Applications :: ITunes Store Network Connection Error
Sep 4, 2010
Over the last couple of months, I sometimes get an error when using the iTunes Store: "We could not complete your iTunes Store request. The network connection was reset. Make sure your network connection is active and try again." It seems happen at random. I click to download an app and I get the message. I click again and it works. Sometimes I'm browsing the store and everything's fine, then I start getting the message over and over for a while.
I tried rebuilding my home network, updating airport software, everything I could think of on my end. Is this a problem on Apple's servers? Do a lot of other people have this problem? I haven't had much luck finding answers on this site or searching Google. I use an Airport Extreme, I have Time Warner Cable internet. I have no other internet connection issues.
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May 10, 2012
Can't download Goerge harrison HD video, get error -50 check network connection. Meanwhile the itunes extra and the non HD video are downloading fine. Tried disabling simultaneous downloads, no help.
Info:
iMac, Mac OS X (10.6.8)
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Apr 19, 2010
Every time I try to click on something to buy in the iTunes store or even to authorize my computer or even to view my Account details, I get the error:
"We could not complete your iTunes store request. A secure network connection could not be established. Check that your computer's date and time are correct and try again."
I made sure my time and date are correct and such. I even did it on my iPhone and it gives me the same error. Anyone have a previous solution to this?
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Mar 20, 2008
There are several computers here with multiple users, all of which have their own local accounts per machine.
For iTunes, the music will be stored on a network, which will auto-attach at login. Setting up iTunes to point to the network location, that's easy, and it copies music there.
However, iTunes still seems to insist on keeping its library database local, and then of course, moving from machine to machine, that user's library doesn't follow them, even if the music does because it stays on the network.
Is there a way to make iTunes store its library database somewhere other than the local home folder?
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Mar 4, 2009
Every time i try to download an app. to my Touch, log in, or even try to create a new account, i keep getting the same error: "We could not complete your iTunes store request. An unknown error has occured (-9809)" Has anybody else had this error?
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Dec 26, 2009
when i attempt to sign in to iTunes, or create a new account (current ver (9.0.2) i get the following error message. We could not complete your iTunes Store request. A unknown error occurred (-9813). There was an error in the iTunes store, please try again later. I can sign in via my iPod over the same wifi connection and via my brother-in-law's Powerbook, why is my MBP refusing to sign in?
I've searched high and low for the error code -9813 and can find no documentation anywhere. It has been doing this since yesterday and the error fires as soon as it attempts to connect to the server however the store content (pre-login) all loads fine i.e. adverts etc within iTunes.
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Feb 6, 2012
when i updated my lion 10.7.2 to 10.7.3 a couldn't connect any network (both of ethernet & wi-fi)i did everything about this problem on internet forums. i love my macbook pro but i hate lion!how can i fix that error?
Info:
MacBook Pro, Mac OS X (10.7.3)
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May 19, 2012
After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002).
Info:
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
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Apr 20, 2012
I keep seeing an error message that my connection was lost when trying to purchase anything on itunes
Info:
MacBook Air
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Nov 11, 2008
For school, I need to set up a VPN connection to be able to connect my MacBook to the internet. While my school offers the Cisco VPN Client with a preconfigured PCF settings file, I would much rather use Mac OS X's built-in VPN capabilities, through the Network Preferences. Now, my problem is that I don't really know what to do to get this working. Using an online password decoder, I already found out what the password for my school's VPN connection is. But how do all the settings translate between the Cisco VPN Client and Mac OS X's VPN configuration screen?
The PCF file tells the Cisco VPN Client to use Group Authentication, with a group name and a group password (the one I already decrypted). These are already filled in. When starting a connection, I am then asked to fill in my student login details. Now, in the VPN settings screen in System Preferences, there is a box for Account Name. Am I right in thinking this is the box where I fill in my student ID? Or does the group name go here? Then, when I click Authentication Settings..., I can fill in a password. I assume this is where my student password goes? Or should I fill in the password I decrypted?.................
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Apr 7, 2010
how to configure my MackBook Pro to broadcast a WiFi signal. So we can connect using our iPads and what not. My question is I have set it up with a password so only my friends can use it.
Is there a program that would alert me when someone attempts to connect using an invalid password?
