OS X V10.7 Lion :: Special Characters (holding Key) Has Erratic Behavior In Word 2008

Apr 10, 2012

I am trying to hunt down a mystery for a friend using her macbook air (Lion).  

She is trying to add special characters (accents, etc.) to words in a MIcrosoft Word 2008 document.  

Sometimes she can hold the key, and the special characters menu will pop up. Sometimes she will get the "old" repeating letter (eeeeeeeeeeeee). I tried to look at everything I could think of, but there seems to be no earthly reason why it does it sometimes but not all the time. 

The only explanation I could guess at was that it was Word 2008 and Lion (and not Word 2011). 

Info:
iMac, Mac OS X (10.7.2)

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Every time I open a Word document, the application crashes during start up, right after you can see the document in the screen. Then the application Microsoft error reporting shows up (see below for the very last error report), I send the error, re- open the document and no problem from there...

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