IMac :: I5 Scratching Discs Drive?
Nov 23, 2009
I've noticed that every time I eject a disc, I see some scratches. I put in the Star Trek Digital Copy disc into my iMac disc drive and when it ejected, I found a lot of scratches on it. My Sims 3 and Spore discs also have similar type of scratches. Is anyone having this problem or am I taking out the disc wrong causing the scratches? This is my first iMac and I'm a bit sad about this as I do not want to lug this computer back to the store to get a replacement... And if I return it, do I have to bring it back to the same store or can I go to one that is closer to me?
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Aug 12, 2009
I was burning a few discs the other day and noticed that my iMac is leaving ~1cm curved scratch marks around the middle of the disc (ie, about equal distance between the hole in the middle and the edge). It won't do it every time, but I'd say about 50%. Anybody have any clue what's causing the scratches?
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Jun 28, 2009
I've noticed that recently my macbook pro drive has been severely scratching DVD's now and then (doesn't always happen but when it does it renders the DVD unusable). At first I wasn't sure if it was the drive or not but now I am sure it is. The laptop hasn't been moved or dropped in anyway and its just started happening for no apparent reason - laptop isn't on a tilt either it hasn't been moved from the desk in weeks.
Is this an issue with the MATSHITA DVD-R UJ-868 drive? It's still in warranty and i'm going to take it into a authorised apple service provider tomorrow and see what they can do but I just wanted to check about this drive as I don't really want a replacement of the same drive if its just going to do it again. Also is there any chance apple could offer some form of compensation for the DVD that was just destroyed by it? It was a part of a boxset so kind of ruins the collection.
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Dec 16, 2009
So i just got a new mac not that long ago, about 3 weeks ago and i went with the base price iMac with no upgrades and it runs perfectly fine, i love my imac the only issue i'm having right now is whenever i put a cd or dvd and when i eject the cd/dvd i notice i get scratches, so im wondering where it could come from. i been hearing from some people that the aluminium around the superdrive is the cause of scratches, also id like to mention i got the superdrive changed on tuesday and got it back today free of charge because of my 3 years of applecare, anyways im still having the same issue where the superdrive is still scratching the cd's/dvd's.
my question to anybody out there, have you had this same issue or heard about it? also id like to mention that i talked with a apple senior advisor for about an hour today and he told me he'd be setting me up with a new imac to pick up at the ottawa apple store because thats where i bought my current one. I'm just hoping it doesn't scratch cd's with the next imac *crosses fingers*
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Oct 5, 2009
I am new to this forums and want to know if my dvd mini discs will fit into the dvr drive on an iMac. I also have an older Powerbook and would also like to know if the mini discs will fit also. I haven't tried this yet because I don't want to loose the discs or ruin my drives. I just bought a used iMac 20" widescreen and wanted to just put my mini discs from my camcorder into it without having to plug the unit in via hard wire.
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Feb 14, 2009
First, my MacBook is a little more than a year old and is no longer covered under warranty, so I would like to try any possible fixes (like cleaning the drive) before having to buy a new drive. Here's my problem: when I put a CD or DVD into the drive, it spins around and clicks a lot but never seems to really catch, and after about a minute or so of this, it ejects itself. It never shows up on my desktop, so the computer is unable to read anything from the CD or DVD. I know the problem is not the CD or DVD, because I've tried the same discs on other machines and they work fine. This problem came up on me gradually. It started happening a few months ago, and maybe only 1 out of 10 or 20 discs would it do this. Then it became a third of the time, then half of the time, and now it's about 99% of the time I try to insert a disc. I was able to get one disc to work a few days ago, but when I ejected it and reinserted it, it didn't work the second time.
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Sep 21, 2009
I have a 15" unibody Macbook pro
The last time I used my cd drive was a couple months ago to burn a cd.
The cd didn't come out so I followed the steps to eject it and it came out properly. Since then I haven't used the drive until recently. When I went to enter a cd to burn some songs onto it, the drive wouldn't accept any discs. As if there was something in there but there is nothing.
some steps to get my cd/dvd drive to accept discs again please?
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Feb 16, 2012
Two discs jammed in disc drive...
