Hardware :: Bluetooth Mouse And Keyboard Disconnect?
Apr 10, 2009
I am having a very 'strange' variant of the bluetooth keyboard and mouse disconnects.
I use the new thin Apple wireless keyboard and wireless mighty mouse. I have the lates Mac Mini 2Ghz, 4 GB RAM, Leopard 10.5.6
While I use the computer it can occur that the mouse and keyboard suddenly stop responding. The battery charge is full on both of them and the Keyboard or Mouse Disconnected Dialoge does not appear.
Turning the keyboard or mouse off and on again does not fix this. However, if I hit the power-switch on the Mac Mini to bring it into sleep mode, I can then hit a key on the bluetooth keyboard to wake it again, and all is fine.
What could be the problem?
Btw: I have never had this problem with my Macbook Pro 2nd Gen (2.33 Ghz C2D), Leopard 10.5.6.
This came about after buying a Magic Mouse and finding that the mouse wasn't working how it should. The pointer was lagging and the mouse would disconnect are reconnect at random. Taking a look on the net I found lots who have the same problem even with older Mac Pros. There is a fix for the older models which involves swapping antenna wires that go to the bluetooth card. Now I can't verify this but some say the labels on the antenna cables are wrong but it could be that the wire swap fix uses the airport antenna instead of the bluetooth antenna ? So I decided to take a closer look and came to the conclusion that the Mac Pro bluetooth antenna does not work as it should. This could be down to bad placement, bad designed antenna or the metal of the case.
Where is the bluetooth antenna? If you try to follow the bluetooth antenna cable you see it goes behind the motherboard but impossible to follow. I wanted to know so out came my motherboard. You can see from the picture below that is on the right sort of behind the PCI blanks. The antenna is flat, about half inch wide and 3 inch tall. Looks pretty rubbish. Sorry I didn't take any photos. After more research I have found 2 possible fixes both costing about $10. The first and easiest. Buy yourself a usb adaptor plug it in and off you go.. Well not exactly. It seems that 2 bluetooths together aren't so happy. So to fix this you will need to disconnect the original apple bluetooth located on the motherboard .
1: Remove power cable . 2: Remove case cover 3. Remove processor tray. 4. Locate bluetooth card and disconned the small plug on the left hand side. 5. Put back in reverse order.
Test: Bluetooth Fix Using Original Bluetooth Card. I prefer this way as I'm not adding any hardware as such I'm just replacing the antenna. This way no usb ports are being used and you use your original bluetooth card. You will need to buy 2 things. EBAY is your friend. A WiFi antenna. As wifi uses the same frequency as bluetooth. A U.FL Mini Pci to RP-SMA CABLE to connect from the bluetooth card to the new antenna.
1: Remove power cable . 2: Remove case cover 3. Remove processor tray. 4. Undo the 2 screws and remove the PCI holder plate 5. Undo the 2 screws for the fan and pull the fan forward. (You need to do this to remove the graphics card.) 6. Push the metal bar on the left side of the graphics card to the left and remove the graphics card. 7.Remove a PCI blank and drill a 6.5mm hole in the middle. 8. Fit the RP-SMA connector and tighten the locking nut. 9. Put a little insulation tape on the other end as we need to fish this behind a support and don't was to short anything on the motherboard. 10. Pass cable behind support and fit the PCI blank into place 11. Disconnect the old antenna.Its a very small plug and you must pull it forward towards you (away from motherboard) and connect the new U.FL cable. Tie up and insulate the old antenna cable to avoid short circuits. 12. Refit all in reverse not forgetting the push the metal bar that holds the graphics card to the right before refitting the fan. 13. Screw new antenna into back.
Test My bluetooth works fine now with my original bluetooth card and new antenna. I have tried it form far away as possible 5-6 metres and works fine. The other thing to do is add your mouse as a favorite in the bluetooth preferences.
I've found many different explanations to why bluetooth on my Macbook would 'overheat' and then disconnect from all devices, only to show 'Bluetooth Not Responding'.
I was wondering if anyone has found a fix to this problem. I'm current on all updates running Snow Leopard. Normally, the bluetooth keyboard and mouse works for up to 5 minutes or so, but then loses its connection until it 'cools down' and then this process just repeats. The laptop is currently on a cooling fan and rarely needs the internal fan to even kick on so not sure what else to do.
