App Store :: How To Report An Invalid Support Address For A Crashing App Purchase
Jun 22, 2012
I recently bought Scribblenauts Remix, which for some reason is not working on my iPad 2.Â
I tried to go to the support page of the developer to either get some help, or to get my money refunded... but the link doesn't lead to the proper place and I'm unable to figure out:Â
A) How to get support from the developer anyway;
B) How to report this to Apple, so I can get my money refunded somehow.Â
[URL]
Info:
iPad 2, iOS 5.1.1
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Dec 1, 2014
After opening the Mail app in Yosemite, and trying to remove some mails, I get a crash with the following crash report, it always crashes at the same address 0x0000000000000010.
It is in the last month of warranty so if it is a hardware issue is time to go to the genius bar.
Process:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Mail [408]
Path:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â /Applications/Mail.app/Contents/MacOS/Mail
Identifier:Â Â Â Â Â Â Â Â Â Â Â com.apple.mail
Version:Â Â Â Â Â Â Â Â Â Â Â Â Â Â 8.1 (1993)
Build Info:Â Â Â Â Â Â Â Â Â Â Â Mail-1993000000000000~1
[Code] .....
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Feb 16, 2012
Safari is giving me the "wheel of death" a lot lately. Also crashes and will not let me send a report to Apple.
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Apr 26, 2012
I have been trying to find my current charges for apps and wish to return the ones that are not suitable. I follow the steps as described and after signing I have gotten the message cannot find iTunes store and it leaves me there. The instructions given do not pertain to the setup of the iTunes store.
Info:
iPad (3rd generation) Wi-Fi, iOS 5.1
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Mar 10, 2012
A few days ago, my wife told me that she was having some serious performance problems on her iMac, and showed me. While she was doing this, a window popped up announcing that there was a duplicate IP address for the 192.168.1.20 that we'd set her iMac to. I did a bit of digging, checking all our machines for that address, and trying to contact it to see if it would identify itself. Everything failed. None of our machines (that we know of) is using 192.168.1.20, and attempts to contact it via tools like ping, telnet, ssh, and various brousers all report "not responding".Â
I changed her address to 192.168.1.21, and the problem went away. But I'm still worried about the claim that 192.168.1.20 is in use. This seems to say that there's an unknown machines using it in our house. Â
So is there some way that her iMac or either of our Macbooks (or here iPad) can identify it, or at least contact it and give us some clues about what sort of beastie it might be?Â
We also have some linux systems, a Windows box, and a couple of smartphones with wifi, and tests from them have also failed, so I'll probably be asking on their lists, too.Â
My first suspect was the airport, but I verified that its DHCP server is giving out addresses in the .101 to .199 range that I set it to. Its config stuff doesn't show the .20 address anywhere that I can find.Â
(I did try setting one of the linux systems to use 192.168.1.20, and it didn't report any address conflicts. I don't know what this tells me. So I set it back to its original 192.168.1.42 address. ;-)
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Feb 1, 2012
I have a credit card for one of my companies that I used to buy the iPhone and create an Apple ID for purchases on the app store. Subsequent to that I created a new company, with its own credit card, and created a new Apple ID specifically for purchases for that company. Now when I go to make a purchase on the app store with my iPhone how do I switch between the two Apple IDs so that the purchase I make uses the appropriate credit card?
Info:
Mac mini, Mac OS X (10.7.2)
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Apr 11, 2012
I recently made a purchase from a store that Apple told me was legit. It seems like this store is fraudulent. How can I report it?
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Apr 12, 2012
SAfari can not open this page because this address is invalid
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Jun 27, 2012
safari 5.0.5 crashs at startup OS X 10.6.8 - Kernel address invalid
Info:
iPhone 3GS, Mac OS X (10.6.8)
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Apr 15, 2012
why my safari relaunch can't report to apple store?
Info:
MacBook, Mac OS X (10.5.8)
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Mar 14, 2012
My sister has former eMail addresses which are no longer functional. They are NOT in the Address Book app. Yet one of them always comes up as the default. Yes, her current address is already in the Address Book app. I'd like some way to permanently delete her two non-functional addresses from system memory.Â
Info:
Mac mini, Mac OS X (10.7.3), 2.26GHz Intel Core 2 Duo, 2GB RAM
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May 17, 2012
I have some apps that I bought sometimes ago when I'm still living in newzealand. Now I moved to other country permernantly. Therefore, I have to change newzealand mac app store to us mac app store(Apple forces me, because my new credit card is us base). Â
Problem is, I have to switch back to newzealand store everytime I needed to install something, then switch back to US store to install some other thing. that's annoying.Â
Now, I can rebuy the apps that I've already have for my US store, but that's hideus, why should I pay twice for the same thing ? Is that the best if Apple let me transfer the apps ? what big deal about it ? beside's the country flag the apps are rather look and cost the same, why don't let me do it?
