Software :: Update Fails To Connect To The Internet
Aug 12, 2005
Mac OS 10.4.2
G4 (AGP)
I just moved to a new home and unfortunatly my fast internet connection through DSL (3.0 Mbits/sec) had to be changed to something a lot slower running over DirecWay satellite. Whenever I run the software update utility, I get a dialog box that pops up and says, "A networking error has occured: bad server response (-1011). Make sure you can connect to the Internet, then try again. Software Update can't check for updates because of a network problem."
Diagnostics pass, doing standard Internet tasks works just fine, as a matyer of fact, I can connect to the internet, surf, download email, etc. There is nothing different about the system other then I use a different internet provider. I'm wondering does Software Update look for a certain connection speed before timing out? I never got the (-1011) error before moving over to DirecWay.
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Sep 3, 2009
I have a Dual 1.8 GHz Power PC G5 and am running 10.4.11. When I select software update it says, "software Update can't connect to the update server. Make sure you are connected to the internet..." "Software Update can't check for updates because of a network problem." However, my internet connection works fine for everything else. I do have two peripheral drives connected. One of them had the same system as my main drive. However, the problem persists even when they are disconnected and I reboot. I can get the updates if I reboot from the peripheral.
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Feb 25, 2012
After installing the Firmware 2.7 Update today, I cannot connect to the internet after waking my computer from standby mode.
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Apr 1, 2012
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Mar 26, 2012
I purchased the facetime app for my Macbook Pro and everytime I try to sign in the internet connection fails. What should I do?
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MacBook Pro, Mac OS X (10.6.8)
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Jul 7, 2009
Moved thread to the help forum
(URL)
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May 7, 2012
I have a Mac Mini running OS 10.6.8. Â
Suddenly the networking functionality has stopped working and the diagnostics fails to fix it. It shows all green lights apart from Internet and Server which both show as FAILED.Â
My router is operational and does assign the Mac Mini the correct IP address (confirmed by the Mac Mini and the Router). All other devices on the network work and can access the internet as usual. Â
I have tried everything that I can think of but just can't get it working again. Â
The same symptoms occur for both the wired ethernet and the wireless connection with the build-in airport.Â
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Mac mini, Mac OS X (10.6.8)
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May 12, 2012
As of this morning my Macbook is failing to connect to the internet even though both the ethernet and airport are showing they are connected and are green in the network panel. My husband's internet connection is fine (we both have Macbooks and go through the same router) hence I'm able to send this out. After looking at a similar discussion list, we have tried restarting the computer, deleting airport and adding it back in (although it's also an ethernet problem), deleting system configuration, restoring the whole Library..
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Mac OS X (10.6.8)
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Jun 29, 2012
I am on a Mac Mini connected to the Net via a FON wireless router and Ethernet directly to my broadband modem. I have had problems with both the modem and an Airport Extreme, which eventually died, but I am back up again with the modem via the FON router.The odd thing is that I can't get Ethernet to work over a direct connection to the modem. Diagnostics tells me that the ISP and Internet fails. I can connect to the modem over Ethernet, however, change its settings etc. in my browser. There are solutions mentioned here involving changing the etc/authorization file, but wouldn't that also affect the WiFi if that was the problem?Â
In short, Ethernet connection to modem works. WiFi connection to FON router and then to the ISP and Internet works. But the Ethernet configuration does't go that last bit, it only works locally. Using that route, I can't connect to the outside world. I have restarted the modem, the computer etc., but that should not be the problem as both works over WiFi, using the same settings for the modem. How do I best troubleshoot this? I am getting an AirPort Express, perhaps it will work better with the modem that the computer itself, but I doubt it.
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Mac mini, Mac OS X (10.7.4), 2.3 GHz Intel Core i5
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Jun 27, 2014
My computer (OS X 10.9.3) and my iPad (iOS 7) are both connected to the internet via WiFi from the same modem. Fairly often the connection fails for the computer (sometimes once an hour or more) while it remains stable for the iPad. My internet provider finds no fault with the modem.Â
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Sep 10, 2014
FaceTime is fully connected but when a contact is selected it tries to connect but comes back failed this happens with all contacts.
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May 7, 2012
I recently installed an ATI 5770 on my Mac Pro 1,1, works perfect in 10.6..4 We have another Mac Pro 3,1, whose 8800GT card died, so we replaced it with another ATI 5770. We cant upgrade the OS from 10.6 to 10.6.1 until we reach 10.6.4, all of the updates are failing.
message: The installation failed. An unknown installation error occured We are not able to upgrade the OS not even to 10.6.1, and on my machine I had no such problems.