Info:
MacBook Pro
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Apr 11, 2012
After a lot of troubleshooting and re-installing Boot Camp and Windows XP I discovered that my Optical drive in my iMac has been scratching my Imac discs.My Mac OSX install DVD keeps getting stuck into wait mode when I try to use Boot Camp drivers. And today i noticed that my Applications CD is also scratched. How do I get them replaced?
Info:
iMac, Mac OS X (10.6.8), Can I get my Mac DVD replaced?
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Mar 10, 2009
I came home for vacation and decided to reformat my imac g5 to get a fresh start. I backed up all my files, took out my leopard retail box, and was ready to go when I opened up the box, and noticed no disc. I have no idea where it went.I have the install discs from the computer when i got it, but it only has 10.4, so id rather not use them. I have the install discs from my macbook pro with 10.5, but I am pretty sure it will not work.So does anyone have any suggestions? Should I just go ahead and install 10.4 until and then just install 10.5 when i find it? (i really hate doing this, I hate having more than one version of an os installed)
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Sep 26, 2010
I just got off the phone with Apple support and I was told I should bring in my iMac to an apple store to get it checked out. However, I am EXTREMELY busy. So in the meantime I was wondering if anyone could help fix this issue: I have a brand new iMac literally purchased a month ago, 21.5", when I insert a disc it keeps it for about three seconds and pops it right out, the disc does not even register with my computer. Is there anyway to fix this without having to go all the way to the Apple store (I don't own a car).
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May 20, 2010
I just bought a 21.5 iMac and am having a great time. However, the iMac will not take in any discs. When I try to put it in, the iMac doesn't automatically pull it in. I tried putting it as far as I can and waiting a long time. I've even had to use a credit card to get a stuck disc out after pushing it in too far.
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May 24, 2007
I recently got a couple of TDK DVD-R discs. However, every time I put one in my MacBook, it spins for a little and this then ejected.
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Apr 17, 2012
CD drive on my Mac Book Pro keeps ejecting discs when inserted without reading them, how can I stop this?
Info:
MacBook Pro, Mac OS X (10.7.3)
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Oct 30, 2007
does a doublelayer disc work in an iMac G4/800 17" with the original built in superdrive? I want to burn a dl-disc with 7GB on my macbook and give it to a friend who owns that machine.
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Apr 5, 2009
I've got an iMac 233 and I'd like to reinstall OS 9. My only problem is that I don't have an install disc. Can I make one i.e. with the system folder or something? Also, the optical drive is a bit flaky so could I install from a flash drive or external HDD?
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Mar 21, 2010
I sold my iMac aluminum and bought a used macbook pro that didn't come with the OSX recovery discs. Can I use the OSX discs that came with my iMac as backups for the macbook? I have heard that the software is tied to a particular machine but I just wanted to verify before I buy a new copy of Snow Leopard.
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Apr 6, 2012
I have an iMac g3 without an operating system, and I just got an os 9.2 disc to do an intstall. A message came up saying I needed to update firmware. How can I update without the original discs?
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Mar 27, 2012
I recently had to reinstall iTunes with help from tech support after it kept crashing and now my disc drive is ejecting any disc that I put into it.
Info:
iMac (21.5-inch Mid 2010), Mac OS X (10.6.8)
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Aug 14, 2009
Last week I got my RAM upgraded from 512MB to 2GB on my Mac mini Intel Core Solo 1.5GHz 2006 model, and I wanted to reinstall Mac OS X Tiger (using the original discs that came with my machine). Just wondering if the RAM has changed (i.e. since mine is now 2GB) the original discs won't work? Cause right now I try slotting in DVD 1 of the installation discs and it just stays on the Apple splash screen with the continually spinning icon underneath the Apple logo - won't go any further. At first I thought it might be either the DVD drive or something else but a friend suggested it may be the RAM that's not making the discs work as according to him the discs will only work with the original hardware and specs (i.e. 512MB RAM) of the machine (unless its a retailer version).
Found out it was partition related that's causing the disc not to boot past the Apple splash screen. I accidentally deleted the hidden OEM partition when messing with partitions (and this is what makes the grey discs ability to boot into the installer). I went to an Apple authorised service provider near my area and they tested a retail copy of the Mac Box Set of Snow Leopard and it booted into it fine - purchased Snow Leopard Mac Box Set yesterday, installed perfectly . If you have Tiger or don't have leopard currently installed, you need to purchase the Mac Box Set of Snow Leopard at approximately $129/$169.
