MacBook Pro :: Screen With Dust Underneath And Sound Blown?
Dec 13, 2009
I've had a few bad experiences with Apple in the past- namely, going to their Sydney Apple Store to get my logic board repaired, but came out with a scratched bottom case that the Genius couldn't replace. Anyway, six months have passed and my screen has dust underneath it. My speakers have 'blown', well, not really, but they sound very cheap now. My graphics card has also gone a bit wonky. Do you think they'll replace my Macbook Pro this time?
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Jun 16, 2007
I've had my MBP C2D for about 6-7 months now. Just recently both speakers seem to have blown. Any sound that comes out of it is extremely staticy. It happened the first time, but when I turned the sound off and back on again (with F3) it corrected itself. But now it's constant. I'm wondering if it's a hardware or a software issue. When I plug my iPod headphones into the side jack, I hear the same static. If it was just the speakers, wouldn't the headphones sound correct? Should I try to install the sound driver (can you do that in os x?), or do a reinstall of the OS? On a side note, I didn't buy the Apple Care package when I got my laptop.
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Feb 6, 2012
summary of events:Update form 10.7.02 to 10.7.3 went wrongAfter Time Machine Restore no more Recovery PartionLost about what to do On Saturday, I startet to update 10.7.2 to 10.7.3 on my MB Pro 15" (2007) Apples Software Update showed the combo update, and so I started download and installation. Just before that, I had run Time Machine on an external USB drive, so I was relaxed.After about 2 hours, the update was still running with no progress. After another hour, I forced a restart. Not very suprisingly, after the login, the wheel beneath the Apple logo kept on running.So I restarted from the Recovery Partition, selected my Time Machine-Backup from the external USB drive, selected my internal HD as target and clicked on "go".While the progress bar showed progress, I waited. Then it seemed to be complete and the MBP restarted. Now I got a folder with a question mark. My heart rate did not yet accelerate, since I had a back up, right? So I restarted again trying to boot from Recovery Partition - BUT, there was no longer a Recovery Partition. Or at least, nothing I could boot from.
What options do I have? I could get my hands on a DVD that contains an Lion installation from the app store, but that is not the most recent version, as far as I can tell. If I would go that way:Does the version of the Lion-app matter?Will it create a Recovery Partition?If not, how else could I restore a complete Time-Machine backup?
Naturally, I a am mad as **** at Apple. First, that they abandoned physical media for Mac OS distribution, and secondly that some not so bright lad thought it not necessary to secure the availability of the Recovery Partition under any circumstances short of phyical damage.
Info:
Macbook Pro 15, Mac OS X (10.7.2)
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Dec 15, 2010
I have been noticing dust accumulating under the screen of my 2010 13" MBP. What should I do? Is there anything that can be done without having to send it in to apple? I just cleaned the glass panel on the outside, so I could take a picture to prove the dust below the surface. It is in the top section of the screen...
Edit: Here is a video proving that it is under the glass overlay (click on it to see it):
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Jul 11, 2009
So I bought my mbp about a month ago and I've been taking care of it as if it was my newborn. Thats a bit of an exaggeration but I do carry my ipod cleaning cloth with me and I am constantly wiping off smudges on the body and screen. I've started to notice some spots that I can't clean off the screen. It seems like dust is getting under the screen. This is the same thing that happened to my ipod touch and now there is lots of dust under the screen.
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Dec 27, 2008
I've just got a new macbook and it's awesome, really feels like a well built notebook. I have 3-4 specs under my screen, there not dead pixels so I'm 99% sure there specs of dust. Now I'm curious, are all the new Macbooks gonna have a few specs or not? I don't know whether to take it back for a new one or live with it. If most Macbooks are going to have the odd spec I will just hang on to it and get over it. But if most of the owners on here have 100% perfect screens, I'll get it exchanged.
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Apr 4, 2009
I just switched to a Mac after filing at $21,000 lawsuit against Dell. Maybe two weeks into my purchase of and Aluminium MacBook, I spot something that looks like dust under my screen. I have tried scratching and nothing is there, as well as glass cleaner and a microfiber cloth. But it doesn't appear to be a dead pixel, as it's there when the screen/MacBook is turned off. It even looks like it's under the screen. It's in the middle horizontally, but more towards the left of the screen, yet still enough to be prominent.