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Jul 30, 2010
I bought a new iMac 24" about a month ago. It runs Mac OS X Snow Leopard (all up to date). So I used Microsoft Messenger for Mac from the first day I bought it. Yesterday I installed Adium. So everything went well yesterday. When I went to sleep, I closed all apps from the background (Command + Q),And put the iMac on sleep.
Today I tried to use Adium and it won't log-in. It says sometimes "Retreiving buddy list" or some problems with the network (of the MSN). I tried to used Microsoft Messenger for Mac and it says something like "Service not responding or no network connection"..I HAVE FULL NETWORK CONNECTION (Plug-in straight to the router) I tried already reinstall everything, reset the router, reset the computer, Changing the port of Adium to 80 (I brought it back to default later)..I also installed OniX and clean the data with it, it still have this problem. I've done everything I can to solve it, but I still can't figure it out.
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Aug 19, 2010
When connecting to my airtunes speakers I get:
"An error occurred while connecting to the remote speaker "xxxxxx". The network connection failed."
I tried reconfiguring the airport express multiple times but it consistently does this. How do i begin diagnosing it?
Is there firmware to update?
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Mar 18, 2012
For the few days, I could not open iTune Store on my MacBook Pro.
"iTune could not connect to the iTunes store. An unknown error occured (-54)."
Info:
MacBook Pro (13-inch Mid 2010)
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Apr 29, 2005
At home I have about four laptops and one desktop computers. All of them use a wireless connection to connect to the internet. Sometimes, one of my siblings is downloading something huge or is downloading torrents or what not and it cripples the speed for the rest of us.
I also can't see if someone has managed to crack my WEP password and is using my connection (a neighbor or someone). Is there freeware that tells me who is connected to my network and how much traffic or data they are using?
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Mar 16, 2012
The internal modem in my PowerBook Pro (mid 2010) shows up as "not connected" in the Network pane of system preferences, but I can't figure out how to get it to connect. When I enter my phone number and click the connect button, I get an error message: "Network Connection The communication device selected for your connection does not exist. Verify your settings and try reconnecting." Say what? It says it exists in the System Preferences, shows it in the list on the left. How can it not exist?
Info:
MacBook Pro, Mac OS X (10.6.7)
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Jul 5, 2012
I have a MacPro Early 2009, 2 ethernet ports.Ethernet 1 is connected to the LAN and Ethernet 2 is connected directly to a SSL Matrix console (an audio mixer), whom driver needs the used ethernet port to be first of the list in the Network connections list in System Preferences.So when I browse internet I can't use the Matrix's software, and vice versa.I had to create 2 different network positions to browse internet and to work with SSL Matrix, one with Eth 1 first place, another one with Eth 2 first place, and I always have to swap positions.Is there a way to force OSX to use by default the 2nd connection of the list for internet access?
Info:
MacPro 4,1 8-Core 2.26 GHz, Mac OS X (10.6.8), 12Gb Ram
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Dec 31, 2010
I have Alltel Mobile Broadband. Up until the other day, it's been working fine. I'd set up a network on my macbook after connecting to the Alltel network, then I'd enable internet sharing. Then my iPod Touch, iPad, etc would all be able to go online.
The past couple days, however, the connection just won't share.Anyone have any idea what could be doing this and how to fix it?
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Jan 7, 2011
I've searched and don't see anybody else with this problem. I tried to set up an ad hoc network on my MBP so I could use TouchAble with my new iPad. But now I can't get my MBP (or iPad) to see my home wifi network.
(TouchAble is a music performance app on the iPad that controls Ableton Live on the MBP. It works on an ad hoc network so the combo will work on gigs without depending on local wifi.)
I set up a new network ok, with a password. The iPad saw it, but before I tested it further I wanted to make sure I could reinstate my regular network. So I tried switching back to the regular wifi. No dice! The MBP sees the network, but I can't log in. It acts like the password is wrong. Same on the iPad.
Yes, the network works. I didn't make changes to the settings in my router, and my iPhone still sees it with the same password.
I tried a tip I found online and deleted the network preferences file (com.apple.smb.server.plist) and rebooting. No dice. (The system didn't write a new one, as I had expected; I had to reinstate it from the Trash). I rebooted a few times, both MBP and iPad. Nope.
