I click ok. It basically logs out and goes to the Username screen to login. Same story when trying to restart/shutdown; just goes to the login screen.
I'm tempted to do a OS Wipe and start Fresh! However it's going to take 3 hours to download the latest OS! Patients isn't my strongest point !
Info:
MacBook
Pro, Mac OS X (10.7.3)
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Dec 7, 2010
I am currently running Mac OS X v10.6.5 on my MacBook Pro. Recently, everytime I restart I get an icon for "starfield update." The folder is located in my Applications folder but I don't know where it came from. A Google search didn't turn anything up. I can't close the app I have to force it closed. Is this something that should exist on my machine or is it some sort of malware?
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Feb 5, 2012
Had a power failure while the iMac was doing updates. Now I have a white apple screen and the grey spinning wheel on start and that's all I get. What do I do now?
Info:
iMac, Mac OS X (10.7.3)
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