OS X Mavericks :: Mail App Crashing When Viewing Some Exchange Messages
Aug 25, 2014
I have a Gmail and Exchange accounts set up in the Mail app,...The Gmail account is working fine, but suddenly today (with no setting changes or updates) when I select certain messages in the exchange account, it crashes Mail with the below trace. It only happens on some message and not others. I can't find any distinction between the crashing messages and the ok ones. Note that I have already tried rebuilding mailboxes and even deleting the entire account and re-adding it. The problem persists and makes it impossible to use Mail as my Exchange client.
Process: Mail [3369]Path:/Applications/Mail.app/Contents/MacOS/MailIdentifier: com.apple.mailVersion: 7.3 (1878.6)Build Info: Mail-1878006000000000~1Code Type: X86-64 (Native)
Parent Process: launchd [210]Responsible: Mail [3369]User ID: 502 Date/Time: 2014-08-25 14:12:22.417 -0400OS Version: Mac OS X 10.9.4 (13E28)
[code]....
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Dec 4, 2014
I'm running OS X Yosemite 10.10.1 on a 2014 Macbook Pro. On startup Mail crashes immediately with the following error: Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'An EWS folder ID string didn't have a corresponding mailbox name'
I have three email accounts (Exchange, iCloud, Gmail) and have disabled each one in turn and Mail opens and works fine with the iCloud and Gmail accounts. So it's definitely a problem with Exchange. In the Mail accounts pane the 'Advanced' tab has a listing for Internal Server Path with 'EWS/ Exchange.asmx' listed in the box, so I'm guessing it has something to do with that (given the EWS bit in the error message)?
I've moved the com.apple.mail folder to the desktop and re-opened Mail (I've moved the folder back to where it was). I can access my Exchange mail from both iPhone and iPad, so the problem seems to be restricted to OS X Mail rather than a problem with a specific email (seems logical?).
Info:
MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.1)
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May 15, 2010
I had to re-configure my Exchange account today because it suddenly and inexplicably stopped working. When I re-configured, the inbox only seems to be downloading the previous three days of messages. I have searched all the configuration boxes and can't find anything about days of messages to download. I want it to re-downloard everything in the Inbox on the server.
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Mar 9, 2012
My Mail application deleted unacceptably, Need to retrieve mail application.
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MacBook Pro, Mac OS X (10.6.8)
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Aug 29, 2014
When archiving my Exchange account locally on my Mac, the server keeps syncing the messages back to my Mac! Ideally I would like my MacBook Pro to 'lead' the sync rather than 'combine'. I have tried many options including setting up a 'rule' which didn't move a single message! Also I tried copying all the messages, placing them in a local file & then deleting them from the inbox. But anything over around 10 messages, it just doesn't work! I have around 3000 messages I need to archive & cannot do it ten at a time. Also if I try using the web account on a browser it only allows me to move around ten at a time...! I am running 10.9.4 using Mac Mail.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Mar 28, 2012
I am using Apple Mail on Lion to acces a Microsoft Exchange Server.The mailbox is quite large, and I'd like to just limit access to the past few days worth of messages. On my iOS devices this is easily accomplished in Settings. But, I do not see a similar option in Lion/Mail.If it is not possible, is there any other way to limit the size of data accessed?
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Aug 21, 2014
I Have two Microsoft exchange mail one mail works properly, but the other has developed problem from past one week. Mails are automatically getting deleted every day, sometimes every few minutes. I have to restart the computer to again download the mails. The mails only get deleted from my computer and not the exchange. Also, would like to inform my MAC pro book got infected with Trojan.gen.2 virus. Which I discovered with Nortons antivirus software. I installed this software as I doubted if my mails are getting deleted owing some virus. Although my MAC is free of virus, the issue with one exchange mail remains and emails still gets deleted.
Info:
MacBook Pro with Retina display, OS X Mavericks (10.9.4)
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Jun 26, 2014
I'm having major issues with my exchange email in mail. I upgraded to Mavericks. Everything was fine as usual until one random day in April. I've deleted the account and re-added it. Basically, it rebuilds the email library, but and shows new mail that would be on the server, but when I click on one the messages are completely blank except for the subject. I've tried to rebuild the mailbox. Restart mail. Reinstalled Mavericks.