What's going on here? 1) How can I get my MBP to see my network, so I can switch back and forth from the ad hoc to the local network. 2) Ditto for the iPad.
MBP is new. All systems and versions are up to date. No other funny stuff with the network--it's been stable for two years. Everything is stand-alone; this is in my home office. I'm the admin. (But I'm not a techie, so if you start talking about IP addresses and subnet masks, please be clear what I should try.)
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Jun 20, 2012
why is my app store sign in saying connection failed?
Info:MacBookPro, iOS 5.1.1
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May 1, 2012
Trying to re-install Twitter from the Mac App Store. When I click "install" I get a prompt to type in my Apple ID (pre-filled with jonas.clement@hotmail.com; NOT ME). When I type my correct Apple ID and password in I get an "Error -4" message followed by "Unknown Error" message.
I have NO clue who jonas.clement@hotmail.com is. My account has not been hacked (at least no unauthorized purchases have been made). When I view my previously purchased apps, I see the whole list, Twitter, included...but I can't seem to download it.
Here's what I'm running:
Mac OS X 10.6.8
App Store 1.0.2 (63.1)
Here's what I've tried. Signing out of the App Store and signing back in.Signing out of the App Store and not signing back in until I try to download the App. Signing out of iTunes (trying everything). Restarting. What else is causing these errors?
Info:
MacBook Pro, Mac OS X (10.6.8)
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Jun 2, 2012
i can't install any app frm store. it shows NSinconsistencyexception error?
Info:
MacBook Pro
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Nov 11, 2009
I have a batch of HD video downloads in my iTunes Store queue that I can't delete. Before it was annoying, having to purchase both the regular video and HD video, then delete the unwanted HD download from my queue list, but now it's a problem. I can't empty the unwanted HD downloads, and for me to download them all will tie up my connection for a week or more.
I do not have the bandwidth
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Feb 21, 2009
I am a new mac user (total convert--am on my second iMac in a month and am about to buy a macbook), and am having trouble with my itunes service. My first 24" iMac developed a clicking HDD, so I was lucky enough to be able to bring it back to the shop for a replacement iMac. I made a time machine backup of the first Mac and copied directly to the second one (which was flawless....how come I haven't been using macs prior to now? I've lost dozens of backups on PC). The only issue I've had is with iTunes--I keep getting an error that the iTunes library is newer than the version of iTunes on the computer. Is there anyway to fix this without losing my entire library of songs? I did make up a physical copy of the iTunes folder on my first Mac, just in case, so I assume that I could delete iTunes and reinstall a fresh copy, update it, and then copy the iTunes folder over to the new version. But this is a Windows approach to the issue and there is probably a simpler way of fixing this. Alternately, I could do the same but sync my iPod and copy everything to my library that way.
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Jul 2, 2012
after deleting "com.apple.appstore.plist" I get the same message but with (13). Now it#s always the same: (100).
Info:
Mac Pro (Early 2009), iOS 5.1.1
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Jun 13, 2012
How do I fix this error message?It reads: The iTunes Library file cannot be saved. An unknow error occurred (-54).
Info:
iTunes
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Nov 27, 2009
I'm downloading a movie on iTunes... and it's taking forever. Is this normal? I mean I may not have the fastest connection, but it's still DSL. experienced some slow downloads?
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Jan 12, 2009
I've been using my Gmail account just fine with the standard mail account provided by OSX and all of the sudden today its giving me this error "There may be a problem with the mail server or network. Please check your settings". Its been working just fine for the past few months and my iPhone still gets new messages along wih my online GMail account. Any help?
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Sep 12, 2007
Seems that maybe i had this in the wrong forum so i'm posting it over here...
I have all my music stored on a Vista machine. I share that library with my Macbook Pro. When i open itunes on the macbook it recognizes the library on my vista machine and i enter the password and everything is fine for about 90 seconds. Then it just drops the connection and the shared library disappears. Any ideas? anyone else have this problem? It's not a network problem because i can still access the internet and stuff after this happens.
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Aug 15, 2010
I have a Macbook pro which harddrive is getting full. I want to move my itunes library to my network drive and make some room on my laptop. I have an Airport Extreme and a western digital element 2tb partitioned so I can have a time machine on one and crap on the second part.
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