I loaded a linux iso on a usb. Loaded it on a reboot. It may have been corrupted or something, because it did not load correctly. I rebooted the computer again and now the bluetooth keyboard and mouse will not connect.
I was thinking of purchasing an Apple Wireless Keyboard, and an Apple Magic Mouse. I'm absolutely sure it'll be a wise investment, and an awesome Christmas gift. My current Mighty Mouse is quite horrible, I don't even have the ability to scroll up. Of course I don't bother to waste my time cleaning it. Oh well, they don't have a scroll bar for nothing.
The only problem is that I'm not sure if my Mac has the proper capabilities to enable usage for the wireless perpherials I'm planning to buy. This is somewhat how my Mac looks, though I'm running on Mac OS X Snow Leopard 10.6.3 (I purchased the disk). I believe my computer has Bluetooth, there's an Icon for it in System Preferences. In my System Profiler, it also has a Bluetooth tab (here's the information is shows, I just cropped out some info. at the top, and my name).
How do I know if my Mac is set for these two items?Looking forward to your responses.
I installed Windows 7 on iMac 20 inch. All went smoothly and after lot of trail and errors, was able to recognize my apple wireless keyboard and mouse. All well till here. Now the problem is that these two devices keeps disconnecting very very often. For mouse, atleast i can move around and after few clicks, it starts working, but keyboard just doesn't work at all. I have to switch off the keyboard and then switch it back on to get it working for few more minutes. Is there a way I can resolve this? I've installed Bluetooth drivers from bootcamp 2.1 update for vista.
I have a unibook macbook that I wanted to get a wireless keyboard and mouse for. I love the design of the wireless keyboard so I got that one, but I got the Microsoft bluetooth 5000 mouse instead of the mighty mouse due to a few of the poor reviews floating around.
Anyways, so they both arrived today and I set them up, but I am having the most aggravating problem. When they are both connected at the same time, the mouse is jerky, slow to respond and generally irritating to use due to its sloppy and jerky movement. I ran through lots of troubleshooting steps..
Using the latest MSFT drivers for the mouse=no help
using steermouse = no help
But then things got really weird, so the mouse works PERFECTLY if I disconnect the wireless keyboard from the mac. Not turn it off, just disconnected. So I installed both on another machine thinking that maybe its a bluetooth bandwidth issue, nope, both devices work perfectly on a vista machine. So I grabbed another older bluetooth mouse and paired that with the keyboard on the macbook, THAT mouse works perfectly.
So basically, every other single combination (mouse but no keyboard on the mac, older bluetooth mouse and keyboard on the mac, mouse and keyboard on the vista machine) work except for the one configuration I want (keyboard and new mouse on the macbook).
Software is up to date on the macbook as well. I am about to tear my hair out. My first instinct is just that the drivers are bad on the MSFT mouse for OSX, but remember it works perfectly on the macbook if the keyboard is not connected at the same time, (yet its not a bluetooth bandwidth issue bc it works perfectly with the keyboard on teh vista machine).
I know this affects iMac users than any other product so I thought it would be worth mentioning that Apple has released a Bluetooth firmware update found in Software Update: This update provides bug fixes and better compatibility with the Apple Wireless Mighty Mouse and Apple Wireless Keyboard. It installs on all Macintosh systems with Bluetooth based on the Broadcom chipset. Those who are having trouble, download and note any improvements for others who are having the same problem.
So after upgrading to a mbp as my main machine, I retired my old imac to the bedroom for media center duty. I've got things close to how I want them with front row and plex doing most of the dirty work. For my planned use, no keyboard or mouse are needed. A combo of the apple remote and snatch on my itouch are doing quite well. The problem is, if I turn the machine off, it sees no mouse or keyboard over usb, and attempts to find them over bluetooth. Does anyone know how I can get rid of this? I've tried just turning bluetooth off before shutdown, but this doesn't seem to solve it. This is REALLY annoying, as I'd prefer to keep the machine off more often rather than having is sleep all the time.
Ok, My roomate just got an apple keyboard to use with his blackbook. Its the new bluetooth aluminum one, without the numberpad.When connected to his computer, it acts like a mouse.... The "i" key clicks, i think it was 'G' moves the cursor, and will no type at all. The 'F' keys work, volume up, down, play pause.... those work. It will even eject, but will not type.
