Hardware :: Disc Stuck In Superdrive
Jan 24, 2006
I have a 17" Power Book G4 which is three months old. It is my first Mac after 20 years with a PC and it is not a happy Mac. I am not a happy Mac owner It now has a CD jammed in the superdrive. It will neither eject or be recognised. All the threads say hold down the mouse button, this will force eject the disc. All this does is give me a blue screen. No effect on the disk. While I sit here it is trying to eject the disc on its own every 30 seconds or so. It is a home made disc with a paper label which works in my 2 PCs and windows laptop. How do I get it out, preferably without the use of a hammer.
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Mar 14, 2006
I had to drop my iMac G5 in this morning to the apple store to get a stuck DVD out of the superdrive!!. My question is, how often to discs get stuck in the drive??? Is this a common problem??? Is there a risk of the disc getting stuck every time you put one in???? Why wouldn't apple put a pinhole to manually eject the disc or some other way of manually getting the disc out!???
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Mar 14, 2012
I have a disc full of photo's stuck in the disc drive on my imac. When I try to eject it, I get a spinning rainbow circle and have to do a hard shut down. It sounds like it is trying to eject it, but then gets hung up.
Info:
iMac, iOS 5.1
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May 29, 2012
CD stuck in superdrive have tried all the Troubleshooting tips available. my super drive is greyed out in the disk utility so the only one i couldn't try was ejecting from there.
Info:
MacBook Pro (15-inch Mid 2010), Mac OS X (10.7.4)
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Oct 10, 2010
i've tried every method mentioned but I can't still eject a stucked cd on my MBP mid 2010. The CD seems to be stucked halfway in, so its not readed by the drive, but it can't also be ejected.
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Sep 6, 2014
I purchased a used Apple USB Superdrive for use with my 2013 Retina Macbook Pro. Upon plugging in the USB drive to my USB port, it makes a faint click sound, like its trying to eject a disc. Whenever I try to insert a disc, it never grabs it, or even acts like it will take it.
Info:
OS X Mavericks (10.9.4)
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Nov 15, 2010
I picked up a 13" '08 Macbook pro, everything's great apart from a dvd being stuck in the drive.
I've tried all the usual tricks that come up on google, holding eject/trackpad on start up, eject in commands/itunes and the thin piece of card under/over the disc but nothing has worked.
When holding eject it sounds like the disc hits something as it tries to eject but due to the felt I can't see inside to see what it is?
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Dec 16, 2009
Okay so last night I was trying to burn a file with Disk Utility, as soon as I put the DVD in I heard it was making a little noise (most likely because there was dirt on it - I wasn't thinking properly). When it started to burn, I could hear it make noise....I didn't want to risk not having a smooth burn so I cancelled it, then tried to eject it......to no prevail.
I've tried everything in the book.......from repeatedly pressing the eject button on the keyboard, to restarting while holding down the mouse button, to tilting it on its side and let gravity do its job, to lightly smacking the back part of it........nothing is working
When I do try and eject it, I've noticed it makes 2 different sounds....1st one is, imagine the sounds it makes when you put a CD in....and also taking it out, those 2 sounds very close to each other. 2nd one is sort of like the CD rubbing against something, like a bandsaw but on a low level. It wants to work but something is getting it caught.....
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Jul 10, 2010
a couple days ago my superdrive literally sucked the paper label off a homemade mix CD.
The CD itself came out without any problem but the label is still stuck in my superdrive.
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Jun 9, 2012
I shoved a mini-cd into my MacBook pro's SuperDrive and, when nothing happened, used another dick to push it in further. It doesn't show on the desk top and I'm at a loss as to how to retrieve it. ( yes, I know this was a numb move.)
Info:
MacBook Pro, Mac OS X (10.7.4)
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Oct 22, 2010
I am having an issue where the superdrive in my BRAND NEW mac pro isn't working correctly. It doesn't read DVD's consistently, System profiler hangs when you click on disc burning and after that the drive does not respond to eject commands. When you do get the tray to open, insert a DVD that is a known good disc, it will "mount" on the desktop then when you click on it, it hangs trying to read the disc. When you right click and select eject, the icon just goes away and the disc does not eject. A restart at least allows me to eject the disc. Resetting SMC has no effect on the drives behaviour. Or suggest a good aftermarket DVD drive?
