MacBook Pro :: Hard Drive Died - Apple Logo - Nothing Boots
Jan 4, 2011
On Christmas Eve my 6 month old MBP 13" hard drive packed up - got the apple logo and nothing else on boot up. Apple Care phone support couldn't fix so had to send it off for repair (due back this week). I know there are more important things in life, but to have spent a month's wage on a computer and to be let down like this was really disappointing. My last backup was a month ago, so everything since has been lost, and I was without a computer for two weeks. Is this a common fault? What bugged me most was that at no stage did anyone from Apple offer any glimpse of an apology for the floored (and very expensive equipment). I switched from Dell to this and love the computer, and had heard a lot about Apple's amazing customer service. Not what I've experienced.
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Apr 26, 2012
I have a white macbook which has a dead battery it only works plugged in. One night i left it downloading the updates and after that the machine kepts like 10 minutes on the apple logo and the she boot to the os. I reinstalled the os but still the same. I tried to replace the ram but now flases five times and does not start. I am assuming the new ram is bad. My question is replacing the ram and the hd will solve my issue. What are the specs of the ram and how much ram could be installed? It has to be on pairs? What is the meaning ofnthe flashing light?
Info:
iMac (21.5-inch Late 2009), Mac OS X (10.7.3)
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Mar 6, 2010
I am trying to install windows 7 on macbook air, through an external DVD drive, since USB didnt work for me. The DVD is detected and ounce I click start windows installation, the system boots and gets stuck at the gray boot screen with the apple logo. What is causing this? how can I solve this?
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Sep 10, 2014
I recently bought a new macbook pro which I had set up and was running just fine. I then switched my hard drive from my old macbook (2006 black) which was running snow leopard. The Macbook pro will not move past the apple logo screen while the macbook starts up and willingly installs snow leopard on the new hard drive. I switched them back hoping that the macbook pro would recognize its old hard drive but no luck. I have a feeling its the old software as i read some where that you should not install older software on your mac than what it came with.
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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Feb 27, 2012
Mac mini with 10.7 boots to grey screen with apple logo? Any way to overcome this?
Info:
Mac mini, Mac OS X (10.7.3), new machine
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Mar 2, 2010
I'm noticing some weird behavior in my Mac Pro first gen.
Basically, when I start it up, the displays just stays black for some time, until the Desktop loads up and the computer is functional, but never displays the gray screen with the Apple logo. This just happened all of a sudden and stayed like this.
I know is not a big deal now, but I'd like to sell it in the near future and this could be problematic for that.
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Nov 28, 2010
My early 2008 2.8GHz 8-core Mac Pro died last week. I tried all the usual stuff and ended up taking it to the local Apple store genius bar. They ran their diagnostics tool on it and did not find any problems so I had to leave it for a more thorough test. The Apple Store called a few days later and said it was either the main logic board and/or one or both CPU's. They -say- they replaced the main logic board and that did not fix it. They told me it would be ~$2800 USD plus labor to replace the the main logic board and both CPU's. So I took the machine over to another authorized Apple Service center for a second opinion. This other service center seemed confident they could determine which component(s) are defective. I am expecting a call from them on Tuesday of this week and hope to find out more then.
The symptoms are: When powering the machine I hear the startup sound and the display shows the apple logo. The machine boots for a little while (disk activity is heard) then the machine freezes for about 30 seconds then reboots or just freezes indefinitely. This happens with my 10.6.5 boot system, a second 10.6.x boot system on another internal drive as well as from the 10.6 SL DVD installer disc. Apple could not boot it off their network based systems either. Same symptoms on all startup disks tried so far...
So, I'd like to know where to go if I need to obtain parts and do the repair myself. I've built a number of PC's in the past and have no concerns about the undertaking. I just need to determine which parts I need. I'm not looking to "upgrade" the machine however if faster CPU's are available for a similar price I'd probably opt for the upgrade. At this point I'd be completely satisfied replacing the defective components with the same stuff that's in the machine now. Any pointers/links/tips/etc. would be most appreciated.
