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Mar 7, 2012

I have an HP DeskJet 6540 printer and I replaced the ink cartridges. After I replaced the cartridges, I aligned them and then did a test print. I noticed that the blank ink didn't print. I opened system preferences, and then I opened the printer utility. It says, "Device Status : Pen Failure." Current Supplies Levels says, "The current levels for the selected printer are shown below...Cartridge on the left (tri-color 97) is unknown and the the cartridge on the right (black 96) is missing." Oh, I forgot to mention that the print cartridge light on the left side is flashing. I went to the HP support website and it says that the problem could be an incorrect print cartridge, incompatible print cartridge, or problem with the (left/right) print cartridge.  The solution they offered was to remove, inspect and reseat the problem cartidge. It also said to clean the problem cartridge contacts. I did that and it still gives me the same results. I even reset the printer but still got the same results... 

So the next thing I try is the OTHER cartridges listed as compatible with my printer which is 94 (black) and 95 (tri-color). I bought the new cartridges, placed them in the printer and I still got the same message from the print utility. I took the latter cartridges back and got a refund and explained that none of the compatible cartridges are working with my printer. I kept the 96 and 97 cartridges in the printer and the light on the left continues to flash so now I'm here asking if anyone knows how I can get my printer to recognize the new ink cartridges I installed? 

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