Software :: Cannot Get Passed Gray Screen - Researched Apple Support Database
May 17, 2008
I own a 2001 G4 PowerPC Quicksilver (800Mhz/1.25 GB RAM). Last week I upgraded from 10.4.10 to 10.4.11. I then found that the PC would not go to Sleep. I ran Disc Utility, but this made no difference. I then reset the PRAM. Now when I boot up all I see is a grey screen, complete with Apple logo, but no spinning gear. I have tried booting up in both Safe Mode and Single Mode, neither of which work. I have also disconnected all USB devices, including mouse and keyboard. Again no difference. I have researched the Apple Support database, but everything its suggests makes no difference.
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May 11, 2009
I purchased a powerbook g4 from a friend a few weeks ago and it was working fine for the first couple weeks. the other day when I started it up it booted to the gray Apple logo screen as usual but will not proceed from there. I've left it sit over night and when I get on it the next day it's still on that screen.
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May 8, 2007
Unfortunately I bumped the switch on the power strip that my Mac Mini (1.42ghz G4, OS X 10.3) is plugged into while it was running. Now it won't boot up. All I get is the gray screen with the gray apple logo and the spinning wheel but no OSX.
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Feb 6, 2012
I was updating my iMac with mac os lion and it was installing the update when there was a power shortage and the iMac turned off. Now when I turn it on it won't get passed the white screen with the Apple logo and the turning thing, what should I do? The update I was doing was the Mac OS X Update Combined version 10.7.3
Info:
iMac, Mac OS X (10.7.2)
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Apr 4, 2012
My MacBook pro won't start. It's stuck on the gray screen with the apple logo.
Info:MacBookPro
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Mar 26, 2009
A friend of mine has a black MacBook and it stopped working. When I switch it on there is just a grey screen with the Apple "doing" but then nothing happens. I tried some key combination to reset the NVRAM but it didn't help. The MB was purchased around 2 years ago with the Apple Care extension of + 2 years so it still should be covered by Apple Care. My questions concerns the Apple Care since I don't know how it works: - my friend says that he just bought the Apple Care extension when he ordered the MB and that"s all. Does it need to be somehow "activated" so that the MB is covered ? He has the Apple Care box but he never opened it. - Does he need the MB order bill to make Apple Care work ? - The MB was purchased in France but he's now in Germany. Can we just bring it to a Apple store here?
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May 1, 2009
I recently required a Power Mac G4, and it was working fine, albeit a bit slow but I just assume that was because there's too many files on it, but that's another story. I shut it down before I left work, when I came back in the morning it was just the grey screen with the apple. I reset it, still no response. I reset the PRAM, nothing. I tried to boot in Single user mode, nothing. I tried to boot in verbose mode, nothing. I force ejected the CD and put in an OSX disk one from my laptop, asked it to force read by restarting and pressing "C" and still nothing. I am not sure if a cable inside has been jarred lose.
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Jul 30, 2009
My wife's macbook will turn on, it stays on the gray screen with the apple. After a while it will just shutoff. I have tried removing the battery and holding down the power button for 5secs but did not work. I also reset the pram and also did nothing.
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Aug 23, 2009
Last weekend, my white Macbook was requiring a software update to 10.5.8. So I said, go for it and let it restart. That's when the trouble happened.
It began to restart but just stuck on the gray apple screen with the gear circle thing spinning. I tried several times to restart, but it never worked. I did all the things I knew to do (boot from DVD and run disk utility to repair permissions, zapped PRAM, ran it in the fsck thing; Booting in safe mode wouldn't work). So I booted from my backup and used SuperDuper to rewrite my boot drive. (I guess I should point out that when booting from my backup, I was able to access all my files on my internal HD, it just wouldnt boot). After doing that revert thing to 10.5.7, everything worked fine.
So then I tried to update again this weekend. Same thing happened. I've tried the same steps. I can still get to anything I've added to my regular drive since my backup and all that. Just won't boot from that main drive.
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Jul 8, 2010
I have a four year old Macbook that's not in the best of shape, but it hasn't failed me like this before.. ever.
I installed a new security update yesterday morning along with the new iTunes, and it worked alright for most of the day.
Around 10:30 or so, it just shut off.
I tried to turn it back on and was faced with the gray apple logo and the horrible spinning icon.
I've tried booting it up in safe mode, verbose mode, and even resetting the PRAM, and nothing works!
It eventually did go to a blue screen after maybe three or four hours, (I fell asleep so I'm not sure) but it still wouldn't let me do anything.