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Aug 22, 2014
I've always used Mail in Mac OS X but one day I decided I would try Outlook 2011 so I could manage rules and filters without having to go to OWA. I was not very happy with Outlook 2011 so I removed it and decided to go back to Mail for Mac OS X. Since trying Outlook 2011, I'm having problems setting up the Exchange account in Mail.My company uses first.last company.com and flast company.com for our email address/alias.When I setup the account, auto discovery finds everything just fine and logs me in and downloads all the mail, rules, filters, etc. stored on the server. The problem is in Internet Accounts in System Preferences, I now see two Exchange accounts. One for first.last and another for flast. since mail seemed to be working fine, but one day I noticed something when I did a reply all to a mail message. It included myself in the reply to fields. I thought maybe it was a setting in Mail that I overlooked when setting up the Exchange account. As it turns out though, the problem is that the first.last account is now somehow the default mail account on Exchange and the flast is what I'm replying with.Checking System Preferences, I noticed that the first.last Exchange account doesn't have checks in the selection boxes for Mail, Contacts or Notes, but it does for Calendars and Reminders. However the flast is exactly the opposite; it has checks in the selection boxes for Mail, Contacts and Notes, but not Calendars or Reminders.
When I try to enable Mail, Contacts or Notes in the first.last Exchange account I get an error dialog stating "There was a problem setting up the account. An unknown error occurred."I experience this on multiple computers, including an iMac 27", iMac 24" and MacBook Pro 17".I'm using Mac OS X Mavericks 10.9.4 and iCloud for my home accounts and connecting to an Exchange 2010 work account.
Info:
iMac (24-inch Early 2009), OS X Mavericks (10.9.4), Core 2 Duo 3.06Ghz
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Sep 12, 2014
I have an urgent issue with my work email. I have used Apple Mail to read and store my work email right off my work Exchange server - without any problem. All was fine, and for what seems a very long time, I happily used both my win 7 laptop at work and my 2 Apple computers at home and during travel as well as my iPhone - anywhere.
However, now, there is a new policy at work where all email older than 3 months (sigh!!) has been removed to an "online archive" of the "emc SourceOne" - which is a non-crossplattform service - and not accessible from other than a windows PC with supported browser (not including SafarI). (Windows revenge) I have lost all access to these on my iPhone, which is a shame - not Apples fault, though. This is not about blaming Apple. However, I still have all my "older than 3 months" email in theory safely kept on both of my Apple computers - presumably safely stored in Apple Mail.
Here is my question: I have not dared to connect either of these imacs / mbas to Internet - at all - in fear of losing my precoius work emails. I have feared that the exchange server will kill all these "older than 3 months" email kept there - as soon as it gets a chance to do so.
1. Can I safely connect Apple Mail to internet without losing my already downloaded exchange emails?
2. If not - how should I proeceed to get these files safely transferred to my iCloud email?
Info:
iMac, Mac OS X (10.5.1)
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Aug 27, 2014
For myself and several others at our organization, Mail.app started crashing a couple of days ago whenever a message is opened and the sender's email address is in our Exchange Global Address Book. The question then is, how does Mail display or look up those addresses differently in the message reading window/pane rather than "external" email addresses?
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Jun 6, 2014
How do I set up a mail server and SMTP server to send messages to other mail servers at mavericks
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Mac mini, OS X Mavericks (10.9.3)
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Aug 22, 2014
My mail app keeps crashing, even after having deleted the accounts on it the same error keeps turning up. I don't know what to do!
Model: MacBookAir6,2, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f9
I've updated to OSX Mavericks OSX 10.9.2.
Info:
MacBook Air, OS X Mavericks (10.9.2)
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Aug 22, 2014
My mail app keeps crashing, even after having deleted the accounts on it the same error keeps turning up.
Model: MacBookAir6,2, Intel Core i5, 1.4 GHz, 4 GB, SMC 2.13f9
I've updated to OSX Mavericks OSX 10.9.2.
Info:
MacBook Air, OS X Mavericks (10.9.2)
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Dec 6, 2014
It started occurring yesterday. I hear the notification sound but don't see the new messages in any of Mail folders. Sometimes my SpamSieve app shows a figure of messages of unknown nature, sometimes not, but nevertheless I hear the sound but don't get new messages. In Mail Preferences when moving the pointer over check-box with smith like "Enable the sound for other actions" (or whatever it sounds) a yellow commentary box briefly popped up which said that the chosen notification sound could alert about some other actions like sending a message, when neither message is received (?!!!), or there some error occurred during receiving or sort of. Is it possible to know specifically what messages couldn't make their way to my Mailbox (through Console app maybe?)?
Info:
OS X Mavericks (10.9.5), MacBook Pro 15.4 " mid-2012
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Sep 2, 2014
Using certificates from ORC in Mavericks or iOS 7, I cannot read my sent messages. In previous versions of Mail, a copy was saved encrypted with my private key as well as the recipient's public, so that I could view and search older sent messages. After updating to some newer certificates, this feature seems to no longer work.
Recipients have no trouble reading the message, and as a workaround, I can BCC a copy to myself at a different account (which uses different S/MIME encryption and identity certificates from the sending account).
I have tried removing the older certificates and verifying the certificate preferences in the Keychain, all to no avail...