The funny thing? It works fine with my aluminum macbook....Both are 10.5.6
i woke up this morning and neither my mouse or keyboard will connect to my imac im now using a wireles mouse app on my ipod i tried restarting the computer but since doing that it says bluetooth not available.
when i click the bluetooth symbol in the top theres not even a bluetooth option in my system preferences folder.
I have the beta installed on my aluminum MacBook and most things are working okay. I can't get the eject button to work for some reason and I can't get my bluetooth apple keyboard or mighty mouse to connect. Is anyone else having bluetooth issues?
I've tried to run the wizard and it's not working for me. Either it fails right from the start or it says it connected but neither work. Anyone who has done it successfully please help. I'm using a new unibody MacBook.
My macbook pro has the most annoying problem. Sometimes, in a totally random fashion, my bluetooth mighty mouse and apple keyboard just freeze. Bluetooth shows them as connected but they do not respond. Sometimes redoing the ?set up a Bluetooth device? option works but other times the computer refuses to see the devices and only a restart, followed by the setup assistant will fix the problem. Am I the only one with this problem or is it common? Hardware or software? Any fixes?
btw, I think it started doing this since 10.5.7 so I would say it is software...
I've been trying to get Windows 7 (under Boot Camp) to recognize my Bluetooth Keyboard and Magic Mouse, and for some reason it's not working. I first tried it with the drivers that come on the disc, and those didn't work (found the mouse/keyboard but wouldn't work), then I tried the Bluetooth update that Apple released, and that didn't work either. The mouse and keyboard show up in the Bluetooth devices as 'Connected', but neither work.
When I restart the computer the mouse/keyboard work at the login screen, but once I login they stop working. If I boot into Mac OS, and then boot back into Windows, they work fully, but after about 5 minutes they stop working. Why is this happening? Did anyone else have this problem?
I managed to get my hands on my new baby last Friday, new MBP 17" i7 with anti-glare! My wife also has a 2009 uMBP 13", which I have been using since Xmas while waiting for Arrandale! I use a stand with a apple wireless keyboard and wireless magic mouse. I have been having problems with the new 17" machine - the mouse and kb work fine for about 30 mins then the mouse gets really slow and jerky and the keyboard gets slow as well and starts displaying double / triple keys when typing etc. The only way to resolve the problem is to reboot. If I unpair the mouse and keyboard and repair this doesnt fix it - only a reboot works. I phoned apple care and they instructed to create a new test user, which I did - same problems.
Reinstalled OSX (machine was only 2 days old though!), and this didnt fix it. So, I took the machine back to my Apple Retail store and swapped it for a new machine. Finally finished setting it up again yesterday, and the problem started AGAIN - So it would seem that unless I have had two faulty machines (highly unlikely) it must be software related? I have been trying to work out what might be causing it - but running the machine without Parallels, Little Snitch, 1 Password, things which I thought could have been related to the problem. I basically ran the same system on my wifes 13" before I got the new machine and I had no problems with the mouse and keyboard. I have also changed the batteries on both the mouse and keyboard.
Ever since I updated from 10.5.6 to 10.5.7, I'm now loosing my Apple wireless keyboard and mighty mouse bluetooth connection with my MacBook Pro. At least once a day, my keyboard and mouse both loose connection. There is no lag going on before it happens, it just happens suddenly. I can get connection back to both my mouse and keyboard by simply using the trackpad to turn bluetooth off then on again from the menu bar. Up until last week this was happening on my 17"/2.6GHz/4GB previous gen MacBook Pro. I have now sold that and as I'm sitting here setting up my new 17" uMBP, I just lost keyboard and mouse connection. Grrr. Obviously it's not my machine and obviously it's not my keyboard or mouse as they both loose connection at the same time - it's 10.5.7 I'm using airport wireless 'n' 5GHz only. I also have bluetooth enabled on my iPhone, but always have - and never had issues when running 10.5.6 (or earlier). I have searched here but haven't found anyone else mention this exact problem. Strange. I would have thought that it would be common now that I've experienced it with two MacBook Pro's running 10.5.7. Can I go back to 10.5.6 somehow without having to rebuild?