Info:Mac Pro, Mac OS X (10.6)
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Mar 12, 2012
I have several messages "Module: SystemCache Misconfiguration detected in hash 'Kerberos'" in my System Logs. Having browsed the forums, I found this most likely to be caused by User Records in the local LDAP database created with Workgroup Maager instead of Server.app. [URL]I wanted to fix these entries with the directory editor pane but the tool fails to connect toDirectory service /LDAPv3/127.0.0.1/.If I supply wrong user credentials, the message indactes a wrong username or passworf, but if I give the right credentials for the administration user of the LDAP directory, it simply sais "failed to connect (5000)". how I can convince the directory editor to let me edit the database?
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Mar 18, 2012
Whenever I click on the Apple logo and Software Update, the progress bar gets to about 20% in 3 or 4 seconds and then never moves again. I've left it for over an hour, no change. If I go to Boot Camp Assistant and try to Download the latest Windows support software from Apple, it gets to about 5% in 3 or 4 seconds and then never moves again. I can download from the web and other internet based services work. I am running Lion 10.7.3 on a 2011 iMac. I've tried creating a new user. I've also tried starting in Safe Mode. I have reinstalled Lion. No change.Â
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iMac (21.5-inch Mid 2011), Mac OS X (10.7.3)
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Apr 22, 2012
Since I upgraded my Intel IMac to a 2tb drive I've been getting the software update telling me there are two updates to load (involving a restart) the download works and the instalation appears to be normal until the restart when the system tells me the install failed. Anybody getting the same problem?
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iMac (20-inch Early 2006), Mac OS X (10.6.8)
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Jun 6, 2012
I tried to update to the latest version of Lion -- I have 10.7, and received this message. Â
With OS 10.7. whatever as the named update. So, I tried the next night, and now the OS update doesn't show in Software Update - I checked - I'm still running 10.7, and when I tried to download the printer driver - got this message again.Â
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Mac mini, Mac OS X (10.7), Macbook Air, iTouch 4th, iPad 1st
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Jul 1, 2014
I've tried to download and install Mavericks 10.9.4 update but the installation fails with a checksum error. I've also tried the manual download/install which also failed. The message said that the update could not be installed to the default MacintoshHD drive.
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Apr 17, 2012
Trying to find a solution to my printing issues, which have taken many forms over the years. The current frustrating gremlin: Macbook Air, OS X 10.6.8, Lexmark E250D laser, printer driver built in to Mac OS, driver .dmg also downloaded and installed from Lexmark  Wireless home network on NETGEAR router with extension to Airport Express. Lexmark E250D laser attached to USB on the Airport Express. Cannot add printer via the default pathway, the Bonjour system finds the printer correctly for about 5 seconds after the printer is plugged in to the AE USB port then it simply disappears off the window never to return. Airport Utility cannot find the AE which I recently reset and set up without problem. The AE light is green.Â
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MacBook Air (13-inch Late 2010), Mac OS X (10.6.8)
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Apr 28, 2012
I can see this seems to be a common problem, and it is amazing that there seems to be no consensus (that I can find) on what the underlying problem is.I have two Macbook Pro 13's.Pretty much identical setups (Lion 1.7.3 etc.).One, works flawlessly connecting to Wi-Fi whether that is my Airport Express, or any other open or closed networks.The second, will continually refuse to connect to the Airport Express or even a wide-open 802.11b network.It will continually pop up the "connection timeout" erorr, and refuse to connect.Iphones etc all connect perfectly.Even when connecting to the iPhone hotspot - the same error.
This will happed consistently, until I give up.I can leave it for a day (use ethernet), and come back tomorrow, and voila - it will connect.I may be able to use it for a day or several, but once it decides to 'fail', there is virtually nothing I can do to bring it back it will continue to fail over and over again.All updates are applied, I've cleaned out all other networks etc from the list.Tried all civilized things that I can.Anyone have any other insight? I was thinking to yank the wi-fi module from the working notebook to the non-working one as a test.
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MacBook
Pro, Mac OS X (10.7.3)
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Apr 16, 2010
When I downloaded a upgrade package from Apple [URL] for the Mac OS X v10.6.2 Update, it failed to install on my hard drive. The installation program says: "Mac OS X Update Combined can't be installed on this disk. This volume does not meet the requirements for this update." According to the Disk Utility, the Partition Map Scheme is GUID Partition Table. Some people have listed this as a requirement. What is the real reason for the failure?
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Feb 6, 2012
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Mac Pro, Mac OS X (10.7.3)
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Mar 20, 2012
Since updating to Lion, and subsequently to QuickTime 10.1, many movies that worked fine before won't open now. I get an error that says, "A required codec is not available." Two things make this even more frustrating:
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2. The movies that won't open are still available to preview in Finder. If they will play in Finder, why not in QuickTime? Isn't it just a QickTime "plug-in" that plays them in the Finder?
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MacBook Pro (13-inch Mid 2010), Mac OS X (10.7.3), 2.66 GHz Intel Core 2 Duo ; 4GB RAM
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Apr 4, 2012
When opening a PDF in Acrobat x Pro the programme crashes, ever since I did a software update at the end of March 2012.I have also been having problems with emailing PDFs, with emails disappearing or getting corrupted.Seems worse if I have Firefox open at the same time.