Info:
MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9)
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Jul 1, 2014
In Mavericks when I get mail from the same email address it groups it all under one option so I sometimes miss the mail. How can I get it so that each message is individual and not grouped into a folder under one email address?
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Sep 12, 2014
This is on a MacBook Air (mid-2011) using OS 10.9.4 and for the past 6 days the Mail program has stopped fetching new mail. The messages come thru on my phone but I have to restart the computer, check the connection doctor, restart a few more times & then finally the mail will start coming through again on the computer. The log is consistently showing these errors:
1 +[MFLibrary addMessages:withMailbox:fetchBodies:oldMessagesByNewMessage:error:] + 37 (Mail) [0x7fff8cad7fb9]
1 +[MFLibrary addMessages:withMailbox:fetchBodies:isInitialImport:oldMessagesByNewMessage:err or:] + 82 (Mail) [0x7fff8cad7f8e]
[Code] ....
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Dec 10, 2014
My set up is that I use Mail with 5 separate accounts, downloading all messages using POP. I keep ALL my mail (even the trash) so that I have a permanent record of all conversations, going back more than 10 years - this is about 250,000 emails in around 250 subfolders. I'm running the latest version of Mavericks on a 2010 MBP. I have no intention of moving to IMAP - I need to keep a local archive of all my mail.
A few months ago I was having problems with Mail being very slow to load and search emails. I decided to rebuild the mailboxes, but afterwards discovered that thousands of messages in the inbox of one of my accounts (and some of the sub-folders) had disappeared. Once I realised I tried to go back to a recent Time Machine back up, but, for whatever reason, that part of the back up hadn't worked properly and I was unable to recover the previous status. I left it while I decided what to do, and had time to deal with it...
The last 2 years worth of emails on that account were still archived on gmail, so last week I decided to try redownloading the whole lot (something like 72,000 messages), and then planned to use one of the scripts I was aware of to remove the duplicates to the trash, and then remove any duplicates in the trash forever. That ought to mean I at least had an archive of the last two years of missing messages, even if I had no record of which ones had been flagged or replied to, etc.
The downloading took about 24 hours to complete, and I now have almost 70,000 messages in the inbox of that account. I also rebuilt all the folders again, which doesn't seem to have resulted in any further loss of messages as far as I can tell. However, I hadn't figured on two things:
1. Mail 'hides' duplicate messages, meaning that all of the messages I've downloaded are showing as unread, and I can't differentiate the ones I already had in my Inbox, and the new downloads. When I click on those apparently unread messages I can see if they have been replied to or forwarded, etc, but there's no obvious way for me to remove the ones I have already dealt with to the trash, without going through them all manually, which is clearly impossible.
2. The scripts I'd found for removing duplicates don't work. Andreas Amann's Remove Duplicates script doesn't work under Mavericks, and he has abandoned the project. I've also tried the remove-duplicate-messages.scpt [URL] ...., and while it *sometimes* works on individual subfolders on my Mac (but as far as I can tell removes the duplicate in that folder, rather than the newly downloaded version), mostly it doesn't work at all - it creates a 'Remove Duplicate Messages' folder on my desktop, a log inside it and a folder for removed messages, but nothing appears in the duplicates folder.
So, I'm left in a position where I have 70,000 apparently unread messages in my Inbox, a massively bloated Mail library (which has pretty much doubled in size, because of the 'hidden' messages), a slow and unresponsive Mail program. I've come to the conclusion that there must be some corrupted email somewhere, which probably caused the original email haemorrhage, and may still be causing the inability to remove duplicates. Mail is so slow as to be almost unuseable.
I figure I have a number of options:
1. I could live with the situation and just archive most of the Mail in my inbox, with the side effect that there will be a bunch of messages I have never replied to that are missed.
2. I could abandon the last week's efforts and revert to the version of Mail I was using a week ago, and then redownload the recent emails from my various accounts. That would still leave me without those thousands of emails I lost on my local machine.
3. I could find another way to deal with this. Can I get the remove duplicates script working? Should I revert to the version of Mail from a week ago, download ALL the messages again, but do it in a way that allows me to find the duplicates and remove them? Should I move to another email program altogether (which would presumably be massively disruptive to my work!)
Info:
MacBook Pro, OS X Mavericks (10.9.5)
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Aug 28, 2014
I have just upgraded my MacBook Air to OS X Mavericks. When I try and import messages into the new version of Mail for the first time the importation freezes at 349 messages (out of 10,000). The point where it freezes is always the same being "recovered messages" in one of my email accounts.
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Jun 17, 2014
Since the last OS update Mail does not like to preview. When I get new mail or scroll through recent messages the preview pane show "Loading.." or just dark gray (no content). If I double click and open the message in a window I get the same result.