Whenever I try to upload files to my FTP site (via my standard FiOS wireless internet connection), my Apple bluetooth keyboard disconnects. My Apple Magic Mouse also behaves strangely (jumpy, but also disconnects sometimes). Both devices reconnect when the file transfer is complete. This happens both when I transfer files via the web browser OR using Fetch. What the heck? I'm having a hard time troubleshooting this issue or finding anything online about it, but the bluetooth disconnect and file transfer are definitely related, because my devices don't disconnect any other time, unless the batteries are low.
I want to reiterate: I am NOT trying to transfer files via bluetooth. The files are being transfered via wireless internet (Verizon FiOS), but the bluetooth devices are disconnecting during the transfer.
Info: MacBook Pro (15-inch Late 2008), Mac OS X (10.6.8), 8GB RAM
I've shied away from wireless keyboards in the past because I do alot of online baking and investment activities from my computer. I also love a clean workspace and a wireless keyboard could remove yet another wire from my desk. Do you consider wireless and/or bluetooth keyboards safe?
I turned off the bluetooth function and my keyboard and mouse wont now work and I cant get back into the system - how do I reactivate without the use of the keyboard ?
If I want to format my Mac Pro (6 core 3.33 GHz) and I have an Apple wired keyboard and a bluetooth Magic Mouse will the Setup Assistant be "smart" enough to pair the mouse with the computer or will I be stuck with no mouse during the setup process? Do I have to run the entire process with a wired mouse?
I just upgraded from a MBA rev A to a rev B. I experienced this with both machines, so it's not just a rev A issue...
I use a Bluetooth Mighty Mouse and everything is fine... until my hourly wireless Time Machine backup starts. Then the mouse cursor becomes very choppy and sluggish. As soon as the hourly backup completes, the mouse's responsiveness returns to normal. Throughout all this, the trackpad is just as responsive as always -- no change there. I don't have another bluetooth mouse to see if its just the Mighty Mouse.
When this happens, the Activity Monitor is not spiked. The fans aren't running loud (so I don't expect its an overheating issue). This doesn't happen during a large wireless download -- just Time Machine. It's not a big deal, but rather an annoyance.
Any ideas why? Or even more to the point, any ideas on how to fix it?
I know mighty mouse might be the perfect mouse for iMac. But is it too big for MacBook pro 13" and downgrade portablity? Should I buy bluetooth mighty Mouse for my new MacBook pro 13" or go for those smaller, lighter and cheaper bluetooth mouse from logitech/Microsoft? Besides, does bluetooth mouse work while using iPhone tethering over bluetooth?
I bought a new i7 iMac about two months ago and love it but the Bluetooth keyboard it came with recently started acting up. It randomly disconnects and when it does it will type whatever letter I last hit on the keyboard repeatly.
I was wondering if anyone had any recommendations for good mouse pads/anything similar to a mouse pads function. I would prefer something that fits well with the Magic Mouse and Alu Keyboard.
So my friend was using his MacBook and went to do something else. He came back and the screen was black, he hit space and nothing, tried the trackpad and nothing. He restarted by holding the Power button, and it go to the log-in screen, but he can't type anything, or use the trackpad. He has tired restarting several times and no luck. He also tried an external Keyboard/Mouse and that didn't work.
He did plug in a Flash drive and the light turned on, so the USB ports are at least getting power, but nothing is working.
Does anybody know of any decent bluetooth rodents worth having a look at? I've come to despise the MM in my few months of using it. I found the bluetooth would constantly drop out (yet my keyboard never gave me a single problem) and that the tracking accuracy was appalling.
Ideally, I'd love the bluetooth version of Logitech's MX Revolution, but I don't want the entire wallet-busting desktop that it is bundled with. Equally, I'd like to avoid smaller brands, simply because I'm a self-confessed mouse snob (hey, I don't want CTS or RSI).
Also, I can't stand these minescule 'notebook' mice. That crosses the Logitech v470 right off the list, sadly. It doesn't look particularly nice, either. If I can't find a suitable bluetooth mouse, I think I'll be settling for Razer's new Mamba announced at CES 2009 (http://ces.cnet.com/8301-19167_1-10136619-100.html). Personally, I don't think there is a better brand of mice than Razer.