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Aug 26, 2014
I replaced my hard drive at the weekend in a mid 2010 MacBook Pro with a Samsung/Seagate 1TB 2.5 inch 5400RPM SATA II Hard Disk Drive. The install of the hardware went fine, and the computer recognised it no problem. I went through the process of formatting which again went ok, then I moved on to the restore of the old image from my time machine. Â
After the 4 hours or so it said restore successful and a restart was required - after the restart I am presented with the apple logo and spinning wheel and can make no progress beyond this point. Â
I have tried 3 restores now - all of which were 'successful' and have the same issue. I have checked the disk using the repair tool and there are no recoded issues so I'm at a loss. Â
Info:
MacBook Pro, OS X Mavericks (10.9.4)
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May 24, 2012
does Apple guarantee that the data from a dead hard disk will be destroyed? I'm in Chile and the authorized support stores don't handle that information.Â
Info:
MacBook Pro (13-inch Early 2011), Mac OS X (10.7.3)
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Mar 4, 2012
I have a macbook and been updating the OS via DVDs over the years to 10.6 currently. Recently, the hard drive died and I cannot find the DVD. I cannot load 10.5 on a new drive either.
Info:
MacBook, Mac OS X (10.6)
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Nov 16, 2010
After 4 years of brave use, the internal HD on my Macbook Pro has died. I'm now looking for a new one to install it myself. It's a first generation Macbook Pro (1.83Ghz - A1150). From a first google search I found this option a pretty decent one: [URL:...] Any feedback on this particular item? Is the site reliable? Also, regarding the installation of the drive itsef: I've seen some guides on how to install it and they seem a little hard to accomplish. My experience with this kind of procedure so far is related to installing ram, which seems to be really easier. Is this something that a non-experienced user can install or shall I think twice before doing such adventures myself?
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Apr 25, 2012
I bought and was downloading Lion recently when my hard drive died,Apple Bath fixed it,but Ive lost Lion!
Info:
macbook pro, Mac OS X (10.5.1)
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Jul 2, 2009
I think the hard drive in my Macbook (2007 Model) has died. My macbook froze and when I restarted I can hear an usual clicking noise and I only get a white screen with a grey folder icon and white question mark inside. Fortunately, I use super dooper to create a bootable clone of my hard drive as a back up. When I attach this and hold down the apple key I boot straight into the clone and the computer runs fine from the external hard drive. If I go to disk utility my computer can not locate the internal hard drive, nor if I go t sysyem prefs-startup disk. Should I assume its dead or could it be a connection problem. I don't have applecare so I'm willing to buy a new hard drive and swap it myself. However, this is making the assumption the hard drive is the culprit. Can anyone else diagnose this problem from the desrcitpion before I shell out on a new hard drive?
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Jul 1, 2012
only the sleep button under the apple logo puts the hard drive to sleep it doesn't do it automatically though energy saver and a timed sleep?
Info:
iMac (27-inch Late 2009), Mac OS X (10.7.4)
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Nov 28, 2009
I just experienced the 8600m GT video failure and am bringing the computer to Apple tomorrow. Over a year ago I replaced my stock drive with a WD scorpio black drive 320gb over a year ago. Do I need to swap out my WD for the original HD? I have a recent time machine back up of my data, but I'm more concerned about someone denying warranty service because I swapped out my drive. What have you guys been doing when bringing your machine in for service? Does it matter that my original drive has not been updated for over a year?
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Jul 30, 2010
I have an original 24" aluminum 2.4GHz and it has been acting very strangely lately, and would not boot yesterday. Luckily I had a clone and booted from that, and on bootup I got the message that the internal disk could not be repaired and to backup and format the disk as soon as possible. However, trying to partition the disk gave "could not unmount"; does "erase disk" do a format?. All of the data appears to be on the disk and accessible, but read only, so it makes me wonder if the hard disk is really bad or if this is some other error. I am going today to buy another external disk so that I can have a clone of my clone (now boot) disk just in case. If the internal disk is bad then it is probably easier just to use an external and forget about the internal; I looked at the teardowns on ifixit and it looks like a very time consuming (but not necessarily difficult) process to replace the disk.
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Jun 27, 2012
Had to "repair" my Hard drive afterward computor boots but won't recognize my usual pasword what to do_know Password is correct
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Jun 7, 2012
Holding option doesn't work, taking out the battery doesn't work, running out of ideas.