Tried Genius Bar. They deleted a plist file and it work for a few minutes. Tried to Rebuild.
Info:
MacBook, OS X Mavericks (10.9.3)
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Sep 9, 2014
my mail won't open messages and freeze...
Info:
MacBook Air, OS X Mavericks (10.9.2)
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Jun 27, 2014
The Mail feature on my MacBookPro is not saving all the messages from my inbox. It did at first, a year ago, but in recent months I notice that some messasges are omitted. They are not spam; they include messages from someone in my Contacts list, as well as other legitimate organizations, etc. I tried to see if they were "combined" into some other related message, but saw no evidence of this, unless there is some hidden indicator.
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Jun 30, 2014
Went to set up a rule for a particular address as 'Any Recipient' but this does not work if the sent mail had me in the BCC list. How do I filter on this?
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Sep 11, 2014
Just updated to Maverick and some email content is viewable (with or without attachments) while others are not. Very frustrating.
Info:
Mac Mail, OS X Mavericks (10.9.4)
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Jun 28, 2014
I'm not very fond of using the integrated mail app in mavericks. However I love how I am able to compose a message simply by clicking someones email on a website. But my question is, how can I turn off incoming messages from being stored in my mailbox? I would like the app to function where there are no incoming messages or junk in the mail app. The version is a 7.3 and my mac is running on mavericks 10.9.3
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Jul 2, 2014
Since installing Mavericks I have found that lots of basic tasks have become a bit difficult.
One such frustrating example of this is whenever I go to empty my trash folder in Mail it crashes. If I select it through the menu (ie. <Mailbox> <Erase Deleted Items> <In All Accounts>) it works fine but I like to do a quick check before emptying the trash and that seems to cause my Mac to implode into a processing black-hole of burning lava (it gets hot until I <Force Quit>).
15" MacBook Pro | 2.4 GHz Intel Core i7 | 8GB 1333 MHz DDR3 | 10.9.3
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Aug 24, 2014
I live and die by my mailbox, I'd been using MS Outlook but it was fraught with too many bugs. A few months ago I decided to switch to Apple Mail as a lesser of two evils. I saw the demo for Apple Mail on Yosemite and it looks like a very robust program. However for now, I still find Apple Mail limiting especially with Exchange services.. but I digress.
I archive all my mail and rely heavily on the "search" feature. I recently started to notice messages I was searching for were missing. Initially I wrote this off to user error, however today I looked in my Sent folder and my Archive folder to find that there was only 30 days worth of mail?! I began to panic as I logged into my Office 365 webmail, but found relief in that all my messages were still there. The issue seems to be that Apple Mail is not keeping or displaying messages older then roughly 30 days. I've been using Apple mail for almost three months, so these messages should be there.
Info:
MacBook Pro, OS X Mavericks (10.9.3)
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Jul 22, 2010
I've got a problem with my Mac - it's a 2.1ghz Macbook (not the new type, the polycarb one) running Snow Leopard 10.6.4 and all of the latest updates. Well, apart from the newest iTunes version as for some reason it won't let me install that...anyway.
Whenever I open a folder with a large number of JPGs in it (about 300, 700mbs worth) in Finder, it only loads that screen of thumbnails. Scrolling up and down will crash Finder for about 3 minutes until those thumbnails load. Trying to Quick Look any of those images will crash Finder completely and bring the whole machine to a standstill with the spinning pinwheel - in the end, it will quit with a EXC_BAD_ACCESS (SIGBUS) message.
This has only started happening recently. At first I thought it was a problem with Finder, but if it's causing other apps to crash then it's something else...
Opening any of the images in that folder with an app such as Xee will cause that app to crash with the same message.
I've done these things so far:
- Delete preference files
- Clear all DSTOREs from the boot volume
- Reset SMC
Looking at the problems other people have had, it points toward possible bad RAM although the BAD ACCESS message seems to be fairly generic.
I've had a Mac for about a year now and I can't count how many problems I've had like this. Most of them have been solved by Google-ing the symptoms, but I'm at a dead end with this. The last Software Update prevented the machine from booting past the loading screen so I've already had to reinstall once. In the two years before I had my Dell with XP, I never had any problems, however small...and I've had to hard power down this thing due to software crashes more times than the Dell. If these problems are part of Mac ownership, it's a shame as I really like it, but I'm going back to XP otherwise.
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Sep 7, 2014
My mail program seems to be slow. I'm not sure why. I get the spinning ball frequently. I need to save mail messages sometimes for a few years and there are hundreds of emails. Is it better to save them on my computer than my mail program? I may need to retrieve them at some other time so they need to be readable. Is that possible?
I'm using OS X 10.9.4. I have a 3.06 GHz processor and 12 GB of memory.
Info:
iMac, OS X Mavericks (10.9.4)
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