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Aug 5, 2010
I just replaced my hard drive in my 2007 MacBook Pro. However, when I now put a disc in the superdrive, it only reads it occasionally. Most of the time, it just spits the disc out.
I've tried my tiger install disc, leopard install disc, and snow leopard install disc.
NOTE: I cloned my old hard drive to a back up and put it back on the new hard drive once installed. So, I'm up and running, but I want to reinstall leopard as a fresh install, but the superdrive doesn't want to work.
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Jun 2, 2012
A disc in my superdrive will not eject when the normal command is executed or the eject button is pressed. Is there a method for manually removing a stuck disc?
Info:
Mac Pro, Mac OS X (10.7.1), Mac Book Pro, Mac Mini
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Dec 14, 2009
Well first off let me say I was pretty intoxicated and not thinking straight. I took out my sd card out of my camera, and while looking dead on at my screen i reached over to the side and pushed my sd card all the way though.
After realizing what I did i proceded to panic, yell, curse, and punch myself in the forhead. I called my buddy who works at an Apple retail store and told me that if I brought it in and they had to open it up I would be charged for the part and labor (around$200+).
I again proceded to cuss and punch myself till he suggested I hold the 27'' beheameth sideways and jump up and down. Once I heard it drop i knew I had a solid chance of geting it out. Since there's the dust flaps in the superdrive slot it wouldn't just come out by shaking. I literally had to hold it sideways on my knee and take a hairclip in order to get it out.
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Feb 16, 2012
Over active 3 year old put two discs into our 13" Mid 2009 MacBook. How to remove them. Hitting the eject key does nothing.
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Jun 19, 2009
i have a 15in powerbook titanium g4.
My hard drive died 2 weeks ago.
So i just install a new hard drive and i forgot my superdrive does not work.
all it does is take the restore disk and spits it back out.
how can i install the mac OS on the hard drive without my superdrive working?
i have somewhere a old usb external cdrom but i dont know if i can find or if it will run/work.
If i find and my external will work, Can i use that to install my OS restore disc and it will reconize it and run/install?
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Jan 7, 2009
i have just bought a used grey macbook and on my girlfriends macbook the superdrive sucks the disc in almost straight away whereas on my macbook i have to push the disc almost all the way in before it actually sucks it in. Is there anyway of fixing this and making it suck the disc in like it should do?
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Jun 13, 2012
I tried to burn 1.4GB of data on a 4.7GB blank DVD using Finder but got an error message saying "file is too large to fit on the disc. Remove some files an try again". I'm on Mac OS X 10.6.8.
Info:
iMac, Mac OS X (10.6.7)
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Nov 9, 2007
I keep getting error 0x 80020022 "communication to disc drive failed"no matter what i try burning. Firmware is up to date, and I'm using hi-quality discs. It's holding up my livelyhood
Information:
g5 dual 2.5
Mac OS X (10.4.9)
6 gig RAM, ATI 9600 card
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Dec 26, 2008
I have software on a mini (3") CD. Is this size disc compatible with a Superdrive"
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Mar 25, 2009
So about 6 months ago, my powerbook g4 1.67's drive just starting spitting out any disc you put in. It would take them, whir around for a bit, then eject. It seemed like it had just died pretty much. Today, on a whim, I decided to try a disc in the drive, and it works! Apple repair had given it up for dead, so why do you think it came back?
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Jan 31, 2010
So I was watching friends and on my macbook and whenever I'd move my macbook even a little the superdrive would make noises as if the disc was being scratched inside. All the other discs that I tried didnt do any such thing. Possible reasons? Can I damage the internal laser this way?