Info:
MacBook, iOS 5.1.1
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Jan 15, 2011
I just bought it for 100$ no software not even a keyboard I have it networked with my pc is there a way I can get in there or install linux since osx seems not to work
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Aug 17, 2006
So the 4200rpm drive in my 867mhz powerbook finally decided to bite the big one, so now after frantically backing up whatever I could I'm in the market for a new drive. I want 80 gigs, 5400rpm and an 8mb cache, and have basically narrowed it down to either: Western Digital wd800ve or Seagate Momentus 5400.3 ST980815A Does anyone here have either of these drives running in their laptops?
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Nov 8, 2009
OSX 10.4.11 (Tiger) PPC G4 733 MHz
My Tiger volume gets stuck when starting up, it doesn't get further then the grey screen with the Apple logo. The clock with stripes keeps working but it doesn't get me to the blue screen.
For compatibility reasons concerning different softwares i use (Protools, Reason etc...) i keep changing the internal HD's for years now, thus changing the OS's (10.3.9, 10.4.11 etc). Never caused any problem.
When i boot from another 'master' volume (f.e. 10.3.9) OR from the OSX install CD, putting the Tiger volume as 'slave', in order to verify its disk permissions or the disk itself to be able to repair them, it's 'invisible', not 'seen' by the other volume.
So no 'verify disk permissions' nor Combo Update possible, maybe those things could solve my problem.
My cables are working perfectly: making the exact same connections and jumper settings with all my other volumes, is no problem at all: every volume is correctly seen by the others.
Also, there is no USB or external firewire device connected while trying to start up.
Remark: never had any problem with this Tiger volume, starting problem only occured yesterday AFTER installing Toast Titanium (which worked normally), shutting down and trying to start up again.
Nevertheless, some minor problems occured beforehand these last days: some apps didn't work anymore, like Safari, itunes, installer and UnrarX. But i don't know if it's linked.
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Dec 21, 2009
Today just woke up and turned on my iMac. It started with apple logo then I saw a cancel logo which shocked me..
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Jul 19, 2009
I've got OSX on a MacBook Pro and a bunch of programs like Photoshop, After Effects, Illustrator etc. and I'd like them to be accessible in my dock like iPhoto or iMovie.
How do I do this?
BTW, currently, I have Firefox in the dock but when I click on it a box pops up and I have to again click on the Firefox logo for the app to actually open. Then something that looks like an external hard drive with the Firefox logo appears on my Desktop. Why is this happening?
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Aug 3, 2010
So, I think my PM G4 finally died. I had been using it as a media annex (not center) in my living room since my 22" Apple Cinema Display still works fine. Now I'm stuck with a 22" monitor that can't be connected to anything. I've been looking into what can be done. Based on an Apple Support Document, there is a M8661LL/A part called "Apple DVI to ADC Adapter" that I think will do the trick. If I get it, I should be able to hook my PowerBook G4 up to it, right? If so, the next task is to find the sucker. searching online for the part number didn't yield much, but I did find a nearly identical product number, the M8661LL/B on Amazon for $90 (yikes!!). The only difference is the suffix letter. But I don't know enough about this to really know if it'd work.
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Feb 12, 2010
my first night with my new Macbook was last night! All is great so far, just one questions though. When I was in the bed las night, the apple logo was so darn bright in the bedroom it woke the wife up once! Can I turn that sucker down a little for night time use, or should I position the pillow to cover the back up?
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Nov 2, 2010
Does the Apple logo still light up on the MacBook Air whenever the screen is on? Like this:
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Dec 10, 2008
is there any possible way to make the apple logo on the lid of my macbook to glow after music? or just to make it randomly glow? i think i'll look really cool.
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Jun 1, 2014
When I start up my MacBook Pro I get the apple logo but for the past few days when starting up the apple logo now goes pink, does this mean that there is a problem ?
Info:
MacBook Pro (Retina, Mid 2012)
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Mar 6, 2012
Is there a way to copy Apple Hardware Test from the CD onto my hard drive?
I am looking for a solution that will allow me to run Apple Hardware Test without the need of my CDs -- I just dont want to take them with me all the time.
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Mar 19, 2012
How much does Apple Charge to upgrade a 13" MBP Hard Drive? Laptop is about a month old And I desperately need a hard drive upgrade (at the time of purchase could not afford).
Info:
MacBook Pro, Mac OS X (10.6.6)
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