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Oct 12, 2009
Well when I turn my screen off then I get a clearly visible 'thing' on my screen. The reason why I call it a 'thing' is because I have no idea what it is and how it got there. Can't I be something 'pitched' my screen and the back ledscreen cracked? Because I don't think dust can get behind the glass, both the behind screen and the glass have this "thing". It's luckily not big, may be 2 mm2. I got applecare so I guess apple will fix this for me? right? But it is kinda silly that ill have to lose my macbook for 3 weeks just for that little thing, but I'll have to because I can't clean it myself I guess.
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May 2, 2010
I just got a mid 2010 13 inch macbook pro in the mail about a week and three days ago. Couple of days after doing some work with it, I noticed a little fiber (dust) approx. 1 centimeter long that is lying underneath the glass cover for the display. Anyways, I called up AppleCare, and the support adviser told me that she could either replace it, repair it, or just give me my money back. I certainly don't want a replacement, since most of my software cannot be installed on multiple machines without having to deal with the developers directly.
So my only options are to either get it repaired, or deal with it. Since the repairs would be free, it is what I'm leaning towards doing, but I have read some cases where people send their gear in to Apple to get dust removed, only to get it back with more dust, or even worse: they replace the display entirely, and it happens to contain dead pixels! Also, over time, even if your display is perfect when you first get it, do these displays tend to get dust behind them anyway? (if that makes sense.)
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Oct 18, 2008
It seems one of the defect possibilities of the new manufacturing process is that the new Macbooks or Macbook Pros can get dust trapped behind the glass screen. At least, that's what happened to my Macbook. So they let me return it, and I got a Macbook Pro, and now the new Macbook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one. I heard that Apple's dead pixel policy was three dead pixels or no deal on an exchange, but I just bought the computer a few hours ago. Do you think I have a shot at them replacing it? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
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Aug 2, 2010
So I bought a Macbook Pro 15" i5 at the weekend and it arrived this morning. This is my first ever Mac, but I followed the battery calib etc., before playing. I turned it on, set everything up and found something that stood out like a sore thumb on the screen (and I'm always on white background forums/websites). At first I thought it was a dead/stuck pixel, called Apple and they told me to take it to an authorised dealer to do some tests on it. However, I turned the screen off and looked, and it's definitely a spec of dust under the glass! This is my first Mac and this is not a good experience so far. What were Apple's QC unit doing? Shall I take it to the AD to have a look at it, and what do you think they will do? Or shall I ring Apple again in the morning? It's currently 11:15pm here in UK. I bought it under Higher Education discount, so I guess if i return it for a refund, I won't be able to buy any other Pro?
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Jun 19, 2014
I have only had my Macbook for about a week now and I noticed that when my screen is black I can clearly see a TON of little specks all over the screen.I found out that these are most likely dead pixels or dust under the glass.Â
1. Is it normal for my screen to have this many dead pixels after only a week of having it? (I bought it brand new from the store.)
2. What should I do about it?Â
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Jul 16, 2010
Any way to get rid of it. I know its a far fetched thing to ask, but I figured I would give it a shot. I noticed it a few days ago and now I cant stop seeing it. Also, do any of you guys know of a non matte fingerprint resistant screen protector? I looked into it a little bit more. Turns out it might be a dead pixel. I have applecare. I was wondering what they will do. Will they replace my screen, give me a refurbished 09 model, or give me a brand new computer?
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Jan 11, 2010
What's the best way of wiping dust off a glossy screen, and generally keeping it clean? I'm hesitant to use just a soft cotton cloth in case it creates static, thus attracting even more dust.
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Feb 16, 2010
I got my unibody MacBook right after they came out, probably Oct (?) 2008. I was gonna buy the AppleCare but didn't and now, there are huge chunks of dust smack in the middle of my screen. Any tips on what to do? I went to the Apple Store at the Mall of America and the Genius was a total dick, saying since it was past warranty, even though it's a manufacturing defect I have to pay to get it fixed. I live in Chicago so I didn't want it fixed there anyway, I wanted to see what they'd do.