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Nov 7, 2010
My 17" ALS Imac is not booting (tiger OS). I will preface this by stating the hard drive has been whining and making a lot of noise for the past year or two. Anyway, a few days ago it froze up and I had to pull the power plug. I tried to restart and got a plain gray screen and saw a question mark. Now when I try to retsart I get a plain gray screen with the following message:
Invalid memory access at: 0SRRO: (then a long address)
WELCOME TO OPEN FIRMWARE
To continue booting type "mac-boot"
To shut down type "shut down"
After I type mac-boot the hard drive (or cd drive?) starts racing quite loudly and then it freezes up and displays a grayish screen with dozens of short, yellowish, horizontal lines and I have to pull the plug again. I have been anticipating a hard driver failure for a while so at first assumed that was the problem, but now I see this memory error and am not so sure. I was planning to purchase a 1 TB drive and maybe upgrade the OS at the same time . Basically I am wondering if I should go ahead and do this or run some additional diagnostics first in case it's something else?
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Feb 2, 2012
I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at [URL] but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either. I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here. This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.Â
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Feb 28, 2012
just tried to purchase garage band from the App store by redeeming a gift card.Even though I'm logged in it either goes to update account or tells me to login to purchase even though I'm already logged in. when i login to purchase, it goes back to update account. seems to be going in a circle.
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May 17, 2012
macbook refused to wake from sleep sometime - Mid 2010. Running Lion 10.7.4 Â
Get this error. Interval Since Last Panic Report: 204335 sec
Panics Since Last Report:Â Â Â Â Â Â Â Â Â 1
Anonymous UUID:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â D1DBCB50-FBD2-4B25-A977-05DF5F0DBE0CÂ Â
Thu May 17 20:51:15 2012
panic(cpu 0 caller 0xffffff7f809c4947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff811864f000 0x0a5480a2, D0, P3/4
[Code]...
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Mar 8, 2012
I purchase Numbers because I have been unable to save my work. I install it and then when it goes to sleep or I turn off my computer it doesn't save my install and I have to reinstall the purchase all over again. Why? How can I fix this cause everyday I can't save my work....
Info:
iMac, Mac OS X (10.6.8)
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Apr 29, 2012
if i was given a voucher or something i dont want the software and have no need to use it.
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May 17, 2012
I bought a macbook air from a friend and the account is under his name. I wish to change owner information so that I can purchase from app store
Info:
MacBook Air, OSX snow leopard
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May 20, 2012
why cant i download the virtual dj home app!
Info:
MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
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May 26, 2012
I installed the app Ticket to Ride on my iMac. I bought extra maps for that game; an in app purchase.Now i installed Ticket to Ride also on my MacBook. That was easy and free! Now I also want the in app purchases free on my MacBook. Is that possible or do I have to buy them a second time?Â
Info:
MacBook Pro (13-inch Early 2011), Mac OS X (10.7.4)
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Jun 3, 2012
Bought for account # 1 app iPhoto - no more access. Deleted the app and want to go to the current account to buy a # 2 application iPhoto, but instead of "Buy now" show "Accept". App Store says you need to buy again. How to buy, if the function is missing?
Info:
iPhoto '11, Mac OS X (10.7.4)
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Feb 19, 2012
I just discovered the copy of imovie on my computer was installed by my son who got it from a torrent site. I unistalled it and now the app store will not let me purchase it through my account. I'm trying to make things right, but have hit a roadblock. I wanted to use the imovie app to work on some family video.
Info:
iMovie '11, Mac OS X (10.7.3)
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Apr 9, 2012
I have purchased the lion from Mac app store, But since i was eligible for a free upgrade, apple refunded me 30$. But now i am ready to upgrade from snow leopard to lion i can't see it in my app store under history purchases or even in the hidden section.
Info:
Mac OS X (10.6.8)
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Apr 17, 2012
Is there any good Mac OS x software for ripping at 96/24 bit for purchase?
Info:
iMac, Mac OS X (10.7.3)
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May 16, 2012
I cannot connect to the App Store to purchase OS X Lion
Info:
MacBook
Pro, Mac OS X (10.6.8)
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May 22, 2012
Looking at my account in the App Store, I found an item, which I have not downloaded, listed as purchased.I did not purchase this item.How do I get rid of it?
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Jun 18, 2012
i recently purchased a gift card for the mac app store for $300 to buy Final Cut Pro X. I submitted the card's code, and my computer accepted it, however, when i went to buy the app, it sent me to my billing information. After confirming everything, I clicked "done" and it sent me back to the home screen with a loading wheel and it hasn't stopped since.
Info:
iPhone 4, Mac OS X (10.6.1)
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Jun 26, 2009
Does anyone know if you can upgrade say the hard disk of a base level macbook pro (13 inch i'm looking at) AT the apple store? I guess to illustrate my point - I'm looking at the baseline 13 inch macbook pro and I wanted to upgrade the hard drive from the 160 gb - maybe the 300 or 500 gb hard drive. Because I'm only stopping by for a day I wanted to buy one on the spot (thus getting it at an apple store rather than buying it online).
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Jul 8, 2009
Can you call an Apple Store and purchase something that they will hold for you when you come in? I wanted to pick up a macbook pro today but it's an hour drive and want to make sure it's available at that configuration. Also do they need to see the credit card used? It's a corporate card that I don't physically have on me.
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