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Jun 4, 2014
I am stuck with DOS-looking commands on the gray apple startup screen. Part of the commands are listed below. I can't do anything. I'm not even sure I've been able to reboot, although I've tried holding the power button, holding S+Cmd+power, and holding ctrl+option+cmnd+shift+power. I can get it to go dark like it's rebooting, but the gray apple screen pops back up and about 3 seconds later the codes come back.
panic "unable to find driver for this platform..."
Debugger called <panic>
backtrace (CPU0), Frame: Return address Â
BSD process name corresponding to current thread: unknownÂ
[code]....
Info:
MacBook Air (11-inch Mid 2012)
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Dec 2, 2014
How to get my computer to turn on? I used it on Friday and had a normal shut down but when I went to turn it on yesterday, it gets the the gray screen with the apple and the loading bar and loads half way and then just stops and sits there until it eventually shuts itself off. I have tried turning it off and then back on and holding the D key but nothing happened.
Info:
MacBook Pro, iOS 8
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Jun 3, 2009
It will turn on and go to the white screen with the gray apple but even after several hours it wont do anything. I tried holding down C since my copy of leopard is stuck inside and it does the same thing.
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Oct 20, 2009
So, today I tried to install windows through boot camp assistant on my mac. When it got to partitioning my drive I got an error that my hard drive needed repairing. So I opened up disk utility and clicked verify disk (I can't click repair) and got this error Disk Utility stopped verifying �Chris Hard Drive� because the following error was encountered: Filesystem verify or repair failed. I then researched this and learned to fix the problem I must boot from my leopard install disk and use the DU from their. Unfortunately I don't have access to the disk. But I have the install disk from my old macbook (the white one) so I used this. I put in the disk and shut down. When I turn it on I hold C but all I get is a grey screen but with out the apple logo. When I try turning it out holding alt I don't get the option of the CD just Chris Hard Drive. But when I boot up holding D i do get to the hardware test screen but I get the error that's something like "Hardware test does not support this hardware". Will the Leopard install of a different type of macbook not work on my new macbook pro (13" aluminium)?
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Feb 27, 2012
Mac mini with 10.7 boots to grey screen with apple logo? Any way to overcome this?
Info:
Mac mini, Mac OS X (10.7.3), new machine
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May 9, 2012
While updating my imac, I got an error message saying that there is an error. And then it restarted by itself. Now its stuck on the loading screen.
Info:
iMac
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Jun 2, 2012
the screen it got stuck on was white, gray apple sign spinning circle thing
and i left it there for more then half an hour with no progress. I did a hard shut off, and waited for about an hour and tried again. This time i waited for an hour, and still no progress. what should i do?
Info:
iMac (21.5-inch Mid 2011), Mac OS X (10.7.4)
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Jun 3, 2012
My iMac is the latest model, however when I try to shut it down I get a grey screen with the apple loading spiral and it doesn't shutdown. I have version 10.7.4 OSX Lion, all updates have been downloaded. I have resorted to leaving it on. I do not want to hard shutdown because this could damage the system, my old iMac broke after the hard drive was damaged with the same style of issue.
Info:
iMac, Mac OS X (10.7.4)
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Jun 14, 2012
My 13" macbook is stuck on the grey opening screen with the apple logo and progress circle.
Info:
MacBook
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Mar 28, 2012
Mac Mini starts up at a grey screen and requests you set up guest wifi. from there you can open a safari browser but nothing else and no icons top or bottom?
Info:
Mac mini, Mac OS X (10.0.x)
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Mar 2, 2010
I'm noticing some weird behavior in my Mac Pro first gen.
Basically, when I start it up, the displays just stays black for some time, until the Desktop loads up and the computer is functional, but never displays the gray screen with the Apple logo. This just happened all of a sudden and stayed like this.
I know is not a big deal now, but I'd like to sell it in the near future and this could be problematic for that.
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Sep 29, 2010
I am trying to fix a friends macbook pro. When I turn it on the screen shows the apple and the spiral underneath it spinning like it should then when it stalls for .2 seconds it goes to a white screen then there is vertical purple lines in groups across the screen. So the screen is white/purple. Then it fades to just white and I cant do anything.
I hooked up my monitor with a DVI cable to see if it was the motherboard that was possibly bad but the monitor works just fine with the cable. I can use the computer with the laptop keyboard/mouse and it works just fine. The laptop screen just stays blank the whole time. I uploaded a vid to utube for it. If anybody has any ideas for me please help. I dont know if this is a monitor problem or the inverter or the motherboard, possibly some other piece of hardware?