I remember my gf has the white plastic one and when the plastic at the bottom was cracking they replaced it way after warranty since it was a known defect. Won't they do that for me too? I'm fully prepared to go in and raise total hell if necessary.
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Jul 5, 2009
Just weeks after buying my new unibody MacBook Pro in late December 2008, I noticed a few dust specks. I was in Shanghai (where there were no Apple Stores), so I waited a few weeks until I was supposed to go to Sydney.
When I arrived in Sydney, I booked a Genius Bar appointment. After the Genius inspected the screen and attempted to wipe the screen with some iKlear, he told me that he would check if there were any new screens and that if there were, he would replace it today.
So, I waited for about four hours for the repair, then came at the time he told me to collect it. I waited for another two hours, as the Genius also found out that my AirPort Card was faulty, so they were going to replace that as well.
It was about ten o'clock at night when I got back my MBP with a new screen. I thought everything was all right, until I found out that the person who repaired my screen had misaligned the top and bottom, so the bottom stuck out 2mm, or rather, the screen was sunk back 2mm. I couldn't go back to the store the next day, since I was bound to go back to Shanghai early next morning since I had school on Monday (I'm a student).
After about two weeks with the new screen, I noticed that the hinge had gotten noticeably looser, and when I moved it, it wobbled back and forth for a few seconds. Then, a week from then on, I noticed a dust speck in the lower left corner. I also had one in the center of the screen. The summer holidays were in two months, so I decided to just hold on for a little longer.
Since the summer holidays have rolled around, I'm going back to Sydney in July. Do you think that Apple would replace my screen the second time?
EDIT: I also found out that my MBP has some type of problem. It is extremely dependent on the battery, and I have to plug in the charger, or it shuts down instantly (or in a few minutes). After the crash, the battery lights would blink on and off (all of the lights). I'd have to remove the battery cover, pull out the battery, put back the battery, close the battery cover and plug in the charger so that the lights would revert back to the normal lights.
I went to a dealer in Shanghai about it and they told me that it might be the battery's problem, so I got a new battery for testing out, but then the computer shut down after about one hour of usage. I'm almost definitely sure that it is the logic board's problem, and do you think that Apple would replace my logic board for free? (I have never dropped my MBP, or have any reason for it to suddenly turn faulty.)
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Dec 13, 2010
I keep finding that there is dust under my iMac screen. When I remove the glass planel to clean it and put it back, there is inevitably ALWAYS some dust that gets in between the second I wipe the screen and second I put it on. I've spent hours over the past few weeks doing this and it's driving me mad. All I want is a screen with no dust. I heard I can use canned air. If so, how exactly would I go about doing this? Spraying the canned air inside?
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Dec 28, 2010
As OCD as I am with brand new stuff. I check my electronics all the time to make sure their in perfect order, and noticed dust etched under my 27" imac that I can't get off. So obviously it's inside where I can't get access to cleaning it off. What do the workers making these computers forget to wipe the screens off before they put them on? Now it's not notiecable unless you look with a flashlight in the dark, but still annoys me. Does applecare even fix a issue like this?
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Oct 24, 2008
For all new Aluminum MacBook owners: Let your eyes run along the bottom of the screen. Look real close, probably two inches from the bottom-left and look behind the glass where the screen meets the bezel. Do you see something there? I can't figure out what it is and if its just me. Look likes a loose component or a clump of dust behind the screen.
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Jul 28, 2009
Just purchased a refurb iMac 2.93ghz, noticed dust under the screen, well I think its dust as I can still see it when the mac is turned off, would a dead pixel be visible when turned off? Is there anyway I can remove it without taking the glass out, maybe compressed air?
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Aug 16, 2010
I received my new 27" i7 1TB HD on Friday. I was amazed at how fast the shipping was. I'm in the UK and I was told it would be shipped from China and arrive in a week and a half, but instead it turned up from Ireland the very next day! After unboxing it I ran all the tests.. yes, call me a sceptic and tell me I'm looking for trouble! No yellow screen, no grey shadow, no scratches on cds, no dead pixels on photo booth. So far so good. I could swear my Superdrive is making an odd off-key noise when accepting discs, but second opinions tell me it's normal. The Seagate drive can make 'processing' noises every now and then but it doesn't bother me too much. I think in Europe we're stuck with Seagate for 1TB from what I've read here
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Apr 7, 2009
there is a small speck of something on the inside of my iMac screen. at first i thought it was a dead/stuck pixel, but closer observation reveals that it's a little particle on the inside of the screen. i've tried tapping the glass lightly to try to dislodge the speck but so far no luck.
is this something that i can fix myself? i've recently had the lcd replaced in my computer, could it have gotten in there when they did that? should i take it back and ask them to clean the inside of the glass? i assume it would be a quick process, will it be covered under warranty?
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Jul 17, 2010
A few months ago, i noticed what looked like a streak across the screen, but it wasnt on the outside, it was on the under side of the glass. Now, the streak is very visible esp in natural lighting. Its not noticable at night, because the screen light shines through it making it invisible.
It looks like dust? But im not 100% sure, but it has a directional pattern which leads me to believe its being causes by the inner fans of the system, and that there are some gaps where the air flow is constant. Also, the streak is in the upper left hand corner mostly (no where on the bottom poritions). Im assuming that the place holder at the top-backside of the iMac, for the exhaust fans to expell the heat from within, is what is causing this air flow.
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Feb 4, 2010
This may seem odd, but I think my iMac is melting. I started to clean my iMac with a simple cleaning cloth then i realized spots on the screen. The aren't really visible when the screen is on, but you can still kind of see them. Not only that, the quality of the images on my screen seems to be deteriorating. It is only visible under light. I have attached some photos, but i wanted to know if anyones iMac has done this before(regardless of size, but post it in case), and if apple will fix it?
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Apr 17, 2012
Have MacBook pro just blown second battery since I've had it battery expanded by about 30mm breaking out of case , is the excess heat from my MacBook pro. Early version responsible for battery overheat as was crunching big video files for 40 hours. Have burnt my leg on the bottom of this laptop before is this normal?
Info:
MacBook
Pro, Mac OS X (10.6.8)
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Apr 26, 2010
Awhile back this MBP 17" Hi-Res was dropped on the upper left corner. After that the backlight no longer functioned properly. I first tried replacing the inverter board which didn't help. I finally got around to replacing the whole screen today. Fired the thing up. Display looked great. It worked for about an hour before I heard a weird noise from the computer and the backlight went out again.
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May 24, 2012
The bottom of my macbook has formed an air bubble and I'm not sure why, or how to fix it. I'm wondering if it may have been caused from heat? It is a 2009 13" Macbook.Â
Info:
MacBook, Mac OS X (10.6.8)
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Sep 10, 2010
This is an early 2008 MBP, so I have a button separate from the track pad. For the last several days it has been most of the time clicking twice when I press it. The first one doesnt do anything, the second one actually clicks (that is, if I dont push it all the way down it clicks the first time and doesnt do anything, if i push it harder, it clicks the second time).
What can I do about this?
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May 6, 2010
I use my 13" MBP in bed on my lap while on top of a large hard cover book. After I use the laptop for about 20 minutes or more, I lift up the computer and the blanket is wet. Under the book is wet and around the lap top is wet. Is this condensation building up? The air temperature in my room isn't even that cold. This is really strange but condensation is the only thing I can think of. The problem doesn't seem to occur on a desk or table. It only happens when I use the laptop on my blanket. I'm not sure the fabric of the blanket but it kind of feels like a polyester.
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Aug 28, 2014
I have been having this problem reoccur for the past couple days, but I don't know what is causing it. Occasionally, when I press the volume keys on my keyboard, it doesn't make the "click" sound (I don't have it set so that it doesn't make noise). I still have this problem when I use my earphones.
I made sure that the audio output in my system preferences is set to "internal speakers", made sure that my OS is up to date and have even tried resetting my computer. Nothing seems to work. And it really happens out of the blue as well -- I would be watching a video or listening to some music with no issue at all, browse around some other pages and come back to see that I can't hear the audio anymore. This doesn't seem to happen while I'm watching the videos though.Â
Eventually after repeatedly increasing and decreasing the volume (with no sound coming out of my computer) this pops up and does not allow me to change the volume at all even if I press the volume keys on my keyboard:
Info:
MacBook Pro, Mac OS X (10.6.7)
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