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May 27, 2010
I want to rip this movie to my iMac. But every time I put the DVD in, my iMac automatically spits it out. I looked it up, and there seems to be software that let you rip movies to HDD. But the iMac doesn't even recognize the DVD even being there.
Has anyone come up with a way to go around this?
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Feb 14, 2012
I would like to clean out my HD and reinstall OS X 10.5.8 Leopard, but I do not have the original install discs. My plan is to buy the Mac OS X 10.5 Leopard universal retail disc from an outside dealer (going for $200+) and also buy additional memory (2GB 533MHz DDR2 SDRAM (PC2-4200)) to help with space.
I am worried about not being able to run QuarkXPress 6.0, Extensis Suitcase X1, Microsoft Office 2008, and Adobe Creative Suite CS3 once I reformat. I do not want to upgrade to Lion because most of these programs do not work or in the case of CS3 very glitchy on Lion.
is this the best route to go? I do not want to buy leopard and the ram, until I know for sure this is the right way of proceeding.
Info:
iMac, Mac OS X (10.5.8), 512 MB
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Jun 4, 2012
I went today to get my macbook pro fixed in Genius Bar, cause the superdrive was scratching cds, and the display (hinges) made some noise when closing, due to the misplaced display. Well ! So, now the display is well placed, but still making a bit of noise (that's not that important), but my superdrive, now scratches more severely my cds ! Tried a cd, and it ejects scratched in form of L more or less. The superdrive is "brand new", and makes very strange noises when inserting the cd or turning on the laptop...
Info:
MacBook Pro, Mac OS X (10.0.x)
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Nov 1, 2007
I just bought the new 24" iMac and I looked at the backup discs and they said it could install OSX Tiger. I also have an old iBook G4 I got my moms friend who moved. I know the iBook could handle 10.4 as it has 10.3.9 now but what I was wondering was. If I could install the OS on the iBook from the iMac backup discs. I but the disc in the iBook and it wanted me to restart to begin the installation of OSX but I quickly backed out. Do you guys think If I proceed with the installation it will install smoothly or, should I just forget about it.
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Jul 25, 2009
Anyone know where I can find the right part number for my iMacs restore discs so I can order new or get the right ones off eBay?
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Aug 27, 2009
I'm purchasing a new MacBook Pro in a couple of weeks and the install discs will be Snow Leopard.
At home I have a 2009 Intel iMac. Will I be able to use the MacBooks install discs to upgrade the iMac or do I need to buy iMac Snow Leopard separately?
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Oct 13, 2009
Just purchased a new Mac Mini and while trying to set it up I inserted a couple of discs and they do not seem to be "loading" I also noticed that the IDVD icon seems to be missing from my dock. How do I recover that and how do I download programs (or is the term upload?)
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Mar 13, 2010
Every disc is guaranteed to be scratched to hell, this is my third imac and i just can not be done with the hassle of sending it back again, totally pissed off is there any way to remedy the slot drive myself without voiding warranty? i tried sticky tape on the sides but it doesnt work
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Jun 13, 2009
I had put a cd into the slot on the side of my mac. By the time it had taken the disc, I had realized there was another disc already in there. However, Mac never showed there to be a present disc. You can hear the machine attempting to kick the disc's out however no luck. What can I do! How much to be repaired!
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Dec 7, 2014
The Super Drive on my MBP seems to be completely busted, whenever I try to read a DVD or CD it takes the disc in, spins it around a couple of times and then ejects it again without ever coming up with any options as to what to do with the disc. Discs don't appear in Finder either. It's obviously failing to read the discs and ejecting them within 30 seconds.
Now I've searched for a solution and as a result I've reset the NVRAM to no avail, and also tried using a CD lens cleaner but that seemed to have no effect either, I guess maybe as it got ejected within just 30 seconds as every other disc does.
The next solution I've found online is to delete Finder's preference files. The files I'm supposed to delete are "com.apple.finder.plist" and com.apple.sidebars.plist", however neither of these files appear to exist on my computer.
I remember discovering the fault while my MBP was still in warranty but I rarely use the Super Drive so totally forgot about it and it's now out of warranty
Info:
MacBook Pro, OS X Mavericks (10.9.1)
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