Here is the link to the video: http://www.youtube.com/watch?v=1JBFv-GTBmY
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Feb 17, 2012
I Have a MacBook pro 17" 2009 with OS 10.7 Lion, I was doing the updates in the middle of the updates give a error and say you need to restart, Now, when I restarted it is showing gray screen with apple logo and spinning gear and is not moving beyond that (even after 3 hours).I tried Resetting my mac PRAM and NVRAM, nothing, I tried Safe Mode, I tried verbose mode(command V) and is show me this,The system bootstrapper has crached: Trace/BPT trap: 5. I don't have originals cd I lose them when I move.and Lion I'm download from app store I don't Have DVDÂ I don't care about information on my mac, I backup everything daily. I just want to make it work again.
Info:
MacBook Pro, Mac OS X (10.7.3), 17" 2009
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May 6, 2012
when i start up my macbook it goes the the gray screen with apple logo then the logo turns in to a circle with a line in it
Info:
MacBook
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May 29, 2012
This morning, I would turn it on and it'd go to the grey screen with the Apple logo for a few seconds and then go to the icon that is a circle with a line through it. After reading online, I was able to boot it up in Safe Mode. I went to Startup Disk in Preferences. I chose the MAC OS X, xxxx and then clicked the lock to prevent further changes and then clicked restart. Now when I turn on the macbook, it goes to the grey screen with the Apple logo for at least two-three minutes and then just shuts off. Won't boot into Safe Mode now. I already tried the Command-Option-P-R keys trick like five times.
Info:
MacBook Pro
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Dec 6, 2014
During boot Yosemite shows a grey screen with the Apple logo and a progress bar - is this normal?
Info:
iPad 2, iOS 7.0.3, 64 Ghz. 3G
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Sep 2, 2014
i have a macbook pro 15' late 2011 and it stopped booting. The apple disappear and the. It get stuck in a gray screen.I saw on the web that it would be possible to apply a software fix, disabling the video card. IN my country a new macbook is about 3.000 usd, so buying a new one is not an option for me.Â
Info:
MacBook Pro, OS X Mavericks (10.9.4), Macbook pro late 2011 15'
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Dec 30, 2008
A friend of mine brought over his 14" iBook G4, 1.33GHz, 60GB HDD and 1.25 GB RAM. The problem with it is that upon start-up, the grey screen with the apple/turning gear comes up, then after a few moments a blue screen will appear, though no box showing the start-up process. I've run a few basic diagnostics on this, including the lovely disk utility (which did nothing), I've run fsck, zapped the PRAM, etc, no success as of yet. At one point, I received a screen with alternating folders, one showing the smiley mac face, the other folder with a flashing "?". I cannot replicate this for the life of me. I have attempted to acquire files via TDM, though am not able to see the hard drive despite using 2 different laptops. Possibly the firewire cable itself is spent, though it's brand new! Here is where I become increasingly frustrated: I ask my friend for the boot disks as the ones for my own 12" iBook don't work (for whatever reason). He tells me that he loaded Leopard this summer (currently running 10.5.2, no updates loaded since), then proceeds to bring over boot discs for a MacBook...:headdesk: To begin with, it seemed like the HDD was fried, however, after running disk utility (and not hearing any negative sounds), it does appear that the HDD is fine. I'm thinking a kernel panic, though not sure how to resolve these.
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Mar 6, 2010
I am trying to install windows 7 on macbook air, through an external DVD drive, since USB didnt work for me. The DVD is detected and ounce I click start windows installation, the system boots and gets stuck at the gray boot screen with the apple logo. What is causing this? how can I solve this?
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Jul 25, 2010
For several weeks, my black MacBook (2008) has been acting odd. Certain applications won't open, and when I attempt to open them, the computer makes a quiet clicking noise, like the drive is failing. Last week, when trying to boot it, the thing just wouldn't. Stuck on the grey Apple logo screen. Assuming a hard drive problem or failure, I ran the tests. I ran Disk Utility from the Snow Leopard install disk, checked & repaired permissions, checked & repaired disk. All okay. I ran the Apple Hardware Test from the install disk that came with the computer, using the test that runs for an hour or so, and all appears to be fine. The computer won't boot into safe mode. I've tried flashing the PRAM. I doubt I could achieve much through target disk mode, as I've already run Disk Utility. What's left to do? Something doesn't add up here.
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