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MacBook Air :: ITunes Not Connecting To IPhone - Pairing Record Missing


I used to have all my data on my MacBook and since I bought the Air I started transferring everything to it. Everything was fine until I tried to hook my iphone on the usb and sync it. The iphone drops the connection with the itunes and the whole syncing progress cancels. I've tried every possible advice I found in other forums but nothing worked. I uninstalled and reinstalled itunes, I tried installing earlier version of itunes, I restored my iphone (on my other mac), I manually deleted some itunes program files before reinstalling the new itunes....nothing nothing nothing. I keep getting error messages like:

"ITunes could not connect to the iphone because the pairing record is missing"
"Application AppleMobileDeviceHelper quit unexpectedly"
"ITunes could not connect to iphone because an invalid response was received from the device"
And every time i try to restore iphone from the air i get an error(6).....

While everything works great on the old Macbook, the Macbook Air seems to have problems connecting with the phone. The funny thing is that even if the connection between iphone and itunes drops, I can still manage to "see" the iphone from "iphoto" and import pics on my Air. I really don't know what's going on here and there seems to be no one that knows what I should do. Furthermore, when i plug my scanner on the air, it doesn't respond at all. It's as if the usb slot ain't powerful enough to connect with those devices. The scanner also works great on my old Macbook.


View 6 Replies (Posted: Apr 5, 2008)

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