OS X Mavericks :: Setup Assistant Stuck Frozen Cancels Shut Down
Jul 1, 2014
The computer is completely unresponsive and won't shut down or turn off. It is stuck in Set Up Assistant after trying to sign in to AppleID. Attempting to shut down or restart produces the following dialogue:Â "The application Set Up Assistant has cancelled shut down. To try shutting down again, quit Setup Assistant and click Try Again."Â
HOWEVER it is impossible to quick Set Up Assistant— the icon is completely unresponsive even to force quit, right click or anything.I've managed to get into being able to see Dashboard and at the top Desktop and the dock below. But I can't click on anything from there. So it seems it is not the whole computer.
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Apr 5, 2012
I have just bought a mac mini server and am trying to get through the setup assistant.I select English as the main language and then get taken to the choose your country or region screen.I can scroll, select a country using the mouse or keyboard but when I push enter or double click I just get an error tone and nothing happens.Can not go forward can not go back.
Info:
Mac Pro (Mid 2010), Mac OS X (10.7.3), 2 x 2.93 6 Core Intel Xeon 32GB 13
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Jun 21, 2012
I'm attempting to move from my Mid 2010 13" MBP to a new Retina. I have a fresh Time Machine Backup but it's been over an hour and I'm still stuck on 'Looking for other computers'. This is a brand new USB3 drive which is working perfectly on the old machine.
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Aug 30, 2014
I'm attempting to use the migration assistant to migrate from one MacBook Air to another. It has been stuck on "less than 1 minute remaining" for over 18 hours now. If I look at the network, there is a large amount of traffic between the two machines, all of it TCPv6 going from the migration destination to the migration source machine, port 1024.Â
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Sep 10, 2014
New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem.
Info:
iMac (27-inch, Late 2013), OS X Mavericks (10.9.4)
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Dec 2, 2014
I just bought a new Mac Mini (Late 2014, ships with Yosemite) to replace a defunct MacBook Pro (Late 2008, last ran 10.8.5). I have a local administrative user account and some server and network data that I want to migrate from the latest Time Machine backup of the MacBook Pro to the Mini. I don't want to copy anything else to the Mini. Neither Setup Assistant nor Migration Assistant will let me deselect anything though. All the check boxes are greyed out. Clicking on them does not uncheck them. This forces me to copy everything from the Time Machine backup to the Mini. Then the Mini won't restart.  It won't even boot into safe mode. It just gets stuck in a reboot-loop until I enter recovery mode, wipe the system drive, and reinstall Yosemite.Â
Info:
Mac mini (Late 2014), OS X Yosemite (10.10.1)
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Apr 26, 2012
I set up my new air and now want to transfer my info from my macbook pro and I seem to have missed the boat and want to go back and do it . the computers are in different names with diff. passwords.
Info:
MacBook Air, Mac OS X (10.7.2)
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Jun 6, 2012
I am trying to do a command line / automated installation of Lion. I would like to know how to restore InstallESD.dmg or OSInstall.mpkg to a blank partition without the Install assistant. I would also like to know how to bypass the setup assistant after reboot.
Info:
MacBook
Pro, Mac OS X (10.7.3)
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May 13, 2009
I downloaded Mac OS X 10.5.7 from the Apple website rather than using Software Update only to save time. I used Software Update to get 10.5.7 on my MacBook Pro and it took 35 minutes to download the package. Using the Apple website for my iMac, the download took about 15 minutes.
I then began the installation of 10.5.7 on the iMac. Everything went fine until it was time to restart. The computer froze on restart. I had to hold down the power button to turn off the iMac. Then I started it up and it began to load for quite a while (normal after an update). Then I logged in and went to "About This Mac" and it read that I had Mac OS X 10.5.7.
Obviously, this is an unorthodox way of updating. But am I safe with this method? Was it just a minor glitch?
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Aug 20, 2009
eveytime i log on the HP setup assistant come on! it asks me to continue, i do, it says select ur printer, and nothing comes up.....so therefore i canot go to next step. My printer works fine and i have it connected to my time machine.
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Jul 11, 2010
I am moving from a late 2009 MBP running s'leopard to a new imac which will also be running s'leopard.
Now, I want to copy everything from my mbp such as docs, emails, itunes, accounts...everything. Is it best I set up OSX on the new imac and then run migration or can I connect them both when I first boot up the new imac and run setup assistant to copy everything over?
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Jun 25, 2010
How to reset snow leopard so that it boots up as a new mac? Boot -> cmd + s and what to write?
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Apr 4, 2012
Having had major start up and software problems I decided to do a clean installation of Leopard, did backups and started the installation on my G5! Even though the OS X 10.5.1 DVD was tested prior to the installation to be in perfect condition, the installation quick somewhere down the line. After several attempts it finished and a restart was successful - everything seemed fine and I started with the software updates.
The requested restart never occurred and after 45 min of watching that little rotating ball with no action taking place inside the G5, a forced shut down stopped the process! Since then the setup assistant is all that comes up after start! Trying to start via the installation DVD (C-key during start) or safe boot or single user mode......works! I got a new OS X 10.5.1 installation DVD from a friend - no change! What I can do to at least get to the single user mode so I can clean out the fault from there?
Info:
PowerMac, Mac OS X (10.5.1)
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Dec 17, 2010
I have an iMac Intel Core2duo, 10.4.11 and I've just got a white macbook 10.6 which has a firewire slot. I have no idea how to transfer files from my iMac to the mb - can you help, please? I have not yet started the mb, in case I can use the setup assistant to migrate files.
so I'd be glad if someone can tell me [a] HOW to transfer files, [b] HOW to transfer iPhoto, [c] HOW to transfer iTunes and if I need to buy a cable, then what to look for.
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Jan 19, 2009
If this post is extremely repetitive from previous ones than I extend my sincerest apologies. When I start the Boot Camp Assistant I get this message, "You must update your system software before using this setup assistant." The thing is that my software for my OS is up to date according to Software Update.Any thoughts or solutions?
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May 24, 2012
I have a used Macbook and would like to wipe the HD and re-install Snow Leopard to give as a gift. I would like the person receiving this computer to be able to start it up like a new computer and go through the start up with the music and having to enter names and password just like a new computer.Â
Is there any way i can do it (otherwise i will just erase the drive and give the disk with the computer for him to do himself)Â
Info:
powerbook 1.5GHz, Mac Mini core Duo, LaCie 250GB rugged ext. HD, Mac OS X (10.6.7), Time Capsule 1TB, AEX, iMac 27" 3.06 core 2 duo
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Jun 3, 2014
After updating system cannot sign up apple id; the setup assistant not responding ...
Info:
MacBook Pro with Retina display
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Dec 2, 2014
I have an early 2011 15'' Macbook Pro.Â
I recently purchased a 250GB Samsung 840 EVO SSD and used Migration Assistant to transfer my HDD data to it. After installing
the SSD into my computer, I booted up and have been stuck on the following screen for about a couple of hours:Â
I'm not sure what to do at this point. I'm afraid that if I hold the power button down for a shut down and restart, this process will start all over.Â
Info:
MacBook Pro, OS X Yosemite (10.10.1)
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Jul 19, 2009
Selling a mac, and would like to do just what the title states, back to "factory settings" without removing updates & Apps. This used to be relatively simple in Tiger and earlier, but then they got rid of the netinfo database in Leopard. The private/var/db/.AppleSetupDone file is still in the same place, I just can't figure out where the user info is stored now so I can get rid of it.
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Apr 21, 2012
I just installed Snow Leopard and accidentally cancelled the setup assistant. How do I relaunch the setup assistant?
Info:
iMac, Mac OS X (10.6.3)
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Oct 1, 2009
Install Office 2008 (Mac Home & Student)
- Office launches the setup assistant
-Setup assistant quits with the message "Microsoft Office Setup Assistant has encountered a problem and needs to close. We are sorry for the inconvenience."
- I can't get past it ... it is a loop.
- I uninstall using the uninstall.app
- reinstall
-same thing
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Mar 25, 2012
I tried using the migration assistant to transfer files (mainly pictures and word documents) from my old windows xp machine to my new macbook pro after the initial account setup, but I cannot find them. I know they are on the computer because of the decrease in free hard drive space. I had read on the internet that it may have created another user account and put the files there, but when I check in the users and groups, the only other account it shows is the guest, which I had had disabled. I would like to find out where the files are, and how I may be able to get them.
Info:
MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3)
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Apr 11, 2012
I reinstalled my OSX today. Everything was fine, but I think I erred when I removed the reinstall drive after I hit the restart button. The setup assistant was never prompted and now the screen is blank. How I can reinstall the OSX without logging in or get the setup assistant? I need to redo, and have no clue what to do.
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Dec 7, 2014
source
MBP, 10.10.1, 16 GB Ram, 756 GB Flash, 1 GB Video, 2.8->3.4 Turbo
Target
MBP, 10.10.1, 16 GB Ram, 1 TB Flash, 2 GB Video, 2.8->4.0 MHzÂ
stuck at transferring application folders
Info:
MacBook Pro (Retina, 15-inch, Early 2013)
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May 15, 2012
When choosing to shut down my MacBook Pro it closes everything and then gets stuck on the white screen. Unless I press continuously the on button it just stays there...
Info:
MacBook Pro, Mac OS X (10.7.4), 15"
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Jan 11, 2011
I'm having trouble installing a brand-new copy of Snow Leopard onto my Macbook. It loads just fine, and I'm able to start the installation. Halfway through the process, the computer restarts itself and cancels the installation. Occassionally I get a warning sign from the installation program that says it can't read the disk and that it needs to be cleaned. The disc is brand new and isn't scratched so i'm not sure why it's giving me that warning. Anything I can do to fix this or do I need to get the disc replaced?
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Dec 2, 2014
I accidentally connected my wife's MacBook Air to my docking station at work today. Nothing seemed to happen so I undocked it and the computer displayed a black screen and I could see and move the cursor using the trackpad. I then tried shutting down by holding the power button for 5 seconds, 10 seconds, 1 min, etc. Nothing worked and it's stuck on the black screen so I can't use Yosemite's menu to shut down or restart. When I leave the computer idle for around a minute, the cursor disappears but it will reappear after pressing keys on the keyboard.
Info:
MacBook Air, OS X Yosemite (10.10.1)
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Jun 29, 2014
I have Processor 2.66 GHz Intel Core 2 Duo, Memory 4 GB 1067 MHz DDR3, Graphics NVIDIA GeForce 9400 256 MB, Serial Number YD******0TG, Software OS X 10.9.3 (13D65)   Did not have any problems until recently.  Now my finder is frozen.  When I open finder I see a lot of windowo all piled on top of each other and I am not able to click on anything and see my files. I read somewhere that Google Drive causes problems but can't find the article. I cannot afford to get rid of my files in Google Drive.  I do not have a lot of computer experience and am somewhat afraid I will do something that will make me loose a good deal of information on my computer.  Have the same problem when I try and access Mackintosh HD from my desktop. I have shut down and restarted computer.Â
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Jun 5, 2014
it is frozen on the log in page
Info:
MacBook Pro with Retina display, iOS 7.1.1
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Jun 22, 2014
So I restored a backup from the 16th of June today from Time Machine. Just now I accessed 'Documents' folder from the 21st June backup and restored the file as I have made changes to Documents since the 16 th of June. Then I went back into 'Time Machine' to look for more files to restore.....and it has frozen on the Time Machine window with all the stars around the finder. How do I get out of time machine now? (Apart from shutting it down).
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