Info:Mac OS X (10.7.3)
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Apr 16, 2012
I have a strange boot issue having (tried) to install EFI 2.7 update. When I restart the laptop, it 'chimes', displays a grey screen, then chimes, displays a grey screen, forever. I hit the bower (off) button for 5 secs or thereabouts, and restart, same thing. I do this 4 times and finally it reboots. But the EFI update still appears as needing to be installed (software update tells me it is not installed). Update history shows however that it IS installed. I can go through this process any number of times. I now have Software Update history showing quite a few installs opf the EFI 2.7 update. If I just do a restart without installing, I also go through the same fail to restart / fail to start / ... / eventually restart sequence.
So it seems now that the laptop will only start after 4 failed restarts and finally it starts. After starting it all appears to be perfectly fine. Nothing strange in the console logs that I can see. The failed reboots don't seem to register in the console logs - I suspect that the failure to restart is pretty early on in the boot sequence, well before it tries to load any semblance of the OSX kernel. It is almost as if it is trying to boot from someplace other than the disk ... until eventually it gives up and tries the disk. (I have tried booting with and without network cable - no difference) I don't know enough about mac bootup sequences to know if there is some config/setting that is screwed up causing this odd behaviour.
Info:
MacBook (13-inch Mid 2010), Mac OS X (10.7.3)
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May 10, 2009
I have a macbook a little over a year old. It's my first mac and I love it. Yesterday though it started acting really weird. I first noticed that it was really, really hot and the fan was running. I turned it off and back on and here's what I found out:
Applications are being deleted from macbook. ITunes, IPhoto, iChat have clear question marks over icon. There are 8-10 blank spaces in the Applications folder where applications have been deleted. However, data is still there (ex. pictures still there, but no iPhoto).
Internet= Says I have internet but wont connect.
Cannot open " System Preferences" or "Internet Preferences".
If connected to home computer will connect to internet and allowed to open internet preferences but still no system preferences.
If shut down....takes a while to come back on and starts up 2-3 times.
Also "Preview" is gone. Now " ColorSync Utility" opens.
Is this my hard drive dying? I'm tech challenged, so any help would be greatly appreciated.
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Apr 2, 2012
I have a Mac mini (~2008) running Snow Leopard. I updated my software today (haven't done this in probably several months) and immediately afterword, my Apple aluminum wired keyboard no longer responds. (The mouse when attached through the keyboard also no longer responds.) However, the keyboard still functions just fine on a separate MacBook Pro that I have, it just won't work on the Mac Mini. (I tried different USB ports with no difference.)
I wasn't smart enough to write down what upgrades actually occurred prior to my last update, but there were only 4 items (I think one was Safari, one was iTunes). If there are no better ideas, I guess I will have to try a system restore from Time Machine which predates my latest bad "update". I'd rather not have to go there if I don't have to.
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Jun 11, 2012
I just tried to update my system to the latest update release on 6-11-2012 and it fails and got stuck to a blanck screen. When I try to reboot the system I get an "unable to find driver for this platform" "ACPI".
Info:
MacBook Pro, Mac OS X (10.7.2)
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Jan 1, 2010
I'm running OSX 10.5.8 on a Macbook Pro, and today I've been unable to connect to the internet via ethernet or wi-fi, unless I'm in safe mode. Then everything seems to work as it should, which makes me believe that this is a software issue rather than a hardware problem. I've tried making a new account with administrator priveleges, but that doesn't solve my issue. Does anyone have any advice on how I can connect to the internet under my normal user account, rather than in safe mode? I should note that I won't be able to get my hands on my repair CD or perform a clean install of OSX because that stuff is at home, and I'm in college. Also, I'm at a university and don't have a router. I just use the campus-wide wi-fi. Finally, my roommate has no problem accessing the internet in our room via ethernet or wi-fi, but I do. Thanks for the help everyone.
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May 29, 2012
currently I connect to the internet by doing this: Go to System Preferences / Network. Then I select my internet provider name on the left pane and finally click on the Connect button. That's all. This internet profile has a PPoE service name, an account name and a password. My internet connection uses a cable DLink router (it's not wireless).Â
Question:Â
1) Does the password I mentioned above mean that my neighbors can't access my internet, or are they able to do that and, in this case, I need to set another password somewhere else?Â
2) If I need another password, how and where do I set it,
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Mac Book Pro, Mac OS X (10.6.6)
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Dec 27, 2007
I have a blackbook (intel core 2 duo) and I can connect to my landlord's wireless network (they have a netgear wgt624) but I can't actually use the web (Safari or Firefox will just "think"). I've tested the diagnostics and it confirms that my mac can connect to the network, but it cannot connect to the internet. The network uses WPA personal and it has a 19-aphanumeric passphrase.
*Also - would it be possible for me to extend the wireless range (and make it possible to browse the web) if I used my own 2wire wireless modem to connect to the netgear wgt624?
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