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Jul 10, 2010
I've just noticed trying to upgrade from 10.5 to SL that my Superdrive is acting funny. Anyone that's heard a superdrive knows that when you put a disc in the machine it spins up to a first "plateau" and then spins up to full speed. In my case, it spins up to the initial plateau and then spins down again. It will do this cycle maybe 3 - 4 times and then sometimes spit the disc back out. Occasionally it will continue this spin-up-spin-down cycle until I restart and hold the click button (eject does nothing). I am screwed (I'm just out of warrantee). Its a real shame - I use the optical drive so infrequently that I would never notice there was a problem until it's too late. This is a 2009 15" MBP, 2.66 ghz with 4gb ram running 10.5.8. I have a MATSHITA DVD-R UJ-868
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Feb 9, 2012
I noticed my notebook running a little slower than usual so I took the usual steps, without much luck. I then verified and repaired disk permissions in Disk Utility. Tried to use disk repair but got a message that the disk was damaged and I needed to boot from an install disc and run Disk Utility from it. I put the disc in, chose it as my boot disc in Preferences, and ever since once I power up all I get is the chime and a blank grey dead screen. proceed or at the very least remove the disc from the SuperDrive
Info:
MacBook Pro, Mac OS X (10.7.1), 3.06 GHz Intel Core 2, 4GB RAM
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Aug 23, 2009
Im using a 17" unibody macbookpro 2.66 early 09 to make a copy of my Leopard Disc to put in an offsite storage location.
Im able to rip movies and burn movies (DVD-R, DVD-RW, DVD-DL), iMovie videos, iTunes cds, rip audio discs, etc.
The media is Dual-Layer DVD-R in disk utility
I burn it at the slowest possible speed (on both systems) at 2.4x
After it writes the data to the disc and finishes, i get this lovely image:
I tried doing a test install of it from the burned dvd and it installed fine.... = what the huh!?
its done this twice.
using the same media on a 15" 2.2ghz uMBP late 2008 gives me a completed successfully notification every-time.
burn info:
17" Superdrive info:
HL-DT-ST DVDRW GS21N:
Model: HL-DT-ST DVDRW GS21N
Revision: SA17
Serial Number: KZZ91OM5217
Native Command Queuing: No
Detachable Drive: No
Power Off: Yes
Async Notification: No
15" Superdrive info:
MATSHITADVD-R UJ-868:
Model: MATSHITADVD-R UJ-868
Revision: KA14
Serial Number: dE0E4283
Native Command Queuing: No
Detachable Drive: No
Power Off: Yes
Async Notification: No
Log Files from the 17" uMBP
Here are the Disk Utility Logs
Quote:
2009-08-23 15:19:30 -0700:
2009-08-23 15:50:48 -0700: Eject of �disk2s3� succeeded
2009-08-23 15:50:51 -0700: Burning Image �Mac OS X Install DVD.dmg�
2009-08-23 15:51:02 -0700: Image name: �Mac OS X Install DVD.dmg�
2009-08-23 15:51:02 -0700: Burn disc in: �HL-DT-ST DVDRW GS21N�
2009-08-23 15:51:02 -0700: Erase disc before burning: No
2009-08-23 15:51:02 -0700: Leave disc appendable: No
2009-08-23 15:51:02 -0700: Verify burned data after burning: Yes
2009-08-23 15:51:02 -0700: Eject disc after burning
2009-08-23 15:51:02 -0700:
2009-08-23 15:51:02 -0700: expected CRC32 $0F91EA17
2009-08-23 15:51:02 -0700: Preparing data for burn
2009-08-23 15:52:25 -0700: Opening session
2009-08-23 15:52:31 -0700: Opening track
2009-08-23 15:52:31 -0700: Writing track
2009-08-23 16:11:26 -0700: Finishing burn
2009-08-23 16:12:26 -0700: Closing session
2009-08-23 16:12:28 -0700: Finishing burn
2009-08-23 16:14:05 -0700: Burn failed
2009-08-23 16:14:05 -0700: The device failed to respond properly, unable to recover or retry.
2009-08-23 16:14:16 -0700: Unable to burn �Mac OS X Install DVD.dmg�. (The device failed to respond properly, unable to recover or retry.)
2009-08-23 16:21:59 -0700: Attach Image �Mac OS X Install DVD.dmg�
2009-08-23 16:21:59 -0700: Initializing�
2009-08-23 16:22:00 -0700: Verifying�
2009-08-23 16:22:00 -0700: Verification completed�
2009-08-23 16:22:00 -0700: expected CRC32 $0F91EA17
2009-08-23 16:22:00 -0700: Attaching�
2009-08-23 16:22:00 -0700: Checking volumes�
2009-08-23 16:22:01 -0700: Operation canceled by user.
2009-08-23 16:22:02 -0700: Volume check completed�
2009-08-23 16:22:02 -0700: Mounting�
2009-08-23 16:22:02 -0700: Finishing�
2009-08-23 16:22:03 -0700: Finishing�
2009-08-23 16:22:03 -0700: Image �Mac OS X Install DVD.dmg� attached successfully.
**********
Here is from ~/Library/Logs/DiscRecording.log
Quote:
Disk Utility: Burn started, Sun Aug 23 14:57:02 2009
Disk Utility: Burning to DVD+R DL (RICOHJPN D01) media with DAO strategy in HL-DT-ST DVDRW GS21N SA17 via ATAPI.
Disk Utility: Requested burn speed was 2x, actual burn speed is 2.4x.
Disk Utility: Burn failed, Sun Aug 23 15:19:01 2009
Disk Utility: Burn sense: 4/09/02 Hardware Error, Focus servo failure
Disk Utility: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.
Disk Utility: Burn started, Sun Aug 23 15:51:02 2009
Disk Utility: Burning to DVD+R DL (RICOHJPN D01) media with DAO strategy in HL-DT-ST DVDRW GS21N SA17 via ATAPI.
Disk Utility: Requested burn speed was 2x, actual burn speed is 2.4x.
Disk Utility: Burn failed, Sun Aug 23 16:13:34 2009
Disk Utility: Burn sense: 4/09/02 Hardware Error, Focus servo failure
Disk Utility: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.
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Dec 27, 2010
My iMac is currently having the problem that it gets stuck at the apple logo whenever I start it up. I posted about this problem in another thread but now I have a new question. In my iMac there is a disc, and i need this disc as soon as possible. Since its stuck at the apple logo i can't seem to be able to eject the disc by just pressing the eject button on my apple keyboard. I don't want to have ago at my iMac with a knife or credit card in order to get it out, so does anybody know a way to make my iMac eject this disc? Someone told me about holding my mouse while booting. Does this mean i have to hold down my mouse button while starting it up?
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Mar 22, 2008
So, earlier, I went to eject a DVD from my Macbook. It ejected fine, and then I inserted a CD. Now the Macbook won't recognize the disc. It sounds like it keeps on trying to read the disc. When I press eject, the Macbook makes the sound like it is ejecting it, but it never comes out, and after a moment, it makes the sound like it trying to read the disc again. What should I do, and how can I get the disc out?
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Nov 10, 2009
I have a mac OS 10.4.1 that began slowing down incredibly. It stalls and freezes at every step requiring emergency shut downs. I saved copies of my documents on a different computer ( by connecting it as an external hard drive to another computer using a firewire and pressing T). I have run through a disc utility and found that the memory is unaffected- was told to archive and install my start up disc anew. when i put the install disc 1 in the drive it pops up a screen that says " do you want to restart your computer to reinstall the disc" Once i press restart it freezes and gives the following message: panic(cpu 0): Unable to find driver for this platform: PowerBook6,5". a bunch of code type stuff then at end "panic: We are hanging here..." The disc does not eject and neither the restart nor the reinstall happen. I figured out that if I force shut it down and restart it holding the mouse button it will eject the disc. I have done this numerous times and the same thing happens over and over again. Any advice on how I could perform this reinstall?
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Jul 8, 2010
On my macbook the disc thing (where you insert your disc) might be broken. When I put a disc in there it becomes stuck. What should I do?
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Aug 8, 2010
The last time I used my imac I had a picture disc in it and shut it down properly. Now it will not boot up. I get the screen with the apple and the turning wheel and nothing past that. A disc is stuck as well. Any ideas on either, to get me my computer back?
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