MacBook Pro :: Dust Particle Under Glass Of Screen
Aug 2, 2010
So I bought a Macbook Pro 15" i5 at the weekend and it arrived this morning. This is my first ever Mac, but I followed the battery calib etc., before playing. I turned it on, set everything up and found something that stood out like a sore thumb on the screen (and I'm always on white background forums/websites). At first I thought it was a dead/stuck pixel, called Apple and they told me to take it to an authorised dealer to do some tests on it. However, I turned the screen off and looked, and it's definitely a spec of dust under the glass! This is my first Mac and this is not a good experience so far. What were Apple's QC unit doing? Shall I take it to the AD to have a look at it, and what do you think they will do? Or shall I ring Apple again in the morning? It's currently 11:15pm here in UK. I bought it under Higher Education discount, so I guess if i return it for a refund, I won't be able to buy any other Pro?
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Aug 11, 2010
there is a small chip behind the glass of my 27" imac. It's about the size of a small crumb or the eye of a small needle. It's hard to see, but it's definitely there. Today is my last day to get the imac replaced or repaired. I have a feeling if I bring it in that they will see there's no reason to swap out the entire imac, and if there is I would have to wait awhile because it's a custom high end one so they don't have the specsI'm worried if they swap the glass that it's just some 19 year old kid that does it and he won't be careful with the screen and will get dust, finger prints, etc. on the glass making it worse.
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Oct 12, 2009
Well when I turn my screen off then I get a clearly visible 'thing' on my screen. The reason why I call it a 'thing' is because I have no idea what it is and how it got there. Can't I be something 'pitched' my screen and the back ledscreen cracked? Because I don't think dust can get behind the glass, both the behind screen and the glass have this "thing". It's luckily not big, may be 2 mm2. I got applecare so I guess apple will fix this for me? right? But it is kinda silly that ill have to lose my macbook for 3 weeks just for that little thing, but I'll have to because I can't clean it myself I guess.
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Aug 13, 2010
So I was cleaning off my new Macbook Pro (a month old) the other day and noticed one spot wouldn't clean, I figured it may have been something stuck on there so I tried a little harder with no luck. I must of missed it, but there's a little piece of white dust (about 1px or so in size) behind the glass . I'm going to try to ignore it, but it's a little hard when you're as OCD about your electronics as I am, whenever I turn on my Mac it seems that my eyes drift over there. It isn't even that bad in my opinion, when I sit at a normal distance it's nearly unnoticeable, it's only when I look for it that I can see it.
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Aug 26, 2010
Is there any easy way to tell whether I have a dead pixel or something under my screen? I have a small dot that shows up no matter what color I test the screen with (but is obviously harder to see with darker colors).
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Dec 15, 2010
I have been noticing dust accumulating under the screen of my 2010 13" MBP. What should I do? Is there anything that can be done without having to send it in to apple? I just cleaned the glass panel on the outside, so I could take a picture to prove the dust below the surface. It is in the top section of the screen...
Edit: Here is a video proving that it is under the glass overlay (click on it to see it):
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Jul 11, 2009
So I bought my mbp about a month ago and I've been taking care of it as if it was my newborn. Thats a bit of an exaggeration but I do carry my ipod cleaning cloth with me and I am constantly wiping off smudges on the body and screen. I've started to notice some spots that I can't clean off the screen. It seems like dust is getting under the screen. This is the same thing that happened to my ipod touch and now there is lots of dust under the screen.
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Dec 27, 2008
I've just got a new macbook and it's awesome, really feels like a well built notebook. I have 3-4 specs under my screen, there not dead pixels so I'm 99% sure there specs of dust. Now I'm curious, are all the new Macbooks gonna have a few specs or not? I don't know whether to take it back for a new one or live with it. If most Macbooks are going to have the odd spec I will just hang on to it and get over it. But if most of the owners on here have 100% perfect screens, I'll get it exchanged.
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Apr 4, 2009
I just switched to a Mac after filing at $21,000 lawsuit against Dell. Maybe two weeks into my purchase of and Aluminium MacBook, I spot something that looks like dust under my screen. I have tried scratching and nothing is there, as well as glass cleaner and a microfiber cloth. But it doesn't appear to be a dead pixel, as it's there when the screen/MacBook is turned off. It even looks like it's under the screen. It's in the middle horizontally, but more towards the left of the screen, yet still enough to be prominent.
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May 2, 2010
I just got a mid 2010 13 inch macbook pro in the mail about a week and three days ago. Couple of days after doing some work with it, I noticed a little fiber (dust) approx. 1 centimeter long that is lying underneath the glass cover for the display. Anyways, I called up AppleCare, and the support adviser told me that she could either replace it, repair it, or just give me my money back. I certainly don't want a replacement, since most of my software cannot be installed on multiple machines without having to deal with the developers directly.
So my only options are to either get it repaired, or deal with it. Since the repairs would be free, it is what I'm leaning towards doing, but I have read some cases where people send their gear in to Apple to get dust removed, only to get it back with more dust, or even worse: they replace the display entirely, and it happens to contain dead pixels! Also, over time, even if your display is perfect when you first get it, do these displays tend to get dust behind them anyway? (if that makes sense.)
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Oct 18, 2008
It seems one of the defect possibilities of the new manufacturing process is that the new Macbooks or Macbook Pros can get dust trapped behind the glass screen. At least, that's what happened to my Macbook. So they let me return it, and I got a Macbook Pro, and now the new Macbook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one. I heard that Apple's dead pixel policy was three dead pixels or no deal on an exchange, but I just bought the computer a few hours ago. Do you think I have a shot at them replacing it? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
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Jun 19, 2014
I have only had my Macbook for about a week now and I noticed that when my screen is black I can clearly see a TON of little specks all over the screen.I found out that these are most likely dead pixels or dust under the glass.
1. Is it normal for my screen to have this many dead pixels after only a week of having it? (I bought it brand new from the store.)
2. What should I do about it?
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Dec 13, 2009
I've had a few bad experiences with Apple in the past- namely, going to their Sydney Apple Store to get my logic board repaired, but came out with a scratched bottom case that the Genius couldn't replace. Anyway, six months have passed and my screen has dust underneath it. My speakers have 'blown', well, not really, but they sound very cheap now. My graphics card has also gone a bit wonky. Do you think they'll replace my Macbook Pro this time?
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Jul 16, 2010
Any way to get rid of it. I know its a far fetched thing to ask, but I figured I would give it a shot. I noticed it a few days ago and now I cant stop seeing it. Also, do any of you guys know of a non matte fingerprint resistant screen protector? I looked into it a little bit more. Turns out it might be a dead pixel. I have applecare. I was wondering what they will do. Will they replace my screen, give me a refurbished 09 model, or give me a brand new computer?
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Jan 11, 2010
What's the best way of wiping dust off a glossy screen, and generally keeping it clean? I'm hesitant to use just a soft cotton cloth in case it creates static, thus attracting even more dust.
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Feb 16, 2010
I got my unibody MacBook right after they came out, probably Oct (?) 2008. I was gonna buy the AppleCare but didn't and now, there are huge chunks of dust smack in the middle of my screen. Any tips on what to do? I went to the Apple Store at the Mall of America and the Genius was a total dick, saying since it was past warranty, even though it's a manufacturing defect I have to pay to get it fixed. I live in Chicago so I didn't want it fixed there anyway, I wanted to see what they'd do.
I remember my gf has the white plastic one and when the plastic at the bottom was cracking they replaced it way after warranty since it was a known defect. Won't they do that for me too? I'm fully prepared to go in and raise total hell if necessary.
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Nov 6, 2010
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)
how many think the new mbp will have glass over the screen. it was not used on new mba but never was
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Jul 5, 2009
Just weeks after buying my new unibody MacBook Pro in late December 2008, I noticed a few dust specks. I was in Shanghai (where there were no Apple Stores), so I waited a few weeks until I was supposed to go to Sydney.
When I arrived in Sydney, I booked a Genius Bar appointment. After the Genius inspected the screen and attempted to wipe the screen with some iKlear, he told me that he would check if there were any new screens and that if there were, he would replace it today.
So, I waited for about four hours for the repair, then came at the time he told me to collect it. I waited for another two hours, as the Genius also found out that my AirPort Card was faulty, so they were going to replace that as well.
It was about ten o'clock at night when I got back my MBP with a new screen. I thought everything was all right, until I found out that the person who repaired my screen had misaligned the top and bottom, so the bottom stuck out 2mm, or rather, the screen was sunk back 2mm. I couldn't go back to the store the next day, since I was bound to go back to Shanghai early next morning since I had school on Monday (I'm a student).
After about two weeks with the new screen, I noticed that the hinge had gotten noticeably looser, and when I moved it, it wobbled back and forth for a few seconds. Then, a week from then on, I noticed a dust speck in the lower left corner. I also had one in the center of the screen. The summer holidays were in two months, so I decided to just hold on for a little longer.
Since the summer holidays have rolled around, I'm going back to Sydney in July. Do you think that Apple would replace my screen the second time?
EDIT: I also found out that my MBP has some type of problem. It is extremely dependent on the battery, and I have to plug in the charger, or it shuts down instantly (or in a few minutes). After the crash, the battery lights would blink on and off (all of the lights). I'd have to remove the battery cover, pull out the battery, put back the battery, close the battery cover and plug in the charger so that the lights would revert back to the normal lights.
I went to a dealer in Shanghai about it and they told me that it might be the battery's problem, so I got a new battery for testing out, but then the computer shut down after about one hour of usage. I'm almost definitely sure that it is the logic board's problem, and do you think that Apple would replace my logic board for free? (I have never dropped my MBP, or have any reason for it to suddenly turn faulty.)
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Dec 16, 2010
I accidentally knocked over a glass of tea on to my Macbook, I cleaned it up and everything seemed fined. I packed it up put it in my bag I get home and now it has a white blotch (appears to be under the screen). I turned my Mac off and had it on it's side over night and it seemed to help a little but still very much there. Has anyone had this same problem? If so, is their a fix or is this something Apple should take care of?
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Nov 3, 2010
I was thinking about possibly selling my MacBook Pro and purchasing the 11.6-inch Air because I'm a college student who doesn't need much more than word processing, web browsing, iTunes, and portability. But I hear that the Airs don't have the glass covering of the Pro... Is the screen itself plastic or glass and does it scratch easily?
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Apr 5, 2010
I have a Macbook Air and the new 13" macbook pro. I see that the Macbook Air is much brighter than the 13" macbook pro (under the same ambient lighting, both set to maximum brightness). I was told the reason for this difference is because of the lack of the glass layer on the Air. Is that really true ? If so, can you please let me know if I'd be able to get the same brightness I get on the Air on the Pro also by just removing the glass layer on my 13" macbook pro. TechRestore offers such a service for $134, which is simply a subset of their service for matte replacement (I don't want the matte replacement as I like the glossy screen). But since such a service would void my warranty and return policy, I want to be really sure before getting it done with them. I'd greatly appreciate any inputs/advice.
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Dec 13, 2010
I keep finding that there is dust under my iMac screen. When I remove the glass planel to clean it and put it back, there is inevitably ALWAYS some dust that gets in between the second I wipe the screen and second I put it on. I've spent hours over the past few weeks doing this and it's driving me mad. All I want is a screen with no dust. I heard I can use canned air. If so, how exactly would I go about doing this? Spraying the canned air inside?
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Dec 28, 2010
As OCD as I am with brand new stuff. I check my electronics all the time to make sure their in perfect order, and noticed dust etched under my 27" imac that I can't get off. So obviously it's inside where I can't get access to cleaning it off. What do the workers making these computers forget to wipe the screens off before they put them on? Now it's not notiecable unless you look with a flashlight in the dark, but still annoys me. Does applecare even fix a issue like this?
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Oct 24, 2008
For all new Aluminum MacBook owners: Let your eyes run along the bottom of the screen. Look real close, probably two inches from the bottom-left and look behind the glass where the screen meets the bezel. Do you see something there? I can't figure out what it is and if its just me. Look likes a loose component or a clump of dust behind the screen.
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Jul 28, 2009
Just purchased a refurb iMac 2.93ghz, noticed dust under the screen, well I think its dust as I can still see it when the mac is turned off, would a dead pixel be visible when turned off? Is there anyway I can remove it without taking the glass out, maybe compressed air?
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Aug 16, 2010
I received my new 27" i7 1TB HD on Friday. I was amazed at how fast the shipping was. I'm in the UK and I was told it would be shipped from China and arrive in a week and a half, but instead it turned up from Ireland the very next day! After unboxing it I ran all the tests.. yes, call me a sceptic and tell me I'm looking for trouble! No yellow screen, no grey shadow, no scratches on cds, no dead pixels on photo booth. So far so good. I could swear my Superdrive is making an odd off-key noise when accepting discs, but second opinions tell me it's normal. The Seagate drive can make 'processing' noises every now and then but it doesn't bother me too much. I think in Europe we're stuck with Seagate for 1TB from what I've read here
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May 1, 2012
i just had the unfortunate incident of someone touching my screen with an object. i dont think it scratched but it led me to researching if the glass is scratch resistant and trying to learn more about the glass itself. ive read that it is gorilla glass which i think is very scratch resistant but that i believe is not confirmed.
can anyone shed light on the LCD glass they use and if it is able to withstand minor bumps/nicks/taps/ from objects like pen-caps, or a paper clip hitting it etc etc??im looking for specific info like its actual properties, makeup and scratch threshold.
Info:
iPad 2, iOS 5, 16GB Wi-Fi
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Apr 7, 2009
there is a small speck of something on the inside of my iMac screen. at first i thought it was a dead/stuck pixel, but closer observation reveals that it's a little particle on the inside of the screen. i've tried tapping the glass lightly to try to dislodge the speck but so far no luck.
is this something that i can fix myself? i've recently had the lcd replaced in my computer, could it have gotten in there when they did that? should i take it back and ask them to clean the inside of the glass? i assume it would be a quick process, will it be covered under warranty?
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Jul 17, 2010
A few months ago, i noticed what looked like a streak across the screen, but it wasnt on the outside, it was on the under side of the glass. Now, the streak is very visible esp in natural lighting. Its not noticable at night, because the screen light shines through it making it invisible.
It looks like dust? But im not 100% sure, but it has a directional pattern which leads me to believe its being causes by the inner fans of the system, and that there are some gaps where the air flow is constant. Also, the streak is in the upper left hand corner mostly (no where on the bottom poritions). Im assuming that the place holder at the top-backside of the iMac, for the exhaust fans to expell the heat from within, is what is causing this air flow.
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Feb 21, 2010
I was looking at the MBPs in an Apple store and I noticed that the "matte" screen seemed to be the same display as the "glossy", just with the glass removed and a silver bezel installed.
To me it seems that Apple is charging customers an extra $50 to simply remove the glass. Anyone